MEX Maintenance Software is a maintenance management system for small to mid-sized businesses that offer a suite of applications including asset management, work order management, predictive and preventive maintenance and inventory management. The solution can be deployed either on-site on a local server or as a hosted solution in the cloud.
MEX Maintenance Software is a fit for companies that operate in a wide variety of industries, from manufacturing to healthcare. The solution helps technicians and other staff members to find out when equipment needs to be serviced or replaced. Customers can also be billed directly from the system for any work performed. A native app is available in the App Store, for constant accessibility and real-time updates on the iPhone, iPad, or iPod Touch.
The customizable reporting and dashboard feature helps businesses to gain visibility of business indicators in real-time. Training lessons, including classes or one-on-one sessions, are also an option to maximize the benefits of the program.
Brent from Landcare Research
Ease of use , good support and regular newsletters.
It is very straightforward to use and there are regular training courses available. New assets are simple to add
Being a Kiwi would prefer if it was a NZ developed product
The way MEX automatically saves changes without prompting takes some getting used to.
Take your time and follow the instruction to get the best out of it, once understood very good to use
raghu from agl
Specialty: Oil, Gas and Energy
Ease of access and does the job as promised.
Vendor : Excellent technical support .
In availability or no access to source code for customization.
Roll back facility for data issues
Access if this product is been used to its maximum limits and all functionalities are exposed.
Frank from Paradise Beverages Fiji Limited
It very simple to use and required minimum learning to get it running.
No dislikes but would like a review of their Cloud hosting prices.
We have been using MEX for more than 10 years and it has always served our needs. The new features added is always good and works well with our requirements.
Craig from Dunns Earthmoving
Specialty: Construction and Engineering
ability to access it remotely while i am out on break
due to it being over the net, if our sat. comms go down we are unable to access it until we rectify the comms
see if others will provide test runs like MEX prior to purchase
Liam from Mitolo Group Pty Ltd
The products easy of use and also the mobile data entry interface. Can be deployed quite rapidly on a common to use platform.
Found it quite costly to upload data on a staged rollout. With over 1800 assets it was cheaper to manually enter the data.
Give the trial a full go. you will find that the software really can do what you want. it can also be customisable to a degree aswell so don't feel that you are locked in to only what is presented.
Rob from Ellwaste Waste & Recycling Services
It is basically quiet simple and easy to navigate around.
The same problem that has been ongoing for the last 2 years in creating a Purchase order within a Work Order.
And not being able to add on a supplier on the Fly within a purchase order for a catalogue.
Talk to a current user who has been using the system for a long period of time.
Ken from CentrePort Ltd
Product "fit for purpose" for our requirements.
Vendor very responsive to our needs and requirements.
Solution well supported by Vendor.
Nil - Business and ICT Team very happy with solution delivered
Make sure you understand your requirements fully prior to evaluating any product like Mex.
This includes all business process's associated to the product you are about to review.
Change Management Process must be also included in review process as this is in my view the most difficult part of the project.
Roy from Dulux Powder & Industrial Coatings
Specialty: Consumer Goods
I like the way the system is set up, you can put in a lot of information, but you can also put in minimal information to get it to work for you. I like the fact that when I do have something go hay wire (through something I have done), the Mex team have been able to log onto my computer and sort it for me.
I can't really think of anything I don't like about the product or vendor.
I haven't used a lot of different maintenance programmes, but Mex is easily the best I have seen or used.
Bianca from Fonterra
Specialty: Food and Beverage
All maintenance documentation is in one place and it is acceptable to auditors in the food industry.
The vendor is always innovating to make the product more user friendly.
It can become quite complex depending on the size of the business
Can be set up as complex or as simple as your business requires.
Peter from Austral Bricks
Specialty: Construction and Engineering
Good Technical Support. The product is very flexible with custom fields and dropdown lists,
The biggest problem I see with MEX is the formatting of reports, the default WO report provides info that is irrelevant to the maintenance staff and reports such as "outstanding work order report" are unclear and difficult to follow. Currently for most reports I simply export to excel and manipulate the data from there.
MEX is good at preventative maintenance and tracking machine history but not at reporting on it.
Murray from Brisbane Gateway Resort
Specialty: Hospitality and Gaming
MEX and the people behind this facility maintenance software have done an amazing job at creating and refining their product whilst keeping it relevant and easy to use.
I cannot really think of anything that I like least about the product and the vendor but I am sure there is always room for improvement in any product. The people at MEX do however give me confidence that any improvements suggested would be listened to seriously.
Consider the time you spend on maintenance and use a tool like MEX to be proactive about it. You want your maintenance software to fit into your business and assist you everyday to make things easier to manage your facility and that is what MEX does.
Terry from Chassis Brakes International
Mex is very user friendly and easy to work with. The database has all the functions of most CMMS at a fraction of the price. Mex will work with your company and tailor solutions to adapt the system into your company if changes are required.
The installation is seamless and Mex are always on hand to help.
Database reliability has never been an issue with us and Mex are always working to add features and improve the system with updates.
There could be more system reports, but in saying that we can design our own reports for what we require.
Do your homework and make sure you know exactly what features you will use. Ensure you are getting an effective system for your needs without paying too much.
Tim from NewGen Power Kwinana
It is very easy to use and support from the Brisbane office is excellent.
The report that you want is not always easy to find and usually needs some form of modification. Generating documents and reports that are what we require has taken a lot of phone calls back and forth, but the support has been excellent.
Take the time to set up the equipment list and equipment types and APL components correctly at the beginning and it is much easier to use than it is to play catch up.
Shayne from Coregas Pty Ltd
MEX is Australian made. Excellent bang for your buck.
Can't really think of anything that I don't like about MEX.
The training courses are very flexible and change depending on the needs of the attendees.
ADAM from Patheon
We have been using the Mex System for some time and it is real easy to use.
It has help managing our plant and equipment easier and more cost effective.
Jack from PPS Engineering
Employees number: 2-10 employees
Mex can do pretty much anything to do with preventative maintenance;
Putting hours, parts, activities and more onto jobs,
Automatically creating scheduled maintenance,
Collating everything on a job to invoice out,
Collecting readings, info and stats on machines,
Reporting an absolutely anything,
And their customer support is second to none.
Invoicing and catalogue have a little bit more work to do.
Make sure you use the free trial, and call up and talk to their team to clarify what you are wanting and what they can provide.
Daren from MSS Safety
Employees number: 2-10 employees
Been with MEX since 2010, looked at many other CMMS before purchasing MEX, and even now review others to see if the current set up meets our needs.
Overwhelmingly, MEX delivers.
Even the best things in life sometimes dont perform the way we were expecting. With MEX, the support we receive is outstanding. Support calls are dealt with often within minutes.
You have to go a long way to beat this overall package.
David from Cooinda Village
I rate Mex highly overall. We have been slowly expanding our use of it to meet our needs, initially using the asset register, moving in to work orders and now planning to start on preventative maintenance.
Leah from JT Johnson & Sons
Employees number: 51-200 employees
MEX is a great program and very easy to use.
The staff are friendly (that's you reception ladies) and very informative and helpful (support guys).
The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas.
I particularly like the ability to take MEX with you via the iOS app.
As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can.
I would highly recommend MEX for anyone in the market for a good CMMS.
The support and assistance you get from the MEX staff. I believe that is key to any good program.
Nothing. I really enjoy using it.
It would be great if you had the ability to add comments to inspections with the iOS app.
Malcolm from Mauri
Employees number: 501-1,000 employees
We use Mex in 14 sites across the group and have found it to be an excellent tool to help manage our maintenance processes. I would recommend this software to anyone that wants a simple to use but customisable CMMS.
Straightforward ease of use, can customise to a relatively high level, and on phone support is superb.
It rarely does have a glitch. I think it is mainly our internet connection. A quick restart though and all is good
It's not software for the high end users like say a nuclear power plant, or the aircraft industry. But good for small and medium size businesses.
Joshua from MDF GROUP
Employees number: 2-10 employees
From our initial dealings with the MEX team they were extremely helpful. They did not hesitate to come to our office and give us a professional and highly informative demonstration. MEX has allowed us to effectively manage our clients asset registers and assign structured preventative maintenance schedules to these assets. We are able to record all history and report on the complete lifecycle of an asset. Although MEX has virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on . Overall we are very happy with the MEX CMMS system and their customer service is second to none. We highly recommend MEX.
David from Masonic Care WA
Employees number: 201-500 employees
I have found MEX to be confusing at times compared to other systems that I have used.
We use MEX mainly to issue work orders to outside trades & in-house Maintenance personal, we then receive invoices from the external trades which we input into MEX, I find we seem to be having to double up on the amount of information that is required, ie you have to input the same information over various pages when you would think it would self generate onto these pages. This in it self is rather cumbersome & time consuming, or else I am doing something wrong.
The ease of use when set up,
Very clunky set up, information drops off the system with any apparent reason.
Tim from NewGen Power Kwinana
Employees number: 11-50 employees
I have worked with MEX for 9 years and initially found it very easy to learn and work with. It is an intuitive Computerised Maintenance Management System with great support from the developers on the phone or via email.
Staff training is regularly held all around the country and onsite personalized training and support is also available.
The latest versions of MEX has allowed for customization of modules which is an outstanding feature that allows me to display the information I want and need for maintenance management. This along with the use of MEX Mobile for the use of Mobile devices has also been extremely positive for all staff using the system to conduct and record maintenance as it is completed in the field.
Functionality of all modules and ease of use is extremely good.
Give it a go as it is well worth the cost for a maintenance management system
Harvey from Casella Family Brands
Employees number: 1,001-5,000 employees
Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.
Its ability to adapt to our changing maintenance function while withholding a robust user environment.
The systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.
The ability to perform the desired function has got to be reflective of the equipment you are using to perform this function. (Make sure you have PC's that are able to run Mex correctly)
Damien from WATPAC Civil and Mining Pty Ltd
I use MEX in a Company situation for Maintenance Planning - Scheduling and Work Orders through to Purchasing. With the correct training and access levels, it provides a relatively easy and friendly system with which to manage your requirements.
Liam from Oil Test
I came across MEX when looking for somethig more practical than the packages offered by the super systems 20 years ago and found it easy to use with excellent support. A massive advantage it has is that it was developed by asset maintenance people and you are still dealing with the people who developed it whenever you contact MEX