Servant Keeper Software


 

Servant Keeper by Servant PC Resources is a member and volunteer management solution suitable for midsize to enterprise-level churches and faith-based organizations. The solution enables churches to search through their congregation to pinpoint specific skills among their members, as well as track attendance, or communicate via email with their constituents.

When entering a new member or family into the system, common information - last name, address, and phone number - are all copied over automatically. The data can be edited to account for differences in family information, when applicable. Customizable data fields provide an additional way for churches to tailor Servant Keeper to meet their unique needs and specifications.

If an attendee is just a visitor, they can be automatically excluded from member-only marketing collateral, such as emails and mailings. However, if at a later date church management team decides to include them within these lists, they can switch from visitor to membership status.

 

Servant Keeper - Main list
 
  • Servant Keeper - Main list
    Main list
  • Servant Keeper - Contribution entry screen
    Contribution entry screen
  • Servant Keeper - Picture report manager
    Picture report manager
  • Servant Keeper - Individual profile
    Individual profile
  • Servant Keeper - Email merge
    Email merge
  • Servant Keeper - Attendance tracking
    Attendance tracking
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

356 Reviews of Servant Keeper

 

Start your review of Servant Keeper

Click to start
http://www.softwareadvice.com/church/servant-keeper-review/
Software Advice Reviews (10)
More Reviews (346)

Showing 1-10 of 10

Ruby from Keller Springs Baptist Church
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Decent product but functionality is limited

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Cost effective effective, easy to use, great interface, great training material, excellent support team

Cons

Not flexible enough, group management and reporting very limited , no custom reporting separate contribution and membership modules

 
 

Nathan from Cornerstone
Specialty: Christian, Protestant
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Fully Functional Contribution Manager

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Helps us keep compliant contribution records. Multiple tracking categories aid in departmental record keeping. Ability to print detailed reports

Cons

some of the user interface is a little clunky. we used at accountants recommendation with no real complaints

 
 

George from University of Nebraska at Omaha
Specialty: Christian, Protestant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Church giving record keeping

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I would recommend this product for church giving accounting.

Pros

How easy it is to enter our weekly giving and keeping track for weekly/year end reports along with individual statements.

Cons

A little tricky running the report as its not completely intuitive, but once you do it a couple of times it becomes easier.

 
 

Amanda from Grove City Vineyard
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Lots of features and convenience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like all the options that are available in Servant Keeper. Groups Keeper is vital for our ministry and allows us to keep track of and maintain many different groups and categories. I was mostly self taught on the software and found it fairly easy to navigate having no prior training. I have since taken a proper training class and am excited to utilize all the other features it has.

Cons

With the recent upgrade we did to SK 8, I have had some glitches but I expect those to be found and worked out in due time.

 
 

Faith from Pine Ridge Bible Church
Specialty: Non-Denominational
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Best Church Software for the price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a small church (about 100 attendees) and recently purchased ServantKeeper as our first church management software. I'm pretty confident that this will also be our LAST church software because we bought the lifetime license and we love the program!
I (the church secretary) have used several different database management systems in past jobs, so I knew I wanted church software with a detailed database, member groups, family connections, and ease of updating/sorting. ServantKeeper is all of those!

Pros

When I add new people to the database, it automatically forms a family unit (with that person as the head), and it is so easy to add spouse/children directly from that family--which means I don't have to type the address/phone/anniversary/membership status multiple times. This is NOT the case with most other software I tested.
Every person can be added to groups or Sunday School classes, have attendance and contributions tracked, and can even have skills or volunteer areas added to their profile. It's very customizable, so this should be helpful for any organization.

Cons

The only downside for us is the formatting of the reports. There are a lot of reports available (i.e. family profile, directory pages, attendance) and they are customizable, but you can't change the formatting (font size, layout, etc.). Obviously, this isn't a huge deal, because the reports are still helpful--that's just the one thing I would change.

Advice to Others

If you want one database for the life of your church, this is the one! A little more money up-front, but worth it! This product is customizable, easy to use (especially if you are already familiar with database systems), and can easily grow with your church.

 
 

Dawn from Bethel Church
Specialty: Christian, Protestant

September 2016

September 2016

I love Servant Keeper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use, and great customer service. Reports of all kinds are quick and simple to create. It's impossible to choose a favorite feature. Publishing member directories is easy-peasy. Annual contribution statements -- which used to be a labor intensive nightmare -- is mostly just a matter of a few clicks now. SK emails the contribution statements, eliminating a lot of time, drudgery, and postage costs. There are some sophisticated options that are very simple to use, such as mail merge. The contribution keeper is straightforward, very clean and simple, minimal clicks make quick work of entering contributions.

Likes Least

I don't care for the music they play on hold when I call the Help Desk. That's really the worst thing I can think of.

Recommendations

Go to live demonstrations of different programs if they are available in your area. It's hard to evaluate a program without seeing how it functions.

 
 

Carol from Unity of Mesa
Specialty: Non-Denominational

April 2016

April 2016

Versatile, intuitive and comprehensive program!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Our previous system was cumbersome, so converting to SK7 has been wonderful. The system is easy to navigate and it has a lot of flexibility with customized fields that allow us to adapt it to our needs. There's a solid selection of standard reports for basic reporting, and the ability to create your own reports with relative ease. We just started using the youth ministry features and staff are really appreciating its capability. We use QuickBooks for our accounting software and SK7 integrates nicely for our purposes for tracking revenue.

Likes Least

As I have expressed to the company, I am disappointed that support after the first year is based on the number of licenses you have, and as such, is very expensive for us. As a result, unless there's something drastic, we don't call. As the system administrator, I would be the only one calling for support, and I have recommended that they structure a tiered fee based on actual use. I know we'd get more out of the system if we could ask questions as they occur.

Recommendations

This is a user-friendly software program, but like any database, it's only as good as the data that is entered! Keep things as simple as possible if you have multiple users so your data is consistent.

I like that it integrates with QuickBooks, and that was one of the main reasons for purchasing it (along with ease of use).

 
 

Tanya from Gordon Memorial UMC
Specialty: Christian, Protestant

April 2016

April 2016

Servant Keeper ROCKS!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use & excellent customer service/communication. I truly believe that SK understands that most churches are in a financial strain, so they keep their prices within reason...which makes perfect sense, as I'm sure they'll get more sales than other church software companies based on customer referrals.

Likes Least

Many of the tools are not YET (I'm claiming it to come soon :) available for Mac.

Recommendations

While the product/demo itself is very impressive with price to match, ALWAYS ALWAYS ALWAYS take customer service into consideration. When we were comparing 2 software systems (SK won overall hands down) the customer service of the other sucked big time. Although SK had the better price, had they been more expensive I would've still selected SK based on the product & customer service alone.

 
 

Janice from Christ Our King Church
Specialty: Non-Denominational

April 2016

April 2016

Servant Keeper is Wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Extremely easy software to use. Easy to navigate around the modules. We purchased the Administrative/Membership/Contributions module. Love the Contribution reports! The Help Desk personnel is easy to deal with, although I only had to call them once. We are in the process of purchasing the Child Check-In module and are expecting it to be just as excellent.

Likes Least

Cannot think of anything I do not like. I had only one issue and the Help Desk sent me a file to download, which solved my problem.

Recommendations

If you have never worked with a church management or contributions software before, I would recommend Servant Keeper for its ease of use and simplicity. It works well with QuickBooks.

 
 

Bryon from Charlton Chapel Lighthouse Ministry
Specialty: Non-Denominational

April 2016

April 2016

Easy and Trustworthy Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Servant Keeper software is exceptionally user friendly. Servant Keeper helps me to get what I need done and be able to extract info quickly with no stress. Statements of contributions are easily generated with a custom note. Confidential counseling notes are safely kept due to the great security for each user. Important areas in congregants lives never slip by ( birthdays, anniversaries, even anniversary of the date of a death of a loved one) since SK makes the process so easy. This frees me up to do other areas of ministry without headaches of admin that I have experienced in the past with other programs prior to using SK.

Likes Least

I have no complaints. At first I hoped they would have bill paying built in but now I find it makes more sense to link with the system of my choice.

Recommendations

Do the 30 day demo they offer, call the sales people. They listen and will help you determine the best choice for you.

 
 
 
Showing 1-20 of 346

Carolyn from Ashland City United Methodist Church

August 2017

August 2017

Very Good and Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to work with and understand! I have used other software products and this is much easier. I like the group keepers section.

Cons

Waiting for the Help Desk!

Source: Capterra
 

Nancy from NorthLake Church
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

All of the Help Desk Staff are excellent, very personable and do not make your feel rushed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

time saving, accuracy and assistance.

Pros

Ease of use and ability to move around into different apps. The staff have all been a lot of help on the phone and online.

Cons

There isn't anything that I don't like. I really appreciate the staff, the time spent when needed and the ability to make sense of how it all works.

Source: Capterra
 

Sue from Southwood Memorial Christian Church
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Dave at Help Desk was cordinal, proffessional and solved my issue within a few minutes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything organized.

Pros

Easy to use - I have recommended to other churches. Requires little maintenance, always dependable and makes the tracking of congregation easy.

Source: Capterra
 

Robby from The Gathering at Scott Memorial UMC

August 2017

August 2017

Very customizable! Flexible enough to meet needs of churches large and small

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super ability to organize.

Pros

user-defined fields, integration with other software like QB and payment systems like Vanco. Also like the increasing "ecosystem" like secure child check-in and cloud-based data

Cons

No app! I would love a directory app for phones (ie: Instant Church directory) Also, I would love to be able to export the notes fields in to a csv file like the older versions of SK

Source: Capterra
 

Jane from C&MA Church of Stroudsburg, PA
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very helpful to have so many pre-programmed scenarios when making lists for our church. This product comes with very patient tech support if there is a difficulty, which is rare.

Cons

Not sure that I can come up with any at the moment so at this time. I will say none. I have found it to make my work a lot easier.

Source: Capterra
 

Joanne from First Presbyterian Church of Tuckerton
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

WONDERFUL!!! Learned alot with the help of the staff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

One I became familiar with it, the ease of entering data, doing reports was very easy! The workshop really helped in terms of training.

Cons

Nothing really. I don't know what more I can say. I had issues when I first worked on this but now that I know what I am doing everything is fine.

Source: Capterra
 

Don from Riverside United Methodist Church

July 2017

July 2017

Great product, great service. support. Customer Service employees go overboard to help you.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use and reports are very beneficial. The total number of members involved in each report is very nice to have.

Cons

The different parts of the software needs to be updated separtly (membership, finance). This is a pain for each update.

Source: Capterra
 

Julie from Zion Baptist Church

July 2017

July 2017

Customer service today with Stacy was exceptional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I appreciate the fact that they finally coordinated check in with servant keeper eight. Servant keeper provides us with a tremendous amount of information we use to serve our membership better.

Cons

It can be a little complicated in certain areas, but the frustration is minimal compared to how great the product is.

Source: Capterra
 

Charlotte from Clayton Valley Church
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We had great customer service from Joe. Made upgrading easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps me keep track of giving at year end.

Pros

I find it easy to run reports at month end and year end. Also, it's easy to correct if I found I made an error.

Cons

I would like it if it ran a report that didn't include non tax exempt items on statements ( like payments for VBS/retreats, etc.

Source: Capterra
 

Allan from Episcopal Church of the Epiphany, Flagstaff
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

All I am in for is the upgrade from V6 to V8. It was seemless and the upgrade seems flawless.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Up to date knowledge of our congregation. Timely communication and feedback. This is only the start from experience from version 6.

Pros

Pictures in directory, more sort fields, automatic responses to members, ... We will see when the rubber hits the road. Modern schemes for communication and and tracking.

Cons

Do not know yet. Looks great on paper. We need to get hands on experience to give a fair evaluation. We are engaged in the experience acquisition of said knowledge

Source: Capterra
 

Linda from St. Thomas Aquinas Catholic Church
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are needing to update our data base for new directories for the church and this was awesome, because the whole parish could help by updating their information and I didn't have to do it all.

Pros

Ease to use the different features. Can't wait to see what all it can do. Would like all my programs to be this easy even though I have had to call the help desk a lot, but everyone has been so helpful through this whole process.

Cons

I don't know how to use all the features yet. Can't wait to see what all it can do. Would like all my programs to be this easy even though I have had to call the help desk a lot, but everyone has been so helpful through this whole process.

Source: Capterra
 

Angel from Calvary Baptist Church

July 2017

July 2017

Great customer service experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The great assistance of being able to complete our tasks at hand in a timely effective manner.

Pros

Its very useful for mistakes that may take place right away. I love how its easy to maneuver around the software.

Cons

I think the service is really good to have. I don't see anything being wrong. Very supportive to the tasks that have to be completed.

Source: Capterra
 

Kelly from Christ Tabernacle Church

July 2017

July 2017

Servant Keeper has been tremendously helpful for our church.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Contribution/financial
SK notify
Child Check-In

Pros

We've used Servant Keeper for many years now mostly for finances. However, it has been a huge success in sending urgent messages to our congregation.

Cons

Haven't found much I don't like about Servant Keeper. I do wish they offered more training to our local area. Most trainings are done an hour or so away from us, but understandably so since we live in a small community.

Source: Capterra
 

Debra from Central United Methodist Church

July 2017

July 2017

VERY HAPPY WITH THE SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

USER-FRIENDLY, love being able to get necessary reports for certain times of the year for example Statistics and Annual Conference.

Cons

I don't have any dislikes regarding this software. I don't like having a list of the error messages so I can just look them up and know what to do.

Source: Capterra
 

John from Coloial Baptist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

allow access from anywhere

Pros

The man options that allow pastors, staff to access parts of the data base. It also allows members to view online directory and keep their profile updated.

Source: Capterra
 

Lisa from St. John's Episcopal Church
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Even

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping up with the contribution on a daily basis.

Pros

Contributions reports are easy to use. Software Servant Keeper eight is better than seven. This software is not easy to use.

Cons

Servant Keeper is not a user friendly computer software. The instruction manual is not quite the book I would send out. It needs to be more directional on the different screens to use.

Source: Capterra
 

miriam from Iglesia Crisitiana Encuentro Con Dios
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great and very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits is that I can now use the Cloud from Home and also at church. I have freedom to work anyplace I choose. There is an option to use my android but have not yet tried it. But I will.

Pros

I love everything about SKPR. It's that easies system I have ever used. I don't have to keep paper trail. All though some things I do just because I like to. I love it and learning it on a daily basis.

Source: Capterra
 

Yonas from Ethiopian Evangelical Churchn

July 2017

July 2017

I use it weekly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can add many information about members. For administration, members and contributions. It gives good report on contributions.

Cons

Very difficult to correct mistakes. It does not include church financial transactions. So you have to look for another software to handle financial business. You can't easily merge duplicate members names like you do it in QuickBooks.

Source: Capterra
 

Nia from Midwestern District Council
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Excellent Software - I Love the database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

track organization records

Pros

Everything is in one place. I love that the software is cloud based. I love the customer support too.

Cons

Need a mobile app to register people; need a mobile app for SK Giving, and need skgiving information to import all information to the database not just the money.

Source: Capterra
 

Lin from Unity of Venice
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It is a rather limited database in the way you can filter info for reports or directory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to combine membership and contribution into one database...will find out at the end of the year if it really helps with end of year tax letters...

Pros

It is simple...and affordable.

Cons

Inflexibility....there should be a way to cross reference couples with different last names....to run a directory...archaic..

Source: Capterra
 
 
Write a Review