PureCloud Engage, created by Interactive Intelligence, is a call center solution for businesses of any size and in any industry. Among its modules are Automatic Call Distribution, Interactive Voice Response, Computer Telephony Integration, Auto Dialer, a mobile call center app, PBX, and more. The system can be deployed either locally on a server, or in the cloud, where sensitive company data can be stored securely and updated in real-time.
PureCloud Engage aims to help businesses connect with their customers across multiple communication channels. Customer insights and metrics are presented in a single, unified interface, and updates are automatic. This system lets users create IVR flows, customize outreach and create proactive, targeted campaigns, and enhance agent productivity. Multichannel routing, CRM integrations, and custom reporting are all included as well.