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Pipeline Suite Bid Management Software
 | 3 Reviews (4.8/5) |
After nine years in the industry, Pipeline Suite has established themselves as one of the premier bid solicitation and online plan room solutions on the market for small to mid-sized general contractors. The Pipeline Suite solution is a true Software-as-a-Service solution, meaning that data is stored and maintained by the provider. This allows firms to focus more on producing competitive bids and less on maintaining their software. Pipeline Suite automatically updates their product twice a month to keep contractors abreast of the latest developments in the industry.
The bid management application is offered on a best-of-breed basis and allows for a considerable amount of customization of fields. For instance, in keeping track of items that you bid on a project, you are able to customize the CSI codes to your own semantics. This creates greater flexibility in generating bids as you can adapt the codes to your current naming conventions. Certifications are another field that can be customized so you are not limited to a narrow field of certifications. Users tout its speed and ease of use as the system's core advantages; projects can be set up and sent out in a fraction of the time of other methods.
Subcontractors can be invited to view specified projects and are able to access and download plans and bid documents free of charge. This means that you can give the people helping bid and complete projects the capability to access bid information without having to pay more.
The ideal construction firm for this product is a commercial general contractor as well as design/build firms, heavy highway, real estate developers or even custom homebuilders. Typically, these contractors will place bids on about 5-20 jobs every month. We find that these companies range from $1 million all the way up to $100 million. This means it’s a suitable solution for small time contractors as well as larger firms that need to operate the software out of several offices.
The system also offers great support. Nine out of ten calls for support are answered right away.
3 Reviews of Pipeline Suite
We have been using Pipeline Suite since 2006 with complete satisfaction. Pipeline Suite has always been open to improvement suggestions and provides frequent system upgrades to the benefit of all users. We especially like the response tracking capabilities available. Pipeline Suite is very user-friendly and was easily implemented by our team.
On those occasions when we needed help with an issue, Pipeline's customer support was very responsive in getting the issue resolved.
I have never experienced customer service like I have with Pipeline. Every question - forget waiting 24-48hrs for a response, they answer almost immediately, certainly within 10-15 minutes. They always have an answer to my problem (and it's typically me that's causing the problem).
I can't think of one thing we'd change and I tell everyone in our industry Pipeline is the best software package we've utilized in years! I don't know how we'd get along without it.
Setting up the job info - choosing the suppliers/subcontracts, uploading the Specs, Drawings & Addenda and sending out the invitations is easy and works great! There is a link so those invited can go online and actually access the info uploaded for their use. It has made an amazing difference in time management and getting the quotes we need, when we need them.
I would highly recommend Pipeline to anyone who wants a Class A rated experience with a software package that works as promised.
I rate it "Five Stars" across the board!
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