Bright Pattern Contact Center Software


 

Founded in 2010, Bright Pattern is a cloud-based contact center solution to ServicePattern unifies customer engagements across multiple channels, including inbound and outbound voice, email, chat, and social media, helping to provide exceptional customer service through a variety of channels.

BrightPattern is scalable, but is an especially good fit for enterprise-level contact centers looking to improve their call center customer support.  

It supports multiple channels all within the cloud, such as voice, chat and web support, social media, and service desk. Customer support teams have access to client information from anywhere, allowing for maximum flexibility within the work place.

The skills-based call routing functionality can help teams quickly address any customer needs while streamlining the call process for those support employees. 

Bright Pattern Contact Center also includes built-in reliability. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped. 

 

Bright Pattern Contact Center - Services and campaigns
 
  • Bright Pattern Contact Center - Services and campaigns
    Services and campaigns
  • Bright Pattern Contact Center - Automatic campaign
    Automatic campaign
  • Bright Pattern Contact Center - Mobile contact
    Mobile contact
  • Bright Pattern Contact Center - Incoming call
    Incoming call
  • Bright Pattern Contact Center - Mobile view
    Mobile view
  • Bright Pattern Contact Center - Salesforce self-service
    Salesforce self-service
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

11 Reviews of Bright Pattern Contact Center

 
Software Advice Reviews (1)
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from Barron Ross Corporation
Specialty: Professional Services

Bright Pattern User Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

On the performance side, Bright Pattern is easy to start, highly customizable, fully featured, and very scalable. In minutes, you can have a campaigns set up and running.

On the reporting side, data is easily retrieved for analysis. Call recordings is a welcome feature as it is very useful for training purposes.

Customer service is very good. The staff is very knowledgeable, and is very responsive to questions and requests.

Likes Least

List management is good overall, but can be more robust. For example, it would be nice to be able to make changes to lists during live campaigns.

Recommendations

Look for solutions that can scale as your business grows. Changing vendors is hard and expensive, so having a solution that will scale alongside your business is very important.

 
 
 
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