Convoso Cloud Contact Center Software


 

Convoso Cloud Contact Center is a robust, integrated call center solution with a predictive dialer and inbound call support.  This cloud-based solution gives small and midsize businesses a full set of tools and is priced based on seats.

As a cloud-based solution, Convoso Cloud Contact Center is accessible over the internet through secure servers maintained by Convoso. This eliminates any hardware or software investment for users and minimizes training downtime.

This solution supports a variety of customer-centric industries, including insurance, travel, debt settlement, education and more. It also includes capabilities to support at-home agents. 

The predictive dialer is a key feature in this system, because it predicts agent availability and then maintains the pace necessary to ensure maximum call volume.

 

Convoso Cloud Contact Center - Agent performance bar chart
 
  • Convoso Cloud Contact Center - Agent performance bar chart
    Agent performance bar chart
  • Convoso Cloud Contact Center - Agent performance pie chart
    Agent performance pie chart
  • Convoso Cloud Contact Center - Call flow
    Call flow
  • Convoso Cloud Contact Center - Monitor
    Monitor
  • Convoso Cloud Contact Center - Dashboard
    Dashboard
  • Convoso Cloud Contact Center - Agent dashboard
    Agent dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

5 Reviews of Convoso Cloud Contact Center

 

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Software Advice Reviews (1)
More Reviews (4)

Showing 1-1 of 1

Steve from DX
Specialty: Retail

April 2014

April 2014

Great support, individual approach

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great functionality and quality of service. I began using this software at the recommendation of one of my friends.

Likes Least

I've had some small difficulties with accessing the dashboard.

Recommendations

Pay attention to functionality and ability to interact with other web services.

 
 
 
Showing 1-4 of 4

Nate from Telemoc

June 2017

June 2017

Top notch predictive dialer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The biggest benefit was our call completion ratio.

Pros

I've used a couple dialers out there. The appeal in Convoso is their ability to complete calls. They completely nearly 100% of my calls the bulk of the time.... It's really impressive

Cons

Their administrative UI took some time to get used to. I think the layout could be made a bit more user-friendly.

Source: Capterra
 

Mike from Trimax Realty & Loan
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

This Dialer has it ALL!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We spend less time waiting for calls and no other system has this kind of connect rate!! Love it

Pros

It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot. The Reports are easy to use and provide any possible data you may need.

Source: Capterra
 

Shane from Peoples Bank
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Our most valuable tool we use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue

Pros

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

Cons

The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.

Source: Capterra
 

julie from University Bound

May 2017

May 2017

Great Customer Support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have a great customer support team there. It feels like we are our rep's only customer because she goes out of her way to help us customize to the extent that we can. I also like the agent monitor setup.

Cons

Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.

Source: Capterra