Servant Keeper Software


 

Servant Keeper by Servant PC Resources is a member and volunteer management solution suitable for midsize to enterprise-level churches and faith-based organizations. The solution enables churches to search through their congregation to pinpoint specific skills among their members, as well as track attendance, or communicate via email with their constituents.

When entering a new member or family into the system, common information - last name, address, and phone number - are all copied over automatically. The data can be edited to account for differences in family information, when applicable. Customizable data fields provide an additional way for churches to tailor Servant Keeper to meet their unique needs and specifications.

If an attendee is just a visitor, they can be automatically excluded from member-only marketing collateral, such as emails and mailings. However, if at a later date church management team decides to include them within these lists, they can switch from visitor to membership status.

 

Servant Keeper - Main list
 
  • Servant Keeper - Main list
    Main list
  • Servant Keeper - Contribution entry screen
    Contribution entry screen
  • Servant Keeper - Picture report manager
    Picture report manager
  • Servant Keeper - Individual profile
    Individual profile
  • Servant Keeper - Email merge
    Email merge
  • Servant Keeper - Attendance tracking
    Attendance tracking
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

343 Reviews of Servant Keeper

 

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Software Advice Reviews (7)
More Reviews (336)

Showing 1-7 of 7

Amanda from Grove City Vineyard
Specialty: Non-Denominational
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Lots of features and convenience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like all the options that are available in Servant Keeper. Groups Keeper is vital for our ministry and allows us to keep track of and maintain many different groups and categories. I was mostly self taught on the software and found it fairly easy to navigate having no prior training. I have since taken a proper training class and am excited to utilize all the other features it has.

Cons

With the recent upgrade we did to SK 8, I have had some glitches but I expect those to be found and worked out in due time.

 
 

Faith from Pine Ridge Bible Church
Specialty: Non-Denominational
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Best Church Software for the price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a small church (about 100 attendees) and recently purchased ServantKeeper as our first church management software. I'm pretty confident that this will also be our LAST church software because we bought the lifetime license and we love the program!
I (the church secretary) have used several different database management systems in past jobs, so I knew I wanted church software with a detailed database, member groups, family connections, and ease of updating/sorting. ServantKeeper is all of those!

Pros

When I add new people to the database, it automatically forms a family unit (with that person as the head), and it is so easy to add spouse/children directly from that family--which means I don't have to type the address/phone/anniversary/membership status multiple times. This is NOT the case with most other software I tested.
Every person can be added to groups or Sunday School classes, have attendance and contributions tracked, and can even have skills or volunteer areas added to their profile. It's very customizable, so this should be helpful for any organization.

Cons

The only downside for us is the formatting of the reports. There are a lot of reports available (i.e. family profile, directory pages, attendance) and they are customizable, but you can't change the formatting (font size, layout, etc.). Obviously, this isn't a huge deal, because the reports are still helpful--that's just the one thing I would change.

Advice to Others

If you want one database for the life of your church, this is the one! A little more money up-front, but worth it! This product is customizable, easy to use (especially if you are already familiar with database systems), and can easily grow with your church.

 
 

Dawn from Bethel Church
Specialty: Christian, Protestant

September 2016

September 2016

I love Servant Keeper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use, and great customer service. Reports of all kinds are quick and simple to create. It's impossible to choose a favorite feature. Publishing member directories is easy-peasy. Annual contribution statements -- which used to be a labor intensive nightmare -- is mostly just a matter of a few clicks now. SK emails the contribution statements, eliminating a lot of time, drudgery, and postage costs. There are some sophisticated options that are very simple to use, such as mail merge. The contribution keeper is straightforward, very clean and simple, minimal clicks make quick work of entering contributions.

Likes Least

I don't care for the music they play on hold when I call the Help Desk. That's really the worst thing I can think of.

Recommendations

Go to live demonstrations of different programs if they are available in your area. It's hard to evaluate a program without seeing how it functions.

 
 

Carol from Unity of Mesa
Specialty: Non-Denominational

April 2016

April 2016

Versatile, intuitive and comprehensive program!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Our previous system was cumbersome, so converting to SK7 has been wonderful. The system is easy to navigate and it has a lot of flexibility with customized fields that allow us to adapt it to our needs. There's a solid selection of standard reports for basic reporting, and the ability to create your own reports with relative ease. We just started using the youth ministry features and staff are really appreciating its capability. We use QuickBooks for our accounting software and SK7 integrates nicely for our purposes for tracking revenue.

Likes Least

As I have expressed to the company, I am disappointed that support after the first year is based on the number of licenses you have, and as such, is very expensive for us. As a result, unless there's something drastic, we don't call. As the system administrator, I would be the only one calling for support, and I have recommended that they structure a tiered fee based on actual use. I know we'd get more out of the system if we could ask questions as they occur.

Recommendations

This is a user-friendly software program, but like any database, it's only as good as the data that is entered! Keep things as simple as possible if you have multiple users so your data is consistent.

I like that it integrates with QuickBooks, and that was one of the main reasons for purchasing it (along with ease of use).

 
 

Tanya from Gordon Memorial UMC
Specialty: Christian, Protestant

April 2016

April 2016

Servant Keeper ROCKS!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use & excellent customer service/communication. I truly believe that SK understands that most churches are in a financial strain, so they keep their prices within reason...which makes perfect sense, as I'm sure they'll get more sales than other church software companies based on customer referrals.

Likes Least

Many of the tools are not YET (I'm claiming it to come soon :) available for Mac.

Recommendations

While the product/demo itself is very impressive with price to match, ALWAYS ALWAYS ALWAYS take customer service into consideration. When we were comparing 2 software systems (SK won overall hands down) the customer service of the other sucked big time. Although SK had the better price, had they been more expensive I would've still selected SK based on the product & customer service alone.

 
 

Janice from Christ Our King Church
Specialty: Non-Denominational

April 2016

April 2016

Servant Keeper is Wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Extremely easy software to use. Easy to navigate around the modules. We purchased the Administrative/Membership/Contributions module. Love the Contribution reports! The Help Desk personnel is easy to deal with, although I only had to call them once. We are in the process of purchasing the Child Check-In module and are expecting it to be just as excellent.

Likes Least

Cannot think of anything I do not like. I had only one issue and the Help Desk sent me a file to download, which solved my problem.

Recommendations

If you have never worked with a church management or contributions software before, I would recommend Servant Keeper for its ease of use and simplicity. It works well with QuickBooks.

 
 

Bryon from Charlton Chapel Lighthouse Ministry
Specialty: Non-Denominational

April 2016

April 2016

Easy and Trustworthy Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Servant Keeper software is exceptionally user friendly. Servant Keeper helps me to get what I need done and be able to extract info quickly with no stress. Statements of contributions are easily generated with a custom note. Confidential counseling notes are safely kept due to the great security for each user. Important areas in congregants lives never slip by ( birthdays, anniversaries, even anniversary of the date of a death of a loved one) since SK makes the process so easy. This frees me up to do other areas of ministry without headaches of admin that I have experienced in the past with other programs prior to using SK.

Likes Least

I have no complaints. At first I hoped they would have bill paying built in but now I find it makes more sense to link with the system of my choice.

Recommendations

Do the 30 day demo they offer, call the sales people. They listen and will help you determine the best choice for you.

 
 
 
Showing 1-20 of 336

Julie from Zion Baptist Church

July 2017

July 2017

Customer service today with Stacy was exceptional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I appreciate the fact that they finally coordinated check in with servant keeper eight. Servant keeper provides us with a tremendous amount of information we use to serve our membership better.

Cons

It can be a little complicated in certain areas, but the frustration is minimal compared to how great the product is.

Source: Capterra
 

Charlotte from Clayton Valley Church
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We had great customer service from Joe. Made upgrading easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps me keep track of giving at year end.

Pros

I find it easy to run reports at month end and year end. Also, it's easy to correct if I found I made an error.

Cons

I would like it if it ran a report that didn't include non tax exempt items on statements ( like payments for VBS/retreats, etc.

Source: Capterra
 

Allan from Episcopal Church of the Epiphany, Flagstaff
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

All I am in for is the upgrade from V6 to V8. It was seemless and the upgrade seems flawless.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Up to date knowledge of our congregation. Timely communication and feedback. This is only the start from experience from version 6.

Pros

Pictures in directory, more sort fields, automatic responses to members, ... We will see when the rubber hits the road. Modern schemes for communication and and tracking.

Cons

Do not know yet. Looks great on paper. We need to get hands on experience to give a fair evaluation. We are engaged in the experience acquisition of said knowledge

Source: Capterra
 

Angel from Calvary Baptist Church

July 2017

July 2017

Great customer service experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The great assistance of being able to complete our tasks at hand in a timely effective manner.

Pros

Its very useful for mistakes that may take place right away. I love how its easy to maneuver around the software.

Cons

I think the service is really good to have. I don't see anything being wrong. Very supportive to the tasks that have to be completed.

Source: Capterra
 

Kelly from Christ Tabernacle Church

July 2017

July 2017

Servant Keeper has been tremendously helpful for our church.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Contribution/financial
SK notify
Child Check-In

Pros

We've used Servant Keeper for many years now mostly for finances. However, it has been a huge success in sending urgent messages to our congregation.

Cons

Haven't found much I don't like about Servant Keeper. I do wish they offered more training to our local area. Most trainings are done an hour or so away from us, but understandably so since we live in a small community.

Source: Capterra
 

Debra from Central United Methodist Church

July 2017

July 2017

VERY HAPPY WITH THE SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

USER-FRIENDLY, love being able to get necessary reports for certain times of the year for example Statistics and Annual Conference.

Cons

I don't have any dislikes regarding this software. I don't like having a list of the error messages so I can just look them up and know what to do.

Source: Capterra
 

John from Coloial Baptist Church
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

allow access from anywhere

Pros

The man options that allow pastors, staff to access parts of the data base. It also allows members to view online directory and keep their profile updated.

Source: Capterra
 

Lisa from St. John's Episcopal Church
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Even

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Keeping up with the contribution on a daily basis.

Pros

Contributions reports are easy to use. Software Servant Keeper eight is better than seven. This software is not easy to use.

Cons

Servant Keeper is not a user friendly computer software. The instruction manual is not quite the book I would send out. It needs to be more directional on the different screens to use.

Source: Capterra
 

miriam from Iglesia Crisitiana Encuentro Con Dios
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Great and very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The benefits is that I can now use the Cloud from Home and also at church. I have freedom to work anyplace I choose. There is an option to use my android but have not yet tried it. But I will.

Pros

I love everything about SKPR. It's that easies system I have ever used. I don't have to keep paper trail. All though some things I do just because I like to. I love it and learning it on a daily basis.

Source: Capterra
 

Yonas from Ethiopian Evangelical Churchn

July 2017

July 2017

I use it weekly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can add many information about members. For administration, members and contributions. It gives good report on contributions.

Cons

Very difficult to correct mistakes. It does not include church financial transactions. So you have to look for another software to handle financial business. You can't easily merge duplicate members names like you do it in QuickBooks.

Source: Capterra
 

Nia from Midwestern District Council
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Excellent Software - I Love the database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

track organization records

Pros

Everything is in one place. I love that the software is cloud based. I love the customer support too.

Cons

Need a mobile app to register people; need a mobile app for SK Giving, and need skgiving information to import all information to the database not just the money.

Source: Capterra
 

Lin from Unity of Venice
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

It is a rather limited database in the way you can filter info for reports or directory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to combine membership and contribution into one database...will find out at the end of the year if it really helps with end of year tax letters...

Pros

It is simple...and affordable.

Cons

Inflexibility....there should be a way to cross reference couples with different last names....to run a directory...archaic..

Source: Capterra
 

Terrell from Trinity Church
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

We have used SK for more than 20 years. Wouldn't be without it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It serves the needs of our church for a data base and contributions system.

Pros

It is so user friendly and has many functions. I like the fact that it has a module for the data base and another for contributions.

Cons

My only complaint is the pricing arrangement for the Cloud version. I would request a mid-range price for customers who need more than 3 users but less than 10.

Source: Capterra
 

Kevin from Desert Streams Lutheran C

July 2017

July 2017

Our experience with Servant Keeper has been positive. The learning curve is rather steep, however.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It enables us to stay in contact with our members and guests. It also helps us integrate contribution information with our membership records.

Pros

I like the variety of email lists that I can create, the ease of creating groups and setting up their criteria. I appreciate the amount of and variety of information that can be listed under each member.

Cons

Most of our trouble has been connecting our word documents to the various emails that we send out. We have had difficulty establishing usable interfaces.

Source: Capterra
 

Doris from Christ Church
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

The customer service today was superb thanks to Joe.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Membership record keeping and management and easy contribution record keeping and reports.

Pros

The software is easy to use and flexible. It has made our membership record keeping much easier and more complete.

Source: Capterra
 

Sue from The Crossing

June 2017

June 2017

I am thoroughly pleased with the simplicity of SK software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The SK Church management software has proven to be one of the most user friendly and easy maneuvered programs we have used.

Source: Capterra
 

Michael from Community Chapel of Christ
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Excellent. Exactly what I have been looking for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has the ability to make my work load a lot less labor intensive. It will shortened the amount of time I use in front of the computer.

Pros

It is expansive, yet easy to use. Very impressed with it speed and its ability merge effortlessly. It avoids redundancy. Also I like is ability link quickly with background checks and donations.

Cons

It could be a little bit more intuitive. It would be better if the software show a path way to the possible implementation of AI.

Source: Capterra
 

Sheree from Plainfield Bible Church

May 2017

May 2017

Has been really easy to work with.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use.

Pros

Love the custom features so that you can set things up the way your church needs them. Support has been good, questions quickly answered. We ordered the Guidebooks along with the software and I highly recommend those.

Cons

Reports feature is good but could be improved. They do not provide every example of reporting that we would like, and creating our own has been difficult to figure out how to do. There doesn't seem to be a feature on creating a report from scratch, rather than using a template that doesn't contain what you want. So I have been modifying what I need using some of the reports then taking them into Word to create what I need.

Source: Capterra
 

Liz from Great Island Presbyterian Church

May 2017

May 2017

Servant Keeper 8 is an amazing tool for ministry! It helps you to keep up with your church family.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the groups keeper the most! I like being able to create a group of the particular members I need to reach for our newsletter, prayer chain, small groups, worship, etc. I can create a group of members and run an array of member and contribution reports for use by the church staff, volunteers, committee and session members.

We are now on the Cloud, which allows us to use the Mobile Ministry and Greet and Attend apps, as well as the New Online Office! The Online Office is extremely helpful. It allows me the capability to update or add member information from my cell phone or tablet, and that information goes right into the Servant Keeper 8 program. When I am at a small group, class or just bump into someone I haven't seen in a while, I can get my phone out and update their contact information right there. Our members have access to the online directory, they can view their contributions and update a lot of their information on the Online Office.

Volunteers and staff can have access to the program from their own computers, so, now they can volunteer to do things at a time that's convenient for them, from wherever it's convenient for them. "Many hands make light work."

We can give users and members access to different areas of Servant Keeper based upon their needs.

Servant Keeper 8 integrates with several other programs that we use, like QuickBooks. It has also introduced us to other programs that are available like MailChimp, EventBrite and Vanco.

Source: Capterra
 

Danny from Zeno

May 2017

May 2017

I really enjoy using Servant Keeper at church to keep track of contributions. It really helps track.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the features it has for tracking contributions and attendance. You can also make a directory.

Cons

It took awhile to learn how to use it, but I've figured it out and love using it. It's so helpful!!!

Source: Capterra
 
 
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