PureCloud Engage Software


 

PureCloud Engage, created by Interactive Intelligence, is a call center solution for businesses of any size and in any industry. Among its modules are Automatic Call Distribution, Interactive Voice Response, Computer Telephony Integration, Auto Dialer, a mobile call center app, PBX, and more. The system can be deployed either locally on a server, or in the cloud, where sensitive company data can be stored securely and updated in real-time.

PureCloud Engage aims to help businesses connect with their customers across multiple communication channels. Customer insights and metrics are presented in a single, unified interface, and updates are automatic. This system lets users create IVR flows, customize outreach and create proactive, targeted campaigns, and enhance agent productivity. Multichannel routing, CRM integrations, and custom reporting are all included as well.

 

PureCloud Engage - Activity Stream
 
  • PureCloud Engage - Activity Stream
    Activity Stream
  • PureCloud Engage - Active Calls
    Active Calls
  • PureCloud Engage - Start New Call
    Start New Call
  • PureCloud Engage - Profiles
    Profiles
  • PureCloud Engage - Active Chats
    Active Chats
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

5 Reviews of PureCloud Engage

 
Software Advice Reviews (2)
More Reviews (3)

Showing 1-2 of 2

from Ability Works, Inc.
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This new program is easy to use and the customer service is absolutely the best! They have designed a program tailored to our specific needs.

Pros

Ease of use

Cons

Nothing

Advice to Others

You should investigate this if you are running a call center.

 
 

from InterVRx
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

Pure Cloud Engage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great product with very comprehensive and flexible functionality Easy to use. Very user-friendly.

Pros

Technically superior

Cons

None

Advice to Others

Highly recommend Pure Cloud

 
 
 
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