Excellent. The original build team, our current sales and management officers as well as the support staff have all been very helpful.

The agency was growing by leaps and bounds and using list to track supplies, equipment and vehicles was becoming harder. The primary reason Collective Data was chosen, was its ability to encompass both our fleet and quartermaster information on the same platform. Once our existing data was mapped the import was smooth.

The only thing I feel I have had difficulty with is the reports. the standards are fine, but it is not intuitive for a person who has limited to no skills with report building. Classes have been offered by the support staff and they have walked me through some steps but the Hays County program is a precursor to Collective Fusion, which I am given to understand is more user friendly.

The experience has been good overall. I still don't have the fuel system integrated after four years, and I am disappointed in some of the workflow, but it's better than what we had.

I like the asset data and reporting capabilities.

I'm not happy about inspection items just existing as text fields that don't tie to the VMRS hierarchy or specific parts of the vehicle. The tire module is cumbersome to use, and I haven't been able to use it in the way I expected to. The program is difficult to use on mobile devices due to the page layout. It feels like I need to do days' worth of data entry to create and assign profiles, just to have data output that doesn't fit my needs entirely. The parts ordering and onboarding process is cumbersome and, as a result, often disregarded and overlooked. Workflow for mechanics is a bit slow and clunky, particularly with mechanics who aren't computer savvy.

Overall it has been okay.

The software is feature packed and easy to follow, however I believe the administrator for my organization has made it more suitable to his liking and we don’t have access to a lot of valuable features.

I believe a built in Fleet tracker using existing technology employed by our department would be beneficial as we move vehicles around quite a bit, and locating a vehicle with trouble is difficult at times. I believe that more training should be done by the software manufacture should be implemented as we have had minimal and had to find out things in our own.

Overall it is good. The program has been customized quite a few times to meet our needs. The sales and support staff are cordial and responsive to the needs and work hard to find any issues that may arise. The costs are reasonable.

The software is customizeable to the organizational needs. Educational Institutions have different structures than the corporate and maybe even governmental institutions. It is fairly easy to use and very comprehensive- it takes time to learn all the ins and outs of things such as report generation and filtering. Support has been good overall and responsive.

We have too many hands in the software and that can be problematic. Organizations should limit who can do what in the software. It isn't as robust as some of the high tier fleet management programs. The key is to find what you need and ensure the software is customized to your needs.

Overall, I like the program but just wish we could use the email feature. Help desk is very helpful and nice people to work with. Our account manager is also nice to work with.

I can look up vehicles, see what they look like and look up documents for that vehicle.

Not able to notify people via email. Our mileage is not working correctly. Help desk is still working on the problem. When we ran a report for a year, it showed that the vehicle only travels 1 mile more from the beginning of the year. We asked if the report could be uploaded to excel before printing and they did that but the mileages were off. We are still not able to print out an end of the year mileage report.