Maxpanda Work Order CMMS Software offers a suite of tools that includes integrated asset management, inventory management and preventive maintenance. The system is web-based, allowing users access it from anywhere.
Property Managers and Facility Directors can choose how they would like to track their assets in real time. Maintenance related costs flow directly into the accounting package and users are alerted of the updates through push notifications. Customers can submit requests through any web-accessible browser, ensuring that nothing slips through the cracks and requests are routed in a routine fashion. After a request has been submitted and approved by the Admin, it’s then converted to a work order where users are notified by email about the status.
The Maxpanda team provides additional services to their clients, such as 3rd party integration, conversion and client data uploads. They have flexible subscriptions so companies can purchase the amount of usage they need, with unlimited user roles for each account.
Pastelak from Patriot Facility Maintenance
Specialty: Construction and Engineering
Employees number: 11-50 employees
Nothing, they have horrible customer service and when we called to get help they wouldn't help us. They said they don't have access to our private information, so that meant they wouldn't cancel our trial even though I emailed and ask them too.
You can't cancel online, and when I emailed them and asked them to cancel they didn't. They still charged our credit card, and this went on for 2 months. I had to get my credit card company to block them. They quit answering our phone calls, and wouldn't respond back to us. These folks don't practice good business and I warn anyone from putting in there credit card information for the free trial.
John from Accurate Elevator Contract
Specialty: Real Estate
In doing research for a project I found MaxPanda after no less than 60 hours of searching over a period of a couple weeks. When I finally stumbled upon MaxPanda it was like a breath of fresh air. It's User Interface for my customers is top notch. Then when you dive into the program it's simple and straight forward design makes it easy to master and manipulate the data the way you want. I was looking at a very specific, almost customized software without having to build it all on my own. Max was not perfect, but they worked with me to find how to get the best product out the quickest. Overall I found most of the software that can be heavily cusomized is very dated. They are not cloud based. They make it difficult to get ahold of your data once you collect it, so if you want to create custom api charts it could be difficult. I found 3 or 4 programs that would work, but they looked like spread sheets, not smooth and fun.
So customer service is near instant. The company has been around long enough not to worry about them going out of business next month. The User interface is the best on the market. Then they give you 15 days free trial to kick the tires.
The only issue I had with the company boils down to lack of communication between myself and the team member I was handed off to once I started my trial. I was trying to do something different from the intended use of the software. Due to lack of communication, I was lead to believe this product would not work for me. After further communication, an update ended up being the difference between doing business with MaxPanda and not.
They did not update this product for me, they have a transparent list of future upgrades by the month. It had been in the works for awhile. Just the timing worked out for me and my project.
You have thousdands of apps to choose from for Work Order Managment. It just takes time researching your options. My biggest recommendatin is have a solid understanding of what you NEED, not what you want. Write it down, and compare all software to the needs. MaxPanda is a good one. From customer service, to price, to easy of use, to how to it looks better than anything else around. If this is in your top 3 to choose from, get the free trial. You will be up and running quicker with this than anything I looked at. Plus you don't have any cash outlays for startup.
Dave from Thistledown LLC
System is easy to set up and use. The price is also very reasonable.
It is a bit difficult searching some specific assets without having to dig and dissect the data some. It does not have the ability to add non-generic tasks while updating a work order. The same goes for adding parts. Ideally there would be a better method of creating a "Project" that could hold multiple work orders within it, so that each WO could be completed with its own information such as invoices & hours. As it currently is, we have to combine different (possibly unassociated) invoices, time and tasks into a single work order, which makes the work order very messy, confusing and chaotic. For example the 'Project' might be "Remodel House" and the work orders associated with it might be "Replace Plumbing", "Paint Interior Walls", & "Install Kitchen Cabinets."
It is hard to say, it really depends on what they are wanting to accomplish and how much they want to spend.
Douglas from National Lumber
Great value for our money. Maxpanda software does what it is suppose to do. We use it every day and it works great with no problem. The help files are up to date, well organized and relevant.
Nothing bad. Everything is perfect and above our expectations
The software is complete with no issues encountered
Jonathan from Kentucky Mountain Bible College
I like the price and the flexibility to schedule work orders from first request to closure.
I do not feel that I can trust what is promoted to be accurate when it comes to updates and new features. I have been strung along for months with promises and missed deadlines.
Determine what your needs are first, and then research until you find a match. MaxPanda is very affordable and has a lot of good features, as do several other companies. At this price point, everyone is missing something; know what it is and what you cannot live without.
Linn from Oregon State University
Employees number: 11-50 employees
Good communication with manager
Ease of creating a work order , quick access to work orders , ease of closing out work order with time schedules
Can't keep a specific inventory you can only archive items in inventory list that has been used or sold
David from Thistledown
Smooth transition and well worth the money. Company has never had a CMMs program so the training of the staff was a concern but the ease of use has allowed it to be a quick and easy transition.
Murrell from Promotional Wood Products
Working with my contact at Maxpanda has been just the way I like it. Straight forward, direct answers no fluff. I love getting something that is worth what I'm paying, and I get what I expect.
Mandy from Barnhardt Manufacturing Co
Overall experience in implementing a software application was great. Very easy, conversion templates were simple to follow. Support was always there when needed.
Rob from ChancellorGate
I have 15 years experience in Commercial Maintenance Automation, old School Mainframe Stuff, It seems I have waited my whole life for this program which we use to run our Strata's Maintenance and PM Program. The Support is the best.
Ryab from North Bay Lodgings
We had a little problem doing some tasks with Maxpanda¿s work order software. We contacted the support through live chat and they were very helpful. They told us what to do and how to do it when setting our work order software.
Dee from Citipointe Church
Maxpanda - you guys are totally rad! Our HUGE multi-site company needed new software and the switch has been so easy! Love how user friendly you are - love seeing the updates - love being able to submit ideas / suggestions and questions and getting a real response (not just an automated one). Also love the language you use in your info emails. All round awesome! :-)
Roland from Trinity Episcopal School
While we have been with MaxPanda, they have responded to all problems and provided sound solutions. We understand that this is a growing process and want to continue to grow with this company. See a lot of potential!
Dean from HiArch Property Building & Management
I was looking for a CMMS to replace a simple database that was created in Access to handle work requests from building occupants. Unfortunately, the existing database has no provision for work order scheduling, costing, or true asset management. Most cmms software are expensive to deploy and very complicated to set up. These are two of the more attractive features of Maxpanda. The software is ready to use right out of the box, well the internet in this case. My team don't have decades of computer skills under their belts so using Maxpanda helps me get my work done quicker and easier. Reports are great, UI is simple to use, email, text and mobile notifications are extremely valuable to me as well. Great job!