SafeSoft Cloud Contact Center by SafeSoft Solutions is a robust, integrated call center solution with a predictive dialer and inbound call support. This cloud-based solution gives small and midsize businesses a full set of tools and is priced based on seats.
As a cloud-based solution, SafeSoft Cloud Contact Center is accessible over the internet through secure servers maintained by SafeSoft Solutions. This eliminates any hardware or software investment for users and minimizes training downtime.
This solution supports a variety of customer-centric industries, including insurance, travel, debt settlement, education and more. It also includes capabilities to support at-home agents.
The predictive dialer is a key feature in this system, because it predicts agent availability and then maintains the pace necessary to ensure maximum call volume.
Steve from DX
Great functionality and quality of service. I began using this software at the recommendation of one of my friends.
I've had some small difficulties with accessing the dashboard.
Pay attention to functionality and ability to interact with other web services.