Plum is a cloud-based interactive voice response (IVR) solution that helps with automating customer interactions and business processes.
Plum provides its users with IVR capabilities, call routing, messaging, feedback collection, analytics, code development and payment processing capabilities. It also helps users set up infrastructure and maintain data centers.
Plum offers two IVR platforms: Plum DEV and Plum Fuse. Plum DEV allows users to create voice applications that respond to frequent, repeat customer queries. The platform also has an integrated analytics tool called VoiceTrends, which helps track application usage, performance and generates reports. Plum Fuse helps users automate call flow, manage code development lifecycles and deploy applications.
Plum DEV and Fuse also offer messaging capabilities and can be used to connect with customers via IVR, SMS and MMS. The software allows users to collect and analyze feedback using the Plum Insight module.
Tom from LumaStream
Employees number: 11-50 employees
see prior review comment.
The results. This tool helps us focus on key areas to verify strengths and weaknesses of candidates. It has helped us hire and helped us focus additional diligence on areas of concern that way may have otherwise missed. We negated at least one leading candidate because of Plum and this was a great decision.
I would like to be able to share results with more people. Difficult to make choices between important and 'not important', but understand that this is the nature of the tool.
Sarah from Sentinel Alert
- Love the tailored interview questions
- Helps us better understand our hiring expectations, then easily see if a candidate aligns
- We use it as a second step in our hiring process. It's a really great screening process to filter out anyone who's mass applying & get to the serious candidates quickly!
- Speeds up our hiring process x 10 - we identify candidates we want to interview in a day or 2.