Coud communications provider RingCentral has recently expanded into the Call Center space with their Contact Center solution. The integrated suite powered by inContact offers Automatic Call Distribution, Interactive Voice Response, CTI, Auto Dialer, and PBX.
The software is available through a web-based subscription, so it’s browser agnostic and can support call center teams based in different locations.
Features include advanced routing so customers can self-solve issues, skills-based ACD to match calls with agents, tools to measure and track agent's performance, and reporting options with prebuilt and customizable reports that are accessible through the dashboard. Workforce management and optimization capabilities assist with scheduling, training, and monitoring agents.
RingCentral integrates with CRM solutions like Salesforce, Zendesk, Microsoft Dynamics, and Oracle Sales Cloud. The tiered subscription options are billed monthly and vary based on desired features.
Nathy from firstsupport
Specialty: Professional Services
I like how accessible it is, we have the cellphone app and the desktop app. Through Ring Central I am able to provide a professional service to my clients for a cheap price.
The customer service is not as great as I would like.
I look at this product more so for smaller companies. It may not be cost effective if you have more than 5 employees.