PureCloud Software


 

PureCloud Engage, created by Interactive Intelligence, is a call center solution for businesses of any size and in any industry. Among its modules are Automatic Call Distribution, Interactive Voice Response, Computer Telephony Integration, Auto Dialer, a mobile call center app, PBX, and more. The system can be deployed either locally on a server, or in the cloud, where sensitive company data can be stored securely and updated in real-time.

PureCloud Engage aims to help businesses connect with their customers across multiple communication channels. Customer insights and metrics are presented in a single, unified interface, and updates are automatic. This system lets users create IVR flows, customize outreach and create proactive, targeted campaigns, and enhance agent productivity. Multichannel routing, CRM integrations, and custom reporting are all included as well.

 

PureCloud - Activity Stream
 
  • PureCloud - Activity Stream
    Activity Stream
  • PureCloud - Active Calls
    Active Calls
  • PureCloud - Start New Call
    Start New Call
  • PureCloud - Profiles
    Profiles
  • PureCloud - Active Chats
    Active Chats
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

6 Reviews of PureCloud

 

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Software Advice Reviews (3)
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Showing 1-3 of 3

Barbara from CALLS PLUS
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Pure Cloud and its disasters

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations

Pros

Tech support people are great, but dealing with a deeply flawed product

Cons

Unreliable service 24x7, lack of ability to record and report on IVR data, frustrating user experiences data - agents kicked off queue, lines down.

 
 

Wendy from Ability Works, Inc.
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This new program is easy to use and the customer service is absolutely the best! They have designed a program tailored to our specific needs.

Pros

Ease of use

Cons

Nothing

Advice to Others

You should investigate this if you are running a call center.

 
 

Teddy from InterVRx
Specialty: Healthcare / Medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Pure Cloud Engage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product with very comprehensive and flexible functionality Easy to use. Very user-friendly.

Pros

Technically superior

Cons

None

Advice to Others

Highly recommend Pure Cloud

 
 
 
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