OmniTouch Call Center Software


 

Alcatel-Lucent OmniTouch is a contact center solution for businesses of all sizes that rely primarily on voice interactions. It caters to various industries including healthcare, education, hospitality, manufacturing and retail.

This solution consists primarily of five modules: Supervision, Distribution, IVR, Agent and Outbound. The Supervision module enables monitoring of working groups and provides performance analysis. The Distribution module provides an automatic call distributor for routing calls. It also builds a virtual contact center.

IVR functionality offers speech recognition, text to speech technologies and also voice, fax and email integration. The solution also provides a desktop application, through which agents can monitor calls and access critical information. Through OmniTouch's Outbound module, the software acts as a dialer and campaign manager.

OmniTouch is also equipped with modules that enable the system to perform call routing based on skills and embedded voice announcements.

 

OmniTouch Call Center - Activity tracking
 
  • OmniTouch Call Center - Activity tracking
    Activity tracking
  • OmniTouch Call Center - Agent configuration
    Agent configuration
  • OmniTouch Call Center - Data import
    Data import
  • OmniTouch Call Center - Navigator
    Navigator
  • OmniTouch Call Center - Settings
    Settings
  • OmniTouch Call Center - Softphone
    Softphone
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

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