Maintenance Assistant was built on the idea that the features of a complex CMMS solution can be delivered in a user-friendly and lightweight format that’s cost-effective for anyone. The company was started by a professional in the plastics manufacturing industry after he discovered that his technicians weren’t using their current licensed system because it was too complicated. Because it is cloud-based, Maintenance Assistant is flexible, convenient, and can be accessed by computers, iPads, tablet, or mobile phones with Internet access.
Maintenance Assistant offers a full suite of CMMS features: Asset Management, Inventory Management, Preventive Maintenance, Predictive Maintenance, and Work Order Management. The Asset Management component allows you to organize and view your equipment through an intuitive hierarchy. View scheduled maintenance in the calendar view and know that parts are always on hand because of their intelligent inventory management system. Automatic notifications keep technicians up-to-date on pending work orders.
The program is supported in nine different languages and has been used by 25,000 organizations. Data is safely secured on Amazon’s EC2 service, one of the largest and most popular platforms for online software services. Maintenance Assistant includes over 100 built-in BI reports and a library of video tutorials. They also offer additional services such as third-party integration development and virtual live training classes.
Maintenance Assistance is priced as a monthly subscription, not requiring a long term commitment. It’s scalable enough to fit the needs of a single user, single location operation or those of a global manufacturing company with 20 locations.
Adrian from Zeelandia Ltd
Specialty: Food and Beverage
Employees number: 21 - 50 employees
I was looking for an easy to use CMMS mainly for setting up a PM system to satisfy auditors in our small factory, however my wishlist grew when I realised that our field based activities and difficult to track spares stock could also be taken care of with a CMMS. The problem came when many systems are over complicated and over priced for my use and others didn't have the android app to assist in field based activities. With a small budget for the software I looked at "free" software but soon found the limitations on these, also one system that was free and open source struggled to install on our servers and had zero support.
I tried the free trial of MA and was instantly impressed, it just works! and is very easy to use. I moved onto the cost effective paid version and have been impressed with it so far. I would thoroughly recommend you try it.
The negatives are small and the positives outweigh them, very knowledgable support is there and I have used it by direct email, however a better knowledge base would be great and a support ticket system. A more customisable app and one with offline support for when you have no data signal would be brilliant.
I recommend trying before you buy, I did and MA came on top.
Darren from Skyline Rotorua
Specialty: Sports and Recreation
Employees number: 101 to 500 employees
Intuitive and easy implementation and ongoing use. Great that everything is cloud based so always accessible.
It does not like operating on Microsoft Explorer. Have to use other browser for best results.
Try the online trial and see how easy it is to use.
Jason from iModules Software
Employees number: 1 employee
It had all the functionality I needed from parts tracking, meter readings, preventive maintenance schedules, etc.
No schedules are available for common equipment. The price hike made it too expensive for homeowner and small business use.
I ended up writing my own hosted solution. It is free (monetized by replacement part suggestions) and has the added bonus of shared public schedules for common machines (cars, trucks, compressors, generators).
Yoginatha from Saiva Siddhanta Church
Date: September 2013
On 372 acres, less than five miles from an extinct volcano, Kauai's Hindu Monestary is the home to 20+ monastics. Here we manage a world congregation and publish an international magazine, "Hinduism Today". We care for the land and buildings, grow much of our own food, and have just installed a 30KW photovoltaic system. We have five tractors, four utility vehicles, a skid steer, a construction loader/backhoe, a "Mini" excavator and hundreds of other assets. All of this requires maintenance, from the largest machine down to the smallest garden bed, and it is all managed through the use of Maintenance Assistant (MA) CMMS.
The monastics use the relational database management system and IDE "4D" for much of their accounting, inventory, member and student data and mailing lists. For many years, it's calendar component was also used to manage and schedule the monastery maintenance until the programming became too much of a burden due to a constantly expanding and changing maintenance need. Also, many much needed aspects such as metering and parts inventory had not been programmed into the 4D system, representing additional programming burdens.
Then monks searched for something relatively simple, inexpensive, and effective - they found MA CMMS. They started with MA version V3.0 in 2009. The initial changeover of hundreds of assets and routines was time consuming, but relatively easy once the overall structure was assimilated. The program works admirably well for an incredibly diverse range of routines. The MA staff was amused to find that the monks even entered the schedules for planting and harvesting kale, swiss chard, and a range of other vegetables; as well as the picking of the many varieties of tropical fruit on the property as each one comes "on-line". Learning to use MA by the maintenance team was not a long stretch from the original system and was quick and easy.
One of the greatest boons in the changeover to and development of the program, was the availability of the MA support team. Suggested changes and bug reports have been handled quickly, sometimes overnight, and they have worked closely with the monastics at every step of the program implementation. They have made what could have been a difficult task a relatively simple and smooth transition. MA has opened doors which would have otherwise remained closed, and provides a bright future for the continued expansion and maintenance of this small Hindu monastery on the Garden Island of Kauai.
Mark from St Anne's Diocesan College
Date: September 2013
As an independent educational institution with full boarding facilities, we are essentially a 500 people village. We manage several areas within the campus, ranging from water & waste to buildings and facilities.
We chose MA because of the ease of use. We set it up on our own and found the process to be simple and well documented. The technical support team have been superb. Prior to this an Excel spreadsheet was used to manage the work requests. No planned maintenance was being done. Maintenance management and control was very much re-active.
We have been running on this system for just over a year and have found it to be an integral part of our daily operations.
Thanks MA for a great product!