Sage 100 Contractor Software (formerly Sage Master Builder)


 

Sage 100 Contractor, formerly known as Sage Master Builder, focuses on small to mid-sized construction companies, whether they are a general contractor, service or specialty contractor, or a homebuilder. The software is easy to use, affordable, and well-integrated.

Companies that have outgrown generic accounting software will find this solution an especially great fit. The suite of applications encompass the entire construction cycle and include accounting, estimating, project scheduling and management, job costing, and service management. New data only needs to be entered in once, reducing mistakes and keeping information current and accurate. 

Its dashboard is uniquely powerful; it presents at-a-glance information that gives instant visibility into things like the status on current job costs or company performance. From the dashboard you can directly drill down to see more details, which includes opening documents like invoices or the latest change order.   

There are hundreds of reports available, many of which can be customized to further fit the unique needs of businesses. Using predefined yet customizable alerts, the system can also send out an email notifying employees of issues like an expiring certificate of insurance or a low bank balance. A centralized view of projects lets the team easily see anything related to a job like estimates, invoices, job cost reports, change orders, RFIs, punch lists, and more. Sage 100 Contractor also has cloud-based capabilities through Sage Construction Anywhere.

Sage’s network of business partners and consultants, and their customer support, all specialize in construction software. Ongoing phone support is exceptional, and over 90% of customers rate their phone support experience an eight or higher on a ten-point scale.

 

Sage 100 Contractor (formerly Sage Master Builder) - Dashboard
 
  • Sage 100 Contractor (formerly Sage Master Builder) - Dashboard
    Dashboard
  • Sage 100 Contractor (formerly Sage Master Builder) - Desktop Highlighting Project Management
    Desktop Highlighting Project Management
  • Sage 100 Contractor (formerly Sage Master Builder) - Dispatch Board
    Dispatch Board
  • Sage 100 Contractor (formerly Sage Master Builder) - Process Map
    Process Map
Supported Operating System(s):
Windows 8

44 Reviews of Sage 100 Contractor (formerly Sage Master Builder)

 

from Vander Meulen Builders
Specialty: General contractor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great Product for Contractors of Various Sizes

Ease-of-use

It's consistent across modules. Once you get the hang of which function keys work in which ways, you can use them consistently regardless of where you are in the software.

Functionality

We'd like to be able to customize some of our reports better.

Product Quality

It's well-designed. The addition of multi-year accounting last year was a big improvement.

Customer Support

The online chat function is helpful, and there are always knowledgeable people to help you if you can't get it resolved through online chat.

Likes Best

I like the consistency across modules and the ease of use. It helps us understand our costs by job and assess where we are doing well and need to improve.

Likes Least

Sometimes, it can take a long time to get changes made to features. I would like better report writing capabilities.

Recommendations

Carefully consider how long it will take to implement and plan to invest in ongoing training.

 

from Vander Meulen Builders
Specialty: General contractor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great product for companies of various sizes

Ease-of-use

I'd like to see better report writing capabilities than are currently in the system.

Functionality

It's a report writing question; sometimes I end up having to put things into Excel from different places to get the information I want.

Product Quality

It's intuitive and consistent across modules. Once you understand the basic commands, you can use them in various screens with consistent results.

Customer Support

We have had excellent results when we need help. The online chat feature is helpful, and there's always someone available by phone if we need more help.

Likes Best

We are a small firm. The estimating and job cost modules have helped us to streamline the way we estimate projects and the way we track our products. We can count on Sage's support team when we have questions; they are available and knowledgeable, as well as courteous.

Likes Least

Sometimes, it takes a long time to get bugs fixed in the software. We have to find workarounds in those situations.

Recommendations

Carefully consider the time it will take to implement the system well. Plan for ongoing training.

 

from TCI Construction Company, Inc.
Specialty: Mechanical/HVAC
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

TCI Construction Co., Inc. Survey

Ease-of-use

Accounting knowledge would be very helpful when using this program.

Functionality

It tracks all of my income and expenses and provides very useful reports.

Product Quality

I love the audit trail and report writer. This program has everything you need.

Customer Support

I have always had customer support meet every one of my needs in a timely manner!

Likes Best

I love that I can categorize all of my expenses (through cost codes) and track where money is being spent. Subcontracts can be tracked as well, which makes managing a project a lot easier!

Likes Least

Training would be very useful when using this program so that you understand its capabilities.

Recommendations

It's perfect for a company in construction or a company that needs cost coding and tracking.

 

from D.L. White Construction, Inc. & Northern Sky Builders, LLC
Specialty: General contractor
Size of portfolio: Single user Portfolio size: Single user

Sage (Master Builder) user for 20 years

Ease-of-use

The menus are very easy to use. I like how, over the years, the program has improved but hasn't changed so much that I get frustrated with it. It's always been simple to figure out.

Functionality

It does everything I need it to do. We have a small company, so I probably don't utilize all the functions nearly enough, but I still wouldn't give it up for a day. The only change I would like to see is that I would like to be able to email invoices to my clients straight from the program.

Product Quality

In twenty years of using this program, I have never encountered a glitch or a problem that was related to the program.

Customer Support

The customer support can be very confusing. There are so many different phone numbers. When I go online to look for help there's a confusing amount of choices and options. It can be frustrating. However, I know that if I just called a main phone number, I would be pointed in the right direction. Once I do narrow down who to speak with, the staff is superb. You couldn't ask for better tech support.

Likes Best

This software has been the most helpful office tool I could ever have used. It organizes every bit of information I need. For the twenty years I've been using this program, I've never once had an issue that I didn't receive help with from the support staff. Even when the company has changed, the support for this software never waivers. I like how with just a few clicks, I can get reports on any criteria I need. I can present information in many different formats depending on what our builder needs to know at any given time.

Likes Least

I would like to be able to email invoices to my clients straight from the program. If that function is available, I'm just not aware of it. I get a lot of emails from Sage and a lot of information about online classes, but I'm too busy to read through everything. It would be nice to just get one simple email a month with helpful hints to improve how I utilize and use the program. I could skim through it and see if anything applies to my usage needs. That would be nice.

Recommendations

If I am giving advice to anyone considering purchasing this software compared to other programs, I would tell them that this program has been around for a long time. The company that owns it has changed several times. If the program wasn't excellent and its users exceptionally happy with it, it would not have lasted through the changes in ownership.

 

from Daniel Larsen Builders, Inc.
Specialty: General contractor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

It works for me

Ease-of-use

I'm not sure. I've been using it since 1993, so I've grown up with the program. The Help sections are very good for when a section has been upgraded, and I forgot to read the documentation.

Functionality

All of my needs are being met. I primarily use it for accounting purposes rather than estimating.

Product Quality

It remains a very stable program. It's very reliable. The report platforms are very intuitive. I haven't had to do many custom reports, but that's a nice feature.

Customer Support

Tech support is always great. If I have bigger issues, I call Sales, and they are also very responsive. I don't have many issues, however!

Likes Best

It's easy to use, flexible, and customizable. The year-end wizard is great, as is the tech support.

Likes Least

I have to turn off my antivirus when I re-index or do year-end. I've never liked the Sage100 website, which is very convoluted. It's hard to navigate. It used to be that I could only access it via Internet Explorer, and I don't like using that browser because it is so easy for others to hack and infect. Because I don't like the site, I don't use it, and I'm not sure if it is now supported on Mozilla.

Recommendations

Definitely pay for the annual support package. Tech support is awesome.

 

from Wes Worsham Fire Protection, LLC
Specialty: Other specialty contractor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

This software is awesome. I cannot say enough good things about it.

Ease-of-use

This software is extremely user-friendly. It will guide you through each transaction. It makes you check yourself and gives you the opportunity to change or make corrections easily.

Functionality

I love that it will ask, "Are you sure?" or, "Do you want to continue?"

Product Quality

This software is very well-designed. It is so easy to use, and I am living proof.

Customer Support

I have had the very best customer support. Everyone is so knowledgeable and patient. They will take all the time needed to help me through an issue and explain what we are doing and why.

Likes Best

This software is extremely user-friendly. All of the steps and actions flow easily and make perfect sense. And there is Help on every page. Live Chat, the Knowledge Base, and Remote Help are always available as well.

Likes Least

I have not had any negative experiences with this software or the vendor.

Recommendations

I have used four other software programs, and this one is the best hands-down. When evaluating this software, consider how easy it is to use, of course, but also look at how easy it is to make corrections!

 

from Stone Construction Company
Specialty: Residential remodeling
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Sage 100 Contractor is the best integrated construction mgmt software

Ease-of-use

At the beginning there is a lot to set up; and a new way to enter things; and a data base to build. But within a month, or sooner, you will be using the system at a 10.

Functionality

The accounting - job cost integration great. I can see right where I am on any job. I can print a report to see if I am over or under budget. I think that sub invoice puts them over their contract- subcontract audit. If a client wants to know how much is left on their contract and which change orders they have approved, I can email two quick reports directly from the system in 5 minutes.

Product Quality

The quality is top-notch. Sage is always improving something or fixing a minor bug, not that I have found any.

Customer Support

It's the best of any industry! I cannot recall more than one time support was not able to solve an issue on the first call. At that one time, they called back with the solution within 24 hours.

Likes Best

The system does have a learning curve. But once you are past that, the information, reports and accounting and job management integration is seamless. The support staff is the best I have every dealt with. They always have a solution.

Likes Least

The only downside I have found is the scheduling module. It is overly complicated and frustrating to use.

Recommendations

Try it out. You can customize your reports and your bids so they look like you want them to. You can build your database of costs and are not locked into a generic one. You can customize employee access for security: they can entry info, but cannot change it at will (if you want that). Talk to a couple of the Sage outside partner experts. Ask for a list of current users, and you choose who to call and talk to.

 

from J. Carroll Weaver, Inc.
Specialty: Paving
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Love this program!

Ease-of-use

I love it! I regularly export to Excel and manipulate the data the way I want to see or share it.

Functionality

My needs are mostly met. We still need to integrate with "Heavy" products.

Product Quality

It's a great product for the price. It's easy to use and teach.

Customer Support

They are knowledgeable and helpful. They are friendly and fast, except at the first of the year, when everyone needs help.

Likes Best

It's easy to work with and easy to learn. It works with many other applications, and their customer service/help line is a life saver and knowledgeable.

Likes Least

I haven't figured out how to get Heavy Bid/Job to talk to it. Creating your own forms is complicated.

Recommendations

If you are familiar with Excel and like it, you will love this program. Play with a sample before making a commitment.

 

from Artisan Construction, Inc.
Specialty: General contractor
Size of portfolio: Single user Portfolio size: Single user

User-friendly accounting

Ease-of-use

Most boxes have simple boxes, and all you have to do is read.

Functionality

Very conclusive. It has options that we don't even need. It makes monthly reporting simple.

Product Quality

It's very well-designed for ease of use and very concise.

Customer Support

They are always friendly and timely when I have had to call. Online chat is helpful as well.

Likes Best

The software is easy to use and learn. If you do have problems, the vendor help desk is more than helpful and efficient.

Likes Least

How to create new reports. If you need to make a custom report, it sometimes takes a lot of time to do.

Recommendations

Read the instructions if you can when you first load it. It is helpful to have proper training, but it can easily be learned if not.

 

from PDQ construction
Specialty: General contractor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

We like this product very much.

Ease-of-use

It is easy to learn if someone is used to different construction programs.

Functionality

This is a great product and meets our needs in every way, if only we used all of the program, but we don't because the estimators seem to think that it takes too much time to use them all.

Product Quality

This is a awesome program and works great. I was very impressed at how well it handled all the accounting and the job costing for the construction industry.

Customer Support

All I have to do is call, and I am connected to customer support personnel that are helpful and know what to do to fix my problem. I have never gotten someone that was rude or couldn't fix the problem that I have had. They are all great.

Likes Best

This provides so many tools and reports that are very helpful in keeping track of costs on all our jobs big and small.

Likes Least

There isn't anything that I really don't like. I found it a pain to close the books before I could pay payroll at the end of the year, but they fixed that.

Recommendations

Try it out for yourself to see if it fits your company's needs. There are a lot of programs out there, and no two are the same.

 

from Aztec Construction & Mechanical, Inc.
Specialty: Government - federal
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

The Most User-Friendly Software I've Ever Used

Ease-of-use

The software makes sense. I've never had an accounting class in my life and Sage has made my job easy.

Functionality

So far, so good; no complaints. However, if they figure out how to add the Contract Number to the 6-1-4 report, it would be great (right now, it prints the job number and name).

Product Quality

Again, it's very user-friendly. It does everything we need. Just point and click.

Customer Support

Fantastic; every time I've called for assistance, they've answered my question. It usually only takes a few minutes. About the only time it takes a while to get through is at year end (and, to me, that's expected).

Likes Best

It's user-friendly software with knowledgeable customer service.

Likes Least

Can only use numbers for job numbers (3-5); it would be nice to be able to use alphanumeric codes.

Recommendations

Take the training classes, and then get hands on. Don't be shy about asking questions; they're great about answering them.

 

from Eagle's View Construction II, LLC
Specialty: Other specialty contractor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Massive Data

Ease-of-use

Again, I am only still just in the learning phase, but it gets easier and easier each day. With 20 years of QuickBooks experience under my belt, it's about time I spread out my experience a little.

Functionality

I keep finding things that our General Contractors are now asking for that are already built in to Sage 100. It's like that - a bunch of nuggets you get to explore, and you do find real gold more often than not.

Product Quality

This product is so well-thought-out that I find myself constantly amazed.

Customer Support

I love our vendor. I wish all of our vendors had the customer care and concern that our provider did; our lives would be so much easier.

Likes Best

I like the vendor's customer service commitment; I like that they're a phone call away. I like Sage 100 Contractor because, in comparison to QuickBooks Contractor, it's a data manager of massive proportions. I never thought I'd see the day that our little company would outgrow QuickBooks, but I'm incredibly grateful for the ease of transition and the amazing intuitive forces built within Sage 100.

Likes Least

It takes a bit of a learning curve to adjust after so many years of a simplistic accounting system (QB), but it's well worth it for the data results we receive and the amount of time, talent, and energy saved.

Recommendations

There are questions you should ask that you're not even aware of even yet, no matter how many years of experience you have in accounting or in software. I wish I could tell you what those questions are, but they are specific to the way you're used to doing things, and they going to make you feel like you missed something. Consider this something of an expectation, but your vendor will work very closely with you to get through these types of issues.

 

from Ford Drywall & Stucco
Specialty: Construction manager
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Sage 100 contractor has been the best investment for our company

Ease-of-use

The product is user-friendly, very self explanatory, and there will never be a moment you can't figure it out.

Functionality

Sage works for us in PO system, AP, AR, Service invoices, Job cost and Financials. It is a great product.

Product Quality

Sage is a quality product. If it doesn't have something you need, just call customer service and they will be able to create the reports needed.

Customer Support

I have used the customer support on several different occasions, and they have always resolve the issues I had. They are pleasant and easy to understand.

Likes Best

Sage is easy to learn and has all the tools you need to run a business successfully. I would recommend Sage for all types of businesses small or large.

Likes Least

There is nothing negative about this product. It is very self-explanatory and has all needs and reports for a business of any size. They also help with your year end closings and make sure you have all your updates before needed.

Recommendations

Sage has all different types of programs for all businesses. I would recommend it for all business. Their support team is great and always able to get you through a hurdle.

 

from IPL Industrial Services
Specialty: Construction manager
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

New to Sage

Ease-of-use

Sage was better than QuickBooks once you get used to it.

Functionality

Sage does most everything we need it to do. One problem we've had is in searching for transactions. It would be nice to search for a PO or paycheck by Vendor/Employee name versus a transaction number.

Product Quality

Sage does not crash or bog down like our previous software. Also, we are all able to work at the same time. In our other software, we were not able to have more than one person in the employee record, for example.

Customer Support

I haven't had to contact support directly yet, but the company we purchased the software from provided a 3rd party consultant. She has been able to help us each step of the way.

Likes Best

Sage has better reports than the software we previously used.

Likes Least

You cannot just write a check that links to the vendor without entering a vendor invoice.

Recommendations

Talk to someone who is already using the software.

 

from Southwest Commercial Interiors, LP
Specialty: Other specialty contractor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Sage 100 Review - Great Product

Ease-of-use

The screens and functions work very similar to Excel and Microsoft Office. So a new user will be able to pick up navigating through the software very quickly.

Functionality

There are many, many reports that this software provides, but being able to edit them easily would help to provide exactly the custom report I need.

Product Quality

The quality of the software has been great. I've not encountered any error screens and have no issues with gaining access and moving around in the system. You can have lots of different windows open at the same time, too, and it doesn't lock up.

Customer Support

The customer support has been great. Sage customer support has been able to help me through any issues every time I call. Occasionally, there may be a little bit of a wait but not longer than 5 or 10 minutes. The Sage Consultant who helped with our installation was fantastic and very, very responsive!

Likes Best

The software makes accounting for the construction industry very easy. We converted from QuickBooks, and there is a world of difference in what Sage 100 allows you to do vs QuickBooks.

Likes Least

The report writer is not especially easy to use. It could be more user-friendly to those who don't have much of a computer programing background.

Recommendations

This software allows you to maintain accurate job costing with the integrated Payroll, AP, and AR functions. It also allows for a way to track change orders billed to sub and prime contractors.

 

from Anderson Burton Construction Inc
Specialty: General contractor
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Sage 100 Software

Ease-of-use

SAGE 100 is a bulky, hard-to-use software program out of the box. It is designed for you to have problems, so you have to call support for help (and of course get charged for it). Unless you are a SQL Database programmer, this is not the program for you.

Functionality

This product not only didn't meet our needs, it hindered us. It set us back six months easily. By the time we had spent all the money to set it up, we realized that everything we had been told it would do would either required an upgraded version of the software or additional programming that we were not made aware of upfront.

Product Quality

In the end it did accomplish basic accounting/payroll, but we had to implement various workarounds to even achieve that.

Customer Support

Customer support is all over the place. Sage offers what they call Sage University. Unfortunately, all the really helpful stuff is videos that you have to pay for. Just to get a manual, I had to call a Sage representative directly to email me one. Even then, he said he wasn't really supposed to do that. In addition, any specialized support has to come from your third-party sales representative. Of course, they charge you for every phone call, meeting, or on-screen help session. In my opinion, Sage needs to own their support and include it in the initial purchase agreement. That way, you aren't getting billed for every little thing. It won't solve their inferior product, but it would at least be a start in the right direction.

Likes Best

There's very little that I like best.

Likes Least

To start with, you go through a third-party vendor. Sage doesn't even participate in the sales portion! They sold us add-ons and turnkey solutions that they claimed would solve not only our accounting needs, but also estimating, project management, and document control. Unfortunately these products fail miserably to achieve those goals. The support is a joke. We had multiple conference calls, meetings, etc., all charged to us of course. These solved very little and usually left us with more questions than answers.

Recommendations

First and foremost, know what you need. Don't get caught up in all the bells and whistles they try to sell you on. Secondly, make sure to have a full demo. Once you purchase the software, any training or discoveries are on your dime, not theirs. Before you actually buy the software, ask for a 30-day trial. Any company not willing to offer you that must not feel confident about their product. Purchases like these are a huge deal for companies treat that decisions with delicacy. Don't rush in!

 

from IPL Industrial Services
Specialty: Construction manager
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Great Software!

Ease-of-use

While the software is easy to use, there are multiple steps for transactions that are easy to forget if you are not careful.

Functionality

One of the problems we had with the previous software we used is that for certain tasks, you had to be in single user mode. We frequently had to ask everyone to close out so that a task could be completed. With Sage, we only have to have exclusive access a handful of times a month and only for a few minutes.

Product Quality

Our previous software would often run slow or crash. Sage 100 has run quite well for us.

Customer Support

The customer support has been great. We were able to get through quickly, and the support staff made sure our question was completely answered.

Likes Best

The software is very user-friendly. The support staff has been tremendously helpful during the transition stage.

Likes Least

Our biggest issue with Sage is the extra steps we have to take to write a check. In order to write a check and link the information to the vendor, we have to create an invoice. It would be nice to be able to simply write a check without those extra steps.

Recommendations

We were able to go to a local company and talk with others using Sage.

 

from D&D Electrical Contractors, Inc.
Specialty: Electrical/teledata
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Sage 100 Experience

Ease-of-use

It is very easy to learn and follow the tutorial and help options.

Functionality

As explained earlier. I would like to use the remote time entry system of Sage Anywhere, but the system can not handle time entry to Work Orders. It only works with Job Numbers.

Product Quality

We very rarely have any glitches in the operation of the software. It is a very stable system.

Customer Support

They are very pleasant to deal with and usually solve any issues we may have in a timely fashion.

Likes Best

It's easy to use. The job costing portion of the product is great. They have good customer support.

Likes Least

Right now I would like to upgrade to Sage Anywhere, but the Time Entry does not integrate with the service receivable module and the work orders. We use the work orders for the service division of the company.

Recommendations

Check out the job costing section. Try the sample company when evaluating this product.

 

from PCD
Specialty: Other specialty contractor
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Full charge bookkeeper with 6 years on Sage 100 Contractor

Ease-of-use

It's easy to find your way around within the software and easy to set up.

Functionality

It meets our needs pretty well. It would be nice to be able to extract data into existing Excel worksheets.

Product Quality

I rarely have any problems with the software. If I do, it's usually the result of not installing the latest upgrade or user error.

Customer Support

Sage people are very helpful and very knowledgeable. I loved having them teach hands-on classes at previous Sage Summits. I missed them at this year's summit!

Likes Best

I like the ease of use (I love making my own reports) and support from Sage City, the knowledge base, Sage Summit, Sage University and Sage employees.

Likes Least

I can't modify some reports. It's time consuming to get info out of Sage into existing Excel spreadsheets (a 3rd-party software is required) and setting security for each user (as in what they are or are not allowed to access). It would be nice to have one screen for each section with check-off boxes for access control.

Recommendations

Talk to people who use the software in which you are interested. Keep the future expansion of your company in mind.

 

from Daniel A. Terreri & Sons, Inc.
Specialty: General contractor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Sage 100 Review

Ease-of-use

It's very easy to learn. It seems pretty intuitive and easy to navigate for the most part.

Functionality

It could use more canned reporting options. More detailed union reports by week would be helpful for those of us that are union contractors and need that detail when reporting.

Product Quality

It's pretty well-designed, and the functionality is good. I do think the price is high for the quality and functionality of the product.

Customer Support

Support always seems to solve any issues in a timely manner.

Likes Best

It's user-friendly and easy to use.

Likes Least

There are too many updates. The updates are sent before they are properly tested. As a result, they have to send out another update to fix problems with the previous updates.

Recommendations

More reporting options would be nice, instead of having to create custom reports.

 
 
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