Nextiva VoIP Software


 

Winner of the "Product of the Year" award by Internet Telephony magazine for the last four years running, Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony features at an affordable price point. Nextiva's packages offer innovative functionality that eliminates the need for a traditional phone system.

They are designed for businesses of all sizes in just about any industry. The packages include VoIP phone systems, scalable PBX trunks, online faxing and hosted call centers.

Nextiva's Business VoIP includes a complete toolset of advanced features necessary for a growing business looking to stay competitive. This includes tools like advanced call routing, caller ID, conference phones, mobile integration and much more. Users can manage all of their options from the Nextiva Office Manage, a user-friendly Web interface. They also offer VoIP phones if you need the hardware.

Nextiva Hosted Call Center systems are offered as two versions: Call Center Pro and Call Center Enterprise. Each is built on a single, hosted platform that can be configured to any business environment, even if you already have an inbound or outbound call center in place. Call Center Pro is a great fit for small and midsized phone centers with a team of agents. Call Center Enterprise offers greater flexibility, as well as tools for outgoing call control or DNIS support.

Nextiva has been in the industry since 2006 and is privately held. It is a member of the Unitedweb portfolio of companies.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

41 Reviews of Nextiva VoIP

 

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Software Advice Reviews (16)
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Showing 1-16 of 16

Jeramy from Bay City Chiro
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Stuff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nextiva has a truly wonderful support team. I had excellent support from the support team. We were having a bit of difficulty porting our numbers over for one reason or another and during the process the support staff made sure this was resolved in a timely fashion. I did not have to speak with a handful of different reps. It was a bit of a process, but nonetheless the customer service I received was exceptional and really made me feel confident that the issue would be resolved. They totally took the stress off with the way they handled the situation. It made me feel very happy in choosing Nextiva as our provider. They have genuine people and you are treated with the utmost respect and care. So far so good with everything else. We have only had Nextiva for 2 months, but we look forward to using the service. Price is also great for the service you receive. So no complaints. I would definitely advise to check out Nextiva if you are looking for new service.

Pros

Service is exceptional.

Cons

Had some issues with porting out numbers over.

 
 

Matthew from Insight Rocket
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great product/Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nextiva is a great product. Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva

Cons

It doesn't have click to dial integration with my CRM which is unfortunate. Typically that falls under another category of software but they did inform me about this.

 
 

Christi from Wakanla
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

 
 

Joseph from JOSEPH MISKELL CPA
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Nextiva Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The phone system worked flawlessly for the time I used Nextiva. The costs were reasonable and with excellent functionality.

 
 

Amanda from Georgia Commercial Builders
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Nextiva Redefined our office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Prior to Nextiva we had no access to our voicemails, and pretty much stopped using office phones. Now, we have apps and awesome desk phones that do everything we need them to do! We have finally been brought into the 21st century! If you're looking for an affordable system with great customer service and great functions go with Nextiva.

Pros

How quickly issues are handled.

Cons

The start up time took a little longer than I wanted so give yourself 30-45 days before you NEED it.

 
 

David from NHP
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

You get what you pay for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you like tech support that breaks something else every time they troubleshoot an issue then Nextiva is your choice.
If your company isn't a fortune 500 company than they treat you like crap.
Initial setup was a disaster as we had to install nearly 50 phones myself, the tech support team who was supposed to help with setup of hunt groups made it worse and I had to learn the system myself to get things right.
Duplicate mailboxes were another issue. This caused voicemails to not come to the agents for days.
Once you finally get in touch with case manager their only response is "sorry" but you signed a contract so you're SOL.

Pros

Cheap

Cons

Terrible tech support,
You're not important if you are not a fortune 500 company.

Advice to Others

Buyer Beware

 
 

Jonathon from Threesixty Branding and Communications
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

4 Years of Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is so nice to have a phone service provider that actually works the way it says it does and has such awesome customer service. We have had Nextiva for 4 years now and have had a number of great experiences with them. Our biggest praise for Nextiva has to be their customer service. They are on point! I think with all service providers you will have hiccups, but it is how those providers handle those hiccups that makes the difference. I have recommended Nextiva to friends and business partners of mine and would of course recommend them to anyone.

Advice to Others

Nextiva is an all around business that can in many ways, customize their product to your business, which is rare for other providers in this field.

 
 

Martin from Empire Heating & Air
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Unresolved Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When investigating VOIP vendors we were very impressed with Nextiva. Assured us all our requirements would be no problem. In real life we have had a series of issues where calls disappear or drop. We have spent thousands on resolution in IT support and replacing components at our location as per Nextiva all the problems are our equipment or our IT issues. All were reviewed prior to install by Nextiva and approved. We have even had to drop our static IP and reconfigure all our field billing internet connections to accommodate a phone system that provides minimally acceptable service when it is functioning.

Even in the face of nonperformance you can be certain Nextiva will require you to buy out your contract in full . Technical support consists of recommendations to replace something on your end and when that doesn't work they just recommend replacing something else.

I could not be more disappointed with the Nextia Company, technical support or customer service.

Pros

Nextiva is a low entry point provider

Cons

When things don't work they are not much help.

Advice to Others

Choose another vendor

 
 

Donald from Wink hollow
Specialty: Agriculture
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Worth buying

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This service has made productivity skyrocket here.

Pros

Good service when needed

Cons

None to think of

Advice to Others

Worth keeping around for support

 
 

Molly from Mouth.com
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Nextiva Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're a growing business and need to create a more efficient call flow, I recommend Nextiva. They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Pros

Total customization, good price, great auto-attendant feature, provides analytics.

Cons

The only portal is a little tricky to navigate at first. Some instructions are hard to follow, but they have good communication.

Advice to Others

We chose this over RingCentral because we really needed a GREAT auto-attendant and call flow for our growing company. For a basic and efficient system for an office (even one with multiple locations!), this will do the trick.

 
 

Ismael from Central Florida Professional Services
Specialty: Professional Services
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

User friendly. Good customer service. Very easy tu use. Would recommend to anybody.

 
 

Sterling from SMS Marketing
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par

Pros

Very reliable and good choice quality

Cons

Complex and poor customer experience

Advice to Others

There's lots of great options, shop around

 
 

Christian from rudebwoygraphics
Specialty: Media

September 2016

September 2016

Great Phone Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Paying less for our phone service than before and more features available. Significantly fewer dropped calls than our last provider, (have only experienced one dropped call with Nextiva). I have not waited more than 5 minutes to speak to a service representative whenever I have had a question or issue.

Likes Least

The dropped call that we had was with an important client of ours. However, there was no damage done. Nothing else we dislike about Nextiva.

Recommendations

Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.

 
 

Felicia from XLens Productions
Specialty: Professional Services

September 2016

September 2016

Voip experience with Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I love the ease and convenience of receiving incoming calls on two different cell phones. Nextiva was extremely helpful in explaining the product and assisting me with the account setup.

Likes Least

Love everything about the siftware and vendor. No complaints.

Recommendations

Know what your business needs are and be able to communicate them effectively to vendor.

 
 

Brian from MStiller
Specialty: Accounting

May 2016

May 2016

Great Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I loved the customer service! They have a very friendly team that really knows what they are doing. And of course the phone service quality!

Likes Least

Not much to say! I once had to wait a little while on hold when I called in for an issue. Maybe 15 minutes or so, but they were great at helping me with my issue, so it was not a problem.

Recommendations

Give them a call and ask them all the questions you want. It will give you a good idea of who they are.

 
 

Michelle from King Material International
Specialty: Manufacturing

September 2014

September 2014

Best customer service around!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Their website showed all the companies that trust them with their telecommunications, but I wanted to know firsthand if they are really that good. I spoke to a friendly, helpful rep, who explained the package to me in great, accurate detail.

Likes Least

I haven't found any to date. I can't think of a single bad thing to say about Nextiva.

Recommendations

I was put through to the technical department, because I had some other questions, and they answered that very well, too. When I signed up, I was so excited about how quickly it all went, since my office setup is somewhat complicated. But the system works perfectly for my business, and I have managed to save on my bills, and I have everything I need on a single monthly bill. Less admin, less costs, and much better efficiency.

 
 
 
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