Club Sentry

RATING:

4.1

(11)

About Club Sentry

Club Sentry is a membership management solution that is deployed on-premise. It caters to a variety of clubs including gyms, spas, health clubs and pool clubs. The member database help users create and store information at a centralized location. Members can log in to the portal to view their records.The billing module helps to collect due amount, update membership and check-in status. Other features include point of sale (POS), inventory tracking, vendor management, class and session scheduling, employee attendance and workstation security management. The solution offers integration with QuickBooks. Club Sentry can also integrate with major credit cards and merchant payment gateways such as X-Charge Merchant Services and Merchant Warehouse for automating memb...

Club Sentry Pricing

$395 for upto 1,000 members $525 for over 1,000 members

Starting price: 

$395.00 one time

Free trial: 

Not Available

Free version: 

Not Available

Member database
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Club Sentry Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

3.5

Most Helpful Reviews for Club Sentry

1 - 5 of 11 Reviews

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Highly exceeded my expectations

PROS

Simplifies record keeping, keeps information up to date and accurate, and has great tracking features.

Brad

Recreational Facilities and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

Simple software

You get what you pay for. You can add all the contact information for every member. You can get reports on just about anything you need. It is very basic and the learning curve is really easy.

PROS

Easy Check-In Reports for just about anything You can sell membership while adding member in instead of adding, then selling membership You get what you pay for

CONS

It is a little dated. I wish there was an update that I could get for our REC Center. Maybe there is and I am just missing it. It seems like it is a little behind GloFox and other management software.

Lori

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2017

Terrible experience! No customer service responses!

The software program is good for memberships, sales, products, inventory, reports, employee clock in and out, etc. It just isn't working correctly all the time and I cant get anyone to answer the phone or call me back as well as the email option didn't work either....very frustrated!

PROS

I love the program (when it works). It has great options to work with: inventory sales, employee clock in and out, membership screen, billing, products, reports.....It works for everything I need at my gym....however it doesn't like to work all the time...

CONS

This program keeps losing transactions, freezing, charging invoice payments that are not authorized. I have tried calling and emailing this company but I am not getting any responses!!! I just want my software to work so I can run a successful business! Someone call me!!

Vendor Response

75% of our customers give our support 5 stars.

Replied January 2018

Paul

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed August 2008

Club sentry is paramount to our gym operation.

I would change the main check-in screen to exclude the list of members and their check-in numbers. We operate a busy 24hr facility and the check in desk is often not occupied by a staff member.

PROS

Club sentry allows us to keep up to date and accurate account for all of our memebers. The biggest benefit is that the computer tells people when they are expried so we don't have to have the "awkward" conversation about the fact that they need to renew. Instead they come to us with the money out ready to renew. The support is second to none. Whenever we have a problem, I send out an email and Scott or Cassie answers back almost instantly. Club sentry is paramount to our gym operation. I love how I can use the reports features to track memberships, sales and other important data.

CONS

It requires a second work station to operate. It slightly slows down the time it takes to sign up a new member.

Dennis

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

Reviewed August 2008

The software is exactly what we need for our limited need for check-in only

The software is exactly what we need for our limited need for check-in only

PROS

The best feature I like about the product is the willingness of Scott to make upgrades based on my needs. I like the check-in screen view you can see all info from one screen. The software is easy to use about a learning curve.

CONS

I would like a mouse scroll feature on the check-in screen for members. I realize there are many reports, but I would like the flexibility to build my own reports includes graphics as needed. Would like ability to get to the database to clean out old or incorrect member info.