MPulse Software


 

MPulse CMMS software provides integrated tracking, scheduling, and reporting tools for equipment and facilities maintenance organizations. The system offers flexible deployment options and compatibility with virtually any device, while the Infinity Tier option offers unlimited users.

Four solutions are available, with each subsequent edition offering additional features that build on previous editions; this allows organizations to add features as organizational needs change. MPulse Bronze is an entry-level solution for preventive maintenance (PM) and work order management. MPulse Silver has all the features included in Bronze, plus the ability to receive, manage, and update service requests from unlimited requesters. MPulse Gold offers a full suite of features and functions—from managing PMs, work orders, and service requests, to tracking and controlling inventory and managing vendors.

MPulse Platinum offers all the core features offered in the entire product line as well as feature extensions designed for the Industrial Internet of Things (IIoT). Enterprise Management Suite provides a universal framework to connect all MPulse locations across a distributed enterprise.

MPulse serves over 2,700 customers around the world, from small maintenance shops to large maintenance departments in companies with global operations.

 

MPulse - Asset Status Board
 
  • MPulse - Asset Status Board
    Asset Status Board
  • MPulse - Equipment Records
    Equipment Records
  • MPulse - Maintenance Advisor
    Maintenance Advisor
  • MPulse - Mobile Maintenance Request
    Mobile Maintenance Request
  • MPulse - Work Order Calendar
    Work Order Calendar
  • MPulse - Work Order Records
    Work Order Records
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

130 Reviews of MPulse

 

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Software Advice Reviews (62)
More Reviews (68)

Showing 1-20 of 62

Len from Rusnak Auto Group
Specialty: Automotive
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

A very comprehensive and complete CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

An overall great CMMS. I research several before buying MPulse, and I'm very happy with our choice.

Pros

The software is very user friendly. It was easy to get it set up, customize and move between the different operations. Loading the employee information was quick and easy.

Cons

The initial training didn't really cover the pertinent information as it relates to our business. I would suggest they customize the training to the user's specific needs.

 
 

Whitney from Innovative Textiles
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Best maintenance software i have ever used

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Mpulse is easy to use and quick to learn it has all applications we need for work orders and keeping track of our facility up keep it has allowed us to cut down on down time and schedule our workers more efficiently

 
 

Daniel from DOC.
Specialty: Government
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

You asked

Ease-of-use

Functionality

Product Quality

Customer Support

I cannot give a very glowing review as I have been very disappointed with the system since I first started working with it in December.

Pros

I don't find much to like

Cons

There's not enough room here to tell you all the troubles I've had

Advice to Others

Search for the software that will work for your specific needs.

 
 

eric from Whelen Engineering
Specialty: Automotive
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Mpulse 7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Installed Mpulse 7 with the specified training in two sites. All is working perfectly. The company recently introduced Mpulse 8 but had too many bugs and switched back to 7 within several days.

Pros

Ease to use

Cons

Need better debugging of new software

Advice to Others

Mpulse 7 is a great product and all our staff enjoys using it.

 
 

Jeff from Pronghorn Golf LLC
Specialty: Hospitality and Gaming
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

MPulse

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We purchased this software for our company to serve all of our building maintenance and ticketing needs. We also use the software for all IT related issues and will be expanding it's use to other departments in the near future. It is very intuitive and easy to use. Adding records and tracking maintenance and IT issues as well as future services is very easy. It has an excellent database feature to allow tracking of all assets. I would highly recommend this software.

Pros

The overall ease of use and functionality

 
 

Christine from 2506 LLC
Specialty: Non-profit

June 2016

June 2016

A lifesaver for managing maintenance!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It is easy to manage maintenance schedules and track work orders. We use to review all the maintenance for the building and scheduled contractors and vendors.

Likes Least

The reporting part could be a little more user friendly.

Recommendations

MPulse works very well with tracking maintenance and work orders. We also use to budget costs for building maintenance.

 
 

Robert from Electric Motor and Contracting
Specialty: Other

June 2016

June 2016

Helpfull tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

Makes organizing the work so each person involved can see what is happening

Likes Least

Some times the software is slow to load takes a couple of tries to submit work requests at times

Recommendations

very help full in tracking equipment issues and cost to maintain

 
 

Tracy from Portland French Bakery
Specialty: Food and Beverage

June 2016

June 2016

Portland Frenche Bakery Mpulse Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Instructional videos and customer support product functionality.

Likes Least

It has a fairly long learning curve and updating the screen is a little slow.

Recommendations

Use the product and take notes of good and bad topics.

 
 

James from Sealtron
Specialty: Aerospace

June 2016

June 2016

MPulse 7.0 Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I do not like this system but the vendor is very supportive.

Likes Least

To hard to run and very time consuming. Need a secretary. I have myself and 2 maintenance guys. This system is for bigger corporations and I think you forgot the smaller guys that does need all that stuff. We had the 3.5 vision first and really liked it. Then it was no longer be supported so we moved up to the 7.0 and hate it.

Recommendations

Make it simple for a maintenance guy to enter info when done working on the machine and close the work orders. Be able to find that info for when the next time the machine goes back down.
I will not be renewing are contract this year. I am looking for other options.

 
 

John from Loker Student Union
Specialty: Education

May 2016

May 2016

We use it on a daily basis to track work and work orders

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that it trakes work orders and request and you can print out reports.

Likes Least

I did like version 6 a lot but like the options in version 7 and it just takes time to set it up and get used to all the functions

Recommendations

Go through the entire system and look at every function and what it can do.

 
 

Len from Rusnak Auto Group
Specialty: Automotive

May 2016

May 2016

MPulse Software CMMS

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Customer service and support are always helpful and patient.

Likes Least

Training sessions are not user focused. They should listen to you when you tell them your needs, then train you accordingly.

Recommendations

Make a list of your what you want to accomplish, who within the organization needs to do what, and how you want the communication process to flow

 
 

Ronald from The Bryn Mawr Trust Company
Specialty: Banking

April 2016

April 2016

BMT- Mpulse Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the work order system, and how it flows through the entire system. Our employees that need to utilize the software to generate a work order like it mush better than our old email process. It is easy to use, and has a lot of good snapshot graphical reports. I like the tracking of Preventative maintenance, and all of our building equipment.

Likes Least

We have a lot of buildings, and some of the graphical reports get squeezed when showing values on repair and maintenance, and are not easy to read.

Recommendations

Just make sure you get demonstrations on each software you are looking at. Compare ease of use, pricing, reporting capabilities, and tracking of equipment/ preventative maintenance. List all pros and cons, and choose the best one based on your own business environment. Some packages have way too many bells and whistles that you would mostly not use, and pay a premium for. MPulse met all of our requirements, and was at the right pricing point.

 
 

Milton from Eddy Packing Co., Inc.
Specialty: Food and Beverage

April 2016

April 2016

Mpulse Maintenance Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use, excellent support team.

Likes Least

The reporting options are what I like least

Recommendations

Ask questions about support after the sale. Most anyone can sell a software product but the most useful part of any software is the support team behind it.

 
 

Steve from Friends Church
Specialty: Religious Institutions

April 2016

April 2016

This software has been so easy to lean and impliment. The support adn

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Besides the ease of working with the software, the initial training and support as well as the "Tips and Tricks" monthly webinars have proven invaluable to help me learn and use best practices in making a smooth transition for my staff both in inputing and responding to work orders.

Likes Least

The only thing that I don't like it that the program kicks me out every once in a while.

Recommendations

I looked at four different programs before selection Mpulse. They had the modules I needed and were the most willing to work with me to make sure it worked just like I needed.

 
 

Greg from Madison State Hospital
Specialty: Healthcare

April 2016

April 2016

Great Maintenance tool

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The company staff are extremely well versed in their product and can show you how to leverage the software to do what you need the software to do.

Likes Least

I prefer a user manual I can actually read away from the system. The integrated help tool will usually walk you through a lot of things, but sometimes I prefer to touch a book and read on a product without the computer in the neighborhood.

Recommendations

If you already have a product you are using, make note of the features and ask the perspective vendors for specific details on how their product completed the task you now perform on the current system. A good salesman will give you plenty of help in understanding their product.

 
 

Paul from WYGC
Specialty: Healthcare

April 2016

April 2016

MPulse Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's rare that I call with a question and can't either get help on the line immediately or within a few hours. Better yet: The persons with whom I speak are always pleasant and willing to take whatever time is needed to help us with our questions.

Likes Least

Will close suddenly from time to time - not certain is this could be an connectivity problem but it doesn't seem that way.

Recommendations

Speak to others who have used whatever software you're looking at - they will know how well the system works in their situation and will likely also be able to comment on customer support.

 
 

John from Transdev Services, Inc
Specialty: Other

April 2016

April 2016

MPulse review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Web based, I can access anywhere and any time. I can input in the field, at home or at my desk.

Likes Least

Data input is not always intuitive, can be a little intimidating for people who have never used a program like this.

Recommendations

Discuss with MPulse exactly what you want to get out of the software (what level of reporting and documentation you require). Choose the level that best suits your needs to start with.

 
 

Brian from Summit Agricultural Group
Specialty: Agriculture

March 2016

March 2016

Summit Farms Product Review 3.30.2016

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer service is very helpful and responds quickly. The reports are customizable, we can customize on our own.

Likes Least

The system currently does not communicate with our accounting system, ie purchase orders, inventory

Recommendations

Make sure you know what you want out of the system, basically make sure you know what you want for reports and what information you want to get out of system.

 
 

Leslie from Dish Network Manufacturing
Specialty: Telecommunications

March 2016

March 2016

Excellent Vendor Relationship Helped Make MPulse Succeed for DISH!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

One of the best aspects of MPulse is working with their great team. The implementation with our company has been a challenge but the resources on the MPulse side have been indispensable in ensuring our issues were all addressed individually and that a solution was found. They have never acted as though our questions or issues were a burden and they have shown immense flexibility, honesty, and transparency in working with us at every stage. Because of their help, the MPulse software has successfully remained at DISH and we continue to find new ways to use it to benefit our business.

Likes Least

The built in reporting that MPulse offers has never been useful to our business. We actively export data out of MPulse into a separate data manipulation/reporting software in order to get the information we need out of MPulse. While MPulse does offer customized reports but they would have to be developed at an additional cost.

Recommendations

We would have benefitted from being able to try MPulse prior to making a purchase. Our business needs are pretty unique and different from those of many of MPulse's existing customers and there were challenges on both sides trying to get the software where it needed to be to support our structure.

 
 

Dani from Montana Precision Products
Specialty: Aerospace

March 2016

March 2016

Aerospace PM Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product is reliable and the vendor is always able for assistance.

Likes Least

Sometimes difficult to extract reports from. May be a user issue rather than product issue.

Recommendations

My recommendation would to be use the system to its full capability. We currently only use it for our preventive management system.

 
 
 
Showing 1-20 of 68

Mohammad Ajmal from International Executive Services Corps

June 2016

June 2016

MPULSE from overall perspective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a good software overall. We have managed our assets pretty well using this software. The good side of it is that it is customizable however the bad side of it is that it is not very customizable.

Source: Capterra
 

Larry from Adair County Ambulance District
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Adair County Ambulance District

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall the product has delivered what was advertised. Since implementation a few years back we have added the inventory module as well. Initially, like most software, there was a learning curve, but once we learned how to use the software effectively we could not be more please with what we are getting out of it.

Pros

Work Order Management and the reporting capabilities

Cons

Not the absolute most user friendly system, but once you learn how to use it, it delivers results

Source: Capterra
 

Scott from Plasticolor Molded Products

June 2016

June 2016

A great piece of software that helped our company get its preventative maintenance under control...

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This has been a very useful piece of software for us. Our maintenance group resisted the idea initially but when they came around, they really saw how useful it was. We needed help getting our long list of PM tasks under control and also needed to start keeping records of our work for regulatory reasons. With a little training, things are going wonderfully. I will say that I have never thought the layout of the GUI was wonderful, but you can master it with a little effort.

Source: Capterra
 

Miff from Port of Morrow

May 2016

May 2016

We use this software for our requisitions and inventory tracking.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software itself is user friendly and we receive good timely support when we need it.

Source: Capterra
 

Kraig from Hazelnut Growers of Oregon

April 2016

April 2016

Solid system.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

MPulse is a great CMMS system with a ton of features. I have implemented the system at two different companies with very good results. There is a lot of data entry if you currently do not have assets, etc. in a e-format. Positive side is that within a few months you will see good data on how equipment is performing and associated costs. After a year the picture becomes pretty clear allowing for solid, data driven, decisions.
Nice to roll out at an affordable cost with reduced features, easily add features as you become ready for more.

Source: Capterra
 

Yumi from JN Auto Group

April 2016

April 2016

It is very easy to use and able to capture all of the information that are usefull.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very much straight forward that any new employee can learn easily.

Source: Capterra
 

Jeff from Public Works Facilities

April 2016

April 2016

New user

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Straightforward program to initiate and track maintenance requests and work orders. Provides details on where actual maintenance man-hours are spent within the organization.

Source: Capterra
 

Gregory from a.i. solutions (NASA)

April 2016

April 2016

Good product overall

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

There are still some things that happen with the software that we don't understand. That may be ignorance on our part. Nothing that we haven't learned to get around. Overall it works well, as reflected in our recurring renewal in MSP. One of our groups in particular uses it heavily and is generally happy with it. Sometimes the flexibility and power of it can be a bit daunting for the novice user.

Source: Capterra
 

Jeremy from St. Croix Forge

April 2016

April 2016

Good experience, easy to use, customer service good.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Easy to use, easy to navigate, dashboard features are convenient
Cons: Automatically refreshes from time to time. Would be nice to be able to click on a dashboard feature and be automatically taken to that item without having to go the long way around to finding it.

Source: Capterra
 

George from Saran Industries

April 2016

April 2016

MPulse Software Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

As far as a Maintenance Software, the product is solid...the pros are its ease of use and customer service. The only cons are using of multiple locations - not really set up for multiple locations for stock, but was able to come up with a work around for this...and some of the canned reports aren't pertinent to our business...otherwise, would suggest this software to companies without a maintenance software system.

Source: Capterra
 

Debbie from CJB Industries

April 2016

April 2016

Good Experience

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Every day I learn more about this program.

Source: Capterra
 

David from Mayslake Village

April 2016

April 2016

Software was easy to set up and get started

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very satisfied with the system, the only problem we have experienced is sometimes work tickets stay locked open, but a call to tech and they fix the problem quickly.

Source: Capterra
 

Tanra from Bluegrass Oakwood

April 2016

April 2016

Hit several bumps in the road of getting starting but support was great and working well.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

There is a few things I would tweak that would make putting in work orders faster. Other than that, program is working great

Source: Capterra
 

Lizett from Mount Saint Mary's University

April 2016

April 2016

MPULSE administartor

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

MPULSE helps me on a daily bases to recieve work request from my clients in a timely manner. This in turn allows me to assign the task to the appropriate personnel and to provide the repair/service need for the request.
Cons:
Some fields don't generate from the work request to the work order conversion. Personnel converting has to remember the information to place it herself.
Due to our buildings not generating in the conversion process this information also does not generate in our reports (this important because without a building/location, personnel does not know where to go service or repair).

Source: Capterra
 

Andy from Rainsweet

March 2016

March 2016

MPulse has been an extremely useful tool in helping our company to get maintenance done.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Scheduling work, tracking completed/incomplete items, very flexible for different projects

Cons: Some items you are required to flip back and forth between different pages, so MPulse could definitely use some streamlining.

Source: Capterra
 

Dale from Advanced Auto Trends

March 2016

March 2016

This software is very good, best one I have worked with. Great customer service.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros, Easy tracking of asset repair cost and repair time. Ability to start doing predictive repairs and automatic PM work orders. Easy to use once comfortable with it.

Cons, getting technicians and other support staff to use it.

Source: Capterra
 

Brian from Verizon

March 2016

March 2016

MPulse Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This CMMS program is user friendly and has more features than any others that we look into. The set up was fairly easy. The entire program is easy to set up to obtain the look you want or are used to. The many reports that are included are extreamly usefull.

Source: Capterra
 

Robin from Blue Chip Group

March 2016

March 2016

Being a great asset to our maintenance department.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The learning curve was a little steep but once I got use to the logic of the program it came together. Wish there was a way to see all tasks assigned to an asset that was a simple click like seeing inventor items is.

Source: Capterra
 

David from Boston Sailing Center

March 2016

March 2016

We are in our 3rd year using it to keep track of maintenance on a fleet of boats.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Can customize fields
Excellent training sessions and on going webinars
Good support. Very patient and make sure you are set up correctly

Interface is not intuitive at first but makes sense after training

Source: Capterra
 

Sarah from Mountain View Hospital

February 2016

February 2016

Easy to implement and use right from the start!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros
- Customer service and tech support have been great to work with.
- User friendly.
Cons
- We are unable to use the mobile app licenses provided so there are times when it is difficult to get on to the system due to licensing limitations.

Source: Capterra