Tenfold Sales Dialer is a cloud-based predictive dialer solution that seeks to help businesses streamline their call center operations.
Tenfold Sales Dialer automatically logs calls from popular customer relationship management (CRM) and lead management solutions such as Salesforce, SugarCRM, Insightly, Infusionsoft and Close.io. The calling list is then prioritized based on predefined business rules to ensure that the most important contacts are not missed.
The software features a lead dashboard for all agents where they can access all their leads and prioritize their contacts based on availability.
A key feature of the software is its sales performance monitoring platform, which enables managers to track all agent activities and call center key performance indicators (KPIs) in real time.