VoiceGuide IVR

VoiceGuide IVR by Katalina Technologies offers creation tools for inbound and outbound interactive voice response (IVR). The solution offers on-premise or cloud deployment and an open-source architecture for integration with other communication channels. VoiceGuide IVR has a graphical call flow designer that helps with call management and allows call center executives to make process changes. Other features offered by VoiceGuide IVR include text-to-speech conversion, speech recognition, biometric authentication and multilingual support. The IVR solution works with Avaya, Cisco and many other telephony providers and systems. It timestamps all the selections made during the call in order to help with detailed call analysis. The solution offers a cloud-based dash...