Abhisi is a cloud-based, collaborative software platform for small and midsize businesses in need of a help desk solution. It is used by professional teams such as accountants, lawyers and realtors.
With Abhisi, customers or clients can contact businesses through multiple channels, such as email, chat, phone, Facebook, Twitter etc. Predefined reply templates help automate the response process.
The platform also offers automated message tagging and assignments. Clients have access to 24/7 self-service support with knowledge bases.
Abhisi provides reporting to track performance, and a customer satisfaction function allows customers to rate interactions. Agents can respond to customer inquiries from any device with a web browser.
Pricing is per user, per month with discounts for an annual subscription. The number of agents supported, number of knowledge bases and other features scale with the price. The software does not require installation, only redirecting support emails to the platform.