Salesforce Community Cloud is a cloud-based enterprise community platform that enables employees, partners and customers to connect at a single location. It allows users to collaborate and share their ideas and content with each other.
Salesforce Community Cloud offers a unified platform where users can create communities that members can join. This platform offers business integration functionality, allowing users to collaborate on business-critical files from within communities.
The social feed feature of the product allows users to follow other team members and helps facilitate their collaboration. This solution also offers a built-in social intelligence feature that delivers suggestions to users based on their interests and behavior patterns.
Other features include customizable templates, branding options and mobile accessibility.
Salesforce Community Cloud caters to the needs of customers in food and beverage, manufacturing, health care, automotive, airline and nonprofit industries.