VSLogger Call Recorder is an on-premise call recording solution for small and midsize businesses. It serves call centers, financial institutions, insurance agencies, law practices, government organizations and other industries.
The primary features of VSLogger are call recording, quality control evaluations, reviews, live performance dashboards, and business intelligence. It also offers coaching, screen capture, workflow optimization and reporting capabilities.
VSLogger can be integrated into various phone devices and computers. It supports analog, digital, private branch exchange (PBX) extensions, VoIP and other phone lines. The quality control module of the software allows managers to monitor the performance of and provide relevant training to chat agents. The work status module provides a real-time view of agents’ work and break times to all managers.
VSLogger is available to be purchased as a perpetual license or as a yearly subscription. It provides on-site and phone-based customer support.
Jim from San Diego Superior Court House
Employees number: 1,001-5,000 employees
Less administration, management and more accessibility to access the recordings.
The easy of use, progressively making software improvements, customer and technical support I get from customer service agent in the support group as well as the the online support documents.
More YouTube videos showcasing the product as well as technical videos on how to troubleshoot, upgrade the Adutante software. If there was a video walking a customer through the process on generating the web browser certificate creation is beneficial.
Andy from Screening Reports
While their customer service is used to doing software updates, we decided to do it ourselves. Had a hiccup, and their customer service was more than helpful, friendly and knowledgeable to get the issue fixed. They make sure you're good to go before hanging up. Other companies should learn this is how to treat customers.
Kira from Carolina Wholesale Group
Employees number: 51-200 employees
We utilize the product to listen and record phone conversations on a daily basis. Multiple managers have access and we have had great success monitoring calls for quality.
The most recent interaction with Versadial was for HELP! Recently, we had to have a review on how to setup groups and seating, etc. We had an excellent experience with tech support.
Thank you so much!
Ease of use.
Matt from Fulton County Gov.
Customer service as well as technical support have been prefect on all instances. I have had a great experience every time I have contacted for support where the result have always been a success. It is an important part of customer satisfaction when a call is made to any vendor where the issue have always the technical staff have been able to identify and resolve the issue. Another great point I should point is their follow up. I have also enjoyed their technical expertise, skill and willingness to train you on all features and making sure you are comfortable with their products.
Easy of use and client support
Sandy from Penguin Patch
Working with tech support and development is easy and fast. They are always able to develop to our specific needs! A huge value!
John from BT&P Bonaire
Easy to use, flexible recording software program.
Great technical support.
Ronnie from Troy University
The support team at VersaDial makes the system easy to use, support, and benefits the university. The recording system has been a key component used to improve our efficiency and effectiveness of the user support provided by our team. It has also helped us greatly when a client suggests he was misinformed or not properly advised. An excellent investment.
Sherah from CBHV
My company has been using Versadial for some time now but I am a new user to the system. Their support team is great. They are very thorough and walked me through the training process step by step. My questions are answered in a timely, professional and friendly manner.
Douglas from Guaranty RV
The lastest updates are very user friendly. Customer support is always very helpful. We are very happy we chose Versa dial. I would suggest them to any one for recording services.
Terry from Ochiltree County
This is a good phone recorder system. We use it to record radio and telephone traffic.
We have had some hard drive issues, however, they were addressed and resolved. The quality of the recordings is good.