Microsoft Dynamics CRM Software for Construction


 

Microsoft Dynamics is a customer relationship management solution designed to serve businesses of all sizes. The solution is used across various industry verticals such as government, financial services, manufacturing, healthcare, retail, professional services and education.

Dynamics CRM offers following core functions - sales force automation, marketing planning and automation, social listening and engagement, customer service (including robust call center and field services solutions) and analytics. The solution works seamlessly with Office365, SharePoint, Yammer, Skype, Cortana Analytics, PowerBI, MS Azure.

Dynamics CRM provides a native Microsoft Outlook client, browser-based and mobile access, role-tailored design and advanced user personalization. Inline business intelligence is available via pre-packaged, real-time, and drillable dashboards, with the flexibility to create custom ones as well.

Dynamics CRM utilizes Windows Workflow Foundation to provide a robust engine for business process automation. Users can implement simple and complex process automation and also leverage machine learning for proactive, actionable insights.

Dynamics is offered both in the cloud and on-premise and is built on the .NET framework. Users can also access the solution on their iPhone, Android or Windows mobile devices.

 

Microsoft Dynamics CRM - Manager dashboard
 
  • Microsoft Dynamics CRM - Manager dashboard
    Manager dashboard
  • Microsoft Dynamics CRM - Account entry screen
    Account entry screen
  • Microsoft Dynamics CRM - Campaigns and newsletters
    Campaigns and newsletters
  • Microsoft Dynamics CRM - SharePoint integration
    SharePoint integration
  • Microsoft Dynamics CRM - Account review dashboard
    Account review dashboard
  • Microsoft Dynamics CRM - Account report
    Account report
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 8, Windows 10

1,049 Reviews of Microsoft Dynamics CRM

 

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Software Advice Reviews (120)
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Showing 1-20 of 120

Marian from OHD
Specialty: Real Estate
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Useful product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

An easy reliable product with many features that can be customized to fit your use

 
 

khyathikiran from tecsoft
Specialty: Engineer
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

it is easy for data entry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy to handle the customer information with out errors. It is easy tool for the review of one product.

Cons

time save for data entry . it is easy for us to entire the data entry. the easy tool in the market

 
 

Tony from Concentric
Specialty: Engineer
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Microsoft Dynamics CRM - Works great if you use Microsoft Office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the navigation and integration with Microsoft Outlook. We have it integrated with Office 365 and Outlook. I am able to get the reports that I need and can create custom queries which I save as personal views. The export to Excel function is handy and I use it weekly for some internal reports. It is very adaptable and can be structured to fit your business. As a sales organization, it is great to have the complete sales workflow with reporting and advanced finds that help you locate additional things. We will be adding more dashboards that will help our reporting on a manager and sales rep level.

Pros

Dynamics CRM is hugely customizable - making it adaptable to even the most unique/bespoke sales pipeline. The connection of different entities (e.g. accounts, opportunities) etc. is very straightforward, allowing for better attribution and reporting. Inbuilt reporting is intuitive and takes advantage of most people's familiarity with MS Office.

Cons

Like Microsoft SharePoint or even Excel, CRM can do so much that it is somewhat daunting. This does mean that setup can take longer as there are so many more options. Unlike some of the other CRM systems that start simple and let you add on functionality, Dynamics CRM starts big and forces you to strip things down to what you need.

 
 

Ronald from AdVance Senior Options
Specialty: Other specialty contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Like others

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I didn't feel that it was user friendly, but it could just be me.

 
 

Ronald M from AdVance
Specialty: Other specialty contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Like others

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This was like other products. I believe it could have been more user friendly, but maybe it's just me.

 
 

Gurdial from Sun softwares
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Review

Ease-of-use

Functionality

Product Quality

Customer Support

The software is useful for small as well large organization.can be used by team.easy to integrated with different languages php,Drupal

 
 

Neha from Sun softwares
Specialty: Engineer
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

review for microsoft dynamic crm

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is one of the CRM that is easy to use and have the unique feature.

 
 

Vanessa from Laughlin Constable
Specialty: Design/build firm
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Microsoft Dynamics CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The CRM is simple to use on a base level of entering Accounts, Contacts, and Leads and storing their information. You can create Marketing Lists to organize groups and Campaigns to track activity around an event. Customizing the software can be cumbersome - it may be worth it to have Microsoft do it for you. That being said, it is possible to configure the platform to meet your organization's individual needs and goals.

Pros

- Simple interface
- Easy navigation
- Meets all basic CRM needs

Cons

- Multiple views can be confusing
- Configuration can be tricky to do on your own

 
 

Nick from Temp-Masters Inc.
Specialty: Mechanical/HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Tons of features and add-ons but very difficult to learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is actually ideal for construction companies or any company that needs to separate individual job costs. Although the learning curve for this product is very time-consuming. It will take extensive amounts of training to get up to speed with this software. Even then you will need to seek out a GP professional as the in-app training tools do very little to actually help the user. This software can be very good for the user, but only once they have obtained the necessary training to operate GP.

Pros

Lots of add-ons.

Cons

Very difficult to learn. Is not user-friendly for first-time users. The product has very qwerky error messages that make absolutely no sense and become very frustrating when they are encountered multiple times a day.

Advice to Others

Do your research. If at all possible, find a way to demo this product to see if can actually be useful.

 
 

suzie from Waitr
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Microsoft Dynamics CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So easy to use and the cs team is awesome! CRM software is difficult for some to get used to but I had no problem as the interface is easy to use. Any questions I had the Customer Service Team helped me with right away! Great Product!

 
 

Dustin from FEI Inc.
Specialty: Other specialty contractor
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

CRM info

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Had a very good informational meeting, we are looking into getting this CRM and love the customer service.

Pros

Customer service is good, and the options are what we need

Cons

Ease of use

Advice to Others

Have a few meetings with their software engineers, very informative

 
 

Dipesh from Northern Illinois University
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

User friendly business software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I got an opportunity to take hands-on experience on MS Dynamics CRM 2016 this year. I found this application very useful and user friendly for medium sized organizations. As far as customization is concerned, this product is easy to customize and even a non-technical person can do it. If we take best practices into consideration, this product is very feasible. Creating new entities like accounts, contacts etc is very easy. We can create new records in the look up view itself. Moreover, its tight integration with SQL server and some project management solutions like AbleBridge, gives reliability. I will recommend this to my aspiring entrepreneur friends.

Pros

Easy to use
Highly customization
Integration with SQL server
Look-up and record creation flexibility
All-in-one package

Cons

For detailed customization we would require MS dynamics SDK which requires programming resource and increases cost.

Advice to Others

MS dynamics CRM being a user friendly business application, I would recommend medium sized firms(up to 1000 users) to implement their business processes in MS Dynamics CRM.

 
 

Nancy from Crestwood Associates
Specialty: Other specialty contractor
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Microsoft Dynamics CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I use Microsoft Dynamics CRM on a daily basis for my current job. I have used the software for over thirteen years. In my current role as Sales Intelligence Manager, I keep several lists for our vendors current in Microsoft Dynamics CRM as well as created email templates for the sales team.

Pros

I love the integration with Microsoft Dynamics CRM and Outlook. I especially like the email templates available for Outlook. I use them on a daily basis for supporting the sales team.

Cons

For some reason, the email templates have not been working with the latest version of Outlook. I'm not sure if this is an issue with Microsoft Dynamics CRM or Outlook. I especially dislike the ribbon on the top of the menu. I believe the latest version of Microsoft Dynamics CRM has a better menu available.

Advice to Others

I would wait until the Sales functionality for Microsoft Dynamics 365 Business Edition is released in spring 2017 if you want to purchase Microsoft Dynamics CRM.

 
 

Arthur from Energy Trust of Oregon
Specialty: Energy
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Works well for a Microsoft house

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As my title suggests, our organization is a Microsoft house, so Dynamics CRM offers us good integration to other applications. Our business model is an unusual one, so we heavily customized the application to meet our needs, and that too has worked well for us.

Pros

Dynamics CRM integration to other Microsoft products is, as mentioned, is great. Our organization has a lot of interplay between Outlook, CRM, and SharePoint, and all this occurs in intuitive and efficient ways.

Cons

We occasionally look at non-Microsoft applications, but integrating these products to our Microsoft products would require costly customization.

Advice to Others

If you're looking at building a platform for your business, I recommend considering all your application needs before deciding on your CRM software.

 
 

Richard from Jet Products, LLC
Specialty: Other specialty contractor
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

An unwieldy beast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If integration with other MS Dynamics products is important, then maybe this is the appropriate product. Otherwise, stay away from it. It is a very user unfriendly application.

Pros

Email integration with Outlook

Cons

Too many to list - non-intuitive, very little functionality without customization, time intensive to use, overbuilt, cumbersome, weak mobile app, too many layers, weak project management. MS seems to be trying to enable their re-sellers to make money by NOT making Dynamics CRM very functional out of the box. It also looks like they tried to build a program that will do absolutely everything for everybody, but the result is an application that does nothing well or easily.

Advice to Others

Unless you're set on a MS product for some reason, there are much better options available at a lower cost with stronger customer support.

 
 

Rashmi from Intellect
Specialty: Engineer
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

MS Dynamics Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

MS Dynamics CRM is one of close competitors of SFDC CRM and is used by numerous enterprises.
I work for a start up and this seems to be an expensive tool. The software is rich in feature functionality but is very complicated for a normal user to understand. The campaign features of the tool are not very strong either.
But this CRM has every functionality u can think of. Another advantage of this software is that it has strong integration with other MS products like Outlook.
With Linkedin Purchase its going to be interesting to see how Microsoft integrated lead intelligence into its CRM,

Pros

Breadth of functionality

Cons

Poor User Interface

Advice to Others

If you are big company having multiple teams and groups it would make sense for you. If you are a small organization , it would make sense to go with salesforce or other new crms out there.

 
 

Brooke from OneAgent, LLC.
Specialty: Government - state & local
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Best CRM software there is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used a few different CRMs in my career and home business, ranging in occupations from Insurance, to Call Center Services, to Real Estate and Property management as well as Legal Services and Home Consultation - I have found Microsoft Dynamics CRM to not only be the most flexible with all these different occupations needs, but so easy to use, a download that is accessible to all who need access, within my budget to the point I have more to spend on other applications partnering with this like Timesheets and Project Manager. I would highly rate this because the alternative options are extremely expensive, promising you better applications and ease of access when you get the same thing for basically free to start.

Pros

Easy to Use, Accessible, Simple to Navigate, Not Expensive, Flexible with Who it's meant to attract/Many different reasons for use.

Cons

Really nothing except it's minor limitations on editing/creating forms and personalization.. For the most part, easy to personalize, but then there's the details of some areas in the system you are limited to edit and create for even more accessibility.

Advice to Others

If I could recommend this product to someone, I would make sure it wasn't to any person or business who intends to use a CRM software for Large Companies, or a large clientele base (Over 100,000) because the content can make it run slower, as it is intended for slower businesses or home offices for organization, not so much multi-employee/staff use like Applied Epic is.

 
 

Diana from Softtek
Specialty: Consulting
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2016

November 2016

CRM Dynamics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have used Dynamics for 5 years, the cloud option. It works fairly well, but it's slow and works well when you do not have too many customizations, which is not our case.
Every time that Microsoft updates the server we face a lot of problems, although they always say that it won't impact our application.

Pros

Low cost per user. Easy to use, very complete functionality for Sales process. Fairly easy to customize.

Cons

Slow. Always have problems when an update is released.

Advice to Others

If you have a small business with a simple sales process it may work for you.

 
 

Daniel from Invoca
Specialty: Software / IT
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Great Simple CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Microsoft Dynamics is a great CRM for new businesses. It is not as complex as other softwares in the Industry which could be a good or a bad thing. I prefer the simplicity. Often times when things get too complicated, you don't use half of the complexity.

It has all the standard objects you need to account for Prospects and Existing Customers.

Pros

Enterprise Ready
Simple
Easy to Use

Cons

Lacks Sophistication & Customization

Advice to Others

Definitely worth your attention if you are in the market

 
 

Lauren from Avison young
Specialty: Construction manager
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2016

November 2016

Highly Recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is extremely easy to use and makes tracking leads and deliverables very easy

 
 
 
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Showing 1-20 of 929

Jennifer from JANARUS - THE GOOD JANITORS
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Really like this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Helps to improve client relations by engaging customers, increases productivity, helps to improve business model.

Source: Capterra
 

yeleida from joropo creativo
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I get to manage everything about my work! marketing, growing, everything !!

Pros

Got all in one place, it's easy to work with, for sales customer services and so many things and marketing.

Source: Capterra
 

Quang from FPT Telecom
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Good Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good support system, it make my work easier.

Pros

Support system is excellent. They support me immediately when I have problem. This software is so useful. I will recommend for my friends and my parents.

Cons

It's too hard to use. I think they must design a new theme. By the way, this is good software, in will still use it.

Source: Capterra
 


June 2017

June 2017

A giant database that is not so user friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

What is good about Microsoft Dynamics CRM is that it can record a lot of things, from leads to contacts to accounts information. It also shows records of email exchanges and proposals and deals.

Cons

I would say it is not that easy to use at all, because everyone in my company is using it differently and not properly... I would love to see more integrations of the contact information linked with website traffic, website downloads etc.

Source: GetApp
 

Gaurav from SAP Vashi
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

A good replacement of the Salesforce Platform, user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Extremely intuitive and simple to manage.
Very customizable, tons of features for all areas of the company.
Highly detailed Software.
Easy user interface.
Many reporting options available for users.
Constant improvement of the product, interface and integration to other solutions.
The quality of WMS and order management.

Cons

The constant improvements pose challenges to keep current with releases.
Dynamics takes a lot of time to implement. It is not very intuitive and the UI is not the best. Maybe updates have been made to make it more friendly but when I was using it it was difficult to use and took too many clicks.
It is way too expensive, Not obnoxious but I think that new businesses or start ups could benefit from this software, but it would need to be for less money.
For nontech types, it was tricky to use.

Source: Capterra
 

CRYSTAL from California Ventures
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Just like the word-DYNAMICS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Dynamics 365 uploads personalized data about a student from across all departments to enable effective delivery of personalized learning experiences from A to Z.

Pros

Integrated solutions built on Microsoft Dynamics can help school systems and technology gain insights into student information systems so educators can help students improve learning curve.

Cons

Needs to update frequently as well have case management across the school including tickets submitted by students, faculty, and parents.

Source: Capterra
 

David from Security Door Controls
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Expensive but Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great integration capabilities and intuitive administration options.

Pros

I like that this product integrates well with other products on the market. It's modular so you can add and remove segments as needed.

Not using at my current workplace but I have administered and used the product at 3 different job sites. Administration is very intuitive if you have administered other financial suite software packages.

Cons

I think that the price per seat is on the high end for a product of this type. Other similar products come in with a lower price tag.

Source: Capterra
 

Cody from Support Ninja
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Microsoft Dynamics CRM Online offers an attractive interface, excellent reporting tools, and lots of

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Offline access. Tight integration with Microsoft products. Multiple dashboards. Built-in marketing and automation tools.

Pros

Offline access. Tight integration with Microsoft products. Multiple dashboards. Built-in marketing and automation tools. Microsoft Dynamics CRM Online offers an attractive interface, excellent reporting tools, and lots of automation features. It is designed for larger organizations with complex customer relationship management requirements.

Cons

Expensive. Steep learning curve. Difficult-to-find trial. Trying out the software is harder than it needs to be. Microsoft provides a guided tour, which is customized by job function, so you can see how a sales representative, a sales rep in the field, a sales manager, a customer service agent, and a customer service manager would use the software. The only way to actually get to the 30-day trial of the software, however, is to click on a tiny link all the way at the bottom of the page describing the test drive, or by clicking on a button on the top of the test drive pages.

Source: Capterra
 

Ashley from Skuid

June 2017

June 2017

Very mediocre CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I used this in a past position and we didn't get very far with it. It was not intuitive and a little messy to use. The pro is we stopped using it.

Cons

Dynamics takes a lot of time to implement. It is not very intuitive and the UI is not the best. Maybe updates have been made to make it more friendly but when I was using it it was difficult to use and took too many clicks.

Source: Capterra
 

Angeline from Garver

June 2017

June 2017

Shorter than others

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Great software. Love the design and ease of doing business. The functionality makes my job easier! Thanks!

Cons

The worst when longing in, although that may be my internet or slow computer. Not sure. Just seems to take awhile to load

Source: Capterra
 

Edwardo from MTS
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Wonderful !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was product installation support

Pros

This product is simple, easy to use for the basic end user. I show the interfere as intuitive to utilize on a daily basis.

Source: Capterra
 

Peter from Presidents Institute
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Been using Dynamics CRM in a sales position at my last job.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The part of Microsoft Dynamics CRM that I saw most value in were following.
Good visuals of pipeline, campaigns, targets etcetera which lead to a good workflow.
User interface were good with buttons being in the right place, meaning that you didn't have to search around a lot because it was so easy.

Cons

The part of Microsoft Dynamics CRM that I disliked the most were absolutely the fact that it were a really slow customer relations management system that kept on slowing down our salesforce.

Source: Capterra
 

Marshall from Daytona Dental

June 2017

June 2017

I am familiar with most of the products launched by Microsoft, but this is a new door for me!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer service is always ready and willing to walk us through any questions we may have pertaining to the product. Cloud-based software is the future of how businesses, big and small, operate.

Source: Capterra
 

Jean from Temp/Hires

June 2017

June 2017

I liked how easy it was to use data from multiple banks at the same time. No need to switch screens

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All of my data is instantly at my fingertips, from my customer base to my field reps and the newest marketing strategies.

Pros

I loved the Adobe Marketing Cloud. This made using the content, data and business processes work together to both engage and inform your customer base.

Cons

The price is a little cost prohibitive. I think that new businesses or start ups could benefit from this software, but it would need to be for less money.

Source: Capterra
 

Diego from Universidad de Montevideo
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

User friendly and flexible enough to support our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good adoption by the users, as it is user friendly and very similar to other Microsoft products we use.

Pros

Very good integration with other Microsoft products we use at our organization. The architecture of the product makes it flexible to support specific business needs and scenarios that our organization requires. Very good licensing conditions for educational organizations.

Cons

At least in the release we have (Microsoft Dynamics CRM 2011) the integrated emailing functionality is not very good. The software does not provide good tools for the designing of emails. You can do it if the email you are sending is a basic one, for better designed ones you definitely need to create them in another tool and then send them using MS Dynamics CRM.

Source: Capterra
 

Jayden from University of Nebraska Lincoln

June 2017

June 2017

It was a good, seamless integration for windows software, working well with Office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was easy to install and easy to use. There was very little work that needed to be done post setup.

Cons

For non tech types, it was tricky to use. Not obnoxious, but still. It's also quite expensive for what is offered.

Source: Capterra
 

naresh from Saint Elizabeth Healthcare
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

June 2017

June 2017

The UI & UX for Dynamics CRM took a bit of time understand and figure out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It simplified customizing and setting up a CRM system to manage all the facts leads, opportunities and contacts.

Cons

The UI/UX wasn't intuitive to understand and challenging for someone that has developed and tools and technologies that programmers use.

Source: Capterra
 

Mark from Shamrock Trading
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Easy to use, Great Value, Quality CRM System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been able to track our sales and marketing process from beginning to end. It has allowed us to have one system for tracking and daily work due to the ease of integrations from other applications. Our world revolves around our CRM system and this application fits out every needs.

Pros

More open platform for integrations to other applications, great value for a top CRM system, easy to work with as an administrator, native integration to other Microsoft applications, ability to scale to meet needs, and can be cloud-based or on-premise.

Cons

Navigation can take a little longer for users to adopt, compatible marketing platforms are not as good as they could be, customer support can be lacking at times, and there are not as many apps as there could be in the AppSource (getting better though).

Source: Capterra
 

Karan from Arizona State University

June 2017

June 2017

Intelligent cloud application and extremely useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have been using this software since the past few months for my operations. It is extremely useful since it transforms the business processes end-to-end. It helps in making informed decisions.

Cons

The software is a good tool. The only thing I would want to be improved is the price. It should be a bit cheaper.

Source: Capterra
 

Jeremy from California Highlands

June 2017

June 2017

Not Salesforce, but not SugarCRM either

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Dynamics is very customizable and allows integration with 100's of addons and API's. Allows data from several well known and a few unknown database manufacturers (who uses lotus notes anymore)

Cons

Cumbersome, and lots of relation tables (and no map to define them well) makes edits more of a chore than other software.

Source: Capterra
 
 
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