Plum is a cloud-based interactive voice response (IVR) solution that helps with automating customer interactions and business processes.
Plum provides its users with IVR capabilities, call routing, messaging, feedback collection, analytics, code development and payment processing capabilities. It also helps users set up infrastructure and maintain data centers.
Plum offers two IVR platforms: Plum DEV and Plum Fuse. Plum DEV allows users to create voice applications that respond to frequent, repeat customer queries. The platform also has an integrated analytics tool called VoiceTrends, which helps track application usage, performance and generates reports. Plum Fuse helps users automate call flow, manage code development lifecycles and deploy applications.
Plum DEV and Fuse also offer messaging capabilities and can be used to connect with customers via IVR, SMS and MMS. The software allows users to collect and analyze feedback using the Plum Insight module.