Winner of the "Product of the Year" award by Internet Telephony magazine for the last four years running, Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony features at an affordable price point. Nextiva's packages offer innovative functionality that eliminates the need for a traditional phone system.
They are designed for businesses of all sizes in just about any industry. The packages include VoIP phone systems, scalable PBX trunks, online faxing and hosted call centers.
Nextiva's Business VoIP includes a complete toolset of advanced features necessary for a growing business looking to stay competitive. This includes tools like advanced call routing, caller ID, conference phones, mobile integration and much more. Users can manage all of their options from the Nextiva Office Manage, a user-friendly Web interface. They also offer VoIP phones if you need the hardware.
Nextiva Hosted Call Center systems are offered as two versions: Call Center Pro and Call Center Enterprise. Each is built on a single, hosted platform that can be configured to any business environment, even if you already have an inbound or outbound call center in place. Call Center Pro is a great fit for small and midsized phone centers with a team of agents. Call Center Enterprise offers greater flexibility, as well as tools for outgoing call control or DNIS support.
Nextiva has been in the industry since 2006 and is privately held. It is a member of the Unitedweb portfolio of companies.
Christian from rudebwoygraphics
Employees number: 10 to 19 employees
Paying less for our phone service than before and more features available. Significantly fewer dropped calls than our last provider, (have only experienced one dropped call with Nextiva). I have not waited more than 5 minutes to speak to a service representative whenever I have had a question or issue.
The dropped call that we had was with an important client of ours. However, there was no damage done. Nothing else we dislike about Nextiva.
Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.
Brian from MStiller
I loved the customer service! They have a very friendly team that really knows what they are doing. And of course the phone service quality!
Not much to say! I once had to wait a little while on hold when I called in for an issue. Maybe 15 minutes or so, but they were great at helping me with my issue, so it was not a problem.
Give them a call and ask them all the questions you want. It will give you a good idea of who they are.
Amber from Leapfrog Global Trade Networks
The support was exceptionally fast. If I had a question, it was resolved pretty quickly. The sales staff was very knowledgeable and friendly.
So far we are completely satisfied with Nextiva. We haven't had a problem/question yet that wasn't completely taken care of.
Nextiva was perfect for our company since we only needed a small setup without a lot of overhead. The setup process was pretty simple and the times we did have questions, the sales and support team were more than willing to help us quickly.
Justin from LNG Construction group
I’ve been using VOIP for my business for over 4 years, and I’ve used several companies but I can honestly say that Nextiva is the best. Staff can work from remote locations and it's as if they are right there in the office. Customer service was fantastic when I called to get everything set up once and a few times to tweak settings and the staff has been been very helpful. My call-center business depends on functioning phones and Nextiva delivers that. The mobile app and call management tools rock!!!!
I have no major complaints about there system. No issues with this product and would highly recommend it.
There's nothing that I can think of at this time. The voicemail system is great, Messages are super fast and very clear.
Taylor from OL1 Transport
Been using Nextiva service for six months now and we’re very pleased with the price, quick set-up, and many great features it offers. The customer service representatives are very friendly and helpful too.
I am just super impressed with the overall quality and professionalism of the service.
It's so user friendly and the customer service is fantastic. It really offers value for money too with all the amazing features and simplicity.
Branden from GHK Condominium
Specialty: Property Management
Nextiva’s customer care service has been really good. I have never been put on hold for long, and their help is always friendly and competent. Great service and great rates.
Just starting, but so far so good. I switched to them after having a bad experience with another provider and I’m happy with the change. Better services for a lower monthly fee.
They very helpful today in helping my problem with account migration today. They tested every phone line to check that it worked as it should. Very impressed!
Alison from Atlanta Family Lawyers
Their pricing is fair. I like that there is no contract and good customer support
Sometimes the call quality isn't great. I wish they would add an SMS functionality so clients could send me SMS texts on my number.
Be sure you pick a company with responsive customer service.
Dereck from Raks Tech Ltd
Specialty: Software / IT
So happy I moved to Nextiva because their service has been amazing and my phone costs have gone down noticeably. Love all the amazing free features! Really happy with the voicemail to email function because I do tend to miss calls when I’m busy and this is a convenient way to return them.
It sounds scary, and even impossible, but I have nothing to bad to say.
The call quality has been better than I had imagined in a VOIP system using a home network. Worth my recommendation.
Matt from Ultra Property Brokers
Specialty: Property Management
Nextiva is fast and efficient but most importantly, their reps actually speak properly and make you feel that you are a valued client. They are so helpful! The installation is easy enough and they are happy to assist if you have questions. Quality phones. Great features. Quality service.
I have not had any negative issues. Very friendly and kept calling me to see how I was doing with the process and to ask if I needed more help. I am beyond impressed!
Every representative I have communicated with at Nextiva has been responsive and pleasant. They took their time with me to sure I understood everything before moving on to the next point. A + provider that offers good value for money.
Rose from CLC Construction
I love Nextiva! I have been using Nextiva since 2012, and I must say it offers outstanding value for money. I highly recommend them. It has outstanding service, unmatched functionality and even better support!
The service works extremely well. I cant think of anything at this point.
The voice quality is fantastic. The phones arrived in 2 days and were easy to install. I love the mobile app and all the lots of other features. I highly recommend to others.
Elliot from Elliot's Choice
Specialty: Real Estate
Their customer support is fantastic, and the user interface is such that within a few clicks, my department can change settings, add additional features, or do whatever else we need.
I’m glad we made the decision to change to Nextiva, because the process was seamless, and the service is fantastic.
I’m an IT manager, and the company where I work has been using Nextiva for almost four years now. When I started working here was the first time I got to work with Nextiva, and they have been great! The system really makes my job much easier, as each user’s account can be managed simply.
Scott from Dynasty Auto
Specialty: Auto Dealership
The reliability of the service has been exceptional. Their feature set is rich, and the call quality is great as well.
There are none as far as I'm concerned. Its very refreshing to work with this kind of phone service.
The call quality is one of the best in the business. We’ve never had any problems with it.
Cody from LLC Life
The customer service is very helpful and always give friendly, comprehensive answers.
I have none yet. I think Nextiva is the only option for you if you want a reliable, cost-effective service that you can depend on day after day.
I just had to plug my phones in and it just worked. I also decided to get a phone for my home, which means if no one answers at my office, it is put through to my home phone.
Blake from lawn concepts
Specialty: Real Estate
The service is good and it's easy to talk to a representative. The pricing is very affordable and fair.
I like the quality the least. Sometimes it has issues while you are talking and calling out.
Just review what types of features are available as well as their customer and tech services.
Cindi from Woodrum Group
Specialty: Healthcare / Medicine
First, the sales process was focused on my needs as a user. Second, the setup was quick and easy with the help of technical support. Third, the hardware quality on even a promotional item is good. Fourth, the call quality is consistently reported as excellent on the other end, even on speaker phone.
While I appreciate the a la carte menu, there were features for which I had to pay to add that I thought might come standard. When it did not, the value of Nextiva's service compared to the competition dropped a bit. It wasn't enough to lose the competitive advantage, but it was just enough for me to lose some enthusiasm. In fairness, it may be the same with other vendors.
Walk through your communication world, make notes on how you use technology, and include the situations where you think "It would be great if..." Discuss the reality of your needs, as well as your wish list with your sales professional. I found that Nextiva was prepared to address most of my real needs, while introducing features I love but didn't know existed. And even though I am new to the service, a representative from the executive team has already added a feature development suggestion that means a lot to someone functioning in a single user or remote user setting.
Diane from MS Fairfield County
Specialty: Maintenance / Field Service
They have a friendly, responsive, professional, and highly knowledgeable staff who keep the tech talk to a minimum and also address real-life business needs.
We always would like our per-line pricing to be lower, and the self-service site can be complicated and confusing to use. I often have to call in for assistance.
Realize the value of their outstanding sales and onboarding services. They held our hand every step of the way.
Mike from Menchies Frozen Yogurt
Specialty: Other services
They have great customer service. Their people really care that they solve your problems.
They start charging you as soon as the equipment is shipped, which is before the system is activated.
It is a full-featured system with far more functionality than you may need, so be specific about your needs and don't be afraid to forgo some functionality.
Jennifer from Priority Credit Repair
The phone I received from Nextiva was perfect and very easy to use and setup. Nextiva has been wonderful in the area of support. There are no long wait times, and they easily resolve my questions.
I really don't have anything to say about what I like least. Within 30 seconds of not knowing something, I just grab the phone because they are so helpful and know the answers quickly.
Pick up the phone and talk with them. I previewed 3 or 4 other solutions and none were as cost-effective, easy to reach, or easier for setup and support.
Mike from State Street Barbers
Specialty: Other services
Customer service is responsive and dedicated to making things work for you.
Charges begin the day you place your order, and they do not care if you order the equipment and implement a few weeks later.
Really try to understand how the call center functionality works across multiple shops.
Cindi from Woodrum Group
The first step in my process was research. The first of my high marks are for staying engaged as I walked through my extensive check list of needs and wants. Thereafter, high marks were earned for responding to those needs and wants and allowing me time to compare them to two other vendors on my short list. After several conversations and examples of system functionality, I became convinced that Nextiva was the right partnership for me. We are ordering our equipment and eager to begin benefitting from the comprehensive communication connectivity and flexibility the system offers.
I have arranged for select subcontractors that are a daily part of our services to use the system, and I would prefer the billings to be separate, but at this time, it is not possible. I am pleased that what I like least has nothing to do with the actual functionality or communication versatility.
Like any decision, understand your own needs and expectations before speaking with a representative. It will help you stay focused on what is important to you and less susceptible to a sales pitch. All services are not created equal. Also, ask for proof of functionality. It is one thing for a sales person to say their product performs a desired function and another to actually see how it functions. This will benefit the decision in two important ways: first, it aids understanding, especially when one is unfamiliar with technical jargon; second, it prevents them from passing over a feature that may be weak or non-existent.