MaintenanceEdge by Dude Solutions Software


 

Dude Solutions™ provides a suite of web-based maintenance management applications that help streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting.

MaintenanceEdge™ includes a suite of three applications. Work Order™ helps manages work order request generation, as well as status tracking and reporting. Planned Maintenance™ allows the user to create maintenance schedules, automate work orders, and assign and manage recurring tasks. Work Order Wireless™ helps maintenance teams receive and manage work orders in the field via any mobile device. Since MaintenanceEdge is a web-based system, it can be accessed from anywhere with an Internet connection. With no software to install or hardware to maintain (the system is maintained in a secure data center by the vendor), users always have access to the most recent version and the most up-to-date information.

Dude Solutions is the parent company of FacilityDude, which currently serves more than 7,000 organizations in both the US and Canada.

 

MaintenanceEdge by Dude Solutions - Online request form
 
  • MaintenanceEdge by Dude Solutions - Online request form
    Online request form
  • MaintenanceEdge by Dude Solutions - Work orders by status
    Work orders by status
  • MaintenanceEdge by Dude Solutions - Advanced search
    Advanced search
  • MaintenanceEdge by Dude Solutions - Location expenditures summary
    Location expenditures summary
  • MaintenanceEdge by Dude Solutions - Mobile
    Mobile
  • MaintenanceEdge by Dude Solutions - PM schedule
    PM schedule
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

25 Reviews of MaintenanceEdge by Dude Solutions

Showing 1-20 of 25

 

from Teknion Ltd.
Specialty: Manufacturing
Number of employees: 1,001+ employees Employees number: 1,001+ employees

Good product with excellent service

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Likes Best

Very responsive in terms of communication and training. The product is reasonably in price and has great flexibility and capacity.

Likes Least

The cloud software seems to be less customized than anticipated. Overall, it's still acceptable.

Recommendations

The webinar demonstration is highly recommended with Q&A at the end.

 

from warren wilson college
Specialty: Aerospace
Number of employees: 1 employee Employees number: 1 employee

the ease of using a managment software program

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Likes Best

the ease of user integration for work order managment

Likes Least

some limitations of the software and the learning curve can varied

Recommendations

give it some time before deciding that it is not for you

 

from Ridgedale
Specialty: Religious Institutions
Number of employees: 11 - 20 employees Employees number: 11 - 20 employees

Great Product.

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N/A

Likes Best

The software was easy to use and the customer support training team was excellent.

Likes Least

Possible updated look. For example the app actually looks better than the web application on my desktop.

Recommendations

I do not have any recommendations for this at this time.

 

from Seal Bond
Specialty: Manufacturing
Number of employees: 21 - 50 employees Employees number: 21 - 50 employees

Great product. Simple and easy to learn and use.

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Likes Best

Easy to learn and use. Great support! keeps great track of PM's and projects.

Likes Least

Not anything I can think of. only been using it for 3 months.

Recommendations

Great support and instructions from a live person. Makes it easy to learn, because you can ask questions as you are learning the system. They do not give you too much info every instruction session. They show you what to do, then give you "homework" to apply what you just learned.

 

from Triumph Controls LLC
Specialty: Aerospace
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Perfect software for our small facility

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Likes Best

Product is simple to learn, teach and utilize. Vendor is easy to contact and communicate to. Quick to respond and solve anything we are not understanding. Quick to address any changes we desire.

Likes Least

PDF prints of the graphs could be better quality. However the detail is great

Recommendations

Make sure you understand the support and training that all vendors are providing. Facility Dude is the bomb.

 

from Anderson Technologies
Specialty: Automotive
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Preventative Maintenance software

Ease-of-use

Functionality

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Customer Support

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Likes Best

The software has the best (easiest to navigate and common sense flow) user interface out of the 4-5 competitors that I evaluated. The sales rep that I worked with was low pressure and responsive to my needs and questions. Implementation cost and annual service costs were very competitive. The after purchase training and setup was also very positive. I have a point person and scheduled time blocks for training and continue to have great customer service 3 months after implementation. In fact my training rep. emailed me today asking how things were going and if I had any questions.

Likes Least

In a perfect world, I would like to tailor the software to my specific needs and industry. Facility Dude is a generic software from the sense that it accommodates the language and requirements spanning several very different industries. I have had to be creative in a few cases with how we classify groups and naming convention. Not a big issue however the inability to have some level of customization would be my only complaint.

Recommendations

Demo's are a great way to interact with the various software packages and definitely allowed my team to make better decisions. Lack of Contracts if your buying the software or using a web based system are also a great way to use reduce risk if the software doesn't provide what you are looking for.

 

from PRTC
Specialty: Government
Number of employees: 21 - 50 employees Employees number: 21 - 50 employees

Great Product Great Price

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Likes Best

Maintenance Edge is a fully customizable database. With unlimited users I am able to expand to more than just my maintenance responsibilities. The ease of use and price make this the best CMMS on the market in my opinion. The customer support team at Facility Dude are very friendly and knowledgeable. They walk you thru every step of the process.

Likes Least

I really don't have any dislikes about the product.

Recommendations

When choosing a CCMS you need to plan out you needs and desires for your Facility.

 

from UNITED LINEN INC
Specialty: Other
Number of employees: 51 -100 employees Employees number: 51 -100 employees

I couldnt be happier with this system

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Likes Best

It is extremely user friendly and the more we learn about the system the more it has to offer. All of my techs were able to navigate through the system and get the basics down in a matter of minutes by day 2 they were creating work orders and asking about searching work history on equipment.

Likes Least

I have had to input all my assets, vendors, manufacturers, etc. the data entry is still ongoing after several months. I would suggest hiring someone for data entry.

Recommendations

Find out the data entry steps IE: first add your equipment classification, then equipment types, then manufacturers , then suppliers and enter equipment last ass you will need all of the others to enter equipment. This will save you a lot of backtracking if you try to jump ahead during your training

 

from BPM Lumber, LLC
Specialty: Manufacturing
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Maintenance Edge is awesome!

Ease-of-use

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Customer Support

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Likes Best

Maintenance Edge is easy to implement and daily use by myself and my technicians is quick. The FacilityDude staff are some of the nicest and easy to work with people that I have encountered.

Likes Least

I am in the manufacturing business (hardwood lumber mills). The heavy equipment and truck application of Maintenance Edge is not quite as interactive as previous programs I have used. The staff is listening to manufacturing clients to make these issues more workable and is making changes in the program to help users of trucks and other rolling stock to make use and the resulting information simpler to enter and report on.

Recommendations

Do your do diligence. take time to look at all brands of maintenance software and talk to current users.

 

from The Glencoe Club
Specialty: Sports and Recreation
Number of employees: 1 employee Employees number: 1 employee

Facility dude evaluation

Ease-of-use

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Likes Best

The setup is intuitive, and you are easily able to make changes to setup on the fly.

Likes Least

I don't like that a requester can see all requests in the system. I understand the rationale that it allows requester to see WO's in the system and may avoid duplication, but it also gives the requester a window into the Maintenance world that isn't always appropriate.
I would like to see this as a feature that could be turned on or off. I would welcome a response to this issue.

Recommendations

Get a VIP to evaluate how difficult it is to set up the system and the ease and quality of the info it generated. Be real about what features you will use in you operation and that will drive the price point. Acknowledge that you likely aren't running NASA. Keep it simple.

 

from DairyChem Labs
Specialty: Manufacturing
Number of employees: 1 employee Employees number: 1 employee

Facility maintenance software first timer

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Likes Best

This software is fairly easy to use, and the vendor allows for unlimited training sessions with anyone using the product.

Likes Least

Some of the forms and reports that are created are not configurable to our situation.

Recommendations

By and large, all facility maintenance software packages do pretty much the same thing. They inventory equipment and allow for tracking expenses and down time. Spend the time to make sure that the information needed from the system is configurable to your specific situation.

 

from The Colonnade Hotel
Specialty: Hospitality and Gaming
Number of employees: 1 employee Employees number: 1 employee

Excellent service-oriented product and company

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Product Quality

Customer Support

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Likes Best

I like the wide customization of data entry, with a service team that feel like colleagues.

Likes Least

It's not optimized for compiling capital asset documentation for creating a one-stop service for all asset tracking needs.

Recommendations

Couple this program with InventoryEdge, a separate module, but well integrated functional step up into a more sophisticated asset maintenance program.

 

from YMCA of the Foothills
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

When you need an edge

Ease-of-use

Functionality

Product Quality

Customer Support

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Product Quality
Quality
Support
Likes Best

As a product, MaintenanceEdge is supported by excellent customer support. The product itself is simple and straightforward once you've learned the interface. The streamlining of requests is intuitive and promotes a more productive work environment.

Likes Least

There are a few holes in functionality that either require long-winded solutions for the end user or aren't possible at all. Searches and filters are rudimentary, and the UI is outdated and clumsy.

Recommendations

With most software, experiencing a product demonstration before investment is critical. More so with software like MaintenanceEdge, where personal taste and the ability to optimize the system's functionality vary significantly from person to person. Make sure the people who will be involved are willing to invest the time to learn the system.

 

from Puffin Inn
Specialty: Hospitality and Gaming
Number of employees: 21 - 50 employees Employees number: 21 - 50 employees

Awesome and easy

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The vendor walks you through set up step-by-step. They have good webinars and videos. The product is easy to use and easy to modify to your needs.

Likes Least

I would like to have more in depth reporting functions, or maybe I just don't know how to use them.

Recommendations

It is a great, cost-effective product for a small business with a lot to keep track of. We use it not only for maintenance, but as task lists for all our departments.

 

from Crossings Community Church
Specialty: Religious Institutions
Number of employees: 51 -100 employees Employees number: 51 -100 employees

FacilityDude review

Ease-of-use

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Likes Best

We're still getting used to the system.

Likes Least

We're still new to it, but there's nothing so far.

Recommendations

Just do your homework when you're researching.

 

from Starved Rock Lodge
Specialty: Hospitality and Gaming
Number of employees: 6 - 10 employees Employees number: 6 - 10 employees

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I like the ease of use. It's fast, secure, and efficient. It's a great product.

Likes Least

I have to log in every time, but other than that, it is a great product.

Recommendations

It's a great program. I have no complaints or issues so far. Everything works great for me.

 

from HR/Facilities Director
Specialty: Hospitality and Gaming
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Great Product, very user-friendly!

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Likes Best

Ease of use. Web-based makes it easy to access from anywhere and integration.

Likes Least

Nothing really. So far, it has worked great, and we have been able to implement it step-by-step.

Recommendations

Make sure you know what you want to accomplish and evaluate software based on what best fits your needs. Look for a system that works best for the users that will be utilizing it.

 

from AAA Pharm
Specialty: Pharmaceuticals
Number of employees: 51 -100 employees Employees number: 51 -100 employees

Our success with Facility Dude's Maintenance Edge

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Likes Best

The unlimited support is really good and super helpful! They really excel here. And having unlimited users has truly been more helpful than I knew.

Likes Least

We are a manufacturing facility, and they typically had been focused on schools, but they are growing with more manufacturing customers and continually adding and making more adjustments.

Recommendations

Really consider how many users and how much training you'll need. The budget for these two items alone will sometimes out-cost some other packages, but here it's all included. (And, if you get a new employee at any time, they will train them)

 

from Branch Medical Group
Specialty: Manufacturing
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Very user-friendly

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Customer Support

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Likes Best

This is easy to use and user-friendly. It handles all my building needs. The support is ready to answer all my questions within minutes of an email.

Likes Least

I understand the product is so widely used in different industries. It would be nice to customize the field names.

Recommendations

The support system is great to work with. Use them!

 

from Van Wert County Hospital
Specialty: Healthcare
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

FacilityDude

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Likes Best

We reviewed a number of products, and FacilityDude offered the best value and fit for our purpose. We are able to offer our clients a one-stop site for requesting service for Maintenance, IT, Housekeeping and Biomed. Support and training have been great and prepared us well for the implementation.

Likes Least

There's no risk assessment tool or mobile app. It would be better if it were more adaptable to a specific industry.

Recommendations

Look at a number of products and demo at least three after you have narrowed your choices.

 
 
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