Virtual Contact Center by 8x8 Software


 

For small to midsized call centers seeking a comprehensive hosted solution, 8x8 Virtual Contact Center offers an agile contact center system.

In addition to call center functionality, this solution also supports other popular interaction mediums: voicemail, email, web callback, web chat and more, all accessible from an interface that is entirely browser-based.

Its cloud-based architecture can support agents regardless of their location. It also integrates directly with several leading customer relationship management (CRMs) and can be configured to interface with other enterprise applications. 

The universal queue assigns interactions via skill-based routing. This directs customers to agents with the correct skill set, reducing transfers. Call center operations can be monitored in real time, with historical data accessible for metrics analysis.

With IVR, CTI and voice recording and logging, call centers remain on the leading edge of technology necessary to a successful center.

 

Virtual Contact Center by 8x8 - Home
 
  • Virtual Contact Center by 8x8 - Home
    Home
  • Virtual Contact Center by 8x8 - Agent service dashboard
    Agent service dashboard
  • Virtual Contact Center by 8x8 - Queue dashboard
    Queue dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

15 Reviews of Virtual Contact Center by 8x8

 
Software Advice Reviews (10)
More Reviews (21)

Showing 1-10 of 10

from RingLead, Inc.
Specialty: Software / IT

Best By Far!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love that there are so many features. There are all the standard stuff such as Call Waiting, Conference Calling, ect... it also gives you the ability to run detailed reports on all of your reps. Best feature I've seen to date!

Likes Least

Nothing, you guys are doing great! I don't think you need to change a thing. Can't wait to see what you roll out next!

Recommendations

Check out the reporting feature. It really is a game changer. It gives you the ability to keep a very accurate account of all your reps dials and connections as well as the time spent on each call.

 
 

from RingLead
Specialty: Software / IT

Account Executive

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like the fact that it is a very smooth transition when I travel. What I mean is that I am able to use my desk phone, VOIP via the computer and the 8x8 App on my iPhone when I am traveling and have not experienced any issues.

Likes Least

I have to say that overall I am ver impressed with the product. I don't have any real issues with it.

Recommendations

Make sure you take advantage of the google chrome plug-in Click-to-Dial for 8x8 because it will change your life!

 
 

from RingLead
Specialty: Software / IT

8x8 Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The click to dial is cool and convenient. Our BDR's record their calls too and we do training off of that.

Likes Least

Sometimes the voice quality isn't great. The reports we run on number of dials isn't always accurate.

Recommendations

Check out the click to dial and the desktop version. I like how it let's me quickly search all the extensions of my other colleagues

 
 

from Oregon Human Development Organization
Specialty: Non-Profit

Contact Center Review via Non Profits

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It's virtual - so software based and accessible via the web and it's portal.

Likes Least

Support is great and would suggest the support team be designated on the home page so we call the right number

Recommendations

Ensure your team can take advantage of the features offered.

 
 

from RichtechNYC
Specialty: Other

Great service. We love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's a great service with cheap prices.

Likes Least

There's nothing to dislike. Everything is great!

Recommendations

I would recommend choosing this one! It's the best and easiest to use.

 
 

from Techfreaks
Specialty: Software / IT

Great business VoIP software/product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

There are tons of features. We don't have to place customers on hold anymore. The customer service reps are fast and courteous.

Likes Least

At this point, we have had the product up and running for a while without any issues.

Recommendations

Call customer service immediately if you have any problems.

 
 

from Boy Scouts
Specialty: Software / IT

8x8 Inc. VoIp Phone Service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's awesome software. They have great customer service.

Likes Least

There's nothing I dislike. Everything is awesome!

Recommendations

Try it and you will like it!

 
 

from Tutor
Specialty: Education

Good timely service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Service was always prompt and very helpful. Representatives were always ready and willing to help with all problems and kept their patience.

Likes Least

It took a while to get in contact with an actual service representative.

Recommendations

If you work in a service industry, this product is definitely worth your while. It'll save you great time and effort.

 
 

from shengli
Specialty: Construction

Reliable product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's an affordable, reliable product. Setting up the service is good.

Likes Least

Buy the VoIP box; I want to use the current one.

Recommendations

I want to use the VoIP with the obi110 voip box.

 
 

from UGA
Specialty: Other

Knowledgable and Fast Setup

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They are very knowledgeable, and the account setup is super fast.

Likes Least

The VoIP softphone didn't meet all of our needs. We had a very specific set of needs that the VoIP softphone couldn't do. This in no way was a shortcoming from 8x8, though.

Recommendations

Give it a try. The team at 8x8 will be able to help you with a lot of questions you may have with going to a VoIP system. I learned a lot!

 
 
 
Write a Review