Church Community Builder Software


 

Church Community Builder is a cloud-based church management solution designed to help church leadership engage with members of the congregation. The platform helps users create effective, organized systems and processes that can be accessed from anywhere.

Features include check-in, contribution management and online giving, forms, volunteer management, guest follow-up, metrics dashboards, mobile apps and much more. Church Community Builder also provides software implementation coaching to ensure platform success.

Online contribution and payment tools make it simple for members to make pledges, one-time or recurring donations and payments for retreats, concerts and other events. The volunteer management application enables staff to notify volunteers of available positions and send reminders when they’re scheduled to serve.

Church Community Builder also offers unlimited check-in for attendance and child security, as well as an innovative check-out and text paging feature, which notifies guardians when a child has been picked up.

 

Church Community Builder - Dashboard
 
  • Church Community Builder - Dashboard
    Dashboard
  • Church Community Builder - Groups
    Groups
  • Church Community Builder - Multiple devices
    Multiple devices
  • Church Community Builder - Groups iPhone app
    Groups iPhone app
Supported Operating System(s):
Web browser (OS agnostic)

60 Reviews of Church Community Builder

 

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Software Advice Reviews (10)
More Reviews (50)

Showing 1-10 of 10

Dan from elevate community church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Neither transparent nor forthcoming for a company that claims to serve churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The product had much potential to help our church get organized. At first, before we signed up, their customer service was excellent. But after we signed up.

Cons

Their customer support is lacking to nonexistent. They agreed to cancel our subscription but haven't cancelled their automatic payment. When I tried to call to request a refund, they've simply given me the runaround but will not give me a solution. They did not prove themselves to be helpful or trustworthy. I had to call my credit card company to block payment

 
 

Elizabeth from LW
Specialty: Non-Denominational

August 2016

August 2016

Full time Administrative Assistant at large church

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

There is nothing I like about this software except that has a nicer user interface. In simple terms, it's pretty.

Likes Least

Customer Service! When you submit a 'ticket' their usual response is "that's a great question".... really? that is no way answers my question.
Ease of use is terrible. Other than our staff, I would estimate that only 15-20% of our church congregation uses this on their own.
Updates = many many software problems. Every time they do an update to fix issues in the software they add nearly as many glitches back into the system.
Server space & speed is extremely poor. When adding rooms to an event, it takes almost 30 minutes for the servers to respond to your request. In the mean time you can not do anything else in CCB except wait for the spinning wheel of death to go away. This greatly effects the efficiency of our team, but their response was that they have more important things to work, so this fix will not happen for some time.

Recommendations

Look at other software options. Planning center has new stuff out. Maybe in a year.... or two, CCB will finally get their act together and have a product worth paying for.

 
 

Dorothy from Cornerstone Christian Community Church
Specialty: Non-Denominational

August 2016

August 2016

Not ready to be marketed to Canadian churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Brings many components of the church operations together in one place.

Customer support is very responsive and timely.

Likes Least

Cannot accommodate debit payments or set-up automatic bank withdrawals with Canadian banks.

VERY steep learning curve -- many of our "older" church staff have simply given up.

Sending emails to the PARENTS of the children in our program requires learning how to use a "mail merge" instead of just an easy click to select to email the parents. This has caused many of our volunteer teachers and program leaders to just opt out of using CCB and, instead, create their own email lists.

Mastering process queues is particularly difficult.

Recommendations

Beware if you are a Canadian Church -- they aren't quite ready for us yet.

 
 

Christine from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Meets our most common needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

CCB has a variety of uses for our church. It is user-friendly, easy to navigate and comprehensive in terms of what it provides.

Likes Least

Reports can be tricky to navigate and, while CCB allows you to automate many of your common processes so that information is tracked and stored correctly, creating the process queues can be confusion.

Recommendations

Make sure you know what you are getting - there are just a few packages that provide similar services, and each has different quirks and strengths. It is not a one-size fits everybody!

 
 

Chase from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Working with CCB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It integrates and connects all of the information for our church.

Likes Least

It is difficult to manipulate the product to show what I need.

Recommendations

Make it simpler and more efficient in how stored information can be found and utilized.

 
 

Felicia from LifeBridge Church
Specialty: Non-Denominational

July 2016

July 2016

Honestly we are looking into other options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I struggle to answer because there's nothing I like

Likes Least

You don't get an immediate response when sending an email.

Recommendations

Keep searching for easier to use software and customer service hours with a live person

 
 

Jon from Warm Beach Community Church DBA LIFEchurch360
Specialty: Christian, Catholic

March 2015

March 2015

Church leader using the product for 3+ years

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Uptime has been great. Additional functions have been added over the years that are useful to church leaders.

Likes Least

It has a non-responsive design. The product is very difficult to use on a mobile phone.

Recommendations

If your people won't use it, it doesn't really work. In our situation, our leaders love the product, but the average end user has a very hard time using the software.

 
 

Alyssa from UCity Church
Specialty: Non-Denominational

March 2015

March 2015

Overpriced and not user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked that I could organize families contact info and keep track or their family positions.

Likes Least

It was not user-friendly. We tried to get our church integrated into the system, but it was so difficult for people even to figure out how to set up a username and password that we eventually started using it only as an address book. We were hoping to use this in all aspects of our church, including volunteer sign up and children's ministry check-in. However, we were never able to fully use the program because our congregation could not figure it out. Also, the set up was very frustrating, again it's not very user-friendly. We just recently decided not to renew with CCB, even though it is going to be huge job and very time consuming to re-import all of our contacts into a new database.

Recommendations

Make sure that they have a good support team and make sure you understand how much support is offered for what you are paying. If your church cannot easily use the database, then it is not worth your time.

 
 

Andrea from Vanguard Church
Specialty: Christian, Protestant

March 2015

March 2015

Church Community Builder

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Church Community Builder does a great job of reporting data and offers excellent customer service. The software has has much variety and ability to collect and organize data.

Likes Least

The admin privileges can be confusing as to what affects it has in or out of group leadership settings. The software also can be difficult to learn if to those that are not software savvy.

Recommendations

Take some time to learn the complexity of the software and discover all it has to offer. It is great software and also has the best customer service, but can be a little confusing to learn.

 
 

Edward from Captivate Church
Specialty: Christian, Protestant

March 2015

March 2015

Not the Best thing out there

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It does keep track of people and has an easy to use giving portal. I suppose the price point works for what we do with it, but it is not a comprehensive solution.

Likes Least

The interface is not very intuitive and little has changed in the few years I have used it. My main gripe: You can schedule people for a service/task, but you do not have an easy way of giving additional information to only those scheduled (e.g. "don't forget, we have a Baptism, so be prepared after the break"). You have to set up a separate mail message for something like that.

Recommendations

Like most software, they are very good about what it WILL do, but if you do not see something you think it should do, it probably doesn't. Additionally, there is no way to really examine the features of the software without signing up. It's a real hassle if you are trying to evaluate several products.

 
 
 
Showing 1-20 of 50

Spencer from New Community Church
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I feel like the ease of use was the worst part of CCB, paired with slow customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped us get kids checked in and keep track of our teams. It also functioned as our staff calendar that we could follow and run events through.

Pros

That you could use check-in in different forms. The barcode scanner option was very convenient and helpful. Also the functions of forms was helpful.

Cons

It was not very customizable in look or in use (forms, services, teams, etc). Also the format was not attractive - dull, plain, and boxy.

Source: Capterra
 

Paul from Sojourn

June 2017

June 2017

Probably a great ChMS 10 years ago

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

CCB is a beefy, feature-rich software that allows you to do almost everything that you might want to, from an administrative perspective, for your church.

Cons

The main problem with this software is that while many updates are released, it feels like a software that has been piled up for a long time rather than thoughtfully integrated. As a result even the simplest tasks are often convoluted, taking triple the number of mouse clicks than they should.

Just one example: editing profiles is cumbersome, finding information about a person requires multiple clicks through their profile information, and adding people requires a process that is more than simply filling out a simple page (you have to create a person, then find that person again from the list, then click into their profile, click to edit their password, and click "send password reset email" in order for them to receive a welcome email).

Their sales page looks fantastic, and the software at least LOOKS good when you log in, but whenever you try to do something basic, while it's definitely possible, the whole time you're trying to do something you're left thinking "should it be this complicated"?

Probably our biggest disappointment is that congregational engagement, which was a huge sales point, is virtually nonexistent. Because people cannot find other people and communicate easily (because it is cumbersome) with other people, they never log in to use the software. Even our leaders with full permissions would rather copy/paste email addresses into their own email software and communicate via email (or text message) than use this as a communication tool.

Source: Capterra
 

Matt from Vineyard Church
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Good Program for Churches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We get to keep 99% of our information in one central location. It helps us keep track of people and events. We use it constantly, and will be for the foreseeable future.

Pros

There's a lot to do with CCB. Our primary use is for room reservation and volunteer tracking. Reserving rooms and resources is easy, and takes very few steps. It takes a lot to keep track of all the volunteers our church has, and CCB puts them all in one location. We can send out emails to groups, respond to forms instantaneously, and schedule volunteers for duties. Like I said, there is a lot to do on CCB.

Cons

With there being lots to do, there's a lot to learn. Adequate training is difficult to come by in my organization, most of mine has been playing around with CCB to figure things out. At times it can be slow, and we've found that some of our administrators have lost information over time.

Source: Capterra
 

Chris from Wave Church
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great team building tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Definitely makes following up with people much more effective

Pros

It is difficult to find a software that goes beyond just the roster to actually enabling us to Pastor the people on the roster . This software gets the job done for us

Source: Capterra
 

Zoey from Christ's Church of Oronogo

May 2017

May 2017

CCB makes my job much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. My job requires a great amount of organization and tracking of people. I never have any trouble doing what I need to do.

Cons

I sometimes get overwhelmed by the amount that the software can do. I have worked with CCB for one year and still don't know half of the possibilities.

Source: Capterra
 

Brecklyn from Christ's Church of Oronogo

May 2017

May 2017

I have had good experiences with CCB. Information is easily accessible in most cases.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The combination of functions into one software that is user friendly overall. Easy to locate needed information.

Cons

Sometimes registration forms can be a bit tricky to locate and help is needed for individuals who are registering for events.

Source: Capterra
 

Jake from Christ's Church of Oronogo
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Would Recommend to Churches Looking for Engagement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our church has been a user for about 3 years now, and we like this product for the most part. We find that it works well with most of the systems that we had set up long before purchasing, and we would definitely choose CCB again if given the option. I wouldn't recommend this to churches just looking to save contact information, but I would highly recommend it to churches looking to further engage the members of their churches through the various tools that it offers. One nice feature of CCB is all of the preferred partners with whom they work. They allow users to use other programs and tools for the church that integrate with CCB. We have partnered with several of them (like Aware3 and Protectmyministry) in order to increase our administrative efficiency for things like background checks and apps.

Pros

integrations with other online tools, customer service has been extremely helpful, updates seem to address areas of need, number of tools available

Cons

cost is high compared to some offerings, but value is high as well. Oftentimes we have to change our internal systems because of the limitations of the tools available (I would imagine this is common for every system that isn't custom though).

Source: Capterra
 

Heather from Grace Avenue Church
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Excellent database for churches

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We just began using Church Community Builder after moving from another database and we really like the user friendly functions and the ability for the church to have access to change their own profiles. It's been a recent switch but so far we love what we see!

Source: Capterra
 

Andrew from Central Community Church

February 2017

February 2017

Backbone of our Church

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

With today's dynamic congregations it is essential that we have a strong tool to support our ministries. We have now had almost 17,000 people pass through our system. CCB has given us a resource to ensure that we are in constant contact with our church family. It also provides us a fantastic resource for managing givings, volunteers, building use, and staff.

CCB is a key part of our volunteer recruitment and screening process. It is the backbone of our care ministry. And, their support network is amazing! I can always get the help I need to navigate issues.

Source: Capterra
 

Leah from Cedar Hills Community Church
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Continually Improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used CCB for a couple of years now. Some of the basic processes work great - church directory, finding emails and phone numbers and addresses, etc. Also works great for tracking tithing and giving, as well as letting users print their own year-end-giving tax receipts. For us, it put multiple databases all in one place so that all our members user information is always up to date.

The scheduling system is handy. The recent improvements of allowing members to respond to an invitation via text is a huge improvement. Also, the recent relationship with PushPay and eChurch apps is a nice partnering. Now our attendees and give electronically in the services using our church app, and their giving is automatically recording in CCB. This has allowed us to cater to the next gen that doesn't carry cash or checks and still allow them to be able to give.

Compared to worshipplanningcenter.com, there are some features still lacking but they are continually making improvements. The site itself isn't completely mobile-friendly yet (forms being the most frustrating feature), but as a church we are very happy with the system.

Pros

Database
Church directory
Volunteer scheduling

Cons

Mobile-friendliness

Source: Capterra
 

cliff from Turtle Trucking LLC

January 2017

January 2017

seems good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

only been using it a little but overall seems good, you can organize people into groups to do things in a church setting the only real problem is the way the email distribution works is once someone is in the list as far as i know you cant get them out

Source: Capterra
 

Claire from Crossroads Community Church

December 2016

December 2016

A huge help

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

I love that CCB works at different capacities. I've used it on a very general basis (mostly just as a way to tithe) and in a more comprehensive way (to communicate with groups within the church, find volunteers, and create a profile for myself and family). It works great at any level! To be able to do all of that online is such a big deal these days!
Our church has a designated staff person that helps manage CCB and helps others use it - this is great since there are a lot of ways to use CCB that are a little hard to figure out without guidance.

Pros

Easy to connect with church community, tithing online, emailing specific groups, finds volunteers

Cons

Not intuitive

Advice to Others

Learn as much as you can about this software in order to use it to its full capacity

Source: Capterra
 

Sara from New Community Church

December 2016

December 2016

Not the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Church Community Builder (CCB) may be a great church database tool for beginners, but it lacks the functionality and flexibility we wanted for continuing to grow our congregation. It was difficult for volunteers to use, and doesn't have the notes function we wanted to pastor our people. If you're a smaller church looking for a beginner database, this could be an option for you.

Source: Capterra
 

Britnie from Hope City

December 2016

December 2016

Great way to keep everyone connected!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

We use CCB to allow teams to schedule, and stay on communication with one another. Members can also sign up for other teams, and connect with members.

Source: Capterra
 

Ronnie from Lighthouse Christian Center

December 2016

December 2016

All around great tool, for all your church needs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched from another Church Management Software, and our transition was pretty seamless with the help of CCB "Church Community Builder". They make sure that you are happy and have everything that you need to learn how to use everything perfectly. The software is very customizable, with many different options for what you need to accomplish. They have personalized training for you and your teams to make sure everyone is on board with everything that you need.

Source: Capterra
 

Drew from Hulen Street Church - Fort Worth, TX
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great product, terrific platform, but you must fit their system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CCB is a terrific platform with intuitive controls and a wide range of possibilities. With settings and controls on just about everything, you can customize CCB to fit your church's needs. However, the process of getting on board with them is a bit intensive.

Pros

The controls are completely fluid, so you can set up your works flows and reports just like you like them. The platform is beautiful and easily customizable.

Cons

CCB is very selective. They want to partner with churches, but only ones whose vision will fit the kind of ministry they have built CCB to support. They are not snobs by any stretch, but they take a few conversations to make sure you are a fit for each other.

Advice to Others

It's a great investment for any church, but it's intensive. Have the first few conversations to see if the fit is there first, then see if the other details fall into place.

Source: Capterra
 

David from Colossal Fight Company

November 2016

November 2016

Effective, but not particularly intuitive

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

This software was used by my church as a platform to connect the whole group. It was useful as a mass-email or bulletin platform, but came up short in the arena of personal communication. Any time I sent a private message, the only way to track that communication was sending a copy to my personal email address. The lack of message consolidation made tracking down notes or correspondence difficult.

Source: Capterra
 

Cassandra from Infinite Property Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Ok sometimes, but needs work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use this software as a volunteer in church. It's cute, but there are some headaches. It's VERY limited in its ability to generate reports. For example, we have a team of elders who pray over prayer requests and praise reports weekly. My team collects the requests and compiles them in a MS Word document. We would LOVE to be able to add the prayers to each person's record and then run a report for new prayers added that week, but its impossible because you can't run a report with notes in them.

Also, the scheduling of volunteers is a nightmare! It's hard to schedule my team for shifts and I have a small team of only 13 people.

Pros

It is church focused and let's you be able to collate information and put people in process queues for follow up.

Cons

Just overall, this is a pretty basic CRM. As your church grows you may well outgrow this CRM.

Source: Capterra
 

Shawn from NaturalCare Pest Solutions

November 2016

November 2016

Okay for the church world

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CCB is yet another attempt to help churches connect with members. It does require significant training and most members find it difficult to use. It works well for tracking assimilation and giving.

Source: Capterra
 

Cindy from Cherrydale Baptist Church

October 2016

October 2016

CBC loves CCB

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From training, to migration, to installation, to follow-up support we have not been disappointed. They are always open to new fixes we suggest and are constantly improving the program. They understand us.

Source: Capterra
 
 
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