eTapestry Software


 

eTapestry from Blackbaud is an online fundraising and donation management solution designed especially for small and midsized nonprofit organizations. The web-based solution helps organizations to streamline their fundraising activities starting with reaching potential donors to scheduling and organizing fundraising events.

eTapestry is a web-based solution that can be accessed from any internet enabled device and smartphone from anywhere. The solution offers robust membership management tools to run membership programs, track members contributions and manage members contact details. The solution provides comprehensive event management functionality to create event schedules, plan activities, send e-invites and sell event tickets and merchandises online. With built-in social sharing tools, event organizers can share event posts and updates with their online community or invite participation from a larger audience.

eTapestry is available at a monthly subscription with zero upfront costs and 30 days free trial period for product evaluation. Nonprofit organizations looking for an online tool to raise funds without getting into the complexity of an on-premise software installation can go for eTapestry.

 

eTapestry - Data health scorecard ensures data quality
 
  • eTapestry - Data health scorecard ensures data quality
    Data health scorecard ensures data quality
  • eTapestry - Easy DIY online donation forms
    Easy DIY online donation forms
  • eTapestry - Save time with dashboard reporting
    Save time with dashboard reporting
  • eTapestry - Try eTapestry free for 30 days
    Try eTapestry free for 30 days
  • eTapestry - Integrated email marketing tools
    Integrated email marketing tools
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

120 Reviews of eTapestry

 

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Software Advice Reviews (94)
More Reviews (26)

Showing 1-20 of 94

Emily from Paso Robles Youth Arts Foundation
Specialty: Arts & Cultural
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

ETapestry Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

E Tapestry is a great all around donor database although it has some service downfalls.

Pros

I really like the dashboard. It makes it easy to find what you're looking for and see a recent history of actions.

Cons

Reports are a bit tricky. There are many ways to run reports and at times the simplest report takes way too long to extract.

 
 

McKenzie from Jim Moran School of Entrepreneurship
Specialty: Higher Education
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

eTapestry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Pros

I really enjoy the feature of it emailing me when someone fills out a form because that has never been offered to me before. I also like the ease of use and the forms.

Cons

I wish there was an upload attachment option for DIY forms. It's been hard to find a way around this, but again customer service is worth it over not having this.

 
 

Monica from Lupus Research Alliance
Specialty: Healthcare & Hospitals
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Before and after Blackbaud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

eTapestry has become a tool that can rival any of the more expensive CRMs in the market. The only big step back is that it now belongs to Blackbaud, which has decreased the quality of its customer service.

Pros

It is user friendly for the nontechnical staff when looking for and updating information.

Cons

Not that friendly for extracting information (querying and reporting features). And since Blackbaud bought it, its customer service has become bad and unreliable.

Advice to Others

It is still a great tool for small to medium organizations. For larger organizations it may become too slow.

 
 

Amber from Neighborhood Healthcare
Specialty: Healthcare & Hospitals
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

eTapestry- Allows for Customization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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I have used eTapestry for almost 4 years at a non-profit for donation and donor management. eTapestry has several different price points, based on which modules of the software you want to implement for your organization. eTapestry offers live webinars that provide specific training; interaction with the moderator is quick and easy and all of the moderators have been extremely knowledgeable. It is also helpful to do a live webinar because the input from other attendees is real-time and in-depth.

Pros

The amount of options, training, and customization are extremely efficient.

Cons

It does take time invested in learning if you want to utilize the software to its fullest capabilities.

Advice to Others

If you purchase the software, also purchase the training package for unlimited trainings. You won't regret it.

 
 

Debbie from Heritage Hill Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Etapestry Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have just started using eTapestry. So far I have been able to navigate through my simple queries and reports.

Pros

Great way to store a lot of information about donors in one place.

Cons

Too new.

Advice to Others

Too new.

 
 

Molly from Heritage Hill Foundation
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

eTapestry needs a programming brain!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I've worked in eTapestry for a couple of years now. Standard reports are nice. Anything you have to create by making queries on top of queries is difficult.

Pros

Support Chat.

Cons

Hard to understand - needs to be easier.

Advice to Others

Be patient with yourself, and use the Chat as much as you need.

 
 

Deborrah from Chesapeake Humane Society
Specialty: Animal Welfare
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Over-complex and user unfriendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

As a 10+ year Raiser's Edge user, I wasn't too worried about using eTapestry as part of my new job. Boy, was I wrong.
I inherited the system and was unpleasantly surprised to find that this Blackbaud product so user unfriendly.
Even the most basic functions are not intuitive. It take more steps than are necessary to extract the information you need which means it's time consuming and therefore hampers productivity.

For example, running a query shouldn't frustrate the user to the point that they have to resort to letting Blackbaud support login to the system and run it!
Additionally, this platform doesn't have a mechanism to capture detailed notes about donors - something that is critical in fundraising!
If I were using Raiser's, I would be able to go into a donor record, open the notes field and record the gist of a conversation, meeting, etc. as well as set follow ups. In eTapestry, you're limited to a sticky note which isn't exactly the same thing -- in fact, it's nothing like it.

If you just want to keep simple data -- basically a place to record gifts, then this *might* work for you. However, you need to understand that this isn't an easy interface; most functions take multiple (and I mean double-digit multiple) steps to complete.

There are other donor management programs out there that offer much more in a easier to use format ... typically for the same price.








Pros

I cannot think of a single thing.

Cons

Everything.

Advice to Others

Know what you want out of your software ahead of time. As I said earlier, I inherited this program, so I didn't know much about it other than it was a Blackbaud product. Since I had many years of experience with another BB program, I presumed it would be comparable. If I were to start from scratch, I would be looking for a program that offered more than just a repository of names and donations. I would be on the hunt for one that could help the organization to grow the mission, cultivate relationships and offer a variety of tools to get the job done and most importantly, in a user-friendly format. Unlike unicorns, these programs really do exist!

 
 

Julia from The Hope Project
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

eTapestry helpful for start-up nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We went from having info in file folders. eTapestry is easy to use, and its customer service people are wonderful.

Pros

Its immediate ease of use for the basic things--and the customer service people!

Cons

I don't have enough time to learn how to do all the things it has the capacity for.

Advice to Others

Schedule training time for 30 to 60 minutes a week until you've familiarized yourself with all the bells and whistles--particularly doing queries and reports.

 
 

Julie from Heritage Hill Foundation
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

eTapestry not for babies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

eTapestry is full of wonderful features that make life easier for tracking donors.

Pros

Great customer support/chat/email.

Cons

I often feel I need to be a programmer to understand the queries and reports. This is my 4th year using it, and it still is confusing. I use chat very frequently. If that wasn't included, I would not use this program.

 
 

Ashley from Ishan Gala Foundation
Specialty: Healthcare & Hospitals
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

E-tapestry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This software is better meant for larger organizations. It seems to have a lot of bells whistles that are not particularly useful to my organization at it's current stage. It also took a significant amount of time to truly learn and apply the tools. The chat customer service is very convenient and always helpful. They can offer tailored advice for exactly what you want.

 
 

Meredith from CSM
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

eTapestry Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using eTapestry for a little over 3 years. I manage all of the donations that my non-profit receives and use eTapestry to assist in that process. It was a little difficult to navigate at first. I took over my position with little training on eTapestry, so I had to figure a lot of it out as I was using it. Once I got the hang of how queries and reports communicate with each other, it made everything a lot easier! The support team with eTapestry has been great in helping me learn all of the functions the site has to offer. They were able to answer all of my questions and make me feel comfortable using the site. We also utilize the personal fundraising pages as well. These have been fair easy to maintain. eTapestry is not the most user friendly for people who do not have a lot of computer/internet skills. I was able to navigate most of it, but had to reach out to support many times.

Pros

Easy way to track contact information for donors, Endless reports that can be created in relation to donations, Great customer service

Cons

Not the most user friendly to someone who isn't great with technology, Some functions within tracking donor's and their donations are complicated, Limited personal fundraising options

Advice to Others

Contact eTapestry support with any questions you have! They will email you a copy of your transcript and send over detailed instructions if needed. They always helped me out and never made me feel silly for asked so many questions!

 
 

Jessica from National Children's Oral Health Foundation
Specialty: National Organizations
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

E-Tapestry Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am the office manager and I utilize E-Tapestry probably the most in our organization. I use it to manage our donor base, enter gifts, and create queries.

Pros

I do like the amount of information you can store on each individual account record. The search bar makes it easy to find an account if you do not know all of the information and just some of the information. Entering gifts and labeling them appropriately is very easy.

Cons

I would say there is not a lot of educational tutorials on how to performs a certain task. If there are videos to learn certain things they are not easily found. The only reason I know how to use this program is because of a co-worker who had been working on it longer and also using trial and error. It is not easy to delete multiple records. Merging accounts often causes you to lose information. The steps to get a task done are not very well communicated.

Advice to Others

I would suggest looking elsewhere for a donor based software. This one is very hard to learn and use, and with little tutorials is makes working with this program a bit tasking. A software like this should make my work life more efficient and there are times when e-Tapestry does the total opposite of that.

 
 

Jennifer from The Children's Park of Tyler
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Very pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We are a small non profit, been in existence for 15 years, and we're in need of consolidating all of our donor information into one place. We chose etapestry and have been extremely pleased with the process of moving our information and then having everything at our fingertips. Their customer service and online help has been great!

 
 

Kelly from Alabama Rivers Alliance
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

eTapesty

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

My organization needed a better and more intuitive way to track our donors, increase our membership, provide engaging reports for our Board and integrate our website in our fundraising efforts. After MUCH research, we made the switch to eTapestry and have never been happier. The product itself is very easy to navigate for all users of various levels of experience. The reporting functions are exactly what we were needing and our Board feels more involved and up to date in all of our fundraising efforts. the ability to integrate into our current website is also a relief as we have seen an increase in online donations because of the ease of use and promotion. After struggling with several different databases, we are so glad to have finally found a perfect fit and "new member" of the team! The support staff is always VERY knowledgeable and eager to help, too!

Pros

reporting, ease of use, integration with our website, goal reminders, etc.

Cons

nothing at all! : )

Advice to Others

Be sure to go through as many of the trainings as you can. Their training programs are tremendously helpful when setting up your new database!

 
 

Amber from National Children's Oral Health Foundation
Specialty: Healthcare & Hospitals
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Good for Database Management, Poor Communications Tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been working in communications and development for non-profit organizations for more than 15 years. I have been using eTapestry for 2 years. I have experience with a variety of other donor management tools including Blackbaud's The Raiser's Edge. eTapestry is strong in regard to contact management, processing online gifts, and the reporting/query tools. The expense as well as the email communications and analytics are where it falls short.

Pros

Entire system is very easy to learn no matter the experience level
Managing donor records and online gifts is very easy
Reporting and query tools are easy to use even for those without a lot of experience building queries
clean, user-friendly interface
excellent customer support
simple data entry & gift processing
online giving pages import gifts directly to database, helping teams avoid manual entry & the pages can be reskinned to match your website design
easy to mass import records

Cons

expensive, especially having to pay for Advanced emails & paying an hourly fee for minor changes
eTapestry support must be requested for an array of minor tweaks to giving pages for example and it usually takes several days to up to 2 weeks to get changes finished
communications templates are inflexible and look extremely dated, often the preview of a communication you see on your screen is not how it looks at delivery, very limited analytics tools and delivery/testing options
as far as I know there is no ability to export from eTapestry to QuickBooks which means gift processing team must reenter gifts manually into QuickBooks
while it has the ability to provide personal fundraising pages, they are highly inflexible and the layouts look so dated they are almost not worth using

Advice to Others

My advice is to really think about what you want to use eTapestry for before purchasing. If you are using it for contact and donor management and online gift processing, I would consider it, as it is extremely easy to learn and use. If you want the tool to also be your email marketing tool, I would suggest requesting a detailed demo on the communication tool and analytics and ask a lot of questions regarding what you need it to do. To me, it seems eTapestry has not invested much in this area, as I have not noticed any new templates or feature improvements since I began using it two years ago. Be very thorough when asking about ongoing maintenance costs and think carefully through how often you will need changes to giving pages, how many records you plan to have, etc as these all impact the total cost.

 
 

Chelsey from Junior League of Durham and Orange Counties
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Perfect for a smaller non-profit organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

While my organization is still in the implementation process, eTapestry has proven to be very easily navigated and learned. It's served my smaller organization very well and has so far met all of our needs. I'm very much looking forward to our future working with this product.

 
 

Marjorie from MindsEye
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

A really solid CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

eTapestry is a really great product. We love how easy it is to use and manipulate. While it takes some thinking to get it set up just so, it's amazingly flexible!

Pros

Ease of use, ability to use for multiple types of constituents

Cons

Queries and reports can be difficult to set up properly.

 
 

Amelia from MindsEye
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

eTapestry Helps Your Nonprofit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have used eTapestry for almost a year in my nonprofit communications & support position. I use it daily for different functions: managing and tracking donors and volunteers, e-communications, and mailings. It is easy to use and has saved us an immense amount of time since we switched from our older database. I would recommend it to anyone looking to make your time in a busy field make the most impact.

Pros

It organizes all our information together rather than having bits and pieces in different places.

Cons

The e-communications functions could be improved to be more user friendly and visually appealing.

 
 

Ruth from Caring for Miami
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

The best CRM around for small to medium orgs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This product is superb. I have worked with several different Donor management products and it by far exceeds the capabilities and features others offer. Costs are the lowest and provides the most well rounded and customizable options.

Advice to Others

I checked out six other CRMs before choosing eTap. Save yourself the leg work and trust that blackbaud's eTap CRM is the best option.

 
 

Lisa from self employed
Specialty: Human Services
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Customer Support Is The Bomb

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

eTapestry takes a little getting used to especially if you are accustomed to the more robust Raiser's Edge. However for a small non-profit the pricing and the excellent customer support get you to where you need to be.

Pros

Ease of use. Availability of knowledge base. Also many consultants publish free manuals for creating end of year and monthly reports. Cost effective. Web based.

Cons

Lacks a robust query tool.

Advice to Others

While it was even better when there was a free version available eTapestry is worth considering for a small non-profit.