SafeSoft Cloud Contact Center Software


 

SafeSoft Cloud Contact Center by SafeSoft Solutions is a robust, integrated call center solution with a predictive dialer and inbound call support.  This cloud-based solution gives small and midsize businesses a full set of tools and is priced based on seats.

As a cloud-based solution, SafeSoft Cloud Contact Center is accessible over the internet through secure servers maintained by SafeSoft Solutions. This eliminates any hardware or software investment for users and minimizes training downtime.

This solution supports a variety of customer-centric industries, including insurance, travel, debt settlement, education and more. It also includes capabilities to support at-home agents. 

The predictive dialer is a key feature in this system, because it predicts agent availability and then maintains the pace necessary to ensure maximum call volume.

 

SafeSoft Cloud Contact Center - Campaign/agent statuses
 
  • SafeSoft Cloud Contact Center - Campaign/agent statuses
    Campaign/agent statuses
  • SafeSoft Cloud Contact Center - Campaign reporting
    Campaign reporting
  • SafeSoft Cloud Contact Center - Lead & list settings
    Lead & list settings
  • SafeSoft Cloud Contact Center - Predictive dialer settings
    Predictive dialer settings
Supported Operating System(s):
Web browser (OS agnostic)

1 Review of SafeSoft Cloud Contact Center

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Steve from DX
Specialty: Retail

April 2014

April 2014

Great support, individual approach

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great functionality and quality of service. I began using this software at the recommendation of one of my friends.

Likes Least

I've had some small difficulties with accessing the dashboard.

Recommendations

Pay attention to functionality and ability to interact with other web services.

 
 
 
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