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Overall customer rating: Customer rating:

 (31)

 (139)

Recommended by: Recommended by:

75% of users

88% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Box is a great alternative to Dropbox. It’s really easy to use software and helps [manage] files over the cloud. I can sync my files very easily to Box website and I can also manage the content offline using MS products.”

- Neha Sharma, Themis Medicare

“Time and time again, Dropbox has won my heart as a consumer. If you’re looking for the ultimate cloud storage tool for your personal life or small business, look no further. In 2015 I converted to a paid subscriber utilizing their 1tb of storage offered to pro subscribers. I will never switch back!”

- Marcus Leoni, Beazer Homes

Most negative review: Most negative review:

“They don’t promote the OS X extension, making it a very hard product to proficiently use on the Mac. It is difficult to download the extension and it doesn’t feel like a core product of theirs.”

- Marcus Leoni, Beazer Homes

“I dislike how few options for adding space there are. I also dislike that if you share a large folder to a friend and they do not have space it will not give them access to the files because their dropbox is already maxed out for storage space.”

- Tim Kutt, Innoways Ltd.

Pricing:

How it's priced: How it's priced:

Cloud-based deployment: A monthly subscription fee is paid for each user login.

Cloud-based deployment: A monthly or annual subscription fee is paid.

Contract term: Contract term:

Cloud-based deployment: No contract required.

Cloud-based deployment: No contract required; subscription renewed monthly or annually.

Upfront costs: Upfront costs:

No upfront fees.

No upfront fees.

Recurring costs: Recurring costs:

Fees apply for premium support.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Document Management: Document Management:

Digital Asset Management (DAM): Digital Asset Management (DAM):

Document Capture and Image Processing: Document Capture and Image Processing:

Case Management: Case Management:

Contract Management: Contract Management:

Records Management: Records Management:

Reporting and Analytics: Reporting and Analytics:

Website Content Management: Website Content Management:

Ease of Use:

Overall customer rating: Customer rating:

 (31)

 (139)

Most positive review: Most positive review:

“It is easy to use. It is possible to add the folder locally and also use from anywhere using a browser.”

- Valerie Cote, Coveo

“Easy to move files, quick and user friendly. Easy to share files and pictures. Platform independent, Can sync files among Mac, Windows, Linux, Android, iOS etc.”

- Pankaj Verma, ITG

Most negative review: Most negative review:

“User interface can be improved here. It has more functionality than Dropbox but Dropbox looks easier to manage than Box. So UI needs some work.”

- Neha Sharma, Themis Medicare

“I wish I could assign auto sync to files I'm constantly updating so I don't have to remember to upload the latest version of the file.”

- Ben Briggs, Tait & Assoc

Support:

Overall customer rating: Customer rating:

 (31)

 (139)

Most positive review: Most positive review:

“They answered my question within the same business day.”

- Tommy Boucher, COVEO Solutions

“They're great—they reply quickly and always do their best to solve any problems.”

- Michael Maurer, Self-employed

Most negative review: Most negative review:

N/A

“Dropbox should launch a CRM system also and a ticketing system to submit requests to support team.”

- Pankaj Verma, ITG

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

Phone support not offered.

Online case submission: Online case submission:

24/7 Online case submission included in subscription fee.

Online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee. Chat service available M - F, 9 a.m. - 8 p.m. EST

Help website, knowledge base and online community included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

“Getting started” online catalogue included in subscription fee.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.