Founded in 2010, Bright Pattern is a cloud-based contact center solution to ServicePattern unifies customer engagements across multiple channels, including inbound and outbound voice, email, chat, and social media, helping to provide exceptional customer service through a variety of channels.
BrightPattern is scalable, but is an especially good fit for enterprise-level contact centers looking to improve their call center customer support.
It supports multiple channels all within the cloud, such as voice, chat and web support, social media, and service desk. Customer support teams have access to client information from anywhere, allowing for maximum flexibility within the work place.
The skills-based call routing functionality can help teams quickly address any customer needs while streamlining the call process for those support employees.
Bright Pattern Contact Center also includes built-in reliability. If, for example, a server fails while a customer service representative is on a call, Bright Pattern will automatically re-route the call to a new server so that the call does not get dropped.
Sonny from Barron Ross Corporation
Specialty: Professional Services
On the performance side, Bright Pattern is easy to start, highly customizable, fully featured, and very scalable. In minutes, you can have a campaigns set up and running.
On the reporting side, data is easily retrieved for analysis. Call recordings is a welcome feature as it is very useful for training purposes.
Customer service is very good. The staff is very knowledgeable, and is very responsive to questions and requests.
List management is good overall, but can be more robust. For example, it would be nice to be able to make changes to lists during live campaigns.
Look for solutions that can scale as your business grows. Changing vendors is hard and expensive, so having a solution that will scale alongside your business is very important.