1CRM Software


 

1CRM by CRMonCall offers businesses a solution for managing their sales, customer service and business operations. 1CRM combines a CRM system with full order management functionality to develop quotes, track orders, generate invoices, and manage projects, resources, customer cases, and human resources. The optional QuickBooks Finance add-on module allows companies to gain a full view of their financial picture. 

By streamlining the sales process, clients can leverage 1CRM to monitor their sales pipeline and record a detailed history of interactions on every lead, contact and account, keeping stakeholders up-to-date on accounts and informed on any issues that may arise. Sales force automation, opportunity tracking, sales forecasting, calendar management, graphical dashboards and reporting and email integration all come standard in the system. The Outlook and Google Apps integrations along with full mobile device capability make 1CRM a complete solution for B2B and B2C businesses.

 

1CRM - Home Page/Today's Activities
 
  • 1CRM - Home Page/Today's Activities
    Home Page/Today's Activities
  • 1CRM - Sales and Marketing
    Sales and Marketing
  • 1CRM - Quotes/Order Management
    Quotes/Order Management
  • 1CRM - Customer Service/Case Management
    Customer Service/Case Management
  • 1CRM - CRM QuickBooks Integration
    CRM QuickBooks Integration
  • 1CRM - Project Management
    Project Management
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

34 Reviews of 1CRM

 

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Software Advice Reviews (12)
More Reviews (22)

Showing 1-12 of 12

Suresh from New Age Caravans Pty Ltd
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

CRM is more customisable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We did not have to change our business process much to adapt to the software, instead the Software was flexible enough to fit our needs.

Cons

The UI is a bit old school, could be better with the generation. Also, at times the customer support is not readily available

 
 

Julian from Sky Blue Microsystems GmbH
Specialty: Software / IT
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Over-complex product, terrible customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is an amateurish product cobbled together and presented under false pretenses about what it can do, and what you should expect. You cannot use this product if you have real customers, except perhaps some B2C who don't care. For B2B, don't waste your time even looking at it.

Pros

There is an attempt to integrate all aspects of CRM, EM, DM, etc into a single product, which is great - if it worked. It doesn't.

Cons

Unserious functionality that you are forced to include (can't suppress, or even edit out), that you simply can't present to a prospect or customer, very clunky functionality, sometimes excessively complex. "Support" is a scam whereby they just try to upsell you to a higher package (which doesn't solve the problems, btw - we tried) or expensive consulting hours. If you object, they cut you off completely, stonewalled.

 
 

Deborah from TWIA
Specialty: Insurance
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Great value for the features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great experiences with this application . Robust features.

 
 

Adrian from AB Tech
Specialty: Manufacturing

July 2016

July 2016

Quite good but test it carefully for your business flow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Very good at producing the documents needed by an industrial vendor. Quotes to Sales Orders to Invoices to Packing Slips. Good built in product catalog.

Likes Least

Updates don't appear to be well tested. New problems show up on each update we have done. Does not support unit of measure (such as Each, Foot, Box, Spool, etc) except by modifying each item description.

Recommendations

Get a trial and test it relentlessly with your business model. Populate the accounts, vendors, catalog and test the functionality.

 
 

John from Mammoth Interactive INC.
Specialty: Software / IT

July 2015

July 2015

1CRM is the best CRM you have never heard of. Seriously, it's amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product is easy to use and is incredibly responsive. I love the fact that I can use different themes. It's way better than sugarCRM. I used that for a while and 1CRM is much much better. I love the fact that there is more features like order and project management. This has saved me time. I also love the fact that it is highly customizable as my business is not a cookie cutter business. Best of all it's way less expensive than sugarCRM. This is a huge plus as I don't like spending money on garbage CRMS. 1CRM is the best CRM in my opinion as a business owner who loves productivity.

Likes Least

While the themes are good. I wish there were a couple more. Some of the bigger CRMs have more integrations. For now it hasn't really been an issue, but it could be later.

Recommendations

When choosing a CRM you have to look at the cost and what fits for you. Lots of times you do not need the bells and whistles that the big CRMs offer. You could be missing vital features. Personally, the customization of 1CRM is perfect for me to tailor my CRM experience.

 
 

Bruce from MADD Virgin Drinks
Specialty: Food / Beverage

April 2015

April 2015

Bruce from MADD Virgin Drinks

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

1CRM is an excellent product for any small to medium sized business. MADD Virgin Drinks is a premium line of alcohol free drinks, licensed under Mothers Against Drunk Driving, sold in the US and Canada, and 1CRM handles all of our CRM and Order Processing very well. The software is highly customizable so we have modified many of the edit and summary screens to add or delete fields or to change the headings to make them clearly understandable to everyone using the system. There are also a great many overall options and choices to make to tailor the software to our own individual requirements, without the need for expensive customization.

We know exactly where all our orders are at any time. In the CRM we particularly like being able to tie emails to a variety of options such as a contact, a project that we are working on or a marketing effort. We use Quickbooks outside of 1CRM to complete our bookkeeping. We have not integrated the invoicing yet but will do so soon. The best part of all is that 1CRMOnCall hosts our installation and the cost of the whole system, software, hosting and support, is inexpensive.

Likes Least

Not much. Its an excellent product that needs little support. Customer Support is not immediate but then we are not paying for red hot support either.

Recommendations

If you have similar business functions to MADD Virgin Drinks where you need a robust CRM, you are taking orders from customers and sending orders to manufacturers, doing invoicing plus doing other marketing efforts then this is an excellent product. They could easily charge way much more for it. This is the second such product that we have used and it is far superior to the first one.

 
 

Julie from Bank
Specialty: Banking

October 2014

October 2014

crm surveys

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Track information necessary for keeping track of customers.

Likes Least

Can be time consuming to keep it updated during the week of usage.

Recommendations

Be sure to understand all the features of the product.

 
 

Suzy from Texas Tech
Specialty: Other

October 2014

October 2014

This is my review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like everything about it. Cannot pick just one thing.

Likes Least

I don't dislike anything. I like everything about this product.

Recommendations

I think everyone should use this software. It is great.

 
 

Gerald from CPS
Specialty: Education

October 2014

October 2014

Teacher am a teacher at a public high school in Chicago

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I don't know, but I hear great things about the program.

Likes Least

I like how it's easy, user friendly and universal. It doesn't take long to learn.

Recommendations

I would say give it a little time before you make a final judgement about it. It will grow on you.

 
 

Don from Windermere
Specialty: Real Estate

October 2014

October 2014

CRM Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use, responsiviness of vendor and customizaton opportunities.

Likes Least

Clunkiness, software problems and availability of customer service.

Recommendations

Practice using it before using it for real.

 
 

Eduardo from Ultreia Comunicaciones S.L.
Specialty: Consulting

January 2014

January 2014

Complete solution with great value

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Integrates a lot of different business processes in a single point: CRM, billing, support, project management, reporting, customer area, shop, etc. You may not need everything that is included, but you can find a good solution for almost any business process in it.

Likes Least

Sometimes, it takes time before a feature is implemented.

Recommendations

Go and check the live preview. It gives you a precise idea of what you can do without spending a lot of time.

 
 

Jacky from Vine Designs

September 2013

Date: September 2013

 
 
Showing 1-20 of 22

Fred from Avencis

November 2016

November 2016

Complete and flexible CRM at a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using IAH then 1CRM for years and it proved to be a very cost-effective, powerful solution for my business. Quality is good but support is great!

Pros

Richness of features
Customizations
Cost
Ability to run it on premises or as a service

Cons

Integration with 3rd party solutions (calendars...) could be easier and more robust

Source: Capterra
 

Terry from Bizblot Consulting

September 2016

September 2016

1CRM - Complete, cost effective and flexible CRM system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I looked at many CRM platforms for my small but rapidly growing business of 10 people. I opted to free trial three, of which one was 1CRM, I knew within the first day that this was the software my business needed. Instead of managing sales leads, orders, deliveries and employee project hours in different systems - I could do it all in one place. No more time wasted entering the same data over and over again. 1CRM was also the most cost effective platform, with each seat costing less than $30 per month - that was almost half the cost of the others with three times more functionality.

Source: Capterra
 

Jim from OCGES LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

What a Great Bundle of Business Tools for a Great Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This sytem is a great Sales & Marketing CRM, but, Order Management and Customer Service Case Management puts it over the top for us. We have yet to try out the Projects component but it seems powerful. We just downloaded the iPhone App and it seems to make this the perfect system for in office or on the road. We also like the reasonable month-to-month pricing, unlike Salesforce who required a 12 month contract.

Pros

Wide variety of modules

Cons

Wish there was an Android App

Advice to Others

We found it hard to beat the value this system provides for the money.

Source: Capterra
 

John from Mammoth Interactive INC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Simply the best CRM out there. Couldn't be happier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing product. I have been using 1CRM for years and it was a great decision for my business. I love everything about it especially the quality and the cost.

Pros

The interface feels intuitive and the features are very robust. Every task feels organic and easy to use. Not to mention the cost is well below Salesforce or any other CRM that I was looking into.

Cons

I wish 1CRM had live chat integration. Currently I have to manually record any support requests or interactions I have on there, so it¿d be nice if it could do that automatically. I also wish 1CRM had an Android App. They just came out with one for iOS, so I hope Android will follow!

Advice to Others

Use 1 CRM. It's the best CRM hands down.

Source: Capterra
 

bob

January 2016

January 2016

The best CRM solution !

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We found this CRM and incorporated into all aspects of our business from lead prospecting, service tickets, invoicing and quotes, email, project management and much much more. It was very easy to customize and their support team is one of the best I've dealt with from a CRM vendor

Pros

The variety and power of the different modules included.

Cons

Browser access from phone and tablet is good and looking forward to mobile apps coming online.

Source: GetApp
 

Ronny from Accolo
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2015

September 2015

Best CRM for Growing Businesses Hands Down!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I found 1CRM when I was looking for a new CRM solution for my business. Obviously I looked at other options such as Salesforce, Sugar, etc., but they all seemed to lack features. Salesforce really turned me off because of the lack of basic marketing automation features that I needed, and Sugar was a disaster of it's own.

1CRM has all of the features that I needed right out of the box, but also had a strong project management capability which allowed me to cut my costs further and provide that extra level of integration between my CRM and my project management tool.

Pros

Complete CRM with sales, marketing, service, and project management. Great support, updated UI, fast, and best value for cost.

Cons

None that I can think of. The team at 1CRM seems to address issues before they even ever become problems.

Source: GetApp
 

Larry

September 2015

September 2015

Beyond pure CRM!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I have used the cloud offering of 1CRM personally in my management consulting business. It is a great way of managing all the usual CRM kind of activities. Of greater testimony to this solution is its rollout at one of my clients. Initially implemented in Sales & Marketing for CRM functions it has proven so effective they have adopted 1CRM as their primary corporate information management system and are in the process rolling out most of its other functionality - it truly is a complete "small business management" system.

Source: GetApp
 

Jacques from ALLOcloud
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2015

August 2015

Excellent business management app for the SMB segment

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We, at ALLOcloud.com, have been using 1CRM (was Info@hand when we started) for the last 8 years. We thoroughly benchmarked several web-based solutions (incl Sugar and SalesForce) and finally chose 1CRM. The main decision criteria were:
- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support
We've been happy customers since. Just for reference, we host the product on our own servers

Pros

- 360° view of our business
- easy yet powerful customization
- possibilities to integrate with third party applications (telephony, accounting, portal, billing...)
- good support

Cons

- portal uses Joomla which we find quite old-fashion (would prefer Drupal)

Source: GetApp
 

Marcus

August 2015

August 2015

The best CRM solution we've found

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We are a small company selling our email marketing service, smartmessages.net, and we are also the UK 1CRM partner.

We started out using SalesForce, but quickly realised it was very limited and very expensive if we wanted to add the features we needed. We then turned to SugarCRM which solved most of the cost issue, but found it similarly restrictive, and also proved extremely unreliable. 1CRM was just what we wanted, providing all the features for a great price and without the unreliability, so we now use it for all our CRM needs. It worked so well for us that we became the UK partner for 1CRM in 2006, and so we use it to manage our 1CRM customers too!

We are especially keen on the invoicing and lead/opportunity pipeline, and make extensive use of the google apps integrations (we're all Mac & Linux based). The features introduced in the 1CRM Enterprise Edition have made it much more powerful and adaptable for our customers' needs.

It's shown itself to be scalable too - we have installations ranging from 2 users to 80 without any performance problems.

We have written a 1CRM extension to link it to Xero (an online accounting service), so we have an effective accounting integration too.

Pros

Everything's included - we've not needed to buy anything else
Self-hosting (we provide hosting for customers, so we prefer this route)
Fast
Reliable
Mobile sync
Joomla portal integration
Great support

Cons

Email marketing setup is quite complicated (though we are biased!)
More documentation needed
More integrations would be good

Source: GetApp
 

John

August 2015

August 2015

1CRM is the CRM that will save you time and money.

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I have used many CRMs including Sugar CRM and when I installed 1CRM I was blown away at how awesome it was. First , the interface is sleek and productive. It feels very intuitive and the design is efficient. I love the fact that you can use different themes. I can customize my dashboard any way I want to. With this customization, I feel that the CRM is easy to use and it doesn't make simple tasks too hard. The integration on my iPhone is seamless and I really feel like I can get stuff done on an tablet or a phone. Most importantly, the price is spot on. I don't have to break the bank with 1CRM.

Pros

The best part about 1CRM is that it is a complete CRM with a ton of business features. Sometimes you use a CRM and there are features that are not there or you have to pay much more to use them. You don't get that with 1CRM.

I needed some special customization with 1CRM and the platform easily adapted to my business needs. I am planning to do some more customization later and I feel like it won't be a problem. On top of that the customization came through in iOS.

Cons

Some of the bigger CRMs have more integrations. I feel as 1CRM grows this won't be an issue.

Source: GetApp
 

Terry

August 2015

August 2015

great value and productivity

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

hands down best value in software we have used and implemented. Straightforward set up and customization. The team has seamlessly integrated the tool into their daily work and increased productivity. Platform conformed to our needs as opposed to so many tools that require significant changes in workflow.

Source: GetApp
 

Paolo from Omnis Systems Ltd (UK)
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2015

August 2015

Not just a CRM

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We haven't been just selling 1CRM for many years but we have also used it to manage our sales processes and customer care as well. We believe that there isn't a better way to sell a product than to use it yourself and this is what we have done.

Pros

It just does what it says on the tin.

Cons

If it had a VAT report module many organisation may not even need an accounting package as most of what is required is available.

Source: GetApp
 

Xavier

August 2015

August 2015

Every new version, still better!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We are a reseller of 1CRM in Spain, but first at all, we were 1CRM users to manage our company. Customer Service and Joomla! integration was the keys to choose 1CRM. And also, for opportunities management, of course. Time to start with 1CRM: 1 day!! (we were 12 people!!).

Pros

Easy to use, perfect module integration (only need to add Accounting to have a full ERP), SOAP access and mobile access.

Cons

Accounting integration with other solutions.

Source: GetApp
 

Garett from Kewl Consulting Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2015

August 2015

Fantastic End to End CRM

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We found this CRM and incorporated into all aspects of our business from lead prospecting, service tickets, invoicing and quotes, email, project management and much much more. It was very easy to customize and their support team is one of the best I've dealt with from a CRM vendor

Source: GetApp
 

Mike

August 2015

August 2015

Modules are like a Swiss Army Knife for the Business

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We've used 1CRM for years are find it's broad set of included business modules covers the majority of uses a growing business has for a CRM.

Pros

The variety and power of the different modules included.

Cons

Browser access from phone and tablet is good and looking forward to mobile apps coming online/

Source: GetApp
 

Eduardo

April 2015

April 2015

Great software, great support

Product Quality

Product Quality
Quality

We have been using 1CRM at Ultreia Comunicaciones for a long time, sice it was called info@hand. We find it to be an invaluable help to help us deploy a workflow and stablish internal procedures. Although we do not use all of its features, the ones we use are strong and work flawlessly.

1CRM Corp, the people behind the software, have always given support and insight. Any important bug that happens is corrected in hours, and new versions are relased from time to time with more features, speed improvements and better look.

Pros

Feature complete. Most companies will be able to automatize their workflows using 1CRM. It is extremely customizable, both in views and the data schema. Graphics help to get the best information in a glimpse. Reports give you insight about your data. Everything is connected: a contact is linked to the account and the quote you sent... you can stick notes into any object (accounts, opportunities, quotes, invoices), so all your information will be available to any operator.

There is an extraordinary permission system that allows you to clearly sepparate roles in the company and block access to restricted areas depending on the role.

Last, but not least, you can now sync all your information with your smartphone, without having to rely on third party solutions, so your information is yours, and you can keep it away from search engines' eyes.

Cons

Project management is not the best module of this software. It is usable, but not as confortable as it could. A good insight in CRM deployment is recommended to get the best out of this fantastic software. You can do without it, but you will have to refine your deployment a lot of times.

Source: GetApp
 

Jacky Delias

August 2013

August 2013

Where has this been hiding?

Product Quality

Product Quality
Quality

This is a great product, and much needed in my business. I tried SalesForce and SugarCRM first, but they just didn't have all the features I needed, and were really expensive to maintain. 1CRM provides everything I need, increased productivity, and brought down my IT spending costs. Keep up the good work!

Source: GetApp
 

OldButCrafty

November 2012

November 2012

Huge Value for the Investment

Product Quality

Product Quality
Quality

When we found this System, we were amazed at the capabilities built into the System... far more features and functions... a true enterprise CRM for SMB for less than what you would pay for a copy of ACT! A bi-directional QuickBooks connector (for an added fee) and built-in Joomla connector to enable a self-service customer portal sealed the deal for us.

Source: GetApp
 

Bruce

November 2012

November 2012

Great Little Product

Product Quality

Product Quality
Quality

This is a great product. I set it up for a professional services company and found it to be comprehensive and robust, yet easy to use.

The people running this company are innovative, understand small and medium business, and are constantly adding new features and functionality.

Source: GetApp
 

happyuser77

November 2012

November 2012

excellent value

Product Quality

Product Quality
Quality

While we have not been using the application for very long, our entire team already agrees it is a very powerful tool. Info@hand is very user friendly, and provides an intuitive interface which is great for our "non-techie" team. The application is completely customizable and has allowed us to create a robust system that meets all of our users needs. Excellent value for our medium enterprise, best application we have deployed from a functional and value perspective.

Source: GetApp