Vocalcom is a Web-based contact center software solution. It offers predictive dialing, real-time contextual routing, and creates the opportunity to simultaneously power intuitive customer experiences and improve contact center performance.
Users can easily add agents, customize reports and design IVRs. Voice, email, chat, SMS, Facebook and Twitter — they support them all within a splendid web-based agent console.
With over 3,500 customers in 47 countries, Vocalcom orchestrates more than 10 billion customer interactions every year. Vocalcom simplifies multi-channel customer experience for firms around the world and can enhance sales effectiveness and customer experiences.
This system is priced as a pay-as-you-go model and can be deployed quickly.