Dude Solutions provides a suite of web-based maintenance management applications that help businesses to streamline maintenance operations with centralized requests, automated maintenance workflow, and simple reporting.
MaintenanceEdge includes a suite of three applications. Work Order helps manages work order request generation, as well as status tracking and reporting. Planned Maintenance allows the user to create maintenance schedules, automate work orders, and assign and manage recurring tasks. Work Order Wireless helps maintenance teams receive and manage work orders in the field via any mobile device.
Since MaintenanceEdge is a web-based system, it can be accessed from anywhere with an internet connection. With no software to install or hardware to maintain (the system is maintained in a secure data center by the vendor), users always have access to the most recent version and the most up-to-date information.
The solution is used across many industry verticals including clubs & associations, education, government, healthcare and manufacturing.
Liam from Skyfold Inc.
Employees number: 51-200 employees
Norm from Major Cable Manufacturing Company
Employees number: 10,000+ employees
This system will satisfy our needs for at least the initial five years of a conversion to RCM.
Ease of use for price, great reporting. The Dude Intelligence reporting is newly developed and comes right out of the box with great graphs and organized data.
Currently limited in long term root cause failure analysis due to restricted levels of asset organization.
Chris from Teknion Furniture Systems
Employees number: 501-1,000 employees
We are launching the use of MaintenanceEdge to manage our Preventive Maintenance system, replacing a spreadsheet based system in place for years. The system is used to create Preventive Maintenance tasks specific to each piece of industrial equipment, and schedule them recurring as required.
Very simple and intuitive to use. Permission levels can be set up to let users have sufficient access to edit database records and fields without too much restriction. This allows for good customization.
There are limitations with search and look up features for certain fields of the data records. In most cases, one can search based on any data field, but in some key cases this is not easy and a round about way of finding a record is required.
Request trial version of the software to familiarize yourself with its specific capabilities and shortcomings before committing to it.
Consult with Dude Solutions about their help to migrate an existing database at launch, to save having to do this record by record oneself.
Kevin from The GEO Group Inc.
Employees number: 5,001-10,000 employees
We have been using MaintenanceEdge by FacilityDude for for 4 months now and we love it. The software is very user friendly and easy to use compared to the old software that we had (EAM by Infor). The team from FacilityDude was very helpful with the switch over from one program to the other. I would recommend this software to any one that are look for a good and user friendly CMMS system.
Easy to use, unlimited support from the team at FacilityDude
John Morgan from WIKA Instruments Ltd.
Employees number: 201-500 employees
The training from Dude Solutions was great, and the customer support is amazing. The program is cheap and it relatively easy to use and includes an app for phones that comes in handy on the shop floor. The downside for me so far is the lack of ability to easily define email notification structure.
Affordable, easy to deploy, app for portable devices, and great reporting options.
User roles are limited to predefined categories, and those categories define who receives emails when work orders are created. Also, there is no email notification once the work is completed.
Don't waste $$$ on a similar software, buy this one and enjoy endless customer support and unlimited user accounts.
Kiet from Sysco Victoria
Specialty: Wholesale Distribution
Employees number: 201-500 employees
Full functionality for one price, unlimited training, unlimited users, etc. Don't have to pay for add-ons
full functionality for one price
No trial versions availble
Jim from Arlington Countryside Church
Specialty: Religious Institutions
The product has been good, but the customer service and training has been what has made it a success
There are a few things that I wish took a few less clicks to complete.
CMMS is only a good fit if it matches the way you do things already. Make sure that you are willing to adapt to anything that is different than how you normally would operate.
Liz from Teknion
It's Simple to use, and I like that you can see everything requested.
From what I've experienced so far, everything is working well, I really don't have any least likes.
I don't have any recommendations, at this point, as I find the software really simple, from my perspective.
Aaron from Teknion Ltd.
The best thing about this software is the elimination of paper hard copies of work orders as well as the ease of tracking and generating the maintenance work orders.
Although the software has a large number of features, some are underused because their placement or implementation in the user interface is not entirely intuitive in all situations.
Consider MaintenanceEdge as easy to implement and maintain because it is a browser-based instead of installed software
Rockson from Teknion Ltd.
Very responsive in terms of communication and training. The product is reasonably in price and has great flexibility and capacity.
The cloud software seems to be less customized than anticipated. Overall, it's still acceptable.
The webinar demonstration is highly recommended with Q&A at the end.
gene from warren wilson college
the ease of user integration for work order managment
some limitations of the software and the learning curve can varied
give it some time before deciding that it is not for you
Chris from Ridgedale
Specialty: Religious Institutions
The software was easy to use and the customer support training team was excellent.
Possible updated look. For example the app actually looks better than the web application on my desktop.
I do not have any recommendations for this at this time.
Eric from Seal Bond
Easy to learn and use. Great support! keeps great track of PM's and projects.
Not anything I can think of. only been using it for 3 months.
Great support and instructions from a live person. Makes it easy to learn, because you can ask questions as you are learning the system. They do not give you too much info every instruction session. They show you what to do, then give you "homework" to apply what you just learned.
Darryck from Triumph Controls LLC
Product is simple to learn, teach and utilize. Vendor is easy to contact and communicate to. Quick to respond and solve anything we are not understanding. Quick to address any changes we desire.
PDF prints of the graphs could be better quality. However the detail is great
Make sure you understand the support and training that all vendors are providing. Facility Dude is the bomb.
Nathan from Anderson Technologies
The software has the best (easiest to navigate and common sense flow) user interface out of the 4-5 competitors that I evaluated. The sales rep that I worked with was low pressure and responsive to my needs and questions. Implementation cost and annual service costs were very competitive. The after purchase training and setup was also very positive. I have a point person and scheduled time blocks for training and continue to have great customer service 3 months after implementation. In fact my training rep. emailed me today asking how things were going and if I had any questions.
In a perfect world, I would like to tailor the software to my specific needs and industry. Facility Dude is a generic software from the sense that it accommodates the language and requirements spanning several very different industries. I have had to be creative in a few cases with how we classify groups and naming convention. Not a big issue however the inability to have some level of customization would be my only complaint.
Demo's are a great way to interact with the various software packages and definitely allowed my team to make better decisions. Lack of Contracts if your buying the software or using a web based system are also a great way to use reduce risk if the software doesn't provide what you are looking for.
David from PRTC
Maintenance Edge is a fully customizable database. With unlimited users I am able to expand to more than just my maintenance responsibilities. The ease of use and price make this the best CMMS on the market in my opinion. The customer support team at Facility Dude are very friendly and knowledgeable. They walk you thru every step of the process.
I really don't have any dislikes about the product.
When choosing a CCMS you need to plan out you needs and desires for your Facility.
Wesley from UNITED LINEN INC
It is extremely user friendly and the more we learn about the system the more it has to offer. All of my techs were able to navigate through the system and get the basics down in a matter of minutes by day 2 they were creating work orders and asking about searching work history on equipment.
I have had to input all my assets, vendors, manufacturers, etc. the data entry is still ongoing after several months. I would suggest hiring someone for data entry.
Find out the data entry steps IE: first add your equipment classification, then equipment types, then manufacturers , then suppliers and enter equipment last ass you will need all of the others to enter equipment. This will save you a lot of backtracking if you try to jump ahead during your training
Mark from BPM Lumber, LLC
Maintenance Edge is easy to implement and daily use by myself and my technicians is quick. The FacilityDude staff are some of the nicest and easy to work with people that I have encountered.
I am in the manufacturing business (hardwood lumber mills). The heavy equipment and truck application of Maintenance Edge is not quite as interactive as previous programs I have used. The staff is listening to manufacturing clients to make these issues more workable and is making changes in the program to help users of trucks and other rolling stock to make use and the resulting information simpler to enter and report on.
Do your do diligence. take time to look at all brands of maintenance software and talk to current users.
Dennis from The Glencoe Club
Specialty: Sports and Recreation
The setup is intuitive, and you are easily able to make changes to setup on the fly.
I don't like that a requester can see all requests in the system. I understand the rationale that it allows requester to see WO's in the system and may avoid duplication, but it also gives the requester a window into the Maintenance world that isn't always appropriate.
I would like to see this as a feature that could be turned on or off. I would welcome a response to this issue.
Get a VIP to evaluate how difficult it is to set up the system and the ease and quality of the info it generated. Be real about what features you will use in you operation and that will drive the price point. Acknowledge that you likely aren't running NASA. Keep it simple.
Kyle from DairyChem Labs
This software is fairly easy to use, and the vendor allows for unlimited training sessions with anyone using the product.
Some of the forms and reports that are created are not configurable to our situation.
By and large, all facility maintenance software packages do pretty much the same thing. They inventory equipment and allow for tracking expenses and down time. Spend the time to make sure that the information needed from the system is configurable to your specific situation.
Allen from VA Medical Center
¿We began using MaintenanceEdge because we needed a better preventive maintenance program. Our previous program lacked specific information about what work needed to be done and what had been done. MaintenanceEdge helped us set our new baseline for proper preventive maintenance. We feel confident PM gains the maximum life out of our equipment. We have an accurate inventory and the maintenance equipment records are helpful during regulatory reviews. In fact, The Joint Commission called our system `a best practice¿ from their experience during our last review. In addition to improving our PM program, it also improved our operations and staff scheduling almost immediately. Having the ability to run reports showing open or in-progress work orders helps us to more effectively allocate staff and resources. Our day-to-day operations are a lot smoother now.¿
Brad from Central Washington Comprehensive Mental Health
The customer support at Facility Dude is fantastic! The Facility Dude staff are knowledgable and very quick to respond with answers to my questions as well as questions the rest of my team may have. The are very personable and understand that not all of us are computer geeks so they explain solutions in terms we can understand.
¿We have multiple facilities across three counties, so we are mindful of travel time and expense. MaintenanceEdge helps us prioritize assignments which has greatly improved our productivity. We can easily see the most important items and address those first. MaintenanceEdge has also enabled us to do benchmarking and analyze our data to determine how we are utilizing our resources. Information from the system is essential when we advocate for additional staff or plan for future needs.¿
Tim from YMCA of Middle TN
I've been using Facility Dude software for several years now and have enjoyed how efficient it makes communication on every level. Its basic use for those requesting work orders to be done is very easy to navigate - which is perfect for those who are not frequently using the software, but need to get some work done.
The larger scale - mostly tracking for several different locations - can be a little more difficult because of the vast scope of things the software can do. However, just about every problem can be solved with some practice paired with their staff service.
Shawn from SaskCentral
We were looking for a new preventative maintenance system for our facility when we stumbled upon the MaintenanceEDGE product by Facility Dude. Setting up the system was very simple and if we required support it was always a professional and very friendly experience with the staff at Facility Dude. Once the program was built, going in and making required changes were made with ease unlike the cumbersome system we were accustomed to.
The work order system was something we weren't looking for but it was included within the MaintenanceEDGE product so we decided to implement it. It certainly has proven to be a very valuable tool in tracking labour and maximizing resources as well as providing our clients with a very interactive and user friendly work request system.
TJ from Spalding County, Georgia
We initially began using Facility Dude in July of 2013. Are initial goal was to utilize Facility Dude in several departments thru out our Government entity. The startegy was to start out slowly to see if the software would meet our needs. After adding our fifth department last week, we have become very pleased with its performance.
Facility Dude is currently being used in our following departments: Parks and Recreation, Public Works, Communications, Community Development and Construction and Maintenance. Each department is on schedule of implementaion of various degrees and levels. The unique aspect of Facility Dude is that the departments have been able to operate seperatley within the same account while the sytem stays intact as a whole. This allows for upper management and county officials to view a snap shot of all departments at any given time. The other crucial advantage of using one work order system is that departments can easily exchange information without restriction.
Facility dudes internet based access does not burden hardware specifications allowing us to be creative in finding efficient means of operation. For example we can utilze Ipad technology that is a few years old allowing us to purchase used hardware at a much less expensive expenditure. This carries over to not needeing as powerfull technology in relation to overall hardware costs.
Several times while implementing Facility Dude we have come across needs that were not readily tested already within the workings of the original system. Facility Dude has been very helpful in working with us in developing protocols to work thru these "custom to us" features. Currently we are working together in areas that need fine tunning.
The overall impression we have recieved from our online in the field staff has been very positive, with an emphasis on ease of use. The support staff at Facility Dude has always be extremly timely and usually instant.
The timely completion rate of work orders has decreased from one half to one full day on average. This has been a result of requests from requesters going immediately into the system and technicians being able to see them and route themselves accordingly.
Can I at this time do a complete review of Facility Dude? No I can not, reason being is that as much as we have already made succesfull we have not begun to scratch the surface of all that we think Facility Dude will do for us.
Ryan from YMCA of Middle Tennessee
Maintenance Edge (Facility Dude) is an amazing work order system. From web based software to there 5 star training and support. I would highly recommend it to anyone thinking about a new software or changing what you are currently using . The easy of use and advanced features makes it un-matched.
Aislynn from The Landings Club
Prior to using Facility Dude for the first time, I had zero experience with any type of IMMS. After about 3 months at my current position, I was the resident expert in my department for all questions and new users. The trick with MaintenanceEdge/FacilityDude (aka ME/FD), is prepping your account before users get in an create loads of data. Without the proper equipment, budgets, departments, etc. already in there, your reporting will be arduous. If a small amount of prep is completed prior to launching, it can be the automated cost-tracking, email-reminding, planned maintenance-scheduling DREAM assistant for your maintenance needs - or otherwise. I have also used ME/FD to track our Safety Program project from initial safety inspection all the way to the confirmation of work completed. All in all, you get out what you put in, but The Dude makes it easy to ferret out the info you need and get going with tracking and planning!