MaintenanceEdge by Dude Solutions Software


 

Dude Solutions™ provides a suite of web-based maintenance management applications that help streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting.

MaintenanceEdge™ includes a suite of three applications. Work Order™ helps manages work order request generation, as well as status tracking and reporting. Planned Maintenance™ allows the user to create maintenance schedules, automate work orders, and assign and manage recurring tasks. Work Order Wireless™ helps maintenance teams receive and manage work orders in the field via any mobile device. Since MaintenanceEdge is a web-based system, it can be accessed from anywhere with an Internet connection. With no software to install or hardware to maintain (the system is maintained in a secure data center by the vendor), users always have access to the most recent version and the most up-to-date information.

Dude Solutions is the parent company of FacilityDude, which currently serves more than 7,000 organizations in both the US and Canada.

 

MaintenanceEdge by Dude Solutions - Online request form
 
  • MaintenanceEdge by Dude Solutions - Online request form
    Online request form
  • MaintenanceEdge by Dude Solutions - Work orders by status
    Work orders by status
  • MaintenanceEdge by Dude Solutions - Advanced search
    Advanced search
  • MaintenanceEdge by Dude Solutions - Location expenditures summary
    Location expenditures summary
  • MaintenanceEdge by Dude Solutions - Mobile
    Mobile
  • MaintenanceEdge by Dude Solutions - PM schedule
    PM schedule
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

39 Reviews of MaintenanceEdge by Dude Solutions

 
Software Advice Reviews (32)
More Reviews (7)

Showing 1-20 of 32

from The GEO Group Inc.
Specialty: Other
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

FacilityDude

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We have been using MaintenanceEdge by FacilityDude for for 4 months now and we love it. The software is very user friendly and easy to use compared to the old software that we had (EAM by Infor). The team from FacilityDude was very helpful with the switch over from one program to the other. I would recommend this software to any one that are look for a good and user friendly CMMS system.

Pros

Easy to use, unlimited support from the team at FacilityDude

Cons

None

 
 

from WIKA Instruments Ltd.
Specialty: Manufacturing
Number of employees: 201-500 employees Employees number: 201-500 employees

Affordable and loaded with features

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Value for Money

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The training from Dude Solutions was great, and the customer support is amazing. The program is cheap and it relatively easy to use and includes an app for phones that comes in handy on the shop floor. The downside for me so far is the lack of ability to easily define email notification structure.

Pros

Affordable, easy to deploy, app for portable devices, and great reporting options.

Cons

User roles are limited to predefined categories, and those categories define who receives emails when work orders are created. Also, there is no email notification once the work is completed.

Advice to Others

Don't waste $$$ on a similar software, buy this one and enjoy endless customer support and unlimited user accounts.

 
 

from Sysco Victoria
Specialty: Wholesale Distribution
Number of employees: 201-500 employees Employees number: 201-500 employees

full package deal

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Value for Money

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Full functionality for one price, unlimited training, unlimited users, etc. Don't have to pay for add-ons

Pros

full functionality for one price

Cons

No trial versions availble

 
 

from Arlington Countryside Church
Specialty: Religious Institutions

Stong Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

The product has been good, but the customer service and training has been what has made it a success

Likes Least

There are a few things that I wish took a few less clicks to complete.

Recommendations

CMMS is only a good fit if it matches the way you do things already. Make sure that you are willing to adapt to anything that is different than how you normally would operate.

 
 

from Teknion
Specialty: Other

Easy to use

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

It's Simple to use, and I like that you can see everything requested.

Likes Least

From what I've experienced so far, everything is working well, I really don't have any least likes.

Recommendations

I don't have any recommendations, at this point, as I find the software really simple, from my perspective.

 
 

from Teknion Furniture Systems
Specialty: Manufacturing

FacilityDude Is a good system for managing Maintenance Work Orders

Ease-of-use

Functionality

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Value for Money

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N/A

Likes Best

Software is intuitive and easy to use. No intensive training required to learn the basic functionality and usefulness. System provides notifications of Work Order status, making follow-up on work completion much more efficient.

Likes Least

Creating new Work Orders with file attachments is unfortunately a 2 step process, requiring first creation of the basic Work Order, then re-accessing it to attach a file. Not really complicated, but could be simpler if file attachment were possible at time of creation.

Recommendations

When setting up initially, ensure database of equipment information is as correct and complete as possible, to prevent need to do so record-by-record after the fact.

 
 

from Teknion Ltd.
Specialty: Manufacturing

Good experience generating and managing work orders

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Functionality

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Value for Money

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N/A

Likes Best

The best thing about this software is the elimination of paper hard copies of work orders as well as the ease of tracking and generating the maintenance work orders.

Likes Least

Although the software has a large number of features, some are underused because their placement or implementation in the user interface is not entirely intuitive in all situations.

Recommendations

Consider MaintenanceEdge as easy to implement and maintain because it is a browser-based instead of installed software

 
 

from Teknion Ltd.
Specialty: Manufacturing

Good product with excellent service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Very responsive in terms of communication and training. The product is reasonably in price and has great flexibility and capacity.

Likes Least

The cloud software seems to be less customized than anticipated. Overall, it's still acceptable.

Recommendations

The webinar demonstration is highly recommended with Q&A at the end.

 
 

from warren wilson college
Specialty: Aerospace

the ease of using a managment software program

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Value for Money

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Likes Best

the ease of user integration for work order managment

Likes Least

some limitations of the software and the learning curve can varied

Recommendations

give it some time before deciding that it is not for you

 
 

from Ridgedale
Specialty: Religious Institutions

Great Product.

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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N/A

Likes Best

The software was easy to use and the customer support training team was excellent.

Likes Least

Possible updated look. For example the app actually looks better than the web application on my desktop.

Recommendations

I do not have any recommendations for this at this time.

 
 

from Seal Bond
Specialty: Manufacturing

Great product. Simple and easy to learn and use.

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Likes Best

Easy to learn and use. Great support! keeps great track of PM's and projects.

Likes Least

Not anything I can think of. only been using it for 3 months.

Recommendations

Great support and instructions from a live person. Makes it easy to learn, because you can ask questions as you are learning the system. They do not give you too much info every instruction session. They show you what to do, then give you "homework" to apply what you just learned.

 
 

from Triumph Controls LLC
Specialty: Aerospace

Perfect software for our small facility

Ease-of-use

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Likes Best

Product is simple to learn, teach and utilize. Vendor is easy to contact and communicate to. Quick to respond and solve anything we are not understanding. Quick to address any changes we desire.

Likes Least

PDF prints of the graphs could be better quality. However the detail is great

Recommendations

Make sure you understand the support and training that all vendors are providing. Facility Dude is the bomb.

 
 

from Anderson Technologies
Specialty: Automotive

Preventative Maintenance software

Ease-of-use

Functionality

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Customer Support

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Likes Best

The software has the best (easiest to navigate and common sense flow) user interface out of the 4-5 competitors that I evaluated. The sales rep that I worked with was low pressure and responsive to my needs and questions. Implementation cost and annual service costs were very competitive. The after purchase training and setup was also very positive. I have a point person and scheduled time blocks for training and continue to have great customer service 3 months after implementation. In fact my training rep. emailed me today asking how things were going and if I had any questions.

Likes Least

In a perfect world, I would like to tailor the software to my specific needs and industry. Facility Dude is a generic software from the sense that it accommodates the language and requirements spanning several very different industries. I have had to be creative in a few cases with how we classify groups and naming convention. Not a big issue however the inability to have some level of customization would be my only complaint.

Recommendations

Demo's are a great way to interact with the various software packages and definitely allowed my team to make better decisions. Lack of Contracts if your buying the software or using a web based system are also a great way to use reduce risk if the software doesn't provide what you are looking for.

 
 

from PRTC
Specialty: Government

Great Product Great Price

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Maintenance Edge is a fully customizable database. With unlimited users I am able to expand to more than just my maintenance responsibilities. The ease of use and price make this the best CMMS on the market in my opinion. The customer support team at Facility Dude are very friendly and knowledgeable. They walk you thru every step of the process.

Likes Least

I really don't have any dislikes about the product.

Recommendations

When choosing a CCMS you need to plan out you needs and desires for your Facility.

 
 

from UNITED LINEN INC
Specialty: Other

I couldnt be happier with this system

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

It is extremely user friendly and the more we learn about the system the more it has to offer. All of my techs were able to navigate through the system and get the basics down in a matter of minutes by day 2 they were creating work orders and asking about searching work history on equipment.

Likes Least

I have had to input all my assets, vendors, manufacturers, etc. the data entry is still ongoing after several months. I would suggest hiring someone for data entry.

Recommendations

Find out the data entry steps IE: first add your equipment classification, then equipment types, then manufacturers , then suppliers and enter equipment last ass you will need all of the others to enter equipment. This will save you a lot of backtracking if you try to jump ahead during your training

 
 

from BPM Lumber, LLC
Specialty: Manufacturing

Maintenance Edge is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

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Support
Likes Best

Maintenance Edge is easy to implement and daily use by myself and my technicians is quick. The FacilityDude staff are some of the nicest and easy to work with people that I have encountered.

Likes Least

I am in the manufacturing business (hardwood lumber mills). The heavy equipment and truck application of Maintenance Edge is not quite as interactive as previous programs I have used. The staff is listening to manufacturing clients to make these issues more workable and is making changes in the program to help users of trucks and other rolling stock to make use and the resulting information simpler to enter and report on.

Recommendations

Do your do diligence. take time to look at all brands of maintenance software and talk to current users.

 
 

from The Glencoe Club
Specialty: Sports and Recreation

Facility dude evaluation

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Likes Best

The setup is intuitive, and you are easily able to make changes to setup on the fly.

Likes Least

I don't like that a requester can see all requests in the system. I understand the rationale that it allows requester to see WO's in the system and may avoid duplication, but it also gives the requester a window into the Maintenance world that isn't always appropriate.
I would like to see this as a feature that could be turned on or off. I would welcome a response to this issue.

Recommendations

Get a VIP to evaluate how difficult it is to set up the system and the ease and quality of the info it generated. Be real about what features you will use in you operation and that will drive the price point. Acknowledge that you likely aren't running NASA. Keep it simple.

 
 

from DairyChem Labs
Specialty: Manufacturing

Facility maintenance software first timer

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

This software is fairly easy to use, and the vendor allows for unlimited training sessions with anyone using the product.

Likes Least

Some of the forms and reports that are created are not configurable to our situation.

Recommendations

By and large, all facility maintenance software packages do pretty much the same thing. They inventory equipment and allow for tracking expenses and down time. Spend the time to make sure that the information needed from the system is configurable to your specific situation.

 
 

from The Colonnade Hotel
Specialty: Hospitality and Gaming

Excellent service-oriented product and company

Ease-of-use

Functionality

Product Quality

Customer Support

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Product Quality
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Likes Best

I like the wide customization of data entry, with a service team that feel like colleagues.

Likes Least

It's not optimized for compiling capital asset documentation for creating a one-stop service for all asset tracking needs.

Recommendations

Couple this program with InventoryEdge, a separate module, but well integrated functional step up into a more sophisticated asset maintenance program.

 
 

from YMCA of the Foothills
Specialty: Other

When you need an edge

Ease-of-use

Functionality

Product Quality

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Likes Best

As a product, MaintenanceEdge is supported by excellent customer support. The product itself is simple and straightforward once you've learned the interface. The streamlining of requests is intuitive and promotes a more productive work environment.

Likes Least

There are a few holes in functionality that either require long-winded solutions for the end user or aren't possible at all. Searches and filters are rudimentary, and the UI is outdated and clumsy.

Recommendations

With most software, experiencing a product demonstration before investment is critical. More so with software like MaintenanceEdge, where personal taste and the ability to optimize the system's functionality vary significantly from person to person. Make sure the people who will be involved are willing to invest the time to learn the system.

 
 
 
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