Web Work Azzier is a computerized maintenance management system (CMMS) designed for industries with large capital assets that offers corrective, preventive and emergency maintenance management within a suite. The solution is available in both cloud-based and on-premise deployment options.
Azzier features work order management, where users can customize their work order forms based on their industry requirements. The work orders can be assigned to the necessary people and users can follow up on work progress in the real-time dashboard.
Azzier features asset management, which enables users to define a hierarchy for their assets. Users can also tag their assets using customizable parameters such as location, status and priority. The solution allows users to define KPI parameters and enables users to view the progress through the dashboard.
Azzier allows users to integrate with popular business systems such as human resources (HR), geographic information systems (GIS) and enterprise resource planning (ERP) solution.
Bill from Washington State Military Department
Date: June 2013
Webwork since 2001 has proven to be a highly efficient, easy to use maintenance management program. It is easy to use for the worker in the field, and will provide the information that is needed for management to do their job in conducting operations and maintenance. We have never been dissatisfied with the customer service. They have always responded quickly and if there is a problem or a better way to do things, they listen.
Jill from Town of Hinton
Date: May 2013
The Town of Hinton, with a population of just under 10,000, is an active community with excellent municipal, recreational and cultural facilities. Already utilizing a Computerized Maintenance Management System, in 2009, the Town decided to source out a system that was more comprehensive to accommodate our growing needs as well as one that was more user friendly. We found the perfect system in Web Work. The Sales Team from Tero was very knowledgeable and provided us with in depth information, answered all of our questions, compiled modules that would work best for our operations, including hands-on training. The tech team at Tero then made the transition to the Web Work system seamless, quick and easy.
Presently all municipal staff as well as lessees of Town facilities have access to and are using Web Work for the electronic submission of all work requests. It has really made it easy to receive prompt notification of problems arising in all of our facilities and to respond with the manpower and tools to rectify the issue. We also generate the Preventative Maintenance schedules for equipment and liability checks on our Parks and Playgrounds. Through this process we have reduced costs by improving maintenance operations and protecting our assets. We can track time and materials spent, and budget accordingly, each year based on the results from the simple to use reporting features that Web Work offers.
The Web Work system has been reliable and stable; the support team has been first rate, friendly, and always prompt in replying to any questions or requests we have. Web Work has proven to be the ideal system to house our municipality’s assets, as well as other links to information such as Bill of Sale, Operating Manuals, parts, photos, and links to other service providers and suppliers, all which are accessible with just a click of the mouse. Web Work has saved us time and money by accurately monitoring the municipality’s assets and their attributes; we highly recommend it to meet all of your maintenance management needs.
Kalin from Vancouver Resource Society
Date: May 2013
The Vancouver Resource Society is an accredited non-profit organization providing accessible housing with support services to people with disabilities. We own and operate 18 group homes and units in 3 apartment buildings, providing housing and care for about 140 individuals.
Prior to WebWorks, maintenance was done by faxing "Maintenance Requests" to Head Office. Forms were lost, misplaced, and not appropriately tracked. Clients, staff and managers were all able to complete and fax in the forms. As a result, the quality of maintenance and repairs suffered. Clients were waiting for months in some cases for simple maintenance such as leaky fawcets, painting, appliance repair. There was little or no accountability.
Our organization uses Web Work version 6.4.08, which was first implemented in May 2010. Within 3 months, every site supervisor and maintenance manager was trained on the system. TERO was great in providing the initial training, customer support and follow up. I was provided with additional training as needed.
As a result of implementing Web Works, we have significantly reduced paper use, as all requests are now filed electronically. We have improved productivity significantly, as fewer people are able to electronically input maintenance requests, which has largely eliminated bogus entries and wasted time. In addition, the maintenance department is now accountable for any outstanding work, and the Maintenance Manager and myself have weekly meetings where we discuss outstanding requests and completion times. The feedback from clients and site supervisors/managers has been positive - the system is user-friendly. Accreditation has also benefited from the implementation of Web Work, as we can now show how many maintenance requests are being input, how long it takes, and what is the completion percentage.
John from Children's Hospital of Eastern Ontario
Date: May 2013
CHEO was using a CMMS system circa mid 1990's which was no longer supported, so we were in the market for an upgrade. We surveyed what was 'out there' that was not only easy to use but also affordable. We finally shortlisted 3 systems and chose Webworks as the best system.
We have very detailed and comprehensive tombstone data and maintenance logs for all of our equipment, from when CHEO was built in 1974. It was vitally important that this data was transferred seamlessly to the Webworks platform. There was no doubt this was a challenge to the Tero team given the somewhat fragmented state of the old database, but after many hours of back and forth between our front line staff and the Tero team, the data was succesfully transferred.
We are now working on a modern platform and our agreement with Tero ensures that, as they develop and release new versions of their software, we are always working with the latest version. No bi-annual 'surprises' where we have to buy upgrade packages as they are released. We are always up to date.
Dave from Cascade Corp.
Date: May 2013
I have been working with Tero for many years now and they have always responded to my technical questions or concerns extremely fast and with kind courteous support.
Web Work has been an amazing product for us with are asset maintenance.
I would recommend Web Work for any company who uses CMMS.
Kenny from Fred Hutchinson Cancer Research Center
Date: May 2013
Fred Hutchinson Cancer Research Center is located on the south east corner of Lake Union in Seattle. We have lots of critical equipment including over 900+ freezers with priceless research. The CMMS system we had was requiring us to upgrade, at considerable expense to a newer version.
We chose Web Work for it's ease of use and flexibility. Implementation went well. It only took a couple of weeks. The software vendor was very helpful. It was easy for most users. Support is great! You get to speak to a real person instead of countless automated messages.
Will from Vancouver Communty College
Date: May 2013
The Engineers at Tero Consulting were able to set up our Web Work system to meet a unique set of requirements determined by our Finance Department.
We are now able to effectively manage time and materials on over 600 work orders per month and have greatly reduced the amount of errors associated with contractor invoices.
Jill from Highline School District
Date: August 2012
Web Work by Tero Consulting is a comprehensive data base, with helpful reports, work history on equipment, and the ability to add pictures of equipment or work completed. The preventative maintenance eliminates crisis management and it is simple to use. This is an excellent product, I would recommend it!