MEX Maintenance Software


 

MEX Maintenance Software is a maintenance management system for small to mid-sized businesses that offer a suite of applications including asset management, work order management, predictive and preventive maintenance and inventory management. The solution can be deployed either on-site on a local server or as a hosted solution in the cloud.

MEX Maintenance Software is a fit for companies that operate in a wide variety of industries, from manufacturing to healthcare. The solution helps technicians and other staff members to find out when equipment needs to be serviced or replaced. Customers can also be billed directly from the system for any work performed. A native app is available in the App Store, for constant accessibility and real-time updates on the iPhone, iPad, or iPod Touch.

The customizable reporting and dashboard feature helps businesses to gain visibility of business indicators in real-time. Training lessons, including classes or one-on-one sessions, are also an option to maximize the benefits of the program.

 

MEX Maintenance - Asset register
 
  • MEX Maintenance - Asset register
    Asset register
  • MEX Maintenance - Main menu
    Main menu
  • MEX Maintenance - Preventative maintenance schedule
    Preventative maintenance schedule
  • MEX Maintenance - Reports listing
    Reports listing
  • MEX Maintenance - Work order
    Work order
  • MEX Maintenance - Schedule builder
    Schedule builder
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

26 Reviews of MEX Maintenance

 

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Software Advice Reviews (14)
More Reviews (12)

Showing 1-14 of 14

Brent from Landcare Research
Specialty: Other

December 2015

December 2015

Mex and Landcare Research

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Ease of use , good support and regular newsletters.
It is very straightforward to use and there are regular training courses available. New assets are simple to add

Likes Least

Being a Kiwi would prefer if it was a NZ developed product
The way MEX automatically saves changes without prompting takes some getting used to.

Recommendations

Take your time and follow the instruction to get the best out of it, once understood very good to use

 
 

raghu from agl
Specialty: Oil, Gas and Energy

December 2015

December 2015

MEX Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of access and does the job as promised.

Vendor : Excellent technical support .

Likes Least

In availability or no access to source code for customization.

Roll back facility for data issues

Recommendations

Access if this product is been used to its maximum limits and all functionalities are exposed.

 
 

Frank from Paradise Beverages Fiji Limited
Specialty: Manufacturing

December 2015

December 2015

MEX is the backbone of our Engineering Team Planners.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It very simple to use and required minimum learning to get it running.

Likes Least

No dislikes but would like a review of their Cloud hosting prices.

Recommendations

We have been using MEX for more than 10 years and it has always served our needs. The new features added is always good and works well with our requirements.

 
 

Craig from Dunns Earthmoving
Specialty: Construction and Engineering

December 2015

December 2015

Great for capturing snapshots

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

ability to access it remotely while i am out on break

Likes Least

due to it being over the net, if our sat. comms go down we are unable to access it until we rectify the comms

Recommendations

see if others will provide test runs like MEX prior to purchase

 
 

Liam from Mitolo Group Pty Ltd
Specialty: Agriculture

October 2015

October 2015

Easy to Manage Asset Maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The products easy of use and also the mobile data entry interface. Can be deployed quite rapidly on a common to use platform.

Likes Least

Found it quite costly to upload data on a staged rollout. With over 1800 assets it was cheaper to manually enter the data.

Recommendations

Give the trial a full go. you will find that the software really can do what you want. it can also be customisable to a degree aswell so don't feel that you are locked in to only what is presented.

 
 

Rob from Ellwaste Waste & Recycling Services
Specialty: Other

October 2015

October 2015

Waste Industry Fleet.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is basically quiet simple and easy to navigate around.

Likes Least

The same problem that has been ongoing for the last 2 years in creating a Purchase order within a Work Order.
And not being able to add on a supplier on the Fly within a purchase order for a catalogue.

Recommendations

Talk to a current user who has been using the system for a long period of time.

 
 

Ken from CentrePort Ltd
Specialty: Other

October 2015

October 2015

CentrePort Wellington NZ - Review of Mex Maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Product "fit for purpose" for our requirements.
Vendor very responsive to our needs and requirements.
Solution well supported by Vendor.

Likes Least

Nil - Business and ICT Team very happy with solution delivered

Recommendations

Make sure you understand your requirements fully prior to evaluating any product like Mex.
This includes all business process's associated to the product you are about to review.
Change Management Process must be also included in review process as this is in my view the most difficult part of the project.

 
 

Roy from Dulux Powder & Industrial Coatings
Specialty: Consumer Goods

October 2015

October 2015

I believe Mex is an asett and a great place to build a history.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the way the system is set up, you can put in a lot of information, but you can also put in minimal information to get it to work for you. I like the fact that when I do have something go hay wire (through something I have done), the Mex team have been able to log onto my computer and sort it for me.

Likes Least

I can't really think of anything I don't like about the product or vendor.

Recommendations

I haven't used a lot of different maintenance programmes, but Mex is easily the best I have seen or used.

 
 

Bianca from Fonterra
Specialty: Food and Beverage

October 2015

October 2015

Great for small and large businesses

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

All maintenance documentation is in one place and it is acceptable to auditors in the food industry.
The vendor is always innovating to make the product more user friendly.

Likes Least

It can become quite complex depending on the size of the business

Recommendations

Can be set up as complex or as simple as your business requires.

 
 

Peter from Austral Bricks
Specialty: Construction and Engineering

October 2015

October 2015

MEX Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Good Technical Support. The product is very flexible with custom fields and dropdown lists,

Likes Least

The biggest problem I see with MEX is the formatting of reports, the default WO report provides info that is irrelevant to the maintenance staff and reports such as "outstanding work order report" are unclear and difficult to follow. Currently for most reports I simply export to excel and manipulate the data from there.

Recommendations

MEX is good at preventative maintenance and tracking machine history but not at reporting on it.

 
 

Murray from Brisbane Gateway Resort
Specialty: Hospitality and Gaming

April 2015

April 2015

Invaluable manitenance management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MEX and the people behind this facility maintenance software have done an amazing job at creating and refining their product whilst keeping it relevant and easy to use.

Likes Least

I cannot really think of anything that I like least about the product and the vendor but I am sure there is always room for improvement in any product. The people at MEX do however give me confidence that any improvements suggested would be listened to seriously.

Recommendations

Consider the time you spend on maintenance and use a tool like MEX to be proactive about it. You want your maintenance software to fit into your business and assist you everyday to make things easier to manage your facility and that is what MEX does.

 
 

Terry from Chassis Brakes International
Specialty: Manufacturing

April 2015

April 2015

Implimentation of Mex CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Mex is very user friendly and easy to work with. The database has all the functions of most CMMS at a fraction of the price. Mex will work with your company and tailor solutions to adapt the system into your company if changes are required.
The installation is seamless and Mex are always on hand to help.
Database reliability has never been an issue with us and Mex are always working to add features and improve the system with updates.

Likes Least

There could be more system reports, but in saying that we can design our own reports for what we require.

Recommendations

Do your homework and make sure you know exactly what features you will use. Ensure you are getting an effective system for your needs without paying too much.

 
 

Tim from NewGen Power Kwinana
Specialty: Utilities

April 2015

April 2015

Maintenance and Outage manager

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very easy to use and support from the Brisbane office is excellent.

Likes Least

The report that you want is not always easy to find and usually needs some form of modification. Generating documents and reports that are what we require has taken a lot of phone calls back and forth, but the support has been excellent.

Recommendations

Take the time to set up the equipment list and equipment types and APL components correctly at the beginning and it is much easier to use than it is to play catch up.

 
 

Shayne from Coregas Pty Ltd
Specialty: Manufacturing

March 2015

March 2015

10 years experience with MEX

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MEX is Australian made. Excellent bang for your buck.

Likes Least

Can't really think of anything that I don't like about MEX.

Recommendations

The training courses are very flexible and change depending on the needs of the attendees.

 
 
 
Showing 1-12 of 12

ADAM from Patheon

March 2017

March 2017

using the Mex System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using the Mex System for some time and it is real easy to use.

It has help managing our plant and equipment easier and more cost effective.

Source: Capterra
 

Jack from PPS Engineering
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

The Swiss Army Knife of CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Mex can do pretty much anything to do with preventative maintenance;
Putting hours, parts, activities and more onto jobs,
Automatically creating scheduled maintenance,
Collating everything on a job to invoice out,
Collecting readings, info and stats on machines,
Reporting an absolutely anything,
And their customer support is second to none.

Pros

Web-based. Flexible.

Cons

Invoicing and catalogue have a little bit more work to do.

Advice to Others

Make sure you use the free trial, and call up and talk to their team to clarify what you are wanting and what they can provide.

Source: Capterra
 

Daren from MSS Safety
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

MEX CMMS System Review - Long Term User.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been with MEX since 2010, looked at many other CMMS before purchasing MEX, and even now review others to see if the current set up meets our needs.
Overwhelmingly, MEX delivers.
Even the best things in life sometimes dont perform the way we were expecting. With MEX, the support we receive is outstanding. Support calls are dealt with often within minutes.
You have to go a long way to beat this overall package.

Source: Capterra
 

David from Cooinda Village

February 2017

February 2017

Cooinda Village

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I rate Mex highly overall. We have been slowly expanding our use of it to meet our needs, initially using the asset register, moving in to work orders and now planning to start on preventative maintenance.

Source: Capterra
 

Leah from JT Johnson & Sons
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Easy to use system. Great support and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

MEX is a great program and very easy to use.
The staff are friendly (that's you reception ladies) and very informative and helpful (support guys).
The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas.
I particularly like the ability to take MEX with you via the iOS app.
As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can.
I would highly recommend MEX for anyone in the market for a good CMMS.

Pros

The support and assistance you get from the MEX staff. I believe that is key to any good program.

Cons

Nothing. I really enjoy using it.

Advice to Others

It would be great if you had the ability to add comments to inspections with the iOS app.

Source: Capterra
 

Malcolm from Mauri
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2017

February 2017

Good, fit for purpose CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Mex in 14 sites across the group and have found it to be an excellent tool to help manage our maintenance processes. I would recommend this software to anyone that wants a simple to use but customisable CMMS.

Pros

Straightforward ease of use, can customise to a relatively high level, and on phone support is superb.

Cons

It rarely does have a glitch. I think it is mainly our internet connection. A quick restart though and all is good

Advice to Others

It's not software for the high end users like say a nuclear power plant, or the aircraft industry. But good for small and medium size businesses.

Source: Capterra
 

Joshua from MDF GROUP
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Structured Maintenance Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From our initial dealings with the MEX team they were extremely helpful. They did not hesitate to come to our office and give us a professional and highly informative demonstration. MEX has allowed us to effectively manage our clients asset registers and assign structured preventative maintenance schedules to these assets. We are able to record all history and report on the complete lifecycle of an asset. Although MEX has virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on . Overall we are very happy with the MEX CMMS system and their customer service is second to none. We highly recommend MEX.

Source: Capterra
 

David from Masonic Care WA
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Masonic Care MEX Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have found MEX to be confusing at times compared to other systems that I have used.
We use MEX mainly to issue work orders to outside trades & in-house Maintenance personal, we then receive invoices from the external trades which we input into MEX, I find we seem to be having to double up on the amount of information that is required, ie you have to input the same information over various pages when you would think it would self generate onto these pages. This in it self is rather cumbersome & time consuming, or else I am doing something wrong.

Pros

The ease of use when set up,

Cons

Very clunky set up, information drops off the system with any apparent reason.

Source: Capterra
 

Tim from NewGen Power Kwinana
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Mex Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have worked with MEX for 9 years and initially found it very easy to learn and work with. It is an intuitive Computerised Maintenance Management System with great support from the developers on the phone or via email.
Staff training is regularly held all around the country and onsite personalized training and support is also available.
The latest versions of MEX has allowed for customization of modules which is an outstanding feature that allows me to display the information I want and need for maintenance management. This along with the use of MEX Mobile for the use of Mobile devices has also been extremely positive for all staff using the system to conduct and record maintenance as it is completed in the field.

Pros

Functionality of all modules and ease of use is extremely good.

Cons

Nil

Advice to Others

Give it a go as it is well worth the cost for a maintenance management system

Source: Capterra
 

Harvey from Casella Family Brands
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2017

January 2017

Casella Mex Casella

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.

Pros

Its ability to adapt to our changing maintenance function while withholding a robust user environment.

Cons

The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.

Advice to Others

The ability to perform the desired function has got to be reflective of the equipment you are using to perform this function. (Make sure you have PC's that are able to run Mex correctly)

Source: Capterra
 

Damien from WATPAC Civil and Mining Pty Ltd

January 2017

January 2017

Solid product with adaptive features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use MEX in a Company situation for Maintenance Planning - Scheduling and Work Orders through to Purchasing. With the correct training and access levels, it provides a relatively easy and friendly system with which to manage your requirements.

Source: Capterra
 

Liam from Oil Test

February 2016

February 2016

Best value for money available

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I came across MEX when looking for somethig more practical than the packages offered by the super systems 20 years ago and found it easy to use with excellent support. A massive advantage it has is that it was developed by asset maintenance people and you are still dealing with the people who developed it whenever you contact MEX

Source: Capterra