Mobile311 by Dude Solutions is a mobile solution that provides asset management and work order management within a map-based interface. Work orders can be created and pinned directly to the map, so technicians in the field can pull up a list of pending work orders and sort them by proximity and priority on their mobile devices or tablets. Photos of the work can also be attached to the corresponding request.
Mobile311’s “breadcrumbs” feature shows where field crews are to help dispatch the closest crew in the event of an urgent request. This solution also allows for citizen requests to be managed in the Citizen Portal. Mobile311 can be used to collect GIS asset information, which can then be incorporated into already existing maps using ESRI and ArcGIS technology. The system can be used anywhere, without any software or hardware to install – all data is maintained in a secure data center by the vendor.