Nextiva VoIP Software


 

Nextiva's Business VoIP solutions offer telephony services for small businesses with functionality that eliminates the need for a traditional phone system. The packages include VoIP phone systems, scalable PBX trunks, online faxing and hosted call centers.

Nextiva's Business VoIP includes a complete toolset of features like advanced call routing, caller ID, conference phones, mobile integration and much more. Users can manage all of their options from a web-based interface named the Nextiva Office Manage. Nextiva also offers VoIP phones if the business needs the hardware as well.

Nextiva Hosted Call Center systems are offered in two versions: Call Center Pro and Call Center Enterprise. Both versions are built on a single, hosted platform that can be configured to manage both inbound and outbound call centers. Call Center Pro is suitable for small and midsized phone centers. Call Center Enterprise offers tools for outgoing call control and DNIS support.

 

Nextiva VoIP - Teleconferencing facility
 
  • Nextiva VoIP - Teleconferencing facility
    Teleconferencing facility
  • Nextiva VoIP - Site profile
    Site profile
  • Nextiva VoIP - System status
    System status
  • Nextiva VoIP - Call summary
    Call summary
  • Nextiva VoIP - Custom summary reports
    Custom summary reports
  • Nextiva VoIP - Call service
    Call service
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

42 Reviews of Nextiva VoIP

 

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Software Advice Reviews (17)
More Reviews (25)

Showing 1-17 of 17

Jodie from United Life Associates
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use
Great for small offices
Great customer service
Low price
The admin portion of the software is very easy to use and versatile

Cons

The soft phone app needs more functions

 
 

Jeramy from Bay City Chiro
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Stuff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nextiva has a truly wonderful support team. I had excellent support from the support team. We were having a bit of difficulty porting our numbers over for one reason or another and during the process the support staff made sure this was resolved in a timely fashion. I did not have to speak with a handful of different reps. It was a bit of a process, but nonetheless the customer service I received was exceptional and really made me feel confident that the issue would be resolved. They totally took the stress off with the way they handled the situation. It made me feel very happy in choosing Nextiva as our provider. They have genuine people and you are treated with the utmost respect and care. So far so good with everything else. We have only had Nextiva for 2 months, but we look forward to using the service. Price is also great for the service you receive. So no complaints. I would definitely advise to check out Nextiva if you are looking for new service.

Pros

Service is exceptional.

Cons

Had some issues with porting out numbers over.

 
 

Matthew from Insight Rocket
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great product/Great Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Nextiva is a great product. Works seamlessly with my CTI software. It's ease of use is really why we went with Nextiva

Cons

It doesn't have click to dial integration with my CRM which is unfortunate. Typically that falls under another category of software but they did inform me about this.

 
 

Christi from Wakanla
Specialty: Other services
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

 
 

Joseph from JOSEPH MISKELL CPA
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Nextiva Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The phone system worked flawlessly for the time I used Nextiva. The costs were reasonable and with excellent functionality.

 
 

Amanda from Georgia Commercial Builders
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Nextiva Redefined our office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Prior to Nextiva we had no access to our voicemails, and pretty much stopped using office phones. Now, we have apps and awesome desk phones that do everything we need them to do! We have finally been brought into the 21st century! If you're looking for an affordable system with great customer service and great functions go with Nextiva.

Pros

How quickly issues are handled.

Cons

The start up time took a little longer than I wanted so give yourself 30-45 days before you NEED it.

 
 

David from NHP
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

You get what you pay for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you like tech support that breaks something else every time they troubleshoot an issue then Nextiva is your choice.
If your company isn't a fortune 500 company than they treat you like crap.
Initial setup was a disaster as we had to install nearly 50 phones myself, the tech support team who was supposed to help with setup of hunt groups made it worse and I had to learn the system myself to get things right.
Duplicate mailboxes were another issue. This caused voicemails to not come to the agents for days.
Once you finally get in touch with case manager their only response is "sorry" but you signed a contract so you're SOL.

Pros

Cheap

Cons

Terrible tech support,
You're not important if you are not a fortune 500 company.

Advice to Others

Buyer Beware

 
 

Jonathon from Threesixty Branding and Communications
Specialty: Professional Services
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

4 Years of Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is so nice to have a phone service provider that actually works the way it says it does and has such awesome customer service. We have had Nextiva for 4 years now and have had a number of great experiences with them. Our biggest praise for Nextiva has to be their customer service. They are on point! I think with all service providers you will have hiccups, but it is how those providers handle those hiccups that makes the difference. I have recommended Nextiva to friends and business partners of mine and would of course recommend them to anyone.

Advice to Others

Nextiva is an all around business that can in many ways, customize their product to your business, which is rare for other providers in this field.

 
 

Martin from Empire Heating & Air
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Unresolved Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When investigating VOIP vendors we were very impressed with Nextiva. Assured us all our requirements would be no problem. In real life we have had a series of issues where calls disappear or drop. We have spent thousands on resolution in IT support and replacing components at our location as per Nextiva all the problems are our equipment or our IT issues. All were reviewed prior to install by Nextiva and approved. We have even had to drop our static IP and reconfigure all our field billing internet connections to accommodate a phone system that provides minimally acceptable service when it is functioning.

Even in the face of nonperformance you can be certain Nextiva will require you to buy out your contract in full . Technical support consists of recommendations to replace something on your end and when that doesn't work they just recommend replacing something else.

I could not be more disappointed with the Nextia Company, technical support or customer service.

Pros

Nextiva is a low entry point provider

Cons

When things don't work they are not much help.

Advice to Others

Choose another vendor

 
 

Donald from Wink hollow
Specialty: Agriculture
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Worth buying

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This service has made productivity skyrocket here.

Pros

Good service when needed

Cons

None to think of

Advice to Others

Worth keeping around for support

 
 

Molly from Mouth.com
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Nextiva Phone System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're a growing business and need to create a more efficient call flow, I recommend Nextiva. They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Pros

Total customization, good price, great auto-attendant feature, provides analytics.

Cons

The only portal is a little tricky to navigate at first. Some instructions are hard to follow, but they have good communication.

Advice to Others

We chose this over RingCentral because we really needed a GREAT auto-attendant and call flow for our growing company. For a basic and efficient system for an office (even one with multiple locations!), this will do the trick.

 
 

Ismael from Central Florida Professional Services
Specialty: Professional Services
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

User friendly. Good customer service. Very easy tu use. Would recommend to anybody.

 
 

Sterling from SMS Marketing
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par

Pros

Very reliable and good choice quality

Cons

Complex and poor customer experience

Advice to Others

There's lots of great options, shop around

 
 

Christian from rudebwoygraphics
Specialty: Media

September 2016

September 2016

Great Phone Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Paying less for our phone service than before and more features available. Significantly fewer dropped calls than our last provider, (have only experienced one dropped call with Nextiva). I have not waited more than 5 minutes to speak to a service representative whenever I have had a question or issue.

Likes Least

The dropped call that we had was with an important client of ours. However, there was no damage done. Nothing else we dislike about Nextiva.

Recommendations

Give the other guys a look as there are other good options out there. From someone who uses Nextiva, you will be happy if you go with these guys.

 
 

Felicia from XLens Productions
Specialty: Professional Services

September 2016

September 2016

Voip experience with Nextiva

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I love the ease and convenience of receiving incoming calls on two different cell phones. Nextiva was extremely helpful in explaining the product and assisting me with the account setup.

Likes Least

Love everything about the siftware and vendor. No complaints.

Recommendations

Know what your business needs are and be able to communicate them effectively to vendor.

 
 

Brian from MStiller
Specialty: Accounting

May 2016

May 2016

Great Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I loved the customer service! They have a very friendly team that really knows what they are doing. And of course the phone service quality!

Likes Least

Not much to say! I once had to wait a little while on hold when I called in for an issue. Maybe 15 minutes or so, but they were great at helping me with my issue, so it was not a problem.

Recommendations

Give them a call and ask them all the questions you want. It will give you a good idea of who they are.

 
 

Michelle from King Material International
Specialty: Manufacturing

September 2014

September 2014

Best customer service around!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Their website showed all the companies that trust them with their telecommunications, but I wanted to know firsthand if they are really that good. I spoke to a friendly, helpful rep, who explained the package to me in great, accurate detail.

Likes Least

I haven't found any to date. I can't think of a single bad thing to say about Nextiva.

Recommendations

I was put through to the technical department, because I had some other questions, and they answered that very well, too. When I signed up, I was so excited about how quickly it all went, since my office setup is somewhat complicated. But the system works perfectly for my business, and I have managed to save on my bills, and I have everything I need on a single monthly bill. Less admin, less costs, and much better efficiency.

 
 
 
Showing 1-20 of 25

Adam from Clausell and Associates, P.C.
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Terrific Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were having issues with our auto-attendant. For whatever reason the dial numbers and lines were not connected properly and so customers were being directed to the incorrect lines. This had been going on for a few days before we realized it. Called into the support department and was able to reach someone right away. I spoke with a gentleman named Chris. He was very good-mannered and showed me how I was able to make the changes myself. The issue was fixed quickly and our auto-attendant was working perfectly and has been since our call. I had a few other questions for Chris and he was very patient and nice about answering all of them. He also gave me some extra tips on how to manage our network. It is always nice to know that you have a real person on the other end of the phone that can assist with anything you need. Needless to say, it was overall a great customer service experience.

Pros

The customer service is outstanding. They are attentive, patient, and very friendly. The service has worked great and we are very happy with everything.

Cons

Only hiccup was with our auto-attendant, however, it was fixed in a short period of time.

Advice to Others

This company definitely takes care of its customers.

Source: Capterra
 

Jeanna from Sheldon Road Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

High Quality Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nextiva has been great for us. The service has everything you need and for a good price. The set-up process was relatively simple and the customer service has been great. We joined Nextiva in June 2016 and have not had any problems with them since then. I called in the other day to make a couple of changes to our customized platform. The support technician was really nice, made the changes, and walked me through how I could make changes on my own. The instructions were quite simple and although he did a great job at explaining exactly what to do, the system itself is very user friendly and is not hard to understand how it works. This is great for someone like me who tends to get intimidated by this stuff. So thanks Nextiva!

Pros

The price is great. The customer service is awesome. And the system is super user friendly so honestly anyone can use it.

Cons

Nothing at the moment. Hopefully it stays that way!

Advice to Others

Nice selection of products if you have other needs.

Source: Capterra
 

Alvarado from Edgewater Fitness

February 2017

February 2017

Terrific Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Extremely helpful support from Nextiva. I have to say it is one of the only companies I have worked with where calling the helpline isn¿t a painful experience. Every time I have called in I have reached someone within 5 minutes. The same goes for emailing in any questions. The response time is almost immediate. It has been 10/10 experience each time and the reps I have worked with have been some of the nicest customer support people I have ever spoken with. Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider. The overall service is very user friendly and very easy to manage. The features are as they say, brilliantly simple and really generate a big impact for our company. Especially, the auto attendant and call forwarding features which are excellent. Nextiva always seem to be making improvements to their service and coming out with new stuff each year, so we are very much looking forward to what is in store in the future. Keep up the great service Nextiva.

Pros

Hands down it has to be the customer service and the features. The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success. Have always had a pleasant experience when working with the support guys. The features are very simple to use and are extremely useful. The combo of these two has really provided us a great overall experience.

Cons

The only con was a small issue with our set up process. There was a miscommunication between the Nextiva sales rep and the support technician which caused a delay in our phone set up. However, once the issue was identified it was resolved relatively quickly.

Advice to Others

Excellent value for the price. Would really recommend giving these guys a shot.

Source: Capterra
 

Dedrick from Owner

December 2016

December 2016

Nextiva is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nextiva¿s services have met my previous company expectations. Its voice quality, customer service, price and features have accommodate every ones needs. As a medical practice we have over 30 phones and Nextiva helps us to make it affordable.

Source: Capterra
 


August 2016

August 2016

The latest update of this application really rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really good VoIP app with the best backing - Nextiva. Been using the app on PC for at least two years now and got this app for my iphone now too. Works perfectly with the voip system in the office and call quality is excellent.

Source: GetApp
 


August 2016

August 2016

Just what my business was looking for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My entire experience with Nextiva has been positive. The system offers easy installation, with great call quality, and their amazing customer service & app is unmatched. There are many communications options out there, but nothing beats Nextiva’s simplicity and the powerful functionality, wide range of features they offer.

Source: GetApp
 


July 2016

July 2016

Very good customer support

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We recently upgraded to have more minutes available. Our sales rep was friendly and answered our questions professionally and acted on requests promptly. The whole process went smoothly and painlessly. Loving the mobile app because it works well, and the online dashboard to setup the phone system and features is easy to use even if you don’t really know this stuff. Love it!

Source: GetApp
 


May 2016

May 2016

Great App since we switched!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Nextiva offers a reliable service. The mobile app has been a big win for the field agents who use it all the time out on the road. There have been no surprises on the account either. It is just straightforward and simple to manage.

Source: GetApp
 


April 2016

April 2016

Best-in-class customer service, awesome mobile VoIP app!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Nextiva’s basic service plan worked out perfectly. Switching from a landline to internet phone went smoothly and dealing with Nextiva was a satisfying experience.

Pros

The app works well, now to just add the faxing solution!! Nextiva gives the flexibility and level of professionalism needed to succeed.

Cons

No cons here. The entry-level plan was a good start and the flexibility to upgrade was a great bonus. There was no need to compare plans with competitors, because Nextiva’s support can’t be beat and that’s really huge.

Source: GetApp
 


January 2016

January 2016

Incredible Product & Service!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Nextiva lets me answer calls anywhere, which is simply perfect. It’s the convenience of a mobile phone at a better price and as reliable as a fixed line. The tech guys helped me set up the system to suit my needs and it just worked. Great App at a great price.

Source: GetApp
 


January 2016

January 2016

My VoIP Hero!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

It’s been over 9 months and great service so far. I have not yet had a single problem with my setup, even though I changed the configuration a few times as I found new features I liked. The sound is so good that I can't tell whether it’s VOIP or a fixed line.

Source: GetApp
 


November 2015

November 2015

Great App tool for my business

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

My office is now fully mobile Allows me to communicate from my office. And my team members are now loving it. I am very happy with the call quality and the useful features. So far so good.

Pros

Easy to use & has simple UI.

Cons

Most of there cons have been updated in the past 4 months.

Source: GetApp
 


September 2015

September 2015

Best phone management on the market.

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I use Nextiva at my business and it helps ensure that we don’t miss calls. When we’re not in the business we forward calls to our mobile devices and we can respond to callers right away. You also can’t find a lower cost for the same level of service anywhere. Customer service is prompt and helpful. I would recommend Nextiva to any business that needs a professional business communication system.

Pros

I absolutely love the app and the features.

Cons

Can't think of anything that should be improved in the Nextiva App.

Source: GetApp
 


August 2015

August 2015

Great Company!

Ease-of-use

Product Quality

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value

Great mobile app and simple user interface. It’s easy to update account information, company greetings and voicemail boxes. They offer so many features and the rich extension and department options make it easy to customize. The faxing service is also reliable, quick, and efficient.

Pros

Love this app! So glad I can take my business on the road.

Cons

Haven't found any to-date.

Source: GetApp
 


July 2015

July 2015

Perfect choice for our small business.

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We've been using Nextiva for over a year now and have no complaints because their service just does everything it is supposed to do. It’s a great price when you consider what we were paying before. The Nextiva app that integrates with my phone is so cool. I can make calls using the Nextiva app on my iPhone and it shows up as my office number on the caller ID of the person I'm calling. This is really great when I am out of the office.

Pros

I like the cost to get started and the easy implementation to transition to their system.

Cons

Nothing yet. I've not had any problems with the service.

Source: GetApp
 


May 2015

May 2015

Awesome and very effective for business

Product Quality

Product Quality
Quality

Great on the go App. I can answer and make calls from my office phone from anywhere and it looks like I'm in the office. Techs are knowledgeable, and we got the exact service we needed quickly and at a reasonable price.

Pros

Helps me stay connected to my office phone while on the go.

Cons

Haven't found any to this date.

Source: GetApp
 


February 2015

February 2015

Excellent Customer Service!

Product Quality

Product Quality
Quality

Several of my employees work remotely and Nextiva has really made this easy for me. With the enhanced features, we can route calls to wherever the person is working at the time. The call forwarding makes things really easy too. The basic plan offers plenty minutes and the other features include call recording and web conferencing, as well as voicemail to email. As far as their customer service is concerned, Nextiva has always been super helpful in answering any questions or helping with issues. Nextiva is definitely worth the investment if you are looking for an affordable virtual phone solution for your home or business.

Pros

They have an excellent Customer Services.

Cons

I have not had any negative issues.

Source: GetApp
 


February 2015

February 2015

Do NOT use Nextiva!

Product Quality

Product Quality
Quality

I have used Nextiva for almost 4 years now and agree with the review before mine...it works great when it's working. However, based on my personal experience, the calling system seems to rarely work. My main issue was with the fact that our clients wouldn't be able to leave a voice message through our system because it wasn't working properly and would just keep ringing and ringing. That is a HUGE problem and I have no doubt I've lost clients because of this. This happened often and I wouldn't know until the persistent client sent and email to let us know which I'm sure many don't and move on to competitor. I was hoping that Nextiva would at least try making up for this but they never did.

The second biggest issue was that our business line and a mobile line should ring simultaneously. Well, the business line rang and rarely the mobile line. I would stay away from Nextiva. The sad thing is that they knew their system has a lot of flaws and now supposedly have a new and improved system for the exact same cost. I was not informed of this until I was leaving them and it has been there for quite some time. Even if their new system works great, I will never recommend or use Nextiva again.

Pros

The fax always worked great.

Cons

Too many issues to count.

Source: GetApp
 


January 2015

January 2015

Great product and customer service!

Product Quality

Product Quality
Quality

The App Connects calls on wifi so fast. Very functional App without major bugs. I only have one of my lines ported over so far and the process of setting up the phones turned out to be simple. Simple enough so that once I watched the technical rep set up the phone handling I was able to go back and make changes to the way calls were handled myself.

Pros

Excellent customer service!

Cons

None come to mind.

Source: GetApp
 


December 2014

December 2014

This is just what I needed for my business!

Product Quality

Product Quality
Quality

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price. It was almost half the cost of some of the other VOIP providers and well reviewed. There’s also the free fax line. We ported our number over to Nextiva and set up a basic system. We’re happy that there are so many features we can implement as our business continues to grow, but right now, we’re more than happy with the system exactly as it is. We’re also more than happy knowing that if we need help with my app when I am away, a friendly, helpful agent is on the other side of the phone. Absolutely love this app! Thank you!

Pros

Everything is working as advertised on there site.

Cons

Haven't found any yet.

Source: GetApp
 
 
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