VSLogger Call Recorder Software


 

VSLogger Call Recorder is an on-premise call recording solution for small and midsize businesses. It serves call centers, financial institutions, insurance agencies, law practices, government organizations and other industries.

The primary features of VSLogger are call recording, quality control evaluations, reviews, live performance dashboards, and business intelligence. It also offers coaching, screen capture, workflow optimization and reporting capabilities.

VSLogger can be integrated into various phone devices and computers. It supports analog, digital, private branch exchange (PBX) extensions, VoIP and other phone lines. The quality control module of the software allows managers to monitor the performance of and provide relevant training to chat agents. The work status module provides a real-time view of agents’ work and break times to all managers.

VSLogger is available to be purchased as a perpetual license or as a yearly subscription. It provides on-site and phone-based customer support.

 

VSLogger Call Recorder - Reports
 
  • VSLogger Call Recorder - Reports
    Reports
  • VSLogger Call Recorder - Desktop assistant
    Desktop assistant
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8

9 Reviews of VSLogger Call Recorder

Showing 1-9 of 9

 

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Andy from Screening Reports

February 2017

February 2017

Great software, excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

While their customer service is used to doing software updates, we decided to do it ourselves. Had a hiccup, and their customer service was more than helpful, friendly and knowledgeable to get the issue fixed. They make sure you're good to go before hanging up. Other companies should learn this is how to treat customers.

Source: Capterra
 

Kira from Carolina Wholesale Group
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Great product! Simple to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We utilize the product to listen and record phone conversations on a daily basis. Multiple managers have access and we have had great success monitoring calls for quality.
The most recent interaction with Versadial was for HELP! Recently, we had to have a review on how to setup groups and seating, etc. We had an excellent experience with tech support.
Thank you so much!

Source: Capterra
 

Matt from Fulton County Gov.

September 2016

September 2016

Prefect Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service as well as technical support have been prefect on all instances. I have had a great experience every time I have contacted for support where the result have always been a success. It is an important part of customer satisfaction when a call is made to any vendor where the issue have always the technical staff have been able to identify and resolve the issue. Another great point I should point is their follow up. I have also enjoyed their technical expertise, skill and willingness to train you on all features and making sure you are comfortable with their products.

Pros

Easy of use and client support

Cons

None

Source: Capterra
 

Sandy from Penguin Patch

June 2016

June 2016

Our go to company

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Working with tech support and development is easy and fast. They are always able to develop to our specific needs! A huge value!

Source: Capterra
 

John from BT&P Bonaire

May 2016

May 2016

Easy to use and great after sales/technical support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use, flexible recording software program.

Great technical support.

Source: Capterra
 

Ronnie from Troy University

May 2016

May 2016

Excellent product.....easy to use....well worth the investment

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The support team at VersaDial makes the system easy to use, support, and benefits the university. The recording system has been a key component used to improve our efficiency and effectiveness of the user support provided by our team. It has also helped us greatly when a client suggests he was misinformed or not properly advised. An excellent investment.

Source: Capterra
 

Sherah from CBHV

May 2015

May 2015

New User Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

My company has been using Versadial for some time now but I am a new user to the system. Their support team is great. They are very thorough and walked me through the training process step by step. My questions are answered in a timely, professional and friendly manner.

Source: Capterra
 

Douglas from Guaranty RV

April 2015

April 2015

Versadial Exsperiance

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The lastest updates are very user friendly. Customer support is always very helpful. We are very happy we chose Versa dial. I would suggest them to any one for recording services.

Source: Capterra
 

Terry from Ochiltree County

March 2015

March 2015

Voice Recorder

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is a good phone recorder system. We use it to record radio and telephone traffic.
We have had some hard drive issues, however, they were addressed and resolved. The quality of the recordings is good.

Source: Capterra