Church Community Builder is a cloud-based church management solution designed to help church leadership engage with members of the congregation. The platform helps users create effective, organized systems and processes that can be accessed from anywhere.
Features include check-in, contribution management and online giving, forms, volunteer management, guest follow-up, metrics dashboards, mobile apps and much more. Church Community Builder also provides software implementation coaching to ensure platform success.
Online contribution and payment tools make it simple for members to make pledges, one-time or recurring donations and payments for retreats, concerts and other events. The volunteer management application enables staff to notify volunteers of available positions and send reminders when they’re scheduled to serve.
Church Community Builder also offers unlimited check-in for attendance and child security, as well as an innovative check-out and text paging feature, which notifies guardians when a child has been picked up.
Elizabeth from LW
There is nothing I like about this software except that has a nicer user interface. In simple terms, it's pretty.
Customer Service! When you submit a 'ticket' their usual response is "that's a great question".... really? that is no way answers my question.
Ease of use is terrible. Other than our staff, I would estimate that only 15-20% of our church congregation uses this on their own.
Updates = many many software problems. Every time they do an update to fix issues in the software they add nearly as many glitches back into the system.
Server space & speed is extremely poor. When adding rooms to an event, it takes almost 30 minutes for the servers to respond to your request. In the mean time you can not do anything else in CCB except wait for the spinning wheel of death to go away. This greatly effects the efficiency of our team, but their response was that they have more important things to work, so this fix will not happen for some time.
Look at other software options. Planning center has new stuff out. Maybe in a year.... or two, CCB will finally get their act together and have a product worth paying for.
Dorothy from Cornerstone Christian Community Church
Brings many components of the church operations together in one place.
Customer support is very responsive and timely.
Cannot accommodate debit payments or set-up automatic bank withdrawals with Canadian banks.
VERY steep learning curve -- many of our "older" church staff have simply given up.
Sending emails to the PARENTS of the children in our program requires learning how to use a "mail merge" instead of just an easy click to select to email the parents. This has caused many of our volunteer teachers and program leaders to just opt out of using CCB and, instead, create their own email lists.
Mastering process queues is particularly difficult.
Beware if you are a Canadian Church -- they aren't quite ready for us yet.
Christine from LifeBridge Church
CCB has a variety of uses for our church. It is user-friendly, easy to navigate and comprehensive in terms of what it provides.
Reports can be tricky to navigate and, while CCB allows you to automate many of your common processes so that information is tracked and stored correctly, creating the process queues can be confusion.
Make sure you know what you are getting - there are just a few packages that provide similar services, and each has different quirks and strengths. It is not a one-size fits everybody!
Chase from LifeBridge Church
It integrates and connects all of the information for our church.
It is difficult to manipulate the product to show what I need.
Make it simpler and more efficient in how stored information can be found and utilized.
Felicia from LifeBridge Church
I struggle to answer because there's nothing I like
You don't get an immediate response when sending an email.
Keep searching for easier to use software and customer service hours with a live person
Jon from Warm Beach Community Church DBA LIFEchurch360
Specialty: Christian, Catholic
Uptime has been great. Additional functions have been added over the years that are useful to church leaders.
It has a non-responsive design. The product is very difficult to use on a mobile phone.
If your people won't use it, it doesn't really work. In our situation, our leaders love the product, but the average end user has a very hard time using the software.
Alyssa from UCity Church
I liked that I could organize families contact info and keep track or their family positions.
It was not user-friendly. We tried to get our church integrated into the system, but it was so difficult for people even to figure out how to set up a username and password that we eventually started using it only as an address book. We were hoping to use this in all aspects of our church, including volunteer sign up and children's ministry check-in. However, we were never able to fully use the program because our congregation could not figure it out. Also, the set up was very frustrating, again it's not very user-friendly. We just recently decided not to renew with CCB, even though it is going to be huge job and very time consuming to re-import all of our contacts into a new database.
Make sure that they have a good support team and make sure you understand how much support is offered for what you are paying. If your church cannot easily use the database, then it is not worth your time.
Andrea from Vanguard Church
Specialty: Christian, Protestant
Church Community Builder does a great job of reporting data and offers excellent customer service. The software has has much variety and ability to collect and organize data.
The admin privileges can be confusing as to what affects it has in or out of group leadership settings. The software also can be difficult to learn if to those that are not software savvy.
Take some time to learn the complexity of the software and discover all it has to offer. It is great software and also has the best customer service, but can be a little confusing to learn.
Edward from Captivate Church
Specialty: Christian, Protestant
It does keep track of people and has an easy to use giving portal. I suppose the price point works for what we do with it, but it is not a comprehensive solution.
The interface is not very intuitive and little has changed in the few years I have used it. My main gripe: You can schedule people for a service/task, but you do not have an easy way of giving additional information to only those scheduled (e.g. "don't forget, we have a Baptism, so be prepared after the break"). You have to set up a separate mail message for something like that.
Like most software, they are very good about what it WILL do, but if you do not see something you think it should do, it probably doesn't. Additionally, there is no way to really examine the features of the software without signing up. It's a real hassle if you are trying to evaluate several products.