Sage 100 Contractor, formerly known as Sage Master Builder, focuses on small to mid-market construction companies, whether they are a general contractor, specialty contractor, or both. The software is easy to use, affordable, and well-integrated.
Companies that have outgrown generic accounting software will find this solution an especially great fit. The suite of applications encompass the entire construction cycle and include accounting, estimating, project scheduling and management, job costing, and service management. Users only need to enter in new data once, reducing mistakes and keeping information current and accurate.
Its dashboard is uniquely powerful; the dashboard presents at-a-glance information that gives instant visibility into things like the status on current job costs or company performance. From the dashboard you can directly drill down to see more details, which includes opening documents like invoices or the latest change order.
There are hundreds of reports available. Using predefined alerts, they system also send out an email notifying the user of issues like an expiring certificate of insurance or a low bank balance. A centralized view of projects lets the team easily see anything related to a job, whether it’s to view an estimate, transaction, job cost report, or a document such as an RFI, Change Order, Punchlist, and more. Sage 100 Contractor also has cloud-based capabilities.
Sage’s network of business partners and consultants, and their customer support, all specialize in construction software. Ongoing phone support is exceptional, and over 90% of customers rate their phone support experience an eight or higher on a ten-point scale.
Gina from Schiller Enterprise, Inc.
Specialty: Finishing contractor
Portfolio size: 2 to 5 users
One of the BEST features for us has been the ease of use. This program makes sense. The programmers have made lots of little "shortcuts" and things that make functions seamless. All users in the office have commented on the easy flow of use. Talk about smart software!
We have found this software to be the total package. We did not want to deal with integrating multiple software systems and all the headache that can come with that. We wanted our software to handle everything from top to bottom - Estimating, Payroll, A/R, A/P, Inventory, etc. This product does it all and more.
We have been very happy with the quality. No complaints.
We have called in for customer service and have always had our issues rectified immediately. The techs have always been polite, patient, and knowledgeable. My only gripe would be the hold time, (which, compared to the other software companies, is really minimal), but you asked. And as I stated earlier, all questions were resolved immediately.
We had grown out of QuickBooks and migrated to another software that we utilized for five years. We were extremely unhappy with the customer service and lack of features when we turned to Sage. We went live with Sage 100 on January 1 of this year. We have been quite impressed with the support and knowledge that comes with the product. I feel this will be the last software we will have to purchase. The way the software works and the constant upgrades that are provided will allow us to grow and stay with this software for the duration. This product will perform every task you need and give you 25 reports about it. We are very happy with the product.
I am somewhat put off by the fact that most of the tutorials that I see as really beneficial on the University site have a fee attached. I would like to see those as just part of the super product support the Sage offers. The yearly support fee is pretty hefty. It's not really much more than any other support fees really, but I was surprised and disappointed when I went to view the tutorials and all the ones I am interested in have an additional fee.
Put together your "must have" list and watch as you check off each one when you see that this software will accommodate all your wishes. This product is one you will be able to grow with. If you are looking strictly for an accounting software, there are others that are less expensive. If you want the total package and one that will give you lots of detail and intel, this it what you are looking for.
Kirstin from Terra-Sano
Specialty: Other specialty contractor
Portfolio size: 2 to 5 users
The inability to change certain things while in multi-user mode is frustrating, especially when sometimes it's such a small change that needs to happen. I understand why it's best to only be able to make changes to accounts and such in single user mode, but it can become an inconvenience at times.
The program is easy to navigate around, and the display along the right side of the window is really useful when searching for just one specific line.
Nearly every single need I've encountered has been able to be met. I only had one situation where we couldn't decide whether to enter locations or AFEs in the job site field, so we compromised and entered locations in the visible field, and the AFEs in a pop-up window when the specific location was selected.
So far, so good. No complaints about the quality. They have set it up so any type of company could use the program, which is so helpful when trying to decide which program would be right for your specific company. It's a one-size-fits-all kind of program.
Sage Community is a website where anyone can ask a question about the product, and essentially anyone could answer the question. It's really helpful when you have issues yourself to look up keywords and see if the question has already been asked and answered. However, I don't like the fact that if you want to learn something more in depth from Sage itself, you will most likely need to pay for it. They offer certain seminars or courses for a day or afternoon, which they charge for.
Sage is easy to use, so regardless of your accounting knowledge you would be able to figure most everything out.
Sometimes, the difference between a function working properly for you and not working for you is a small checkbox being ticked or unticked. When entering time slips, no job site could be selected, and we spent days troubleshooting until we discovered a small box in the chart of accounts that says "allow job site allocation" was not ticked. It was a relief to know the program did actually work, but the fact it was such a small mistake that was easily overlooked was frustrating.
Test programs are such an important thing to utilize to discover which program is the best fit for your needs. Having it open and actually going through it is a must to see what you like and don't like about it right off the bat.
Claudia from Sordorfs
Specialty: Design/build firm
Portfolio size: 2 to 5 users
It's easy to learn. However, client boxes have way too many choices. Boxes are redundant, not applicable, not necessary, and not business-like. Just a few main boxes would do the trick.
It's functionally strong. We have made this program work for us. In the beginning, we worked with support, and they coordinated forms to meet our needs.
Good quality. There's not much to say here. Either a program works or it doesn't.
Their support team is an intelligent, well-spoken group. The turnaround time for responses is usually the same day.
The Sage Master Builder was a good fit for our company. While there were a few things we would like to see adjusted, for the most part, it did a good job for us.
As of yesterday, we have updated our system (now Sage 100) from version 17 to 19 and are not thrilled.
Our main job page used to show job site and salesperson on same page, which is handy when you need to find out who is in charge of this project. Now you must search to a second page for this information. Entering invoices was straightforward: enter invoice number, date, customer, etc. in an intelligent sequence. I don't know why some folks fix whats not broken, as now the sequence is invoice number, description, then customer. Why would the description be a key item at top before the customer or invoice date?
Probably the most minor annoyance is the icons for shortcuts. We feel like we're working on the business version of Monopoly, with cartoons of a purchase order showing dollar bills and coins on top of a pad. Cute and professional are like oil and water. Sage needs to pick one.
The job costing is very good. Our bill-out system is good. You can work with support, and they will create the form you need. The system is expensive but no more than professional competitors.
Darrell from Payne Construction
Portfolio size: Single user
The entry screens are intuitive and easy to understand.
As a small subcontractor, we needed job costing and task tracking at minimal cost. We also needed multi-union, multi-state payroll, which Master Builder was able to do.
We found Master Builder to be very robust, and it rarely crashed.
We had only good experiences with the customer support at Sage. Questions were answered clearly and concisely.
Ease of learning and teaching to others.
Not able to handle extremely complex payroll matters.
I would recommend Master Builder as a good 'bridge' software from Quickbooks to the high-end packages.
Jill from DPI
Date: November 2012
I have been using Master Builder since 1991. It has seen many changes over the years, some good and some bad. The latest release (18) in my opinion is the least user friendly. The data entry screens between modules (such as A/R and A/P) are inconsistent unlike previous versions. The appearance cannot be changed and now looks like a cartoon. The functionality hasn't changed much and still performs all necessary accounting tasks. I personally like the job costing and payroll reports and their layouts. G/L reporting suits my needs. I do not like Aatrix for reporting W-2's, 941, etc. Annual support has become cost prohibitive. I do not use tech support and in an effort to save costs on annual "maintenance" I dropped to one seat and silver level support which only includes program and tax updates. If Sage makes changes to the software, you must upgrade to the current version for tax updates to work, so you are stuck paying and upgrading each year unless you want to do manual calculations for federal income tax. Other payroll calculations can be changed manually. While the software is adequate, and I've been using it for a long time, the constant changes (requiring expense and time for training) and expensive annual costs are making me consider different software.
Don from Woodwright Construction, Inc.
Date: September 2012
It's expensive out of the gate and only gets more expensive when you add the "modules" that you will need. Without them it's a pretty limiting program that's just plain hard to use and learn. Good luck finding people that don't have a degree in accounting that can use it without investing even more money in training.
If you like the reporting capability of Quickbooks you will not be happy with Sage 100. Contrary to what is said, the reports are limited, hard to read and extremely unflexible.
Job costing is limited to one level. In Quickbooks you can job cost Framing with a sub-item of Roofs with a sub-item of trusses and so on all totaling back up to framing. With Sage 100 you get one code Framing and would have to have another code for Roofs. There are no sub-codes so to speak.
I could go on and on about all of the difficulties I have had with this program but it is difficult to sum-up everything I have been through this year attempting to move from QB to Sage 100 Contractor v. 18.1.230. It has been very expensive, frustrating and dissapointing. I am sure that Sage can do alot of things for a business, but at a huge cost in both time and money to implement and maintain on a yearly basis. And don't forget the ongoing loss in productivity due to the training nesessary to get new people up to speed.
Marie from R.C. Construction Services
Date: August 2012
The program is great. I'm looking at other programs now that do everything Sage 100 Contractor can do but without the exorbitant yearly "support" fees (which amount to getting tax updates, occasional program updates, and we place about 2 support calls a year to them). We've been using Master Builder since version 3.0 (Sage 100 is version 18), and with the exception of one really bad beta release, it's been perfect for our needs. It is a very good accounting program as well as a very good project management program. We also use the purchase order and inventory modules, which don't seem to be as strong. However, that may just be a function of our purchasing agent not using it to its fullest capability. Except for the support cost, I would definitely recommend Sage 100 Contractor.
Kathy from Fullford Electric, Inc.
Date: May 2012
I've been using Sage 100 Contractor (formerly Sage Master Builder, formerly Intuit Master Builder) since 2004. I was impressed from day one. This software is seamless and effortless. Job costing is a breeze and extremely accurate. We are a specialty contractor, who sometimes works as a general contractor. Master Builder makes project management easy. It has a very user friendly subcontract module, which assists in verifying insurance, and licenses are current for all subcontractors. The payroll module makes certified payroll a snap and allows for multiple pay rates and cost codes without hassles.
It is friendly to both union and non-union contractors. It comes with what seems to be over 900 canned reports, many of which can be customized to fit your needs. But the best part is the customer support. Sage offers both free and paid online training and your company's advisor will, at times, offer local seminars to spotlight areas of training. This software can be used from bidding all the way to the end of a project. And each project flows in and out of each module (i.e. estimating, payroll, purchase orders) throughout the life of the job. I would highly recommend Sage 100 Contractor for anyone who is looking for a better way. Hands down, the best on the market.