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Overall customer rating: Customer rating:

 (22)

 (698)

Recommended by: Recommended by:

37% of users

87% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“It’s been a huge help that the people at BuildTools have a sister company that’s a construction firm. Having someone on the other end of the phone that has been in our shoes and truly knows the pitfalls of our industry is huge. ... BuildTools gets it!”

- Mark Anderson, Stonehouse Designs

“Finally, everything is in one place. It’s easy to navigate and has all the options you could ever want. Not only that, but the staff always answers the phone and helps with anything we need.”

- Severin Oliver, Oliver Builders

Most negative review: Most negative review:

“The software has some bugs that need attention. The company is very good at helping, however, some things need to be changed by the software developers.”

- Dan Grammatico, Dan Grammatico Signature Homes

“The system is extremely slow and sometimes barely functional. It’s a pretty big problem when you need information in a timely manner.”

- Gary Palmer, Integrity Home Contracting

Pricing:

How it's priced: How it's priced:

Cloud deployment: Monthly or annual subscription fee, based on number of users.

Cloud deployment: Monthly subscription fee.

Contract term: Contract term:

No contract; subscription license fee paid monthly or annually.

Cloud deployment: No contract.

Upfront costs: Upfront costs:

Initial setup fee for training, branding and website integration.

No upfront costs for the system. Additional fees for some services/integrations (e.g., website design or integration with accounting application).

Recurring costs: Recurring costs:

None.

None, beyond monthly subscription fee.

What does it cost?: What does it cost?:

Applications:

Takeoff: Takeoff:

Estimating: Estimating:

Bid management: Bid management:

Project scheduling: Project scheduling:

Project management: Project management:

Accounting & job costing: Accounting & job costing:

Customer management: Customer management:

Ease of Use:

Overall customer rating: Customer rating:

 (22)

 (698)

Most positive review: Most positive review:

“It’s pretty easy once you know the basics. I started and had it down within a week.”

- Scott Bays, Jolley Construction

“Everything is so well laid out, and the whole process so well thought through. It was obviously designed by somebody [who] has suffered the hard way.”

- John Brooks, Woodpark Construction

Most negative review: Most negative review:

“Once you learn it, it isn’t too bad. However, we are still trying to find a report to show us what we like to see on a monthly basis.”

- Tracy Gladden, MDI

“It’s hard to navigate around. It takes lots of hours of familiarizing yourself with this software before remembering how to do things.”

- Mark Ventura, Payne and Payne Builders

Support:

Overall customer rating: Customer rating:

 (22)

 (698)

Most positive review: Most positive review:

“The training team was great. … Trainings were customized for the various users. The support folks were also very responsive for quick questions, both on the phone and via email.”

- Mark Anderson, Stonehouse Designs

“They have awesome customer support. Every time I have had a question, my email has been returned with a phone call and a follow up email within a few hours. They are super-friendly.”

- Nicole Franklin, Winfield Developers

Most negative review: Most negative review:

“I’ve been trying to get training support from the vendor, since purchasing, with very little follow-through from the company, and there doesn’t seem to be any formal training plan.”

- Jim Marzullo, 10 West Development

“The only issue that I have is that our point of contact person has changed a few times, and it has been hard to figure out who we should be talking to.”

- Randy Arndt, Legacy Custom Homes

Phone support: Phone support:

Available during regular business hours; included in subscription fee.

Toll-free support available. Support fee included in all four price plans.

Online case submission: Online case submission:

Unknown.

Included in subscription fee; available seven days a week. Personal account manager included in subscription fee.

Online support options: Online support options:

Email support requests included in subscription fee.zations, upgrades and continued support/maintenance.">fee.

Help website, knowledge base and access to online community included in subscription fee.

Training: Training:

Live, online or in-person, instructor-led training and online training videos included in subscription fee.

““BuilderTREND University” online catalogue of webinars/tutorials included in subscription fee. Data conversion services included in subscription fee.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.