RingCentral Contact Center Software


 

Coud communications provider RingCentral has recently expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voice Response, CTI, Auto Dialer, and PBX.

The software is available through a web-based subscription, so it’s browser agnostic and can support call center teams based in different locations.

Features include advanced routing so customers can self-solve issues, skills-based ACD to match calls with agents, tools to measure and track agent's performance, and reporting options with prebuilt and customizable reports that are accessible through the dashboard. Workforce management and optimization capabilities assist with scheduling, training, and monitoring agents.

RingCentral integrates with CRM solutions like Salesforce, Zendesk, Microsoft Dynamics, and Oracle Sales Cloud. The tiered subscription options are billed monthly and vary based on desired features.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

186 Reviews of RingCentral Contact Center

 

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Software Advice Reviews (44)
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Showing 1-20 of 44

Angela from Lynx
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Streamlined UI and Easy Function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easily read and understood user interface, intuitive really. Straightforward and the desktop app is convenient.

Cons

Customer Support is based out of the US, a little tricky to understand the reps but they were still able to handle issues efficiently and effectively.

 
 

Ivan from Americ Machinery
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Easy and convenient IP phone systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

it is easy to administrate the phone system from anywhere and have app for your phone and have the mobility needed for any company. if you need to change times, add a message, send a fax or change the workflow for the system.

Pros

easy to use
add new features included in the price
convenient administration from apps.

Cons

the international calls are little above the average.

 
 

Bevin from Brigham and Women's
Specialty: Healthcare
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Ring Central is terrific!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

RingCentral is a good value.

Pros

Being able to listen to messages and track calls via online platform is truly a breeze and saves me and my team time!

Cons

Getting used to the software as well as the call system is not particularly intuitive, so it takes some time.

 
 

Desirae from ClientsFirst Consulting
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Ring Central

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the time I used it, I found this app to be full featured and very functional. I especially liked the mobile app that allowed me to take service calls while on the go. It seemed easy to manage and customize.

Pros

Mobile app

Cons

Dialing out with the app seemed to be an issue for us, but it may have been our settings.

Advice to Others

Give it a try, I think you'll like it.

 
 

Belinda from YOST INC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Ringcentral makes life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using RingCentral for a few years. It makes it easy to fax, call, and forward calls and update.
I highly recommend.

Pros

Easy access from the internet.

Cons

I wish it was easier to flow through the pages.

Advice to Others

If you have incoming calls to an 800 number this is an easy way to keep up with calls

 
 

Josh from Nexus eWater
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

What we ultimately went with

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

We reviewed a few services while trying to find a VoIP and this is what we ultimately decided to go with.

Advice to Others

Not really advice so much as a comment: when we were researching VoIP options we heard the customer support staff weren't very good but we haven't had a reason to utilize them so I wouldn't know.

 
 

millie from tot squad
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

one of the better fax programs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The program is very easy to use and doesn't cost much at all, compared to the other services.

Pros

Inexpensive and easy to use.

Cons

More plans should be available since usually you only need 1 or 2 faxes a month.

 
 

BC from Priorclave North America Inc
Specialty: Professional Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

RingCentral Works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

RingCentral works great for VOIP and offers useful features, from call forwarding to custom hold options. The iPhone app, however, is spotty. It is common for us to see that we have a voicemail via email notification, but no message replay on the mobile device.

Pros

It is very hand to be able to forward actual messages to other company members. I also like being able to send calls to my land line. And compared to three other VOIP providers for business, the pricing is the best.

Cons

The mobile app! Also, tech support is pretty non-existent.

Advice to Others

If you don't mind resetting the mobile app, RingCentral is a reliable VOIP option.

 
 

Gram from Zenefits
Specialty: Software / IT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Good Tool which more or less does the job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used the tool for over 3+ years. It is generally fairly stable, though we did experience issues when we expanded into different geographical areas. We did have issues with them and eventually everything did get sorted out. They have some good features which are impressive. The dialer is easy to use and operate. We were also able to use their IP phones which were pretty smooth.

Pros

Good Call Quality
IP Phones

Cons

Customer Service can be better

 
 

Joshua from flhcs
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to setup. Good customer service in the setup process. Just started using but so far everything has been great!

 
 

Reyner from Eventbrite
Specialty: Software / IT
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Good Call Center Solution for Mid-Size Organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used Ring Central for a few years now and feel confident to recommended it. The features are easy to use and understand.
The pricing is fair.
Ring Central has a vast variety of features which I think will work for most Mid Size Organizations.They have a phone app which can be downloaded and used. We did not actually need phone lines for every rep because of its technology (I keep forgetting that name) . With this you no longer need a traditional phone. The working hours can be adjusted with the tool. You can create rules for call handling based on any business need

Pros

Good features
Integration
Call flows

Cons

Did have some downtime in the best
Customer Service is a little on the unpleasant side.

 
 

Sawon from Bloomy Controls, Inc.
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Worst Phone System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our company purchase Ring Central thinking it would save us money by consolidating the phones and webinar. The lines are horrible. When you call someone, there's a delay then you hear your own voice in the background as you are speaking and you are talking over your caller too!

Pros

NONE

Cons

Not worth the aggravation...look for something else!

Advice to Others

Don't buy it!

 
 

Meredith from CSM
Specialty: Nonprofit
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

RingCentral Office Review

Ease-of-use

Functionality

Product Quality

Customer Support

My company started using RingCentral Office about a year ago and it has completely changed communication within our organization and with our customers! The system is completely online, so no need for a bulky office phone on everyone's desk. There are so many customizable features available through RingCentral that would not be as easily possible through a standard phone system. We are able to have separate lines and voicemail boxes for each person and we are able to alter the order of who receives a general line call first. Working remotely has never been easier with RingCentral! I am able to log in to my phone line on the mobile RingCentral app and take calls, send messages and make phone calls just as if I were at my desk! This feature has truly been life changing in our office!

Pros

ease of use, customizable features, easy to work remotely, mobile app

Cons

Because the system is all online, the system has been down a few times in the past year and a half. It was only down for about 30 minutes, but still frustrating! We were unable to contact customer support at that time either.

Advice to Others

If you are contemplating ditching your standard phone system, consider RingCentral Office! The system has helped streamline our office phone system completely! We are able to customize so many features now that were not possible before RingCentral! My favorite part of RingCentral is their mobile app. I can travel and work remotely but still log into my phone line through the app and be able to communicate with colleagues and customers just like I was at my desk!

 
 

Michael from Thriveworks
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

RingCentral is a great phone product. I've used this for years and have recommended it to many people. It's features are easy to use and you get a lot for the price. It doesn't matter if you're new start up or you've been around for years, RingCentral has great options to help with your telephone needs. The extension and voicemail features are easy to use. I think the phone app is awesome. This product enabled us to provide phone access to our team members without having to install phone lines in each of our offices. The app makes it so that you no longer need a traditional phone on your desk. The software lets you set hours of operation. Plus, you can even create rules for call handling for specific days and times.

Advice to Others

One of the best phone platforms on the market today.

 
 

Allison from Funding Metrics, LLC
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Really easy to use - great for entrepreneurs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I absolutely loved this product as an entrepreneur! It is affordable, easy to use and they have excellent customer service!

Pros

Affordable, user friendly, great customer service

Cons

I do wish there were more tier pricing options

Advice to Others

If you need a high quality phone service for you and your small business that is affordable, go with ring central!

 
 

Larry from Aldermed
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Do not waste your time with Ring Central

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you only want to hear the sound of your prospect hanging up the phone then RingCentral is your choice. But wait, it gets better. Call their technical support team and watch your blood pressure explode. First attempt to make it works requires more money per month, Paid it but nothing worked. Call back only to be told to pay more money to make it work. Paid it, still will not work. Third call they tell me that I did not need to spend all the extra money and that it is fixed. As soon as they hang up and transfer to get a refund land which takes another 30 minutes, the system stops working. Call back to be told that I need toupgrade to a higher plan. This company is really bad and a total waste of money and valuable time.

Pros

Looks cool on the cloud. Does not work on your desktop!

Cons

If you buy a phone system, it should allow you to call out. Not Ring Central! Only works while on the phone to tech support for 3 hours. And then when a client or customer calls you and all you hear is them slamming the phone down after being transferred and never connected. Horrible phone system in my opinion.

Advice to Others

Get Plivo or Twilio or something that actually works.

 
 

Erik from Wilco Offroad
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Basic and Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Have used RingCentral for over a year now. Our whole company runs off it. It's interface is so easy that it's great to use even when things are stressful. The new text/sms feature is fantastic and a very modern way to communicate with customers.

Pros

Interface.
Ease of use.

Cons

Lack of MMS capabilities, would love to see this in the future.
Send to voicemail doesn't send a call to voicemail always.
Need improved mobile app to be as easy to use as desktop version.

 
 

Jake from Wilco Offroad
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Is an internet based phone system better?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As long as you have full cell service when using the application The mobile app does not work very well. I have not tried ring central with an actual VOIP phone so that could be a solution but as of right now, Ring Central gets me by but is not the solution.

Pros

Allows for the office phone to be answered on the mobile app.
Don't have to buy a phone for each person and an expensive system for the office

Cons

internet based phone might not be the best option. Dropps calls. Phone system is down if the internet is down.

Advice to Others

Make sure that a internet bases phone system is right for your company before you switch over.

 
 

Meier from Locksmith Plus Inc
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Easy to use, but not so reliable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was with ring central for a few years and brought on a new business partner who determined we were experiencing some call loss and started to investigate why and how. After months of research, it was determined that it was the fault of ring central. We spent hours and weeks on the phone with them trying to get the issue fixed, and eventually gave up, thankfully, got some compensation for the errors, even though it amounted nothing to the amount of profit I lost from Ring central and the customer call loss issues. and switched to another VOIP service. Will not do business with them again, and would not recommend to anyone that meant anything to me.

Pros

Easy to use.

Cons

Unreliable.

Advice to Others

If you do get ring central. Monitor your "missed calls". We had errors with calls "dropping" before they ever made our office phones ring, and we had to live monitor our call history and call customers back in order to save them and make the calls profitable (in our business we pay for the call multiple times as soon as the customer dials our number!) and it was HORRIBLE for business! :/ BECAREFUL!

 
 

Tim from `Central Washington Property Restorations LLc
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

The best product of it's kind

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The customer service can be hard to understand, but they will bend over backwards to help you get the system up and running. When we have a problem they are quick to fix it. They offer every service possible. Bottom line all of their competitors including Verizon one, are still trying to get to where RingCentral is. THey have built in Go To Meeting conference stuff, Tollfree numbers and extensive customization.

Pros

Extensive customization.

Cons

Whenever you get a new Ip, i.e. a new router you have to call and have the phones reassigned.

Advice to Others

Bargain with them. They will give you a better deal.

 
 
 
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