Bigfoot CMMS Software


 

Bigfoot Computerized Maintenance Management Software (CMMS) by Smartware Group is a cloud-based program designed to serve the needs of maintenance professionals worldwide.

Functions of Bigfoot CMMS include preventive and predictive maintenance, inventory management, work order, asset, and equipment management, purchasing, reporting and analysis, and mobility. The system supports any number of assets and facilities and offers multiple language capabilities. Bigfoot CMMS is configurable for different user types, security settings, site and location details, and user access settings. The solution has an integrated Occupational Safety & Health solution to manage and track safety programs for regulatory compliance. In addition, Bigfoot CMMS can support integration with other systems, including Enterprise Resource Planning (ERP), bar code technology, custom interfaces, advanced reporting solutions, Building Automation solutions, and Active Directory. 

Smartware Group also offers a suite of Professionals Services, including Jumpstart Consulting, onsite and virtual training, data migration, and technical support, to complement Bigfoot CMMS.

 

 

Bigfoot CMMS - Manage work orders, projects, maintenance requests.
 
  • Bigfoot CMMS - Manage work orders, projects, maintenance requests.
    Manage work orders, projects, maintenance requests.
  • Bigfoot CMMS - Maintain safety programs and incidents.
    Maintain safety programs and incidents.
  • Bigfoot CMMS - Add and track personnel certifications.
    Add and track personnel certifications.
  • Bigfoot CMMS - Manage monthly, weekly, and daily PMs.
    Manage monthly, weekly, and daily PMs.
  • Bigfoot CMMS - Glance at tasks, trends, and messages.
    Glance at tasks, trends, and messages.
  • Bigfoot CMMS - Gain insight into billing and user logs.
    Gain insight into billing and user logs.
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

56 Reviews of Bigfoot CMMS

 

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Software Advice Reviews (7)
More Reviews (49)

Showing 1-7 of 7

Nicolas from SiAHORASi
Specialty: Hostel
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Raid revision and user level of the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In general is a software that serves in several areas, is a great advantage over other software

Pros

Interesting features that facilitate the user experience, although they have to be debugged and serve many business areas

Cons

Too rigid in the parameterization of the tool, little flexibility, although it can be solved by training the final customer

 
 

Jeremy from AP Exhaust
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Tried & True

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very intuitive, and easy to use. Like the new features of being able to use a mobile phone to take a picture of a problem, and attach it to a work order request.

Cons

Not much to add for the cons. If there has been any issues that arose the customer service/implementation team has been more than happy to assist.

 
 

Sika from Clark Hill
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

Great value...lives up to its name..BIG HELP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We got this software about a year ago, and it has been an incredible benefit to our organization. It has allowed us to remain more focused on our daily activities as the software manages much of the things we had to do manually. It has increased our efficiency and output while decreasing our hours of input which is a great accomplishment.

Pros

1. Inventory
2. Organization
3. Orders
4. Budgeting

Cons

1. The interface
2. customer service

 
 

Lawrence from Hayhoe Studios
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Pricy but worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is very solid for facilities management and it does a very good job for us.
Great for inventory and asset management

Pros

The inventory
Reporting

Cons

None

Advice to Others

try it out!

 
 

Jason from Trinity Products
Specialty: Construction and Engineering

September 2016

September 2016

Bigfoot CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Customizable, easy of navigation and very automated

Likes Least

Price was way too high, but they were quick to negotiate

Recommendations

This is the only CMMS that has full cell phone app and navigation is very intuitive

 
 

John from Goose Creek Correctional Center
Specialty: Government

February 2015

February 2015

Goose Creek Correctional Center Bigfoot CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software was easy to set up and easy to learn. I tool almost no time to learn the basics of work order generation and tracking.

Likes Least

I have no real dislikes. Support is always available and courteous.

Recommendations

I recommend using all the online training aids and webinars.

 
 

William from TruFood Mfg
Specialty: Food and Beverage

February 2015

February 2015

Bigfoot CMMS review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is intuitive, and a user can figure out what they need to do, even if their training hasn't been completed. Also, the vendor support for questions or concerns has been rock solid. The implementation has been simple and was only limited by our the resources we had available to collect and input information into the system.

Likes Least

Speed could be quicker when moving between screens and applications. This is mostly a function of internet speed, so it's really not a product issue, but it is an ease of use issue.

Recommendations

It is a solid maintenance software package. It doesn't have a lot of specialty bells and whistles, but it can handle everything you need to manage industrial maintenance for a single site or multi-site company.

 
 
 
Showing 1-20 of 49

Brent from Francis Ford Coppola Winery

January 2017

January 2017

Review of Bigfoot

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Overall the system works as it should with the exception of the speed, something about this program is extremely slow compared to all the other applications on my computer. I've done everything recommended to increase the speed but it doesn't make any difference, overall it's slow. Other than that, system works as it should.

Source: Capterra
 

Barry from TJ Beall Co.

January 2017

January 2017

Money well spent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bigfoot CMMS has cut our unscheduled down time by 30% in the first 18 months after implementation. We are able to focus more on preventive maintenance now, vs's unplanned down time which directly affects customer orders and on time deliveries of products. We are very happy with the program and the technical support we receive from Bigfoot.

Source: Capterra
 

Chris from Michaels DC

January 2017

January 2017

keeps us on track

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

this system keeps me and my team on track. I know what PMs need to be done and what parts we are low on

Source: Capterra
 

Kyle from Massilly North America
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great CMMS For Any Experience Levels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am new to maintenance and getting started with Bigfoot was extremely easy. One of the best programs to get a maintenance department under control and easily find and create work orders. The inventory side is just perfect for ease of access for even the least of the computer savvy. Keeps our equipment well organized in a visually appealing way. Thank for being there when we have questions and need help solving problems.

Pros

-easy to use
-convenient
-simple UI

Cons

-sometimes get strange errors when saving

Advice to Others

Remove minimum storage capacity for documents and images. Make the Android app usable by anyone that pays for Bigfoot not based on tiered users.

Source: Capterra
 

Breck from Essentra
Number of employees: 10,000+ employees Employees number: 10,000+ employees

January 2017

January 2017

Old version of Bigfoot

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

New version appears much more suited to our needs. Currently using the older version which is cumbersome as compared to the revised package. Considering upgrade at this time.

Pros

The new version

Cons

Old version is very cumbersome. No cloud interface.

Advice to Others

Get the latest version.

Source: Capterra
 

Brian from operations@jacksonconventioncomplex.com
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Good program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The bigfoot program is a great asset in any organization. From working with inventory to preventative and reactive maintenance, the program is great! We even use it to track our safety issues and training programs!

Pros

Web access, mobile app, very robust

Cons

can be slow at times, mobile app is still relatively new, but improvements are being made almost daily.

Source: Capterra
 

Janet from SMG

January 2017

January 2017

ALTUM review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Many features, graphs, and reports to select from. The Mobile app is a plus and has been useful in expanding work order history. The import function has been most useful with third-party vendors. The monthly reminders are also useful for Corporate objectives.

Source: Capterra
 

Neil from Infrastructure Alternatives Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Port Austin Water and Wastewater System Bigfoot Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To date our experience with the Bigfoot CMMS has been very good. The support personnel are excellent. We are continuing to modify our set up since we have both wastewater and drinking water assets to maintain. We hope to streamline some items since we operate with a small crew responsible for everything. In managing our budget, tracking inventory of materials and including special instructions for specific equipment is helpful.

Pros

ability to insert specific instructions for equipment that receives infrequent maintenance, and the ability to attach material lists to them, such as a specific quantity/type oil/filter/etc. Appears excellent for municipalities that have multiple crews performing maintenance at a variety of locations at same time.

Cons

A bit overwhelming and large for small systems with small crew sizes.

Source: Capterra
 

Dan from Deseret Manufacturing

January 2017

January 2017

CMMS product on the rise

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is a good basic platform and each update adds features and functionality. It has had problems with different browsers, but customer service and tech support have been great to resolve issues.

Source: Capterra
 

Josh from SMG / ShoWare Center

January 2017

January 2017

SMG / ShoWare Center Altum

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I appreciate all the features and capabilities of the software, but it is dreadfully slow to the point that it discourages usage.

Source: Capterra
 

Ron from Plastic Industries
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Bigfoot Software Review Update

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've presently purchased the Bigfoot Enterprise Plus version and we are in the process of inputting the data at this time. The reason for the upgrade is we wanted the features and functionality of the Bigfoot Enterprise Plus Software.

We intend to track total cost of ownership by utilizing WR (work request) tabs, cost of parts, ROP (reorder points), ROQ, (reorder quantities), labor hours and cost, total cost of parts in inventory, etc.

Pros

Functionality

Cons

None at this time

Advice to Others

I'll have more feedback as we become more familiar with the software.

Source: Capterra
 

Mary Lou from NPU

January 2017

January 2017

Program Office Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience is very good. Training and Help function are very good. Navigation is very good. Upgrades have been seamless. Support has been excellent.

Source: Capterra
 

Daniel from Van der Linde recycling
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great solution for tracking service and repairs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bigfoot has been the solution that my company needed to maintain accurate records of repair and service. The pm feature has produced real savings in downtime and repairs simply by keeping the schedule for me. The integrated parts and inventory tracking has allowed us to view, in real time, what each job costs the company. We would be lost without this product. For what it costs, this software will pay for itself many times over in just a few short months.

Pros

repair tracking

Cons

processing PO#S

Source: Capterra
 

Dan from Ceva Animal Health
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Customer Support that Listens

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used Bigfoot for our CMMS needs for a number of years but not to its fullest capability. Recently we have made the decision as a corporation to improve our maintenance procedures and as a result our Bigfoot CMMS system is expected to play a major support role in changing our maintenance operations. Over the last few months we have been re-configuring the system and the Customer Support group has been very active in assisting us. When we call support there were two system professionals who have always been able to answer our questions and walk us through the necessary steps to accomplish our goals. Additionally, we have recommended some functionality upgrades to their Mobile App and you can tell that they listened to our requests and look to make these changes available in later releases. Smartware is a great company to do business with and Bigfoot is a great CMMS to meet our maintenance needs.

Pros

Easy of use

Cons

Speed, Limited functionality on the Mobile App

Source: Capterra
 

Kevin from City of Minot - Property Maintenance

January 2017

January 2017

Going Web Based Best Move !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Purchased our Smartware Maintenance PC based program in 2004. After a couple of years, we experienced a hard drive failure and lost some data. After reloading and basically starting from scratch, we chose to move to web based and wished we could have done it sooner. Support help and training has been great. Recently showed the software to another group looking for a maintenance program and they liked what they saw !

Source: Capterra
 

Paul from Katahdin Forest Products
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

maintenance program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super program - my problem has been buy in from the maintenance dept. Not real successful, making usefulness of the program marginal at best.

Pros

ease of use

Cons

The PO function is not linked to inventory

Source: Capterra
 

Erica from Ernest N. Morial Convention
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Great Bigfoot Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I found that Bigfoot is very user friendly and easy to move around in the program. The program have a lot to offer to customers.

Pros

I like how you can attached work order to a project that you have open for the company

Cons

A lot of feature that can to use is on the A+

Advice to Others

None

Source: Capterra
 

Bryan from Ave Hardware Corp.

January 2017

January 2017

Our Bigfoot Journey

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bigfoot was initially brought into the corporate campus to replace an existing CMMS program to provide enhanced functionality with regards to reporting. The decision was made to implement into our 14 distribution centers across the country. The roll out has been a bumpy road due to internal factors but the support provided by Bigfoot has been fantastic, they have been accommodating of our needs at every turn and highly responsive to any issues that occur even making custom software changes based on our internal needs. The only issue I see with the platform is the lack of a graphical dashboard reporting interface to convert the reporting data contained within Bigfoot into a presentable format for the non-technical observer. Other than that small piece I would highly recommend giving the program a run thru, it's very intuitive and easy to set up !!

Source: Capterra
 

Tim from Mico

January 2017

January 2017

Had to leave, wishing I was back

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very user-friendly and upgrades always in a positive direction. It was very easy to use. Support was always available the software generally made you feel like you're in control.

Source: Capterra
 

Kevin from Sparton DeLeon Springs, LLC
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

Bigfoot is Great CMMS Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been involved with Bigfoot for 4 years. I think this is the best CMMS product available in this price range. The customer support & the fact that they listen to your concerns and continuously strive to improve their product based on those concerns speaks volumes about the product and the organization. Truly a CMMS designed, built, and continuously improved based on customer needs.

Pros

Full functionality and ease of use. I really like that the software can be adapted to fit our operation.
The customer support is outstanding!

Cons

We do occasionally experience some issues after software updates are rolled out. These are usually minor data gaps that are corrected within 24 hours.

Source: Capterra
 
 
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