FTMaintenance, by FasTrak, is a maintenance management software platform that automates daily tasks related to work orders, asset and equipment management, MRO inventory, preventive maintenance and predictive maintenance.
Mobile capability allows maintenance technicians to manage assigned work orders from laptops, smart phones, and tablets.
FTMaintenance Cloud provides access to maintenance data from any Internet-enabled device. System updates and product upgrades are installed automatically. FTMaintenance can also be installed on an on-premise network.
FasTrak’s startup services assist customers as they transition to FTMaintenance through free implementation assistance, free data importation tools, free webinar training and unlimited technical support.
Robert from Unit Corp
Specialty: Oil, Gas & Mining
Employees number: 501-1,000 employees
I looked at 4 different software solutions. FTMaintenance provided us with an On-Site option for the Database and Service Request module. FTMaintenance provided the best cost option for our company.
Stephanie from Concepts in Millwork
Employees number: 51-200 employees
We purchased this product in October 2014 over 2 years ago. It takes a lot of preparing to make sure it is setup how you will use it. Otherwise, you will be doing a lot of changing. We did not implement it the first year we had it due to time constraints, however, we still paid the annual maintenance fee in 2015. The second time the annual fee came up we elected not to renew as we still were not using the program. Our maintenance plan expired October 17, 2016. End of January things slowed down a bit for us so we had an opportunity to start implementation. I e-mailed the sales department and asked if we could pickup the annual maintenance and support now for the same price. October 2016 they were quoting a renewal of $. The sales department responded to my e-mail but did not give me an answer they wanted to talk about it with me on the phone. They did not call me they called my maintenance guy direct and told him it would cost more rather than the $. Frustrating after not implementing for 2 years still paying the first year of maintenance letting it lapse for only 3 months and wanting to more than double it. Not very good customer service I would say.
Probably a good program if you had some support and customer service from them. The import process seemed to work well.
Not happy with the sales team and it is involved in getting it set up correctly for your company. Especially if you are not tech savvy which is one of the reasons we looked at purchasing it. Takes a lot of time to get it implemented.
Be ready to put the time and effort in to get it up and running. It is flexible but you need to think through the setups.
Response: FasTrak SoftWorks, Inc, FasTrak SoftWorks, Inc
Date: February 2017
We understand that your time is precious. This is why we have built a highly qualified and focused support staff to help get FTMaintenance users up and running.
In 2014, we provided your staff with free setup assistance and training, and will be pleased to provide additional free training and support services with your license reinstatement. Since 2014, we have continued to expand the capability of the FTMaintenance product. Under your reinstatement, you will gain the benefit of all of these new features.
We are proud that our support staff has been rated, by our customers, at very top of the CMMS industry: http://www.softwareadvice.com/resources/4-best-vendors-for-cmms-support/.
Our staff is currently in touch with you. We will do whatever it takes to get you up and running - on your schedule.
Carlos from TSTech de México
The big quantity of iformation that the software can handle.
I have to invest time on the translation to Spanish, when I have to do trainning courses.
Its good, the software can handle big information, you can find quicly all the things you have joined before.You can put visual aids in, by photo in JPEG type.
Tom from The Mercen
The inventory operates great, and the item info is effective. Most modules run well, and the training is reliable.
I think it would be a food addition to the software an iPad app.
After trying few software companies to keep facility maintenance records, it became apparent that there was really a good choice. It is similar to facility management apps from www.ginstr.com Recommended!
Ghissou from Waimanalo Health Center
Specialty: Field Maintenance
Less expensive and very responsive to questions and appointments
Not so user friendly and the interface will need more time to response
Adapt to electronic updates, availability to other devices
Charles from Thermoform
From the beginning I can say I had a good experience even before being a customer. The demo was clear, the explanations were complete and I had a very good idea of what the product could offer. We bought the on-premise software, and when the software came in and was installed, it was exactly what the seller and his team told me it was. We had an issue after we bought the software regarding the languages supported, but FasTrak went to great lengths to accomodate us.
There was a lack of communication between sales and the technical department that created a misunderstanding about a functionality after I bought the software. Everything is fine now though.
The price is really affordable when you buy it for one concurent license, but anyone willing to go with several licenses can probably get a better price with another supplier (with on-premise). The software is solid and the importing tools are very good. The support team response time is very short and you get clear answers. I recommend this software.
Douglas from Doran And Ward Printing and packaging
First and foremost FT Maintenance Didn't us Pressure sales tactics, The Software is very intuitive I had it up and running before I ever took a class on how to use it. VERY EASY to Understand
I Have Not found anything I don't like about it. There does not seem to be any issues with this software
Do all Side by side comparisons, best for the value by far
Leonard from Cortland
The vendor is very helpful and willing to help with any problem. The software has a lot of depth which is both good and bad.
The FT Maintenance program is not fluid or intuitive. Please know that this is the third program of this nature that I have administered.
Spend a great deal of time with the program before you/your organization purchase it.
HELIO from Bren-tronics Inc.
VERY USER FRIENDLY, EASY TO USE FOR PEOPLE THAT DON'T HAVE THAT MUCH TIME TO SPEND IN A COMPUTER.
THAT WASN'T ENOUGH TIME HAS A USER TO HAVE THESE COMMENT, BUT I WILL SAY THAT EVERYTHING SO FAR WAS STRAIGHT FORWARD.
IF YOU LOOKING FOR A MAINTENANCE SOFTWARE THAT IS USER FRIENDLY, FASTRACK FTMAINTENACE IS A WAY TO GO.
John from Alliance Wire & Steel
Specialty: Mill Products
What I like best about this software is the affordability. I researched about 6 different software programs. Honestly, by the 3rd online conference, they all had basically the same information and benefits of their software. The price and accessibility to support were the driving factors in making this decision. I have been pleased with the software and all my contact with support has been positive.
Multiple user names and passwords for making changes within the software
This is not the most aesthetically pleasing software, but it has been able to keep track of what I have needed.
David from Lystek International
support was there right from the start, product is very encompassing
don't have an issue at this time with the product or vendor
populating the software is a challenge, but once done is worth it
tom from A I T S
it is clearly laid out, with options and configurations very descriptive.
Some of the windows don't have close options etc, but it is easy to figure out how to exit / end them
Product is great, just make sure you purchase what you need.
David from Isovolta Group
It's easy to navigate through it. Once you do it once, you'll like it.
Logging in sometimes is a pain. I don't know if it's our computer, but it doesn't happen a lot.
Give it a chance. It's easy. The price is right, and tech support is great.
Jim from Sterling Energy
Besides the software being easy to use and customize, I would have to say that the training, help, and accessibility of the service team is second to none.
It does take a little bit to get used to. However, it is easy to use once you get some time to get familiar with it.
FTMaintenance was a great option for me because of the cost and ability to keep the records short. I believe this program's ability would cover small facilities, large facilities, and everywhere in between. I would recommend learning how FTMaintenance is customizable to fit whatever requirements you are looking for.
Gary from City of Greenville
Good price, good service, quick response!
The only item I think is missing on the product is an iPad app. I would like to be able to integrate this with our fleet of iPads, as they are very versatile.
After reviewing several software companies to keep maintenance records, it became apparent that there was really just one choice.
Travis from Isovolta Inc.
The software is extremely simple to use and very intuitive. The guys at FasTrak are very responsive and always know how to solve any issues I have.
I have no complaints thus far. And any issues that I have had were addressed promptly.
Make sure you get something that is going to work for your facility. There are many types of software and vendors, and each one is unique. Some are better for smaller facilities and some for larger. FTMaintenance is designed to handle a small facilities maintenance program (like my plant), but I can also see how it would work just as well at managing a large facility.
George from Decore-Ative Specialities
It's easy to use. Maintenance workers find it quick and easy. It's great for PM.
The vendor support is exceptional!
Better access with remote devices would be nice. Printing work orders does appear to be a little slow.
Training is good. We actually had ours up and in use the afternoon of installation. After training, we discovered so many more features.
Yogesh from Salem Tube Inc
It has a good feature for preparing maintenance work orders. It keeps list and prepares reports.
When you prepare a work order, you have to go to different tabs. Report wise, we cannot choose and select custom reports from the software.
We don't use other software. Our company has our own MSI system.
Tim from Power Products, LLC
Specialty: Wholesale Distribution
Easy to use. Local tech support is very helpful.
Vendor info needs to be updated. It still has Pager listed (should be changed to Cell).
Do your homework first so you don't have to redo info after the fact.
Catherine from Crown Poly Inc.
The inventory works well, and the item info is strong. Most modules work well,
and the training is great.
Most stock reports are not that useful, and we have to do a lot of customized reporting. Any changes we want to make seem very expensive from the sales quote.
It works well for manufacturing and works well with numerous parts in inventory. Be prepared for a lot of customized reports and training if your people are not tech-savvy like our mechanics.
GMatthew from Mt. Taylor Manufacturing
Employees number: 51-200 employees
I am inputting data on approx. 250 pieces of equipment. It takes TIME. I believe once it has all the data input, it will work great. The customer service is outstanding. Very pleasant and helpful. For the money, I believe this is going to be great. Just not quite there yet.....
I think it will be very good.
I note in the list below where I am to select my industry, there is no input for MANUFACTURING. Strange. But then again, with congress allowing our manufacturing to be done overseas, it suppose it is becoming an overlooked industry.
John from Seeback Roofing & Sheet Metal Ltd.
Employees number: 51-200 employees
Just a few issues:
- When I first generated reports I found the reports that shipped with FTMaintenance lackluster and limited. They were missing data fields that I needed to display for the sake of the company. I had to use Crystal Reports to create better reports particularly for the Demand Maintenance module. This took a lot of time but gave me the opportunity to learn SQL. The ability to make custom reports is my favorite feature of FTMaintenance.
- I found the inventory transaction module nearly impossible to use for correcting large amounts of inventory parts. Adding a feature for say the administrator to import a CSV file listing parts to update the inventory quantities would be a handy feature.
- Similarly, the purchase order, and especially the receiving modules, are difficult to use. Things like limiting the parts to those with the same vendor when creating a purchase order, tedious receiving (one part at a time), etc.
- Displaying and browsing the list of work orders in the Demand Maintenance module is very slow as compared to DM History. I presume that's because the program is constantly UPDATING and SELECTing in the database for each work order scrolled.
- I think a powerful feature would be to be able to create tasks, parts, vendors, etc. on the fly similar to how entries are created for DM/PM status, shift, requested by, etc. fields. Having a button to click that would open a small dialog would reduce the amount of flip-flopping between modules.
- There's several bugs I've discovered involving entering data into fields, particularly after entering the wrong thing. i.e. Entering the wrong equipment number during creation of a work order from the quicklist in DM will often limit the equipment available to select later. I have to either delete the work order (if the work order is new) or delete the wrong equipment and add the proper one from the equipment tab. There are minor annoying things in other modules that cause problems. I'll have to write the steps down later to reproduce the bugs.
- Tech support is very helpful and work hard to fix problems. I'm not sure if you've found someone to take over Mark's role but he seemed to be very knowledgeable about the inner workings of the software, especially with reports and the database structure.
Despite these minor issues, a great program overall that is a lot of use in our company to monitor equipment maintenance, especially with new safety systems we're in the process of implementing.
Flexibility to create reports. With only a few exceptions I like the SQL database structure making fun and easy to create powerful, professional-looking reports.
- Default reports are lackluster and limited
- Some modules can be tedious and finicky
- Having to switch between modules when doing minor things like creating new tasks or parts
Steve from Modernfold
Employees number: 201-500 employees
We use the soft strictly as a Preventative Maintenance software. I'm sure that we could utilize some of the features more but have not had the need at this point in time. It has work fine for what we need it for.
Cynthia (Cindi) from Ranger Boats Flippin, Ark.
I just started using the FT maintenance in September when I started with Ranger Boats. I want to thank the support staff for always being there when I have questions or issues. He is always polite and will find me the answer if he doesn't have it right then. Thank you.
It helps us keep track of labor and costs.
The FT requests doesn't always work for some employees
Ken from Genesee Global Group, Inc.
We purchased FTMaintenance to replace a 14-year-old PM software package. Our goal was to final a product that was easier to use, could be operated without printing paper job tickets and had more functionality. FTMaintenance met all of our requirements. It's easy to work with and update. We're totally paperless now. The Maintenance folks record their PM results in a mobile laptop computer. They type in notes and can attach digital pictures to their records to describe things. There are many functions that we aren't using yet, but it's good to know they are available. Many report options.
A few weeks ago an important customer did a quality audit of our entire operation. Preventive maintenance was one of the areas they checked. It was easy to show the system and print a couple of reports to prove that our PM's were up to date. The auditor gave us a high mark and commented that our system was much easier to use than the files full of PM paperwork he has seen at other companies.
Luann from Michcor Container Inc.
I could not ask for better customer service. They really know their product and go above and beyond. This software is so easy to use and does everything that we need.
Ability to track work orders
Have not at this time found anything that we have not liked
Michael from Florida Dredge and Dock
Went from having nothing at all to utilizing FT Maintenance. It is extremely user-friendly and when I cannot figure something out, customer service is stellar.
Troy from Molten Corporation
Employees number: 201-500 employees
Have been using the system for a year and a half now, a few learning curves from previous systems used in the past. Any time we run into any issues tech support is only a phone call away and always resolves any problems.
Web based, easy access.
Printing issues when PM's are released.
Great product for the money.
Jessica from Lystek International
Employees number: 11-50 employees
The FT Maintenance program has given our company a great template to start from. Now in business now about 4 years or so, we had nothing in place to control maintenance scheduling or set automatic preventative maintenance tasks with. Importing data to the system, and attaching files to the work order are so easy to do and setup. The online Youtube training videos were also a nice reference to have.
Well done FasTrak Softworks!
Read and reread the index for a better understanding.
Lee from OETIO
The team at Fastrak has everything right. From their extremely knowledgeable group of training team members, their implementation and development teams, and support team - the customer gets what is expected. A great product.
Brian from Florida Linen Services- SpaceCoast
Employees number: 51-200 employees
First off the crew there that does all the dirty work we want to thank you here at FLS. Ft Maintenance has helped me tremendously not only to get organized but has brought down time in our facility down 23 percent. Having separate user accounts for my engineers give them the access to quickly search a part number find the location and have the equipment back up and running. Having a program that is so user-friendly and has so many features that save you time as far as managing your parts or also managing your budget can be a huge help when it comes to the end of year periods. Once again thanks for a good year Fast Trak.
What I like mostly about the software is how organized it can make even the unorganized person.
No there is nothing that I dislike about this software maybe just some knowledge that I need to gain.