Maxpanda CMMS

RATING:

4.4

(198)

About Maxpanda CMMS

Maxpanda CMMS is a cloud-based solution that offers a suite of tools which includes integrated asset management, inventory management and preventive maintenance. Property managers and facility directors can choose how they would like to track their assets in real time. Maintenance related costs flow directly into the accounting package and users are alerted of the updates through push notifications. Customers can submit requests through any web-accessible browser, ensuring that nothing slips through the cracks and requests are routed in a routine fashion. After a request has been submitted and approved by the Admin, it’s then converted to a work order where users are notified by email about the status. The Maxpanda team provides additional services to their clients, s...

Maxpanda CMMS Pricing

No setup costs // No contracts // Pay monthly // Free Tech Support Starter plans @ $118/m and includes UNLIMITED USERS. Imagine having No Setup Costs, No Contract, Unlimited Users while being gentle on the budget. Maxpanda CMMS requires no staff training and runs on any PC, MAC, smartphone, or tablet while partnered with AWS. START TODAY: Sign up to the Starter plan and upgrade as your team requires more work orders. In fact, you can upgrade, downgrade, or cancel anytime.

Starting price: 

$118.00 per month

Free trial: 

Available

Free version: 

Not Available

Maxpanda CMMS list view

Maxpanda CMMS Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Maxpanda CMMS

1 - 5 of 198 Reviews

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Logging work orders

Very easy to use especially when we need maintenance works to be done within our building level premises

PROS

The ease of logging work orders to get maintenance works actioned

CONS

Loading of the site can be a quite long wait. Also lacking more filter options

Jeremy

Non-Profit Organization Management, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Leaps and Bounds

The overall condition of our 60m catamaran that can carry up to 130 people is in much better condition than ever before now that we are using MaxPanda to track and manage the planned maintenance. I still run a shadow file system in Google Drive for all the details I have for all the system assets on the ship. I would prefer to keep it all in MaxPanda, but give the attachment file size limits, limits of orgnanizing attachments, and limit to seeing total asset history in a snapshot, I haven't been able to migrate away from the Google Drive. Also, I have the impression from our team that is it tricky to track history of assets that are part of other assets - ie the starting motor on the main engine might be its own asset with purchase history and service requirements - but if a new chief engineer is looking at the service history of the main engine, it is cumbersome to also have to look at the history of all the associated/related assets. As a non-profit organization, the price point for MaxPanda has been really important. We also use MaxPanda in our landside campus's and it is great to have a common platform across all our locations.

PROS

MaxPanda has improved lot over the last two years. I really appreciate that they continually make updates and are quickly responsive to request for help. When we first starting using the Android version, entering new work orders was really glitchy - particularly when scanning the QR code. The information started as pre-filled but then deleted and had to be re-entered. And the field name bars were too short and we couldn't read the full descriptions so I was not possible to know which pre-filled entries to select. I hadn't used it for a new WO in a long time, but I did earlier this week and all the old problems were gone and it was actually super smooth and quick.

CONS

Last week tried to upload pic attachments to an asset from my Samsung S10. I had renamed the pics on my phone, but the attachments saved with some other file name showing a date/time. When I did the same process through Chrome on my laptop, the renamed files saved with the correct new names. MaxPanda doesn't seem to handle PM's based on hours very well. Ie, if a machine needs service every 500 running hours. We have been able to put together some work arounds, but it doesn't seems inherently smooth. Also, the 10 Mb attachment size limit is annoying. Some of the pdf manuals for certain assets exceed 10Mb, and it limits our use to not be able to put them in there. Also, it would be nice if we could make folders within the attachments, particularly for assets. I haven't tried myself, but from talking with our team, it sounds complex if we want to look back at the history of an asset (ie a main engine looking back over several years) If we could make attachment folders, then I could have one for each year to track photos, parts invoice etc.

Reason for choosing Maxpanda CMMS

We looked at a few of the major ones for ships, but they were really expensive, and each extra module that we might want cost extra (ie parts inventory, remote access, tracking of certificates renewal). I am told that this one is really good, and might have gone with it, but we didn't know about it at the time: https://www.marasoft.nl/

Reasons for switching to Maxpanda CMMS

MPM was a really archaic system with limited, expensive, and data hungry options for updating the total database. Operating from a ship with limited and expensive bandwidth made it even worse. Also, adding additional company users was very expensive, with extra licensing fees for each machine - ie if I wanted access from my laptop and my phone, I would have to pay for 2 fees.

Wendy

Education Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

Reviewed September 2020

Always encountering issues - almost on a daily basis

horrible!

PROS

Nothing good tosay about this software at all

CONS

It is always slow, always kicking you out in the middle of doing work thus wasting valuable time, updates are never meant to improve things for users, always have to adjust the filters because it never goes back to the one that you are working on when you refresh the page, we are never told that there are issues - it would be nice that instead of getting the updates emails which doesn't help at all; that we get notices when it is down

Reasons for switching to Maxpanda CMMS

decision from higher ups who did not consult with users

Vendor Response

Hi Wendy, Maxpanda has seen an explosion in new customers during Covid. Seems many companies are now scrambling to go from PAPER BASED to DIGTIAL. This massive intake of new customer caught us off guard and we have now implemented larger AWS instances in Canada to handle the increase demand. If you ever have concerns please email me directly at max@maxpanda.com to express any concerns.

Replied September 2020

Jason

Hospitality, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2016

Well balanced software for the cost vs. features

The training guides that comes with the software makes everything easy. Maxpanda is very easy to learn, and people don't need lots of training to get started. Maxpanda allows users to schedule work orders. This is important for users who are not always on seat or users that easily forget. They can easily schedule work orders to make sure everything is done when it is needed to be done. They bring value with each new update. Even if you don't use some of the new features at times, it's nice to know they are constantly improving their product. The live training made it easy for our employees to get used to the software. It has also improved our company's productivity. The mobile phone App is unique. It keeps you up to date and makes sure you don't lose any work orders. Maxpanda has no upfront cost which is really nice. Very happy with the fast turnaround response time.

PROS

Great mobile app (Android, iPhone, iPad). It's a great investment and a huge alternative to other management softwares. It meets the budget for software compared with other softwares. What I love most about Maxpanda is the push notifications for new work orders. Getting a push notification when you have a work order is a great feature. It makes sure you never miss any work order. The ability to access Maxpanda on desktop or smart phone or tablet makes it a unique software. This means you can do whatever you want to do wherever you want to do it.

CONS

Auto emailed reports to admins is not available. Neither is the ability to integrate our accounting package to the database. I believe this is on their roadmap and should be exciting to review it.

Vendor Response

Thanks for the 5 star cmms review. It's our pleasure to ensure every cmms user has been 100% trained and updated on all the latest features in Maxpanda CMMS. If you have any further questions please contact max@maxpanda.com directly or visit www.maxpanda.com to book a free training session with 1 of our multiple product managers 24/7.

Replied September 2016

Mitch

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Great value and excellent solution to business needs.

PROS

Implementing Maxpanda into our Tourism Business as a site and asset management tool has created countless efficiency gains across all areas of the business. The software provides the perfect balance between being simple enough to be user friendly, whilst providing the more complex functions to meet specific needs. I researched many of the other cloud CMMS solutions available and am extremely happy with the outcome. Before signing up I was concerned about access to customer support however all contact between Maxpanda and our administrator has been of the highest standard for any subscription based cloud service I have used. I highly recommend Maxpanda as a solution.

CONS

We are yet to come across an issue with maxpanda that their support team have not been quick to resolve. If there was any area for improvement it would be in their online library of tutorials to provide access to a more in depth explanation of the full suite of functions.

Vendor Response

Thank you very much Mitch for the wonderful review. As you know our software updates surpass our tech writers in documenting new features. Ensure you and your team are registered for the tech newsletter which provides biweekly update notifications on all things Maxpanda CMMS. We are also revamping our blog to support this initiative. https://www.maxpanda.com/blog/apps-updated Thanks again, Maxwell Davidson Support Analyst app.maxpanda.com

Replied June 2018