Saleslogix is considered a premium CRM offering. It was developed in 2002 as a mid-market sales automation application. Over time, Infor has built out capabilities for marketing and service to enhance the software and make it a more comprehensive CRM offering. It is now a customer relationship management solution targeted at mid-market organizations with fewer than 1,000 users. Infor CRM has a sizable customer base, with over 6 million clients worldwide. It has specific expertise with financial, manufacturing and service organizations, and has garnered several industry awards over the past 15 years.
Saleslogix maintains its strength in sales force automation (SFA), but its capabilities extend to marketing automation, campaign management, workflow automation, and budget and revenue tracking, among others. Infor CRM boasts strong support for international organizations and its customer base extends to multiple countries across the globe.Infor CRM also has mobile capabilities, enabling users to manage accounts, contacts, and opportunities all from their mobile devices.
Saleslogix offers multiple deployment options including on-premise, hosted, and mobile. These options provide a level of consistency for users whether they are accessing information online, offline, or on their mobile devices. Infor CRM runs on Microsoft SQL and Oracle database servers. Integration with Microsoft Exchange, Outlook or Lotus Notes lets users leverage the email solution they prefer.