Talkdesk
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Most Helpful Reviews for Talkdesk
1 - 5 of 717 Reviews
Bernard
Retail, 11 - 50 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed May 2022
Good new solution but requires more integration
Roman
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Talkdesk for users
overall, my experiences has been exemplary with talkdesk as we're able to integrate this with zendesk which is a huge plus
PROSease of use voip system allowing you to use not only via desktop/laptop machines, but also configure it via mobile app
CONSsometimes, the servers just goes down where you would only know that there's a downtime by experiencing issues or by visiting the status page
Reasons for switching to Talkdesk
Genesis was extremely clunky
Robert
Consumer Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Why we chose Talkdesk
Overall, it has been a positive and pleasant experience. They are always responsive, always open to feedback and will go the extra mile to assist with special requests.
PROSEase of setup, the support provided, constant updates and integrations with other software and services. Constant updates from their development team on new features and services.
CONSCould use some additional features such as multiple dashboards to monitor multiple centers/ring groups
Reason for choosing Talkdesk
Features, service package and features in development
Reasons for switching to Talkdesk
Better performance, better features
Anonymous
11-50 employees
Used less than 2 years
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
Reviewed November 2015
Worst experience we had
I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services.
PROSNice app, nice design, easy to use, good quality of sound.
CONSSupport and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money.
Vendor Response
We're really sorry about your experience, and we definitely agree we could have done a much better job in this case. In the course of this year, we've significantly grown the Talkdesk team, switched to a new billing system, and gone from 2 people working in support, to over 30. We're now answering most support enquiries within a few hours, and satisfaction rates are very high. We're available 24 hours a day during the week to assist our customers. We've replied directly to you specifically addressing the final concern you had, and you've now told us you consider the problem solved. We hope you continue to stay with us, but if you do decide to leave we understand and we'll make it as easy as possible for you to move elsewhere.
Replied November 2015
Liza
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
TalkYES!
ease of use- easy set up and if there are ever issues they are very responsive and fix them quick
CONSnot much- it truly is a great product I can't think of anything I would change
Reasons for switching to Talkdesk
functionality and limitations within shoretel