Nextiva VoIP Software


 

Winner of the "Product of the Year" award by Internet Telephony magazine for the last four years running, Nextiva's Business VoIP solutions offer small businesses enterprise-level telephony features at an affordable price point. Nextiva's packages offer innovative functionality that eliminates the need for a traditional phone system.

They are designed for businesses of all sizes in just about any industry. The packages include VoIP phone systems, scalable PBX trunks, online faxing and hosted call centers.

Nextiva's Business VoIP includes a complete toolset of advanced features necessary for a growing business looking to stay competitive. This includes tools like advanced call routing, caller ID, conference phones, mobile integration and much more. Users can manage all of their options from the Nextiva Office Manage, a user-friendly Web interface. They also offer VoIP phones if you need the hardware.

Nextiva Hosted Call Center systems are offered as two versions: Call Center Pro and Call Center Enterprise. Each is built on a single, hosted platform that can be configured to any business environment, even if you already have an inbound or outbound call center in place. Call Center Pro is a great fit for small and midsized phone centers with a team of agents. Call Center Enterprise offers greater flexibility, as well as tools for outgoing call control or DNIS support.

Nextiva has been in the industry since 2006 and is privately held. It is a member of the Unitedweb portfolio of companies.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

27 Reviews of Nextiva VoIP

Showing 1-20 of 27

 

from rudebwoygraphics
Specialty: Media
Number of employees: 10 to 19 employees Employees number: 10 to 19 employees

Great Phone Service

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Likes Best

Paying less for our phone service than before and more features available. Significantly fewer dropped calls than our last provider, (have only experienced one dropped call with Nextiva). I have not waited more than 5 minutes to speak to a service representative whenever I have had a question or issue.

Likes Least

The dropped call that we had was with an important client of ours. However, there was no damage done. Nothing else we dislike about Nextiva.

Recommendations

Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.

 

from MStiller
Specialty: Accounting

Great Service!

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Likes Best

I loved the customer service! They have a very friendly team that really knows what they are doing. And of course the phone service quality!

Likes Least

Not much to say! I once had to wait a little while on hold when I called in for an issue. Maybe 15 minutes or so, but they were great at helping me with my issue, so it was not a problem.

Recommendations

Give them a call and ask them all the questions you want. It will give you a good idea of who they are.

 

from Leapfrog Global Trade Networks
Specialty: Other

Great service at a great price

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Likes Best

The support was exceptionally fast. If I had a question, it was resolved pretty quickly. The sales staff was very knowledgeable and friendly.

Likes Least

So far we are completely satisfied with Nextiva. We haven't had a problem/question yet that wasn't completely taken care of.

Recommendations

Nextiva was perfect for our company since we only needed a small setup without a lot of overhead. The setup process was pretty simple and the times we did have questions, the sales and support team were more than willing to help us quickly.

 

from LNG Construction group
Specialty: Construction

Happy that I found Nextiva for my business!

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Likes Best

I’ve been using VOIP for my business for over 4 years, and I’ve used several companies but I can honestly say that Nextiva is the best. Staff can work from remote locations and it's as if they are right there in the office. Customer service was fantastic when I called to get everything set up once and a few times to tweak settings and the staff has been been very helpful. My call-center business depends on functioning phones and Nextiva delivers that. The mobile app and call management tools rock!!!!

Likes Least

I have no major complaints about there system. No issues with this product and would highly recommend it.

Recommendations

There's nothing that I can think of at this time. The voicemail system is great, Messages are super fast and very clear.

 

from OL1 Transport
Specialty: Transportation

Fantastic. very impressed with this company!

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Likes Best

Been using Nextiva service for six months now and we’re very pleased with the price, quick set-up, and many great features it offers. The customer service representatives are very friendly and helpful too.

Likes Least

I am just super impressed with the overall quality and professionalism of the service.

Recommendations

It's so user friendly and the customer service is fantastic. It really offers value for money too with all the amazing features and simplicity.

 

from GHK Condominium
Specialty: Property Management

Extremely Happy with Nextiva!

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Likes Best

Nextiva’s customer care service has been really good. I have never been put on hold for long, and their help is always friendly and competent. Great service and great rates.

Likes Least

Just starting, but so far so good. I switched to them after having a bad experience with another provider and I’m happy with the change. Better services for a lower monthly fee.

Recommendations

They very helpful today in helping my problem with account migration today. They tested every phone line to check that it worked as it should. Very impressed!

 

from Atlanta Family Lawyers
Specialty: Legal

Good company, quick responses from customer service.

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Likes Best

Their pricing is fair. I like that there is no contract and good customer support

Likes Least

Sometimes the call quality isn't great. I wish they would add an SMS functionality so clients could send me SMS texts on my number.

Recommendations

Be sure you pick a company with responsive customer service.

 

from Raks Tech Ltd
Specialty: Software / IT

Great customer service and technical support!

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Likes Best

So happy I moved to Nextiva because their service has been amazing and my phone costs have gone down noticeably. Love all the amazing free features! Really happy with the voicemail to email function because I do tend to miss calls when I’m busy and this is a convenient way to return them.

Likes Least

It sounds scary, and even impossible, but I have nothing to bad to say.

Recommendations

The call quality has been better than I had imagined in a VOIP system using a home network. Worth my recommendation.

 

from Ultra Property Brokers
Specialty: Property Management

Highly satisfied with Nextiva. Great customer service!

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Likes Best

Nextiva is fast and efficient but most importantly, their reps actually speak properly and make you feel that you are a valued client. They are so helpful! The installation is easy enough and they are happy to assist if you have questions. Quality phones. Great features. Quality service.

Likes Least

I have not had any negative issues. Very friendly and kept calling me to see how I was doing with the process and to ask if I needed more help. I am beyond impressed!

Recommendations

Every representative I have communicated with at Nextiva has been responsive and pleasant. They took their time with me to sure I understood everything before moving on to the next point. A + provider that offers good value for money.

 

from CLC Construction
Specialty: Construction

Great VoIP Service and Customer Service

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Likes Best

I love Nextiva! I have been using Nextiva since 2012, and I must say it offers outstanding value for money. I highly recommend them. It has outstanding service, unmatched functionality and even better support!

Likes Least

The service works extremely well. I cant think of anything at this point.

Recommendations

The voice quality is fantastic. The phones arrived in 2 days and were easy to install. I love the mobile app and all the lots of other features. I highly recommend to others.

 

from Elliot's Choice
Specialty: Real Estate

Outstanding company to work with!

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Likes Best

Their customer support is fantastic, and the user interface is such that within a few clicks, my department can change settings, add additional features, or do whatever else we need.

Likes Least

I’m glad we made the decision to change to Nextiva, because the process was seamless, and the service is fantastic.

Recommendations

I’m an IT manager, and the company where I work has been using Nextiva for almost four years now. When I started working here was the first time I got to work with Nextiva, and they have been great! The system really makes my job much easier, as each user’s account can be managed simply.

 

from Dynasty Auto
Specialty: Auto Dealership

Great support and options with Nextiva

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Likes Best

The reliability of the service has been exceptional. Their feature set is rich, and the call quality is great as well.

Likes Least

There are none as far as I'm concerned. Its very refreshing to work with this kind of phone service.

Recommendations

The call quality is one of the best in the business. We’ve never had any problems with it.

 

from LLC Life
Specialty: Insurance

Business phone service couldn't be any easier!

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Likes Best

The customer service is very helpful and always give friendly, comprehensive answers.

Likes Least

I have none yet. I think Nextiva is the only option for you if you want a reliable, cost-effective service that you can depend on day after day.

Recommendations

I just had to plug my phones in and it just worked. I also decided to get a phone for my home, which means if no one answers at my office, it is put through to my home phone.

 

from lawn concepts
Specialty: Real Estate

good phone service

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Likes Best

The service is good and it's easy to talk to a representative. The pricing is very affordable and fair.

Likes Least

I like the quality the least. Sometimes it has issues while you are talking and calling out.

Recommendations

Just review what types of features are available as well as their customer and tech services.

 

from Woodrum Group
Specialty: Healthcare / Medicine

It's easy to get started! Loaded with useful features.

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Likes Best

First, the sales process was focused on my needs as a user. Second, the setup was quick and easy with the help of technical support. Third, the hardware quality on even a promotional item is good. Fourth, the call quality is consistently reported as excellent on the other end, even on speaker phone.

Likes Least

While I appreciate the a la carte menu, there were features for which I had to pay to add that I thought might come standard. When it did not, the value of Nextiva's service compared to the competition dropped a bit. It wasn't enough to lose the competitive advantage, but it was just enough for me to lose some enthusiasm. In fairness, it may be the same with other vendors.

Recommendations

Walk through your communication world, make notes on how you use technology, and include the situations where you think "It would be great if..." Discuss the reality of your needs, as well as your wish list with your sales professional. I found that Nextiva was prepared to address most of my real needs, while introducing features I love but didn't know existed. And even though I am new to the service, a representative from the executive team has already added a feature development suggestion that means a lot to someone functioning in a single user or remote user setting.

 

from MS Fairfield County
Specialty: Maintenance / Field Service

Super company to deal with from the first call to onboarding!

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Likes Best

They have a friendly, responsive, professional, and highly knowledgeable staff who keep the tech talk to a minimum and also address real-life business needs.

Likes Least

We always would like our per-line pricing to be lower, and the self-service site can be complicated and confusing to use. I often have to call in for assistance.

Recommendations

Realize the value of their outstanding sales and onboarding services. They held our hand every step of the way.

 

from Menchies Frozen Yogurt
Specialty: Other services

Small business move to VoIP

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Likes Best

They have great customer service. Their people really care that they solve your problems.

Likes Least

They start charging you as soon as the equipment is shipped, which is before the system is activated.

Recommendations

It is a full-featured system with far more functionality than you may need, so be specific about your needs and don't be afraid to forgo some functionality.

 

from Priority Credit Repair
Specialty: Accounting

This was perfect for our new business.

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Likes Best

The phone I received from Nextiva was perfect and very easy to use and setup. Nextiva has been wonderful in the area of support. There are no long wait times, and they easily resolve my questions.

Likes Least

I really don't have anything to say about what I like least. Within 30 seconds of not knowing something, I just grab the phone because they are so helpful and know the answers quickly.

Recommendations

Pick up the phone and talk with them. I previewed 3 or 4 other solutions and none were as cost-effective, easy to reach, or easier for setup and support.

 

from State Street Barbers
Specialty: Other services

Small Business with VOIP

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Likes Best

Customer service is responsive and dedicated to making things work for you.

Likes Least

Charges begin the day you place your order, and they do not care if you order the equipment and implement a few weeks later.

Recommendations

Really try to understand how the call center functionality works across multiple shops.

 

from Woodrum Group
Specialty: Accounting

Nextiva Rises to the Top

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Likes Best

The first step in my process was research. The first of my high marks are for staying engaged as I walked through my extensive check list of needs and wants. Thereafter, high marks were earned for responding to those needs and wants and allowing me time to compare them to two other vendors on my short list. After several conversations and examples of system functionality, I became convinced that Nextiva was the right partnership for me. We are ordering our equipment and eager to begin benefitting from the comprehensive communication connectivity and flexibility the system offers.

Likes Least

I have arranged for select subcontractors that are a daily part of our services to use the system, and I would prefer the billings to be separate, but at this time, it is not possible. I am pleased that what I like least has nothing to do with the actual functionality or communication versatility.

Recommendations

Like any decision, understand your own needs and expectations before speaking with a representative. It will help you stay focused on what is important to you and less susceptible to a sales pitch. All services are not created equal. Also, ask for proof of functionality. It is one thing for a sales person to say their product performs a desired function and another to actually see how it functions. This will benefit the decision in two important ways: first, it aids understanding, especially when one is unfamiliar with technical jargon; second, it prevents them from passing over a feature that may be weak or non-existent.

 
 
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