Zipwire Software


 

Zipwire delivers cloud call center features in a scalable, user-friendly environment. Its multi-channel inbound and outbound capabilities are a fit for small to enterprise-level organizations, and everything is conveniently stored online so it’s easy to get up and running. Zipwire’s functionality also includes tools to manage sales, marketing, and customer service.

The flexible features available in Zipwire make it a great option for inbound, outbound, and hybrid contact centers that operate across various channels. It utilizes skills-based agent routing to ensure that customers are getting to the right agent with minimal holding. The outbound portion allows users to manage campaigns and create agent workflows to improve overall efficiency and service.

Zipwire goes beyond call center applications. It seamlessly integrates with the CRM system so interactions with customers can be recorded and tracked in real time, no matter which channel they’re using. Reps handling inbound calls benefit from alerts that link to customer information in the CRM. The reporting and analytics package monitors call quality for agents and issue-handling time, offering greater visibility into customer satisfaction. The web + mobile API integrates with mobile apps and websites so customers can initiate voice, text or video chat with contact center agents with a single click.

Because they offer a pay-as-you-go pricing model, Zipwire works well for businesses that handle seasonal bursts in call volume and disaster recovery. They can easily accommodate the needs of a startup or a multi-department organizations with thousands of seats.

 

Zipwire - Agent desktop UI upgrade
 
  • Zipwire - Agent desktop UI upgrade
    Agent desktop UI upgrade
  • Zipwire - Mobile video interactions
    Mobile video interactions
  • Zipwire - Real-time metrics dashboard for agents
    Real-time metrics dashboard for agents
  • Zipwire - Email
    Email
  • Zipwire - Multi-page screen pop
    Multi-page screen pop
  • Zipwire - Screen monitoring and recording
    Screen monitoring and recording
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

19 Reviews of Zipwire

 
Software Advice Reviews (18)
More Reviews (1)

Showing 1-18 of 18

from blood wizard
Specialty: Retail

Zipwire is easy to use, helpful, and saves us time and money

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to use and affordable; all our employees can easily use it.

Likes Least

There can be some improvements that could be made in future products.

Recommendations

Use the software in several different applications so you know what works best for you.

 
 

from blood wizard
Specialty: Retail

Zipwire is easy to use, helpful, and saves us time and money

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Easy to use and affordable; all our employees can easily use it.

Likes Least

There can be some improvements that could be made in future products.

Recommendations

Use the software in several different applications so you know what works best for you.

 
 

from Bluegrass
Specialty: Manufacturing

Zipwire Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

User-friendly and easy to pick up on if you are not familiar with the application.

Likes Least

Sometimes, the support side is not ideal, but that is rare.

Recommendations

Make sure that you evaluate the software and that the software fits the users.

 
 

from Bluegrass
Specialty: Manufacturing

Zipwire Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

User-friendly and easy to pick up on if you are not familiar with the application.

Likes Least

Sometimes, the support side is not ideal, but that is rare.

Recommendations

Make sure that you evaluate the software and that the software fits the users.

 
 

from Chevron
Specialty: Energy

Marking Message

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very direct and easy. Very customer friendly. Easily manuvered.

Likes Least

Needs to be more adaptable, more variations due an ever changing market.

Recommendations

Compare its abilities to the industry standards and your needs.

 
 

from school district #186
Specialty: Education

How would you rate

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Customer service seems excellent and offers a free trial.

Likes Least

I don't have any complaints about the product thus far.

Recommendations

Be sure to take advantage of the trial period to make sure it will work for your business.

 
 

from Chevron
Specialty: Energy

Marking Message

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very direct and easy. Very customer friendly. Easily manuvered.

Likes Least

Needs to be more adaptable, more variations due an ever changing market.

Recommendations

Compare its abilities to the industry standards and your needs.

 
 

from school district #186
Specialty: Education

How would you rate

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Customer service seems excellent and offers a free trial.

Likes Least

I don't have any complaints about the product thus far.

Recommendations

Be sure to take advantage of the trial period to make sure it will work for your business.

 
 

from Roche & Roche
Specialty: Retail

Zipwire Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the high quality of the product and the continued ease of use.

Likes Least

I have no complaints about this wonderful product and its performance.

Recommendations

Learn the advantages of using this product, and take advantage of all it has to offer.

 
 

from Roche & Roche
Specialty: Retail

Zipwire Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the high quality of the product and the continued ease of use.

Likes Least

I have no complaints about this wonderful product and its performance.

Recommendations

Learn the advantages of using this product, and take advantage of all it has to offer.

 
 

from Roechling
Specialty: Manufacturing

Zipwire is a great app that allows me to organize groups of contacts

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's easy to learn how to use and it works very quickly.

Likes Least

I don't think there is anything that I least like so far.

Recommendations

Take time to actually learn about and use the app before evaluating it.

 
 

from Roechling
Specialty: Manufacturing

Zipwire is a great app that allows me to organize groups of contacts

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's easy to learn how to use and it works very quickly.

Likes Least

I don't think there is anything that I least like so far.

Recommendations

Take time to actually learn about and use the app before evaluating it.

 
 

from BP
Specialty: Energy

Complete product that saves time and money

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the price and professionalism.

Likes Least

It's the least cost effective on large progressive jobs.

Recommendations

It's a slick product. It's very cost effective and saves a lot of time.

 
 

from Moore Construction
Specialty: Construction

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of use. The support team is great. I call them all the time, and they're always friendly and never annoyed.

Likes Least

The cost over time. It adds up the more you use it.

Recommendations

It seems user-friendly and I've never had any issues with it yet.

 
 

from GeoSolarNRG
Specialty: Other

Zipwire views

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's there when I need it. The vendor is responsive and supportive. I like them better than others I've dealt with.

Likes Least

The price is steep for my small business.

Recommendations

Look carefully at the capabilities of the product and vendor support in the context of your business.

 
 

from BP
Specialty: Energy

Complete product that saves time and money

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the price and professionalism.

Likes Least

It's the least cost effective on large progressive jobs.

Recommendations

It's a slick product. It's very cost effective and saves a lot of time.

 
 

from Moore Construction
Specialty: Construction

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Ease of use. The support team is great. I call them all the time, and they're always friendly and never annoyed.

Likes Least

The cost over time. It adds up the more you use it.

Recommendations

It seems user-friendly and I've never had any issues with it yet.

 
 

from GeoSolarNRG
Specialty: Other

Zipwire views

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's there when I need it. The vendor is responsive and supportive. I like them better than others I've dealt with.

Likes Least

The price is steep for my small business.

Recommendations

Look carefully at the capabilities of the product and vendor support in the context of your business.

 
 
 
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