MINDBODY is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios.
MINDBODY offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well.
MINDBODY also features a toolset for marketing management. With MINDBODY, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed.
MINDBODY also offers staff management features, which include check-in and check-out management, role-based permissions, payroll management and calendar integration.
MINDBODY offers custom API access that enables third-party developers to integrate their platforms with the solution. The product offers a marketplace for applications that can be integrated with MINDBODY, such as Spafinder Wellness 365, Xero, Perkville, RelateLOOP, Zcubator and WaiverKing.
Jeremy from Mindful Movement & Physical Therapy
Specialty: Physical therapy
Employees number: 11 to 20 employees
The scheduling is so easy to use and most importantly it is easy on the eyes. You look at the schedule and it makes perfect sense. You aren't having to hover over anything to figure anything out, what you see is what is it. The payment taking is also so easy. I have been using this for over 5 years now and they continue to make updates that are so helpful. The reporting system is also another huge plus. I honestly can get every report I need from Mindbody.
I have worked at other establishments with scheduling systems but none of them compared to mindbody.
Sometimes they do get rid of features that I like to use and it throws me off and then I have to figure out a new way of doing the task I am doing.
Watch the tutorial and what they show you is truly what you are getting. It really is that simple to use. It is honestly the best scheduling software you are going to find.
Morgan from Level 4 Yoga
Specialty: Yoga studio
MBO does a good job at storing client data and many people already use the MBO app. The app does not work for us, because we have our own, but if you are trying to build a client base it would be a good too.
It is not set up to work well with studios that have multiple locations and the reporting is not accurate.
MBO is the most widely used software for gyms and studios. It works well for a small business but runs into issues when business get more complex.
Bruce from Focus on You Strategy
Easy to read format with the ability to change items
Need to define training/marketing definitions better
Great for large numbers of appointments and business needs
Erin from Broadway Across America
Specialty: Dance studio
It lists classes is in an easy to read format. It is pretty simple to click and add classes you would like to prepay for.
I attended classes at several businesses that utilize this software, however, I have to create a different login for each one. It would be nice if somehow they were linked. For a moment I thought they were because some employees at these establishments have asked me if I have a MindBody account. I did, just not for their specific business. So perhaps the marketing/training/definitions for this could be better.
Also, I am not sure if this is a result of the computers certain establishments are using or the actual software, but the payment process on location is very slow. It can hold up the line at busy times.
This seems to be great for managing a large number of classes offered on a daily basis as well as smaller amounts. I think there is a nice range in showing if a class is full or not compared to just showing the schedule. It seems to cater to the businesses needs well.
Gabriella from Key Brand Entertainment
Specialty: Dance studio
So many clubs use it and it can store your account info across various clubs.
Clubs don't utilize full functionality i.e. signing up for classes, teacher bios, discounts
I am only a user - helpful to have an evaluator from someone who works with the program