MaintenanceEdge by Dude Solutions Software


 

Dude Solutions provides a suite of web-based maintenance management applications that help businesses to streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting.

MaintenanceEdge includes a suite of three applications. Work Order helps manages work order request generation, as well as status tracking and reporting. Planned Maintenance allows the user to create maintenance schedules, automate work orders, and assign and manage recurring tasks. Work Order Wireless helps maintenance teams receive and manage work orders in the field via any mobile device.

Since MaintenanceEdge is a web-based system, it can be accessed from anywhere with an internet connection. With no software to install or hardware to maintain (the system is maintained in a secure data center by the vendor), users always have access to the most recent version and the most up-to-date information.

The solution is used across many industry verticals including clubs & associations, education, government, healthcare and manufacturing.

 

MaintenanceEdge by Dude Solutions - Online request form
 
  • MaintenanceEdge by Dude Solutions - Online request form
    Online request form
  • MaintenanceEdge by Dude Solutions - Work orders by status
    Work orders by status
  • MaintenanceEdge by Dude Solutions - Advanced search
    Advanced search
  • MaintenanceEdge by Dude Solutions - Location expenditures summary
    Location expenditures summary
  • MaintenanceEdge by Dude Solutions - Mobile
    Mobile
  • MaintenanceEdge by Dude Solutions - PM schedule
    PM schedule
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

41 Reviews of MaintenanceEdge by Dude Solutions

 

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Software Advice Reviews (34)
More Reviews (7)

Showing 1-20 of 34

Liam from Skyfold Inc.
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

 
 

Norm from Major Cable Manufacturing Company
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Easy to use and capable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system will satisfy our needs for at least the initial five years of a conversion to RCM.

Pros

Ease of use for price, great reporting. The Dude Intelligence reporting is newly developed and comes right out of the box with great graphs and organized data.

Cons

Currently limited in long term root cause failure analysis due to restricted levels of asset organization.

 
 

Chris from Teknion Furniture Systems
Specialty: Manufacturing
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

January 2017

January 2017

MaintenanceEdge by Dude Solutions

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We are launching the use of MaintenanceEdge to manage our Preventive Maintenance system, replacing a spreadsheet based system in place for years. The system is used to create Preventive Maintenance tasks specific to each piece of industrial equipment, and schedule them recurring as required.

Pros

Very simple and intuitive to use. Permission levels can be set up to let users have sufficient access to edit database records and fields without too much restriction. This allows for good customization.

Cons

There are limitations with search and look up features for certain fields of the data records. In most cases, one can search based on any data field, but in some key cases this is not easy and a round about way of finding a record is required.

Advice to Others

Request trial version of the software to familiarize yourself with its specific capabilities and shortcomings before committing to it.
Consult with Dude Solutions about their help to migrate an existing database at launch, to save having to do this record by record oneself.

 
 

Kevin from The GEO Group Inc.
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2016

November 2016

FacilityDude

Ease-of-use

Functionality

Product Quality

Customer Support

We have been using MaintenanceEdge by FacilityDude for for 4 months now and we love it. The software is very user friendly and easy to use compared to the old software that we had (EAM by Infor). The team from FacilityDude was very helpful with the switch over from one program to the other. I would recommend this software to any one that are look for a good and user friendly CMMS system.

Pros

Easy to use, unlimited support from the team at FacilityDude

Cons

None

 
 

John Morgan from WIKA Instruments Ltd.
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Affordable and loaded with features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The training from Dude Solutions was great, and the customer support is amazing. The program is cheap and it relatively easy to use and includes an app for phones that comes in handy on the shop floor. The downside for me so far is the lack of ability to easily define email notification structure.

Pros

Affordable, easy to deploy, app for portable devices, and great reporting options.

Cons

User roles are limited to predefined categories, and those categories define who receives emails when work orders are created. Also, there is no email notification once the work is completed.

Advice to Others

Don't waste $$$ on a similar software, buy this one and enjoy endless customer support and unlimited user accounts.

 
 

Kiet from Sysco Victoria
Specialty: Wholesale Distribution
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

full package deal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Full functionality for one price, unlimited training, unlimited users, etc. Don't have to pay for add-ons

Pros

full functionality for one price

Cons

No trial versions availble

 
 

Jim from Arlington Countryside Church
Specialty: Religious Institutions

September 2016

September 2016

Stong Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The product has been good, but the customer service and training has been what has made it a success

Likes Least

There are a few things that I wish took a few less clicks to complete.

Recommendations

CMMS is only a good fit if it matches the way you do things already. Make sure that you are willing to adapt to anything that is different than how you normally would operate.

 
 

Liz from Teknion
Specialty: Other

September 2016

September 2016

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's Simple to use, and I like that you can see everything requested.

Likes Least

From what I've experienced so far, everything is working well, I really don't have any least likes.

Recommendations

I don't have any recommendations, at this point, as I find the software really simple, from my perspective.

 
 

Aaron from Teknion Ltd.
Specialty: Manufacturing

September 2016

September 2016

Good experience generating and managing work orders

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

The best thing about this software is the elimination of paper hard copies of work orders as well as the ease of tracking and generating the maintenance work orders.

Likes Least

Although the software has a large number of features, some are underused because their placement or implementation in the user interface is not entirely intuitive in all situations.

Recommendations

Consider MaintenanceEdge as easy to implement and maintain because it is a browser-based instead of installed software

 
 

Rockson from Teknion Ltd.
Specialty: Manufacturing

September 2016

September 2016

Good product with excellent service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Very responsive in terms of communication and training. The product is reasonably in price and has great flexibility and capacity.

Likes Least

The cloud software seems to be less customized than anticipated. Overall, it's still acceptable.

Recommendations

The webinar demonstration is highly recommended with Q&A at the end.

 
 

gene from warren wilson college
Specialty: Aerospace

September 2016

September 2016

the ease of using a managment software program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

the ease of user integration for work order managment

Likes Least

some limitations of the software and the learning curve can varied

Recommendations

give it some time before deciding that it is not for you

 
 

Chris from Ridgedale
Specialty: Religious Institutions

April 2016

April 2016

Great Product.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The software was easy to use and the customer support training team was excellent.

Likes Least

Possible updated look. For example the app actually looks better than the web application on my desktop.

Recommendations

I do not have any recommendations for this at this time.

 
 

Eric from Seal Bond
Specialty: Manufacturing

March 2016

March 2016

Great product. Simple and easy to learn and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to learn and use. Great support! keeps great track of PM's and projects.

Likes Least

Not anything I can think of. only been using it for 3 months.

Recommendations

Great support and instructions from a live person. Makes it easy to learn, because you can ask questions as you are learning the system. They do not give you too much info every instruction session. They show you what to do, then give you "homework" to apply what you just learned.

 
 

Darryck from Triumph Controls LLC
Specialty: Aerospace

February 2016

February 2016

Perfect software for our small facility

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Product is simple to learn, teach and utilize. Vendor is easy to contact and communicate to. Quick to respond and solve anything we are not understanding. Quick to address any changes we desire.

Likes Least

PDF prints of the graphs could be better quality. However the detail is great

Recommendations

Make sure you understand the support and training that all vendors are providing. Facility Dude is the bomb.

 
 

Nathan from Anderson Technologies
Specialty: Automotive

January 2016

January 2016

Preventative Maintenance software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software has the best (easiest to navigate and common sense flow) user interface out of the 4-5 competitors that I evaluated. The sales rep that I worked with was low pressure and responsive to my needs and questions. Implementation cost and annual service costs were very competitive. The after purchase training and setup was also very positive. I have a point person and scheduled time blocks for training and continue to have great customer service 3 months after implementation. In fact my training rep. emailed me today asking how things were going and if I had any questions.

Likes Least

In a perfect world, I would like to tailor the software to my specific needs and industry. Facility Dude is a generic software from the sense that it accommodates the language and requirements spanning several very different industries. I have had to be creative in a few cases with how we classify groups and naming convention. Not a big issue however the inability to have some level of customization would be my only complaint.

Recommendations

Demo's are a great way to interact with the various software packages and definitely allowed my team to make better decisions. Lack of Contracts if your buying the software or using a web based system are also a great way to use reduce risk if the software doesn't provide what you are looking for.

 
 

David from PRTC
Specialty: Government

January 2016

January 2016

Great Product Great Price

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Maintenance Edge is a fully customizable database. With unlimited users I am able to expand to more than just my maintenance responsibilities. The ease of use and price make this the best CMMS on the market in my opinion. The customer support team at Facility Dude are very friendly and knowledgeable. They walk you thru every step of the process.

Likes Least

I really don't have any dislikes about the product.

Recommendations

When choosing a CCMS you need to plan out you needs and desires for your Facility.

 
 

Wesley from UNITED LINEN INC
Specialty: Other

December 2015

December 2015

I couldnt be happier with this system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is extremely user friendly and the more we learn about the system the more it has to offer. All of my techs were able to navigate through the system and get the basics down in a matter of minutes by day 2 they were creating work orders and asking about searching work history on equipment.

Likes Least

I have had to input all my assets, vendors, manufacturers, etc. the data entry is still ongoing after several months. I would suggest hiring someone for data entry.

Recommendations

Find out the data entry steps IE: first add your equipment classification, then equipment types, then manufacturers , then suppliers and enter equipment last ass you will need all of the others to enter equipment. This will save you a lot of backtracking if you try to jump ahead during your training

 
 

Mark from BPM Lumber, LLC
Specialty: Manufacturing

May 2015

May 2015

Maintenance Edge is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Maintenance Edge is easy to implement and daily use by myself and my technicians is quick. The FacilityDude staff are some of the nicest and easy to work with people that I have encountered.

Likes Least

I am in the manufacturing business (hardwood lumber mills). The heavy equipment and truck application of Maintenance Edge is not quite as interactive as previous programs I have used. The staff is listening to manufacturing clients to make these issues more workable and is making changes in the program to help users of trucks and other rolling stock to make use and the resulting information simpler to enter and report on.

Recommendations

Do your do diligence. take time to look at all brands of maintenance software and talk to current users.

 
 

Dennis from The Glencoe Club
Specialty: Sports and Recreation

March 2015

March 2015

Facility dude evaluation

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The setup is intuitive, and you are easily able to make changes to setup on the fly.

Likes Least

I don't like that a requester can see all requests in the system. I understand the rationale that it allows requester to see WO's in the system and may avoid duplication, but it also gives the requester a window into the Maintenance world that isn't always appropriate.
I would like to see this as a feature that could be turned on or off. I would welcome a response to this issue.

Recommendations

Get a VIP to evaluate how difficult it is to set up the system and the ease and quality of the info it generated. Be real about what features you will use in you operation and that will drive the price point. Acknowledge that you likely aren't running NASA. Keep it simple.

 
 

Kyle from DairyChem Labs
Specialty: Manufacturing

February 2015

February 2015

Facility maintenance software first timer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This software is fairly easy to use, and the vendor allows for unlimited training sessions with anyone using the product.

Likes Least

Some of the forms and reports that are created are not configurable to our situation.

Recommendations

By and large, all facility maintenance software packages do pretty much the same thing. They inventory equipment and allow for tracking expenses and down time. Spend the time to make sure that the information needed from the system is configurable to your specific situation.

 
 
 
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Showing 1-7 of 7

Allen from VA Medical Center

February 2014

February 2014

Preventive Maintenance Program

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

¿We began using MaintenanceEdge because we needed a better preventive maintenance program. Our previous program lacked specific information about what work needed to be done and what had been done. MaintenanceEdge helped us set our new baseline for proper preventive maintenance. We feel confident PM gains the maximum life out of our equipment. We have an accurate inventory and the maintenance equipment records are helpful during regulatory reviews. In fact, The Joint Commission called our system `a best practice¿ from their experience during our last review. In addition to improving our PM program, it also improved our operations and staff scheduling almost immediately. Having the ability to run reports showing open or in-progress work orders helps us to more effectively allocate staff and resources. Our day-to-day operations are a lot smoother now.¿

Source: Capterra
 

Brad from Central Washington Comprehensive Mental Health

February 2014

February 2014

Customer Support, Reporting Features, Increased Productivity /Accountability

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The customer support at Facility Dude is fantastic! The Facility Dude staff are knowledgable and very quick to respond with answers to my questions as well as questions the rest of my team may have. The are very personable and understand that not all of us are computer geeks so they explain solutions in terms we can understand.

¿We have multiple facilities across three counties, so we are mindful of travel time and expense. MaintenanceEdge helps us prioritize assignments which has greatly improved our productivity. We can easily see the most important items and address those first. MaintenanceEdge has also enabled us to do benchmarking and analyze our data to determine how we are utilizing our resources. Information from the system is essential when we advocate for additional staff or plan for future needs.¿

Source: Capterra
 

Tim from YMCA of Middle TN

January 2014

January 2014

Great product for small and large-scale operations

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using Facility Dude software for several years now and have enjoyed how efficient it makes communication on every level. Its basic use for those requesting work orders to be done is very easy to navigate - which is perfect for those who are not frequently using the software, but need to get some work done.

The larger scale - mostly tracking for several different locations - can be a little more difficult because of the vast scope of things the software can do. However, just about every problem can be solved with some practice paired with their staff service.

Source: Capterra
 

Shawn from SaskCentral

January 2014

January 2014

MaintenanceEDGE

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We were looking for a new preventative maintenance system for our facility when we stumbled upon the MaintenanceEDGE product by Facility Dude. Setting up the system was very simple and if we required support it was always a professional and very friendly experience with the staff at Facility Dude. Once the program was built, going in and making required changes were made with ease unlike the cumbersome system we were accustomed to.

The work order system was something we weren't looking for but it was included within the MaintenanceEDGE product so we decided to implement it. It certainly has proven to be a very valuable tool in tracking labour and maximizing resources as well as providing our clients with a very interactive and user friendly work request system.

Source: Capterra
 

TJ from Spalding County, Georgia

January 2014

January 2014

A Tool You Can Not Go Without

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We initially began using Facility Dude in July of 2013. Are initial goal was to utilize Facility Dude in several departments thru out our Government entity. The startegy was to start out slowly to see if the software would meet our needs. After adding our fifth department last week, we have become very pleased with its performance.

Facility Dude is currently being used in our following departments: Parks and Recreation, Public Works, Communications, Community Development and Construction and Maintenance. Each department is on schedule of implementaion of various degrees and levels. The unique aspect of Facility Dude is that the departments have been able to operate seperatley within the same account while the sytem stays intact as a whole. This allows for upper management and county officials to view a snap shot of all departments at any given time. The other crucial advantage of using one work order system is that departments can easily exchange information without restriction.

Facility dudes internet based access does not burden hardware specifications allowing us to be creative in finding efficient means of operation. For example we can utilze Ipad technology that is a few years old allowing us to purchase used hardware at a much less expensive expenditure. This carries over to not needeing as powerfull technology in relation to overall hardware costs.

Several times while implementing Facility Dude we have come across needs that were not readily tested already within the workings of the original system. Facility Dude has been very helpful in working with us in developing protocols to work thru these "custom to us" features. Currently we are working together in areas that need fine tunning.

The overall impression we have recieved from our online in the field staff has been very positive, with an emphasis on ease of use. The support staff at Facility Dude has always be extremly timely and usually instant.

The timely completion rate of work orders has decreased from one half to one full day on average. This has been a result of requests from requesters going immediately into the system and technicians being able to see them and route themselves accordingly.

Can I at this time do a complete review of Facility Dude? No I can not, reason being is that as much as we have already made succesfull we have not begun to scratch the surface of all that we think Facility Dude will do for us.

Source: Capterra
 

Ryan from YMCA of Middle Tennessee

January 2014

January 2014

Facility Dude- 5 Star Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Maintenance Edge (Facility Dude) is an amazing work order system. From web based software to there 5 star training and support. I would highly recommend it to anyone thinking about a new software or changing what you are currently using . The easy of use and advanced features makes it un-matched.

Source: Capterra
 

Aislynn from The Landings Club

January 2014

January 2014

Getting To Know The Dude

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Prior to using Facility Dude for the first time, I had zero experience with any type of IMMS. After about 3 months at my current position, I was the resident expert in my department for all questions and new users. The trick with MaintenanceEdge/FacilityDude (aka ME/FD), is prepping your account before users get in an create loads of data. Without the proper equipment, budgets, departments, etc. already in there, your reporting will be arduous. If a small amount of prep is completed prior to launching, it can be the automated cost-tracking, email-reminding, planned maintenance-scheduling DREAM assistant for your maintenance needs - or otherwise. I have also used ME/FD to track our Safety Program project from initial safety inspection all the way to the confirmation of work completed. All in all, you get out what you put in, but The Dude makes it easy to ferret out the info you need and get going with tracking and planning!

Source: Capterra