Microsoft Dynamics CRM Software for Construction


 

Microsoft Dynamics is a customer relationship management solution designed to serve businesses of all sizes. The solution is used across various industry verticals such as government, financial services, manufacturing, healthcare, retail, professional services and education.

Dynamics CRM offers following core functions - sales force automation, marketing planning and automation, social listening and engagement, customer service (including robust call center and field services solutions) and analytics. The solution works seamlessly with Office365, SharePoint, Yammer, Skype, Cortana Analytics, PowerBI, MS Azure.

Dynamics CRM provides a native Microsoft Outlook client, browser-based and mobile access, role-tailored design and advanced user personalization. Inline business intelligence is available via pre-packaged, real-time, and drillable dashboards, with the flexibility to create custom ones as well.

Dynamics CRM utilizes Windows Workflow Foundation to provide a robust engine for business process automation. Users can implement simple and complex process automation and also leverage machine learning for proactive, actionable insights.

Dynamics is offered both in the cloud and on-premise and is built on the .NET framework. Users can also access the solution on their iPhone, Android or Windows mobile devices.

 

Microsoft Dynamics CRM - Manager dashboard
 
  • Microsoft Dynamics CRM - Manager dashboard
    Manager dashboard
  • Microsoft Dynamics CRM - Account entry screen
    Account entry screen
  • Microsoft Dynamics CRM - Campaigns and newsletters
    Campaigns and newsletters
  • Microsoft Dynamics CRM - SharePoint integration
    SharePoint integration
  • Microsoft Dynamics CRM - Account review dashboard
    Account review dashboard
  • Microsoft Dynamics CRM - Account report
    Account report
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,001 Reviews of Microsoft Dynamics CRM

 

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Software Advice Reviews (119)
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Showing 1-20 of 119

Catalina from GSE
Specialty: Other specialty contractor
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Get a good consultant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not recommend.

Pros

It has lots of customization opportunities, and you can build many reports. That's about it. A great tool only if you have an incredible consultant.

Cons

Unless you are willing to spend a lot of money on a consultant building customizations, this is not the software for you. Even then you have to get a good consultant or again, this software is not for you. It does not connect easily to other Microsoft products. Microsoft will never let you know when they do a system update, and those usually cause customized codes to break.

 
 

Marian from OHD
Specialty: Real Estate
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Useful product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

An easy reliable product with many features that can be customized to fit your use

 
 

Tony from Concentric
Specialty: Engineer
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Microsoft Dynamics CRM - Works great if you use Microsoft Office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the navigation and integration with Microsoft Outlook. We have it integrated with Office 365 and Outlook. I am able to get the reports that I need and can create custom queries which I save as personal views. The export to Excel function is handy and I use it weekly for some internal reports. It is very adaptable and can be structured to fit your business. As a sales organization, it is great to have the complete sales workflow with reporting and advanced finds that help you locate additional things. We will be adding more dashboards that will help our reporting on a manager and sales rep level.

Pros

Dynamics CRM is hugely customizable - making it adaptable to even the most unique/bespoke sales pipeline. The connection of different entities (e.g. accounts, opportunities) etc. is very straightforward, allowing for better attribution and reporting. Inbuilt reporting is intuitive and takes advantage of most people's familiarity with MS Office.

Cons

Like Microsoft SharePoint or even Excel, CRM can do so much that it is somewhat daunting. This does mean that setup can take longer as there are so many more options. Unlike some of the other CRM systems that start simple and let you add on functionality, Dynamics CRM starts big and forces you to strip things down to what you need.

 
 

Ronald from AdVance Senior Options
Specialty: Other specialty contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Like others

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I didn't feel that it was user friendly, but it could just be me.

 
 

Ronald M from AdVance
Specialty: Other specialty contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Like others

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This was like other products. I believe it could have been more user friendly, but maybe it's just me.

 
 

Gurdial from Sun softwares
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

The software is useful for small as well large organization.can be used by team.easy to integrated with different languages php,Drupal

 
 

Neha from Sun softwares
Specialty: Engineer
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

review for microsoft dynamic crm

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is one of the CRM that is easy to use and have the unique feature.

 
 

Vanessa from Laughlin Constable
Specialty: Design/build firm
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Microsoft Dynamics CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The CRM is simple to use on a base level of entering Accounts, Contacts, and Leads and storing their information. You can create Marketing Lists to organize groups and Campaigns to track activity around an event. Customizing the software can be cumbersome - it may be worth it to have Microsoft do it for you. That being said, it is possible to configure the platform to meet your organization's individual needs and goals.

Pros

- Simple interface
- Easy navigation
- Meets all basic CRM needs

Cons

- Multiple views can be confusing
- Configuration can be tricky to do on your own

 
 

Nick from Temp-Masters Inc.
Specialty: Mechanical/HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Tons of features and add-ons but very difficult to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is actually ideal for construction companies or any company that needs to separate individual job costs. Although the learning curve for this product is very time-consuming. It will take extensive amounts of training to get up to speed with this software. Even then you will need to seek out a GP professional as the in-app training tools do very little to actually help the user. This software can be very good for the user, but only once they have obtained the necessary training to operate GP.

Pros

Lots of add-ons.

Cons

Very difficult to learn. Is not user-friendly for first-time users. The product has very qwerky error messages that make absolutely no sense and become very frustrating when they are encountered multiple times a day.

Advice to Others

Do your research. If at all possible, find a way to demo this product to see if can actually be useful.

 
 

suzie from Waitr
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Microsoft Dynamics CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So easy to use and the cs team is awesome! CRM software is difficult for some to get used to but I had no problem as the interface is easy to use. Any questions I had the Customer Service Team helped me with right away! Great Product!

 
 

Dustin from FEI Inc.
Specialty: Other specialty contractor
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

CRM info

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Had a very good informational meeting, we are looking into getting this CRM and love the customer service.

Pros

Customer service is good, and the options are what we need

Cons

Ease of use

Advice to Others

Have a few meetings with their software engineers, very informative

 
 

Dipesh from Northern Illinois University
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

User friendly business software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I got an opportunity to take hands-on experience on MS Dynamics CRM 2016 this year. I found this application very useful and user friendly for medium sized organizations. As far as customization is concerned, this product is easy to customize and even a non-technical person can do it. If we take best practices into consideration, this product is very feasible. Creating new entities like accounts, contacts etc is very easy. We can create new records in the look up view itself. Moreover, its tight integration with SQL server and some project management solutions like AbleBridge, gives reliability. I will recommend this to my aspiring entrepreneur friends.

Pros

Easy to use
Highly customization
Integration with SQL server
Look-up and record creation flexibility
All-in-one package

Cons

For detailed customization we would require MS dynamics SDK which requires programming resource and increases cost.

Advice to Others

MS dynamics CRM being a user friendly business application, I would recommend medium sized firms(up to 1000 users) to implement their business processes in MS Dynamics CRM.

 
 

Nancy from Crestwood Associates
Specialty: Other specialty contractor
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Microsoft Dynamics CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I use Microsoft Dynamics CRM on a daily basis for my current job. I have used the software for over thirteen years. In my current role as Sales Intelligence Manager, I keep several lists for our vendors current in Microsoft Dynamics CRM as well as created email templates for the sales team.

Pros

I love the integration with Microsoft Dynamics CRM and Outlook. I especially like the email templates available for Outlook. I use them on a daily basis for supporting the sales team.

Cons

For some reason, the email templates have not been working with the latest version of Outlook. I'm not sure if this is an issue with Microsoft Dynamics CRM or Outlook. I especially dislike the ribbon on the top of the menu. I believe the latest version of Microsoft Dynamics CRM has a better menu available.

Advice to Others

I would wait until the Sales functionality for Microsoft Dynamics 365 Business Edition is released in spring 2017 if you want to purchase Microsoft Dynamics CRM.

 
 

Arthur from Energy Trust of Oregon
Specialty: Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Works well for a Microsoft house

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As my title suggests, our organization is a Microsoft house, so Dynamics CRM offers us good integration to other applications. Our business model is an unusual one, so we heavily customized the application to meet our needs, and that too has worked well for us.

Pros

Dynamics CRM integration to other Microsoft products is, as mentioned, is great. Our organization has a lot of interplay between Outlook, CRM, and SharePoint, and all this occurs in intuitive and efficient ways.

Cons

We occasionally look at non-Microsoft applications, but integrating these products to our Microsoft products would require costly customization.

Advice to Others

If you're looking at building a platform for your business, I recommend considering all your application needs before deciding on your CRM software.

 
 

Richard from Jet Products, LLC
Specialty: Other specialty contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

An unwieldy beast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If integration with other MS Dynamics products is important, then maybe this is the appropriate product. Otherwise, stay away from it. It is a very user unfriendly application.

Pros

Email integration with Outlook

Cons

Too many to list - non-intuitive, very little functionality without customization, time intensive to use, overbuilt, cumbersome, weak mobile app, too many layers, weak project management. MS seems to be trying to enable their re-sellers to make money by NOT making Dynamics CRM very functional out of the box. It also looks like they tried to build a program that will do absolutely everything for everybody, but the result is an application that does nothing well or easily.

Advice to Others

Unless you're set on a MS product for some reason, there are much better options available at a lower cost with stronger customer support.

 
 

Rashmi from Intellect
Specialty: Engineer
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

MS Dynamics Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

MS Dynamics CRM is one of close competitors of SFDC CRM and is used by numerous enterprises.
I work for a start up and this seems to be an expensive tool. The software is rich in feature functionality but is very complicated for a normal user to understand. The campaign features of the tool are not very strong either.
But this CRM has every functionality u can think of. Another advantage of this software is that it has strong integration with other MS products like Outlook.
With Linkedin Purchase its going to be interesting to see how Microsoft integrated lead intelligence into its CRM,

Pros

Breadth of functionality

Cons

Poor User Interface

Advice to Others

If you are big company having multiple teams and groups it would make sense for you. If you are a small organization , it would make sense to go with salesforce or other new crms out there.

 
 

Brooke from OneAgent, LLC.
Specialty: Government - state & local
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Best CRM software there is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used a few different CRMs in my career and home business, ranging in occupations from Insurance, to Call Center Services, to Real Estate and Property management as well as Legal Services and Home Consultation - I have found Microsoft Dynamics CRM to not only be the most flexible with all these different occupations needs, but so easy to use, a download that is accessible to all who need access, within my budget to the point I have more to spend on other applications partnering with this like Timesheets and Project Manager. I would highly rate this because the alternative options are extremely expensive, promising you better applications and ease of access when you get the same thing for basically free to start.

Pros

Easy to Use, Accessible, Simple to Navigate, Not Expensive, Flexible with Who it's meant to attract/Many different reasons for use.

Cons

Really nothing except it's minor limitations on editing/creating forms and personalization.. For the most part, easy to personalize, but then there's the details of some areas in the system you are limited to edit and create for even more accessibility.

Advice to Others

If I could recommend this product to someone, I would make sure it wasn't to any person or business who intends to use a CRM software for Large Companies, or a large clientele base (Over 100,000) because the content can make it run slower, as it is intended for slower businesses or home offices for organization, not so much multi-employee/staff use like Applied Epic is.

 
 

Diana from Softtek
Specialty: Consulting
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2016

November 2016

CRM Dynamics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used Dynamics for 5 years, the cloud option. It works fairly well, but it's slow and works well when you do not have too many customizations, which is not our case.
Every time that Microsoft updates the server we face a lot of problems, although they always say that it won't impact our application.

Pros

Low cost per user. Easy to use, very complete functionality for Sales process. Fairly easy to customize.

Cons

Slow. Always have problems when an update is released.

Advice to Others

If you have a small business with a simple sales process it may work for you.

 
 

Daniel from Invoca
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Great Simple CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Microsoft Dynamics is a great CRM for new businesses. It is not as complex as other softwares in the Industry which could be a good or a bad thing. I prefer the simplicity. Often times when things get too complicated, you don't use half of the complexity.

It has all the standard objects you need to account for Prospects and Existing Customers.

Pros

Enterprise Ready
Simple
Easy to Use

Cons

Lacks Sophistication & Customization

Advice to Others

Definitely worth your attention if you are in the market

 
 

Lauren from Avison young
Specialty: Construction manager
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2016

November 2016

Highly Recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is extremely easy to use and makes tracking leads and deliverables very easy

 
 
 
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Showing 1-20 of 882

Timothy from CTW
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

It's okay but typically customers will need lots of customization's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value
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Pros

It is easy to use.
Smooth and stable interface.
Some customization's can be relatively easy to build.

Cons

They should build their own software to do customization's.
The newer version isn't available for on-premise.

Source: Capterra
 

Stewart from BWFH
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Interacting effectively with customers has traditionally been a form of art, especially in face-to-f

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Microsoft Dynamics 365 enables banks to deliver intelligent, effortless customer service to naturally support the needs of each customer. Through powerful business applications, banks can empower agents with intuitive access to the right information, earn customer loyalty by delivering experiences on their terms, and stay agile with an adaptive service environment. These solutions enrich every customer interaction so banks can offer optimal service and build long term loyalty.

Pros

Having a single source of truth for customer information is the foundation to providing appropriate and effective support. New technology has made this information even more accessible. Using dynamic role-driven dashboards, agents are now equipped with resources such as contextual tools, guidance, and data that surface the appropriate next steps to deliver the best possible customer experience.

Cons

igital technology may be raising customer expectations, but it can also help banks satisfy those expectations and enhance their customer service. Banks can improve service outcomes with real-time intelligence, increase efficiency with self-service capabilities, and deliver a seamless experience with an omni-channel approach, ultimately differentiating them from competitors and increasing customer loyalty.

Source: Capterra
 

Bill from Wayne Transports
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Not inexpensive for small business, but mid sized gets good value from it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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It is more agile and versatile than Oracle or SAP, and is easy to deploy to users.

Pros

Microsoft supported, always works with other MS suite products, and it runs on a terminal server environment easing the multiple users configs (called TTS50 files) which can burden IT support. It also has really good reporting available in it via Management Reporter

Cons

It requires installation by a MS Gold support partner, and a support agreement with that vendor which can seem burdensome to SMB's.

Source: Capterra
 

Stephen from Reminderband, Inc.

August 2017

August 2017

Flexible enough to work for many types of businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

Since Dynamics has been used extensively by all types of industries, it has been molded and refined so that it can be catered to all types of scenarios. In our implementation, we had quite a few custom scenarios that our service provider was able to implement per our requirements.

Cons

The software has been around a while and feels dated. I have wondered if it needs a refresh to get with the times of a fresher look and interface versus bringing some of the old baggage forward.

Source: Capterra
 

Marsha from eGov Jamaica Ltd.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

This (ERP) tool has help us in our customer relationships and to monitor and keep track of clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Easy to user and customer oriented and will save time and easy to save data

Pros

Easy to use, saves time and money, user interactive and and because it supports operational and administrative processes for organizations in manufacturing, retail, service industries and the public sector.

Cons

Cost is too high, the support should be lobger as it relates to how long it last annual subscriptions

Source: Capterra
 

Yetta from CenterPoint Education Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

GP is a good accounting software. Great functionality. Rather user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Functionality.

Pros

Infinite functionality. Rather user friendly. Supportive customer service and support. Could share more information with client prevent delay and unnecessary costs.

Cons

Would prefer a more advanced electronic workflow process. More development needs to be devote to subsidiary modules.

Source: Capterra
 

Audrey from Diamonddiva_inc
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Brilliant product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Being able to reach out to my customers and give them personalized service. I also like the option of being able to offer platforms for my customers to interact with other customers and get information on their own through the knowledge database.

Cons

I felt very overwhelmed with the variety of software options. The many pricing options didnt appeal to me. I felt if I went with the cheaper option. I would not get what I needed that was provided in the other options.

Source: Capterra
 

Todd from Guitarasaur Guitars & Ukuleles

August 2017

August 2017

Work smarter together Capture new opportunities across your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
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Pros

Work smarter together
Capture new opportunities across your business when you bring people, data, and processes together with Microsoft Dynamics 365 intelligent cloud applications that unify CRM and ERP capabilities to help you run your business end to end.

Source: Capterra
 

Guy from Kamloops YMCA
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Strong experience, very satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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amalgamated multiple process

Pros

This program is feature rich and encompasses many areas and industries. The quality of software engineering is exceptional.

Cons

It is quite cumbersome and not easy to learn........................................................

Source: Capterra
 

Leon from Markit

August 2017

August 2017

This product has a good user functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Pros

This software what was great about it is that you are able to do multiple things at once, with ease and not have to worry about slowing down.

Source: Capterra
 

Mark from Scotiabank
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

No so loving this

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

I really do not like this product and so I would not recommend. it is very complicated at times and not so easy to use

Cons

I believe that the developer/s need to make this product more user-friendly, a product that can be easily manipulate.

Source: Capterra
 

Jose from Trebolcoins

August 2017

August 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

It is very easy to use, although sometimes it complicates me only with the design but it is very good software

Cons

No complaints about the software, everything is very good and very easy to use!!! Everything is perfect!

Source: Capterra
 

Juan Carlos from Unicomer Group.
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2017

August 2017

I love best that I can keep track of so many things in one place for my customers.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Monitoring sales performance, the dashboards enable managers to see at a glance how their teams are doing. It's easy to delve deeper into the data to see what's going on.

Pros

I love best that I can keep track of so many things in one place for my customers. I like the way in which you create, access and put the information in one tool. This is one of the software I like most because you have so many modules that you can interact and If you look well, You can facilitate and grow with your team. Comunication is one great point of this software because It allow you to track the indicators you need.

Cons

I dislike that more of their documents are not easy way to be automated. In some cases when your tracking the status of a client you have to flip the status by your own and I don't like It, It should be better If the system would make It automated.

Source: Capterra
 

Wesley from TEcHonfidence
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

A wealth of options if you can navigate them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

This application has a robust number of features that are available. It takes quite a bit of skill to set up the software to the point where all users can take advantage of it. There are seemingly endless options to it but that's what make it great!

Cons

The lack of options to change the basic visual features. The colors and branding of the software are fairly flat and not interesting. There should be more way to make it an engaging application for the end user.

Source: Capterra
 

Vivek Siddhartha from Global Groupware Solutions Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

The experience with MS dynamics was not so good but i would say it is value for money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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It is the ready made product in market with standard process. Resources to work on this technology is not very expensive.

Pros

There are so many social communities to provide the information about the product.
Almost all complex solutions are already available in the social community site.
Product is bit flexible and can be re-configured as per the need
Product can easily be integration with other product which gives the good flexibility for integration.

Cons

The product is not suitable for Small and mid size segment because the processes are not much flexible.
Product pricing is also a concern
It get slow with time so it become difficult to work on that

Source: Capterra
 

Theodore from blue Technology Co. Ltd.
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Excellent CRM Solution

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
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Quality

Manage pipeline, keep track of all contact and account information, create notifications and reminders, help to structure our companies sales processes.

Pros

Easy to use, great functionality for sales, customer service and marketing, integration with the Microsoft stack (Office 365, Exchange server, etc.), easy to customize, feels like a really well designed software, very good security, flexible solution, easy to create validation rules, workflows, nice to be able to create new solutions separate from default solution, can send email notifications, show or hide fields based on conditions, a lot of out of the box dashboards and reports, the lead to opportunity flow works well, intuitive user interface.

Cons

They rebranded it to Dynamics 365 and also increased the cost of the on premise version. Also, it occasionally gets errors but they do not seem to cause any real problems.

Source: Capterra
 

Matthew from Chimney Doctors LLC

August 2017

August 2017

Saving to their cloud system is easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Makes it easy to bring employees together and share the data needed. seamlessly mearges CRM and ERP.

Cons

Adding new members can be difficult and information can get trammeled or lost once these new members access it

Source: Capterra
 

Abdullah Al from BBT Digital

August 2017

August 2017

Quite Good experience and easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to maintain, Easy to learn. I like the cistomer support service most. The most positive thing is this is the most dynamic crm which you can access from anywhere in the world.

Source: Capterra
 

Victoria from Vacant Home Rescue LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I love love love this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

total ease of use.

Pros

This product is fabulous! Subscriptions come with a range of services that can include cloud storage 1TB, a Skype package, SharePoint and Microsoft Exchange. Some also have business-class email hosting, custom domain email addresses with up to 50GB of mailbox storage, and HD video conferencing as part of Skype for Business. This office suite is compatible with most major file types, including audio, video and multimedia file extensions such as ASF. It simply is a great product

Cons

There really isn't anything I don't like about it. I am happy with everything they have provided.

Source: Capterra
 

AMANDA from Little Jayhawkers Daycare
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

I have the ease of all of the Microsoft products that I use for my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can transfer my old documents and make new documents. It fits my needs perfectly for my little operation.

Pros

I enjoy having the newest version of Microsoft Office. I no longer have parents or other organizations telling me that they can not see my documents when i share them via email.

Cons

The price to use the software for a year. After upgrading from a much older version it's been a little more difficult to find exactly what I am looking for with in the programs.

Source: Capterra
 
 
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