Zipwire delivers cloud call center features in a scalable, user-friendly environment. Its multi-channel inbound and outbound capabilities are a fit for small to enterprise-level organizations, and everything is conveniently stored online so it’s easy to get up and running. Zipwire’s functionality also includes tools to manage sales, marketing, and customer service.
The flexible features available in Zipwire make it a great option for inbound, outbound, and hybrid contact centers that operate across various channels. It utilizes skills-based agent routing to ensure that customers are getting to the right agent with minimal holding. The outbound portion allows users to manage campaigns and create agent workflows to improve overall efficiency and service.
Zipwire goes beyond call center applications. It seamlessly integrates with the CRM system so interactions with customers can be recorded and tracked in real time, no matter which channel they’re using. Reps handling inbound calls benefit from alerts that link to customer information in the CRM. The reporting and analytics package monitors call quality for agents and issue-handling time, offering greater visibility into customer satisfaction. The web + mobile API integrates with mobile apps and websites so customers can initiate voice, text or video chat with contact center agents with a single click.
Because they offer a pay-as-you-go pricing model, Zipwire works well for businesses that handle seasonal bursts in call volume and disaster recovery. They can easily accommodate the needs of a startup or a multi-department organizations with thousands of seats.
emile from blood wizard
Easy to use and affordable; all our employees can easily use it.
There can be some improvements that could be made in future products.
Use the software in several different applications so you know what works best for you.
John from Bluegrass
User-friendly and easy to pick up on if you are not familiar with the application.
Sometimes, the support side is not ideal, but that is rare.
Make sure that you evaluate the software and that the software fits the users.
Deborah from school district #186
Customer service seems excellent and offers a free trial.
I don't have any complaints about the product thus far.
Be sure to take advantage of the trial period to make sure it will work for your business.
Will from Chevron
Very direct and easy. Very customer friendly. Easily manuvered.
Needs to be more adaptable, more variations due an ever changing market.
Compare its abilities to the industry standards and your needs.
Marcia from Roche & Roche
I like the high quality of the product and the continued ease of use.
I have no complaints about this wonderful product and its performance.
Learn the advantages of using this product, and take advantage of all it has to offer.
Cathryn from Roechling
It's easy to learn how to use and it works very quickly.
I don't think there is anything that I least like so far.
Take time to actually learn about and use the app before evaluating it.
STUART from BP
I like the price and professionalism.
It's the least cost effective on large progressive jobs.
It's a slick product. It's very cost effective and saves a lot of time.
Chris from Moore Construction
Ease of use. The support team is great. I call them all the time, and they're always friendly and never annoyed.
The cost over time. It adds up the more you use it.
It seems user-friendly and I've never had any issues with it yet.
Dave from GeoSolarNRG
It's there when I need it. The vendor is responsive and supportive. I like them better than others I've dealt with.
The price is steep for my small business.
Look carefully at the capabilities of the product and vendor support in the context of your business.