PinPoint Document Management Software


 

For over 10 years, LSSP Corporation has been providing cutting-edge Content Management tools for businesses of all sizes, from startups to enterprise-level corporations. Their powerful web-based document management solution, PinPoint, was designed to be scalable, flexible, and highly customizable. Using the latest technologies, PinPoint is user-friendly and can be implemented quickly and easily, so any downtime is minimal and your team can make the most of the software right away.

PinPoint is a web-based solution that can be deployed and hosted from your servers directly, or from LSSP Corporation's secure SaaS cloud. Once deployed, the software can then be accessed remotely from anywhere on any device with an Internet connection - smartphone, laptop, tablet (including the iPad) - making it a great option for team members out in the field. This anytime, anywhere accessibility can also be extended to customers, who have a specific portal to view only those documents allowed by the business.

Companies can configure PinPoint to match their unique workflow and day-to-day operations. Users can define document types and fields; even the screen names can be adjusted to match internal processes. Also built into the software is a CRM for contact tracking and management, as well as a mail-merge feature that allows for quick mass email creation, automatic filing, and printing. There's a unique multi-document processing application that files automatically, reducing human error and data inconsistencies.

The software supports multiple languages, making a great fit for companies that manage diverse teams. We recommend PinPoint to any company seeking a powerful, customizable document management solution.

 

PinPoint Document Management  - Dashboard
 
  • PinPoint Document Management  - Dashboard
    Dashboard
  • PinPoint Document Management  - Express view
    Express view
  • PinPoint Document Management  - Explorer view
    Explorer view
  • PinPoint Document Management  - Document details
    Document details
  • PinPoint Document Management  - Cabinet types
    Cabinet types
  • PinPoint Document Management  - Application draft
    Application draft
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

33 Reviews of PinPoint Document Management

 

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Software Advice Reviews (3)
More Reviews (30)

Showing 1-3 of 3

Marcos from DEW Distribution Services
Specialty: Transportation & Logistics

January 2015

January 2015

PinPoint in Logistics

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use. The software is user-friendly once you get used to it.

Likes Least

It's confusing at first, but once you get used to it, it is pretty easy.

Recommendations

Have patience. You're not going to get it right away, but it's worth it.

 
 

Jeff from DEW Distribution Services, Inc.
Specialty: Distribution

October 2014

October 2014

Excellent Document Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vendor is prompt to respond to any issues, and this product allows us to customize the software to our needs.

Likes Least

The pricing structure could be better, as we lease this software on a yearly basis.

Recommendations

Its best to evaluate a few different software applications for your needs. If you need a document management solution, Pinpoint is a great choice.

 
 

Valerie from PriVID Eye Systems Corp.
Specialty: Other

October 2014

October 2014

Good document management system - very user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is easy to use once it is set up to your specific needs. The customer service at LSSP has been fantastic. They respond quickly and provide personal attention and dedication to solve any problems encountered.

Likes Least

This is very specific, but when you go to search on certain screens, the system doesn't allow you to just click the back arrow to return to the search screen. You have to go through a couple of steps from the main menu to get back to the search screen. Also, the way the alphabetical folders show on the screen is a little backwards.

Recommendations

Have a person or team dedicated to installation, setup, and back-logging of the documents you wish to store.

 
 
 
Showing 1-20 of 30

Nancy from Pension Investors Corp of Orlando

March 2016

March 2016

eDrawer

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

very useful; easy to understand; great customer service response time

Source: Capterra
 

Laura from Katz Insurance Group

March 2016

March 2016

We use this program for document storage and it has made finding our documents much easier

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I don't find the setup/admin tasks intuitive, and find we don't use many of the features because it's too time consuming for us to learn to implement.

Having our 12,000 plus files reachable instantly is a huge time saver for us-no more paper files!

Not being able to use the "enter" button and only the magnifying glass is an annoyance and a small complaint, but annoying just the same.

Our sales rep Errick was a huge help in helping us implement our program and his ongoing support is almost immediate and very helpful.

Source: Capterra
 

Kevin from Superior State Administrators

March 2016

March 2016

Good

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Has been a stable platform for us over the years.

Source: Capterra
 

Debra from Torrance Surgicenter/Dr. Lindon Kawahara

March 2016

March 2016

Easy to use.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros-easy to use. No problems. Have not had to contact customer service very often which is nice!

Source: Capterra
 

Sue from Trinity Commercial Construction

March 2016

March 2016

Rarely need support, but when needed it's quick.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It has gotten easier to use since the documents list in alphabetical order.

Source: Capterra
 

Sandie from Innovative Property Management

March 2016

March 2016

eDrawer Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Only complaint is it locks up with windows 10, then need to log out and back in, anytime leaving it not being us3d for 5 to 10 minutes.

Source: Capterra
 

Kenny from A.G. Wassenaar, Inc.

March 2016

March 2016

Great Support Team! Using filtering page to find docs is complicated. Some bugs we've encountered.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Personally (but I use Pinpoint all of the time), I find it easy to use, great for storing, I've seen some bugs (minor), and have offered suggestions to your support staff. When I train my staff to use Pinpoint, I hear complaints that it's difficult to navigate; to find documents, hard to figure out the Search Content page (we use this page the most). I think the more we will use it, the better response I will receive (just have not achieved this level of satisfaction yet). We would like to have outsiders use the View User screen (to view their own documents, without calling us to send them), but I have a feeling they may find it difficult to use as well. Errick is awesome! and your web support is very good too!

Source: Capterra
 

David from David S Greenberg Attorney at Law

March 2016

March 2016

Superb document management.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software optimizes our efficiency, especially with regard to access from phone and tablet.

Source: Capterra
 

Craig from McIntyre Associates LLC

March 2016

March 2016

Great software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great document management--Very easy to use--safe. What else do you need?

Source: Capterra
 

Laura from RAA

March 2016

March 2016

eDrawer

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The biggest issue we encounter with this product are the security settings. We can only have one administrator login add Drawers/Folders to the system. There needs to be greater flexibility with the system.

The overall concept is easy to use and understand as long as the user has a set naming scheme.

The cons we have experienced are: the delay in response to technical support questions, we were billed for a maintenance fee that was not expected per the contract, and the license we received this year for the system is listed as a different company.

Source: Capterra
 

Rolanda from Modern Financial Services Corp./Hirshberg Acceptance Corp.

March 2016

March 2016

User-friendly e-filing system

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

eDrawer is a very easy to use e-filing system that works great for our office. The program is helping us further organize and update our records. Its organization and search options save us time, which converts to saving money. Anytime we have any questions or concerns, we get a response in less than 24 hours.

Source: Capterra
 

Janice from MSSNY - CPH

March 2016

March 2016

Moved to PinPoint from eDrawer

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been wanting to make some recommendations for changes in PinPoint, so thank you for this opportunity to do so! I have seen some great things come out of your company. Thank you for constantly improving on what you have created, and for giving us the opportunity to have a voice in those changes.

We started out with eDrawer and moved to PinPoint. Each software program has it's plus and minuses. We found PinPoint to be more user friendly. But, we liked the way eDrawer let us personally organize and view things better than PinPoint.

One feature that I would like to see implemented in PinPoint is the ability to export an entire Folder's documents together. Currently if I want to export a case (folder), I have to export one sub-divider at a time. I would like to be able to export the entire folder and have the documents separated into their sub-folders in the hierarchy. This would make for a clean and easily understandable export in one swoop.

Also, folks find it confusing when the document opens in a separate window. I would recommend that the document open in the same window, and when you click "save" or complete your workflow, it would take you back to the previous screen you were on (in that same window) and refresh that screen. If you want to open several documents and still leave that page (window) open, then you could hit "Control" when you open the document so that it opens in a new window.

Speaking of workflow, when folks click on the "workflow complete" button, they don't see the pop-up box to complete the action because they have to scroll up to see it. I would recommend either moving where you have the "workflow complete" button to the top of the screen (where the pop-up window appears), or have the pop-up window appear next to where the "workflow complete" button is at the bottom of the screen.

Thank you again for giving us the opportunity to let you know how your product works for us!

Source: Capterra
 

Gerry from Waterman Broadcasting Corp.

March 2016

March 2016

Awesome software with an equally awesome support staff!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using the LSSP product for over 10 years ingesting over a million documents. The meta search functionality when combined with the document OCR is extremely quick and efficient. We give this software an overall 5 Star because it is just that good and the price points are outstanding. We have implemented multiple file rooms to segregate our data and to further secure confidential data.

Source: Capterra
 

Diane from Arkansas Baptist Foundation

March 2016

March 2016

Still learning the best ways to maximize this software.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are still learning to use this and find it better than E-Drawer in many ways. We are frustrated at finding documents that are not able to be viewed. When we have contacted customer service they want a full list of those documents. We don't know that something is not able to be viewed until we are looking for something and find that message. That is very frustrating. We have also encountered several times when Pinpoint has not moved items from our copyscan which has lead to more work on our side as we had to determine what needed to be rescanned (we had been deleting the copyscan folder once we moved the files over).

Source: Capterra
 

Todd from Lakes Region EMS, Inc.

March 2016

March 2016

E-drawer

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Still works great

Source: Capterra
 

Zach from BEST Systems

March 2016

March 2016

Great Success

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've been using Edrawer for years and switched to cloud based Pinpoint a few years back and have nothing but great success

Source: Capterra
 

Joyce from Paradigm Benefits LLC

March 2016

March 2016

Easy to use and support is very responsive and helpful.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use edrawer and not PinPoint so this review is of edrawer.
In the beginning there were some software bugs that caused us some concern but they were resolved and our data was corrected. So there is always a slight doubt in the back of my mind as to the accuracy of our data.
But for the most part it is easy to use and meets our needs just fine.
I have always appreciated the quick response we have gotten to any questions or concerns we have had.

Source: Capterra
 

Gina from Gina M. DeFlavia CPA, LLC

March 2016

March 2016

easy to use once implemented

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

i got the software mid-tax season because i realized i needed to be able to share files easier with my staff. implementation was a bit more difficult than it needed to be because the interface is not that user friendly. this could definitely be improved upon. other than that, support was great and after everything was in place, use is fairly simple.

Source: Capterra
 

Dave from Benes Career Academy

March 2016

March 2016

Fast web response, and powerful document management features

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We converted to Pinpoint from another document management system. Pinpoint is by far and above much faster for document display, and multi-document display has enabled us to work with documents much faster and more efficient.

There a number of features in pinpoint that have added automation to manual functions and the entire system has sped up our ability to find and display important documents.

Source: Capterra
 

Marilyn from Criminal Justice Advocate Services

March 2016

March 2016

I use this software to manage large document criminal cases for defense attorneys in California

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The attorneys I work with are largely computer-literate only to the extent of being able to do Google searches, and legal research (Lexis, Westlaw, etc.). A few of them also able to use social media (Facebook, Twitter, etc.). In short, they have no experience using document management programs, so having one that is as easy to use as PinPoint is really a necessity for them. I have had excellent reviews from all the attorneys who have used the program. The only "complaint" I have is that it seems really difficult to clear out cases once they are done. I would like it if we could just hit "delete" and have the cabinets go away (with a warning message of course).

Source: Capterra
 
 
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