MEX Maintenance

RATING:

4.4

(67)

About MEX Maintenance

The MEX CMMS is a robust maintenance management solution that simplifies planning and tracking for a wide range of industries. Using modern and intuitive tools, MEX helps to reduce downtime and boosts productivity through a centralised and easy to use platform. Best of all, setting up MEX is a breeze and using it is even easier. Completely web-based, MEX is available across desktop, mobile phones & tablets. Allowing you to work from anywhere and at any time. MEX offers core functionality across all areas of maintenance from raising work orders, managing requests, informative reporting, tracking depreciation and scheduling preventative maintenance. Empowering your team with the tools to know what needs maintenance, when and on what specific job. Maintenance Managers wil...

Awards and Recognition

FrontRunner 2018
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

MEX Maintenance Pricing

Price quotes are available on request.

Starting price: 

A$2,390.00 one time

Free trial: 

Available

Free version: 

Not Available

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MEX Maintenance Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for MEX Maintenance

1 - 5 of 67 Reviews

User Profile

Alec

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2017

I use MEX daily and it is great to track all maintenance activities.

Our Preventative Maintenance schedules in MEX have resulted in regular accurate servicing of our equipment which has led to a reduction in our downtime.

PROS

MEX is an excellent tool displaying maintenance programs and PMs work completed to our external auditors.

CONS

PM categories ie fixed, triggered hierarchy etc. I would rather one only to select as it is confusing.

Vendor Response

Hi Alec, Thanks so much for taking the time to review MEX. We are stoked to hear that using MEX has led to a reduction in your downtime! If you have any issues with the PM Schedules you can always check out tech tips on our blog or contact our friendly support team on +61 7 3992 4777. Kind Regards, The MEX Team

Replied November 2017

Darryl

Education Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

New user of MEX in a regional school

Outstanding in all respects so far (not all modules have been used yet, but more will be used early 2024). It did take some time to set up the "shell" but was well worthwhile. Data imports were easily done. Congratulations to the entire MEX team.

PROS

There are numerous positive aspects to MEX - security, flexibility, automation and cross liking of data and reporting functionality. A very significant aspect is the excellent help files and support offered by everyone at MEX. I have been looking for something like this for a very long time and am more than happy with everything and everyone. As mentioned, great help files and you tube videos.

CONS

No bad experiences yet, any new system will have a very steep learning curve. It took some time to get my head around the set up, but previous understanding of maintenance requirements / tracking functionality was a bonus. I think new users need to understand their operations / requirements very well and allow enough time to get the system to a useable place. That is not a negative aspect at all, but it is a cost to be aware of.

Reason for choosing MEX Maintenance

Numerous products were considered, but MEX seemed to fulfill our requirements the best.

Reasons for switching to MEX Maintenance

Could not be cloud based, very cumbersome and did not have any of the features I required. The existing program was not really suitable for use in other departments. My first attempt at managing this was to build an access data base, but got to the limit of my expertise and after many years have settled on MEX.

Vendor Response

Thanks so much for sharing your experience with us Darryl, we're so glad to hear you found MEX after a long search and that it meets all your requirements and more. Thank you again for taking the time to review MEX.

Replied November 2023

Paul

Information Technology and Services, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

MEX at Golden Bay Cement

MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves. Integration has proven difficult and there are still issues to be dealt with. GBC is actively working on a plan to address issues and tighten up the integration performance. There is great scope for improvement at GBC, and there is a plan to address that. There is a lack of both ownership and understanding below the Maintenance Manager, a legacy of the previous Maintenance Manager. Again, GBC is working to address that.

PROS

The software is simple in nature. This makes learning the product easy, and training is accomplished with minimum fuss. The application is solid, the releases (Builds) are reliable. Support is top notch, and very responsive.

CONS

GBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the benefits which are clearly there for the taking. A change of Maintenance Manager so soon after go-Live did not help GBC in achieving its goals either, but that is being addressed by the new Maintenance Manager.

Reason for choosing MEX Maintenance

The Maintenance Manager preferred the simplicity of MEX over the other products.

Reasons for switching to MEX Maintenance

Maintenance Manger at the time believed the product was not delivering what the Business needed.

Vendor Response

Hi Paul, Thanks for taking the time to leave a review of MEX, it is wonderful to hear about your experience with the system. Making a simple yet effective system is one of our main priorities so we are really glad to hear we have achieved this goal with you. We would like to hear more on your issues with the integration, so someone will be in touch shortly. Thanks again for the feedback!

Replied October 2019

Daniel

Food & Beverages, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

MEX Review

Overall we have found MEX easy to use and customisable to meet our needs.

PROS

MEX is great for customisation - we can do most of the customisation ourselves, and for more complicated changes, the MEX team are helpful and responsive. This means we can adjust the system to meet our processes, not the other way around.

CONS

MEX can be a bit hard to use on mobile devices. Some features are not usable, and the layouts can be hard to see.

Reason for choosing MEX Maintenance

Ease of use and customisation.

Reasons for switching to MEX Maintenance

We made the switch to MEX to solve speed issues seen in Maximo, improve customisation and security, and reduce the cost of our CMMS.

Vendor Response

Hi Daniel, Thank you for your great review - we really appreciate it! We are super pleased to hear that you find the customisation features beneficial and that MEX is so easy to use. Also thank you for your constructive feedback on the Mobile App, we always like to hear suggestions from our customers to help improve our products.

Replied April 2021

John

Food Production, 501-1,000 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

MEX = KISS Value for money.

This software is ideal for small to midsize business. The ease of use is that actual day to day users will love it. Value for money.

PROS

Extremely easy to use..Everything flows nicely, and easy to find Does the basics well.. WO-PO connection parts booking etc easy. WO PO process easy and well thought out. The PM is part is simple and easy to use. Parts easy to book to WO/PO or raising thru PMs. Ops(Online Request) works well.. MEX app works well.. Stores module well thought out-easy to use.. Support is excellent. Buying the software is extremely cheap, and is value for money. Searching for anything within the system easy. Easy to customize the interface with no programming skills. Because the accounts side of things is basic it is actually easy to understand. Asset tree structure easy to use, and simple to walk thru assets details. Printing attaching documents simple. Screens are quick to load (optimize with profiles and ranges).

CONS

Financial side is a bit basic, will be limiting for large companies. Scheduler system not the best. Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing.. The odd annoying bug. Tailored to fleet/mining.. Wire frame reports a bit on the basic side. MEX app only IOS.

Vendor Response

Hi John, Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money. A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX!

Replied July 2019