Jackrabbit Care
About Jackrabbit Care
Jackrabbit Care Pricing
$69 per month - 1-5 Locations $49 per month - 6-20 Locations Call for pricing - 21+ Locations
Starting price:
$69.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Jackrabbit Care
1 - 5 of 49 Reviews
Roland
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Music School Management Software
We've been using JackRabbit to manage our music school classes and student payments for almost 10 years. It's easy to use, has capabilities to process monthly tuition payments via credit card or bank account. One of the best features is the ability to do online registration. This was a game changer for us and has contributed to more registrations as people can register at any time, for example if they happen to make the decision to enroll in the middle of the night.
CONSI'm not sure what their uptime is, but maybe once or twice a year, there will be a server outage. This can be inconvenient as we use the software to run the entire music school.
Kristeena
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
Great Product
Overall, Jackrabbit Care is excellent and we would highly recommend it!
PROSWe have used this product for many years and love it—specifically the user-friendly dashboard.
CONSWe wish there were reoccurring invoicing and daily reports for children. We have to use three products as a result.
Reason for choosing Jackrabbit Care
We didn't prefer the messaging option on Brightwheel.
Perry
Music, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
I love it!
Most everything I need in one program. We have great support as well.
CONSA little hard to learn and utilize all the features but an amazing system
Reasons for switching to Jackrabbit Care
Needed a more accurate picture of our students and classes
Cheryl
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2020
Unprofessional
Due to another business associate claiming 50% ownership, I sent my LLC, EIN, Operating Agreement, etc. to prove that my name alone was on the business. The business associate in question was the former bookkeeper who mismanaged funds. In an attempt to move forward with my business, my lawyer said that it was not an option to have this person (or her husband's) name associated with Bright Futures at all, since we would soon be bankrupt (in my name). I expressed this to Jack Rabbit and was assured several times that all was in order. However, once this former bookkeeper threatened Jack Rabbit with legal action, my account was closed in the middle of me billing. The bookkeeper and his wife had no legal right to doing this, but were simply being vindictive. Not only did this make my life very difficult, especially given the fact that I had just reopened after Covid, but it made it very difficult for my families who utilized flex spending, child care reimbursement, etc. I was not given any time at all to export information to a new software program. With this being said, the silver lining is that I switched to ProCare and they have been extremely helpful in assisting me with starting over from scratch. Going forward, if my parents require any information in the future (i.e. for tax purposes), I will give them Jack Rabbit's contact information. I believe JR acted blatantly unprofessional.
PROSThe billing component. It assisted me with accuracy and the parents were very satisfied with the process.
CONSNo loyalty/professionalism. All of the companies that I dealt with utilized the legal documents in order to exclude the former bookkeeper from my accounts, except for Jack Rabbit.
Anna
Music, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed March 2024
Amazing Customer Support, but missing important features
Jackrabbitt customer support is absolutely AMAZING! This is the best part of us using their system. Their ability to not only explain but to make videos on the particular issue you need help with is beyond helpful! That is the primary reason we are still with the Jackrabbit.
CONSThe absence of crucial features, which were fervently requested through their own idea portal and garnered widespread support from hundreds of schools and teachers, is deeply concerning. These essential functionalities, including an integrated store, private lesson scheduler, payment options, and other integrations, are pivotal to any school's daily operation do not exist. The "workarounds" do not work. We have to spend $$$ to use other companies to bridge these gaps. It also takes so much more time and effort, where it could easily be done in one platform.
Reason for choosing Jackrabbit Care
CUSTOMER SUPPORT at Jackrabbit is unparallel.
Vendor Response
Hi Anna! Thank you for taking the time to give us a review. We have a robust release roadmap for the year and hope to deliver some of the features you need to do everything from within Jackrabbit Care.
Replied March 2024