For small to midsized call centers seeking a comprehensive hosted solution, 8x8 Virtual Contact Center offers an agile contact center system.
In addition to call center functionality, this solution also supports other popular interaction mediums: voicemail, email, web callback, web chat and more, all accessible from an interface that is entirely browser-based.
Its cloud-based architecture can support agents regardless of their location. It also integrates directly with several leading customer relationship management (CRMs) and can be configured to interface with other enterprise applications.
The universal queue assigns interactions via skill-based routing. This directs customers to agents with the correct skill set, reducing transfers. Call center operations can be monitored in real time, with historical data accessible for metrics analysis.
With IVR, CTI and voice recording and logging, call centers remain on the leading edge of technology necessary to a successful center.
Martin from Oregon Human Development Organization
It's virtual - so software based and accessible via the web and it's portal.
Support is great and would suggest the support team be designated on the home page so we call the right number
Ensure your team can take advantage of the features offered.
James from RichtechNYC
It's a great service with cheap prices.
There's nothing to dislike. Everything is great!
I would recommend choosing this one! It's the best and easiest to use.
Robert from Boy Scouts
Specialty: Software / IT
It's awesome software. They have great customer service.
There's nothing I dislike. Everything is awesome!
Try it and you will like it!
Joseph from Tutor
Service was always prompt and very helpful. Representatives were always ready and willing to help with all problems and kept their patience.
It took a while to get in contact with an actual service representative.
If you work in a service industry, this product is definitely worth your while. It'll save you great time and effort.
Gary from shengli
It's an affordable, reliable product. Setting up the service is good.
Buy the VoIP box; I want to use the current one.
I want to use the VoIP with the obi110 voip box.
Jason from UGA
They are very knowledgeable, and the account setup is super fast.
The VoIP softphone didn't meet all of our needs. We had a very specific set of needs that the VoIP softphone couldn't do. This in no way was a shortcoming from 8x8, though.
Give it a try. The team at 8x8 will be able to help you with a lot of questions you may have with going to a VoIP system. I learned a lot!