MEX Maintenance Software is a maintenance management system for small to mid-sized businesses that offers a suite of applications including asset management, work order management, predictive and preventive maintenance, and inventory management. It can be deployed either on-site on a local server, or as a hosted solution in the cloud, paid as a monthly subscription.
MEX Maintenance Software is a fit for companies that operate in a wide variety of industries, from manufacturing to healthcare. The solution helps technicians and other staff to find out when equipment needs to be serviced or replaced. Customers can also be billed directly from the system for any work performed. A native app is available in the App Store, for constant accessibility and real-time updates on the iPhone, iPad, or iPod Touch.
Training lessons, including classes or one-on-one sessions, are also an option to maximize the benefits of the program.
Brent from Landcare Research
Ease of use , good support and regular newsletters.
It is very straightforward to use and there are regular training courses available. New assets are simple to add
Being a Kiwi would prefer if it was a NZ developed product
The way MEX automatically saves changes without prompting takes some getting used to.
Take your time and follow the instruction to get the best out of it, once understood very good to use
raghu from agl
Specialty: Oil, Gas and Energy
Ease of access and does the job as promised.
Vendor : Excellent technical support .
In availability or no access to source code for customization.
Roll back facility for data issues
Access if this product is been used to its maximum limits and all functionalities are exposed.
Frank from Paradise Beverages Fiji Limited
It very simple to use and required minimum learning to get it running.
No dislikes but would like a review of their Cloud hosting prices.
We have been using MEX for more than 10 years and it has always served our needs. The new features added is always good and works well with our requirements.
Craig from Dunns Earthmoving
Specialty: Construction and Engineering
ability to access it remotely while i am out on break
due to it being over the net, if our sat. comms go down we are unable to access it until we rectify the comms
see if others will provide test runs like MEX prior to purchase
Liam from Mitolo Group Pty Ltd
The products easy of use and also the mobile data entry interface. Can be deployed quite rapidly on a common to use platform.
Found it quite costly to upload data on a staged rollout. With over 1800 assets it was cheaper to manually enter the data.
Give the trial a full go. you will find that the software really can do what you want. it can also be customisable to a degree aswell so don't feel that you are locked in to only what is presented.
Rob from Ellwaste Waste & Recycling Services
It is basically quiet simple and easy to navigate around.
The same problem that has been ongoing for the last 2 years in creating a Purchase order within a Work Order.
And not being able to add on a supplier on the Fly within a purchase order for a catalogue.
Talk to a current user who has been using the system for a long period of time.
Ken from CentrePort Ltd
Product "fit for purpose" for our requirements.
Vendor very responsive to our needs and requirements.
Solution well supported by Vendor.
Nil - Business and ICT Team very happy with solution delivered
Make sure you understand your requirements fully prior to evaluating any product like Mex.
This includes all business process's associated to the product you are about to review.
Change Management Process must be also included in review process as this is in my view the most difficult part of the project.
Roy from Dulux Powder & Industrial Coatings
Specialty: Consumer Goods
I like the way the system is set up, you can put in a lot of information, but you can also put in minimal information to get it to work for you. I like the fact that when I do have something go hay wire (through something I have done), the Mex team have been able to log onto my computer and sort it for me.
I can't really think of anything I don't like about the product or vendor.
I haven't used a lot of different maintenance programmes, but Mex is easily the best I have seen or used.
Bianca from Fonterra
Specialty: Food and Beverage
All maintenance documentation is in one place and it is acceptable to auditors in the food industry.
The vendor is always innovating to make the product more user friendly.
It can become quite complex depending on the size of the business
Can be set up as complex or as simple as your business requires.
Peter from Austral Bricks
Specialty: Construction and Engineering
Good Technical Support. The product is very flexible with custom fields and dropdown lists,
The biggest problem I see with MEX is the formatting of reports, the default WO report provides info that is irrelevant to the maintenance staff and reports such as "outstanding work order report" are unclear and difficult to follow. Currently for most reports I simply export to excel and manipulate the data from there.
MEX is good at preventative maintenance and tracking machine history but not at reporting on it.
Murray from Brisbane Gateway Resort
Specialty: Hospitality and Gaming
MEX and the people behind this facility maintenance software have done an amazing job at creating and refining their product whilst keeping it relevant and easy to use.
I cannot really think of anything that I like least about the product and the vendor but I am sure there is always room for improvement in any product. The people at MEX do however give me confidence that any improvements suggested would be listened to seriously.
Consider the time you spend on maintenance and use a tool like MEX to be proactive about it. You want your maintenance software to fit into your business and assist you everyday to make things easier to manage your facility and that is what MEX does.
Terry from Chassis Brakes International
Mex is very user friendly and easy to work with. The database has all the functions of most CMMS at a fraction of the price. Mex will work with your company and tailor solutions to adapt the system into your company if changes are required.
The installation is seamless and Mex are always on hand to help.
Database reliability has never been an issue with us and Mex are always working to add features and improve the system with updates.
There could be more system reports, but in saying that we can design our own reports for what we require.
Do your homework and make sure you know exactly what features you will use. Ensure you are getting an effective system for your needs without paying too much.
Tim from NewGen Power Kwinana
It is very easy to use and support from the Brisbane office is excellent.
The report that you want is not always easy to find and usually needs some form of modification. Generating documents and reports that are what we require has taken a lot of phone calls back and forth, but the support has been excellent.
Take the time to set up the equipment list and equipment types and APL components correctly at the beginning and it is much easier to use than it is to play catch up.
Shayne from Coregas Pty Ltd
MEX is Australian made. Excellent bang for your buck.
Can't really think of anything that I don't like about MEX.
The training courses are very flexible and change depending on the needs of the attendees.