Oracle Contact Center Anywhere Software


 

Oracle Contact Center Anywhere Software provides a call center system with a host of features that include call queuing, call routing, as well as callback requests including email, online chat and web callback.

Calls can be routed based on different levels of staff skill. This skill-based routing applies to web chat as well. The system also includes Interactive Voice Response (IVR) Call Routing, which allows for creation of customized menus to route calls to the proper staff member. 

Automated and semi-automated emails respond to any email inquiries, or they can route the question to the correct staff member with suggested responses based on the content of the email itself.

Oracle Contact Center Anywhere Software is best suited for midsize to enterprise-level businesses in almost any industry, including engineering, health care, nonprofit and software/IT. The system has won 49 industry awards, including those from Frost & Sullivan, Call Center Magazine, Customer Interaction Solutions Magazine and Communications Convergence Magazine.

 

Oracle Contact Center Anywhere - Agent interaction history
 
  • Oracle Contact Center Anywhere - Agent interaction history
    Agent interaction history
  • Oracle Contact Center Anywhere - Agent screen
    Agent screen
  • Oracle Contact Center Anywhere - Agent login portal
    Agent login portal
  • Oracle Contact Center Anywhere - Business events
    Business events
  • Oracle Contact Center Anywhere - Campaigns
    Campaigns
  • Oracle Contact Center Anywhere - Predictive dialer
    Predictive dialer
Supported Operating System(s):
Web browser (OS agnostic)

4 Reviews of Oracle Contact Center Anywhere

 

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Maria from Epsilon
Specialty: Pharmaceuticals
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2017

April 2017

Great for VOIP and Fax

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Our office used the service on both VOIP handsets as well as software options on smart phones and desktops. It's a great solution. Also use it at times for faxing. Very easy.

Cons

Can be costly depending on the number of users and features desired for your office

 
 
 
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