Salesforce Community Cloud Software


 

Salesforce Community Cloud is a cloud-based enterprise community platform that enables employees, partners and customers to connect at a single location. It allows users to collaborate and share their ideas and content with each other.

Salesforce Community Cloud offers a unified platform where users can create communities that members can join. This platform offers business integration functionality, allowing users to collaborate on business-critical files from within communities.

The social feed feature of the product allows users to follow other team members and helps facilitate their collaboration. This solution also offers a built-in social intelligence feature that delivers suggestions to users based on their interests and behavior patterns.

Other features include customizable templates, branding options and mobile accessibility.

Salesforce Community Cloud caters to the needs of customers in food and beverage, manufacturing, health care, automotive, airline and nonprofit industries.

 

Salesforce Community Cloud - Build communities
 
  • Salesforce Community Cloud - Build communities
    Build communities
  • Salesforce Community Cloud - Personalize content
    Personalize content
  • Salesforce Community Cloud - Share files
    Share files
  • Salesforce Community Cloud - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

27 Reviews of Salesforce Community Cloud

 

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Software Advice Reviews (14)
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Showing 1-14 of 14

Nathan from Austin Opera
Specialty: Entertainment
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Non-profit lyfe

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This came in very helpful for the non-profit arts organization I worked for.

 
 

mark from DreamzTech Solutions LLC
Specialty: Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

DreamzTech Solutions Review

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I like that capability of using the salesforce solution to import data, run reports and expand the document respository. Would like the ability to adjust the CSS file table for more specific setup of my contacts.

Pros

Import of data, ability to run reports and query related to my business, ease of use and tracking abilities of my team.

Cons

Limited ability to set up my own data tables, change cvs file formats and retrieval of reports via handheld device easily and without minimum attempts.

 
 

Wes from FX Well
Specialty: Health care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Good Stuff

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I like Salesforce because it is the leading platform in the industry, has the most robust set of features and definitely has excellent support. If there were an area I'd like to see improvement it would be around 3rd party integration.

Pros

Features
Scale
View of Consumer

Cons

Complex
Expensive if you don't understant how to properly uttilize all features and functions.

 
 

Mirco from GWA
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Big Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It's a perfect solution for big enterprises. It offers everything you need and more. You will not think of changing to another solution so fast

Cons

Very complex, not easy to get in. Lots of tools. Very expensive. High costs of setting up. Sometimes very complicated

 
 

Craig from XYN Management
Specialty: IT/software
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

SalessForce Craig

Ease-of-use

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I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.

Pros

Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Cons

Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

 
 

Brian from HotSchedules
Specialty: Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

It works well but for none sales position just another company facebook

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N/A

Pros

It is easy to use. Keeps an entire company connected in one place. Groups are easy to create and I will never forget someone's birthday.

Cons

Just another Facebook if you are not a sales person or someone who enters sales information. Our company still uses but non sales people no longer login.

 
 

Alex from Croozer
Specialty: Entertainment
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Great customer service.
This was easy to get through and very easy to maneuver.
Great experience talking to the employees

Cons

Could be more interactive. I felt they could have put more effort into solving my technical issues, but either way we figured it out.

 
 

Taylor from Sales
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

My Salesforce Review

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Building reports is difficult in salesforce. When i worked at Forcepoint and used this site daily, it always took most of my time during the day to build that report.

Pros

Moderate to easy use.

Cons

Building reports is weak.

 
 

David from showNets LLC
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great Company - Better Products

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Pros

Ease of use and customization is the best in the industry. Great client support. Nothing else to say really.

Cons

Nothing. The product sells and speaks for itself. Great stuff. Best cloud solution by far in the industry.

 
 

Leonardo from WIS
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Its a dream

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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SalesForce is the consumption dream, but, is not for everybody. You need think about your needs

Pros

A lot of functions

Cons

The price

 
 

Adele from SACU
Specialty: Financial services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Sales force power

Ease-of-use

Functionality

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Customer Support

Value for Money

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Looking to add some community support for your brand? This empowers social WOM

Pros

Allows for easy campaign adds

Cons

Expensive

 
 

Ulrich from EPIC AtX
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Rich Review

Ease-of-use

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Value for Money

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Pros

It was very help in terms of tracking leads. Before using Salesforce I difficulties evaluating the validity of my leads

Cons

It doesn't really help when it comes building custom CRMS. I tried to create a custom CRM tool for my business but it was complex

 
 

Nathan from Zurich
Specialty: Financial services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Sales force review

Ease-of-use

Functionality

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Pros

All of my business in one place which makes it easy and efficient to make contact with clients etc etc etc

Cons

Sometimes the mobile app has bugs and can cause issues and challenges and stuff which isn't good at all right?

 
 

Imran from Zoetis.com
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2017

March 2017

Head of digital at world's

Ease-of-use

Functionality

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Value for Money

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Product Quality
Quality
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Pros

Integrates well with sfdc and works well with the largest ecosystem and integrates well with sales cloud

Cons

User interface is mediocre like most of sfdc. Its also expensive and configuration can take time and money

 
 
 
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