# 3CLogic Software Reviews, Demo & Pricing - 2026 > Review of 3CLogic Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/3clogic-cloud-contact-center-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / 3CLogic Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/3clogic-cloud-contact-center-profile/reviews/) # 3CLogic 2026: Benefits, Features & Pricing Wondering if 3CLogic is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview 3CLogic 4.3 [(49)](https://www.softwareadvice.com/customer-experience/3clogic-cloud-contact-center-profile/reviews/) Pricing Starting at $115.00 per year ### About 3CLogic 3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, SAP, and MS Dynamics. With deployments on five continents serving Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, SMS, and speech analytics. Wondering if 3CLogic is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## 3CLogic User Interface ## Popular 3CLogic Alternatives Main Product 3CLogic 4.3 [(49)](https://www.softwareadvice.com/customer-experience/3clogic-cloud-contact-center-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 3.75Value for money - 4.42Customer support - 4.16Functionality Pricing Starting at $115.00 per year Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) 4.5 [(733)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.50Value for money - 4.56Customer support - 4.42Functionality Pricing Starting at $85.00 per month Get Price ## 3CLogic Pricing and Plans Starting price: $115.00 per year Free Trial Free Version Basic $115.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## 3CLogic Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of 3CLogic Access Controls/Permissions Account Alerts Activity Dashboard Activity Tracking Agent Interface AI Copilot Alerts/Escalation Alerts/Notifications Answering Machine Detection API Archiving & Retention Auto-Dialer Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Callback Scheduling Call Center Management Call Conferencing Call Disposition Call List Management Call Queues Call Reporting Call Scheduling Call Tracking Call Transcription Call Transfer Call Whispering Campaign Management Campaign Specific Caller ID Chat/Messaging Collaboration Tools Communication Management Computer Telephony Integration Conferencing Conversation Intelligence Customer Database Customer Engagement Customer History Customizable Fields Customizable Reports Customizable Templates Data Import/Export Data Visualization Drag & Drop Event Triggered Actions FCC Compliance FTC Compliance Inbound Call Center Key Performance Indicators Lead Capture Lead Management List Management Manual Dialer Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Multi-Language Multiple Scripts On-Demand Recording Outbound Call Center Performance Management Performance Metrics Phone Key Input Power Dialer Predictive Analytics Predictive Dialer Pre-recorded Messages Preview Dialer Progressive Dialer Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Recording Reporting & Statistics Sentiment Analysis SIP Trunking SMS Messaging Survey/Poll Management Surveys & Feedback Task Automation Task Management Text Analysis Text to Speech Third-Party Integrations Trend Analysis Visual Analytics Voice Customization Voice Mail Voicemail Transcription Voice Recognition VoIP VoIP Connection Workflow Management Workforce Management ## 3CLogic Integrations Salesforce Sales Cloud Integration rated undefined from -1 review Verint Workforce Management Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review Workforce Optimization (WFO) Integration rated undefined from -1 review Salesforce Service Cloud Integration rated undefined from -1 review ServiceNow Customer Service Management Integration rated undefined from -1 review See all 10 integrations ## 3CLogic User Reviews Overall Rating 4.3 Ratings Breakdown 5 61% 4 29% 3 4% 2 2% 1 4% Secondary Ratings Ease of Use 4.1 Value for money 3.8 Customer support 4.4 Functionality 4.2 KH Kathryn H. Used unspecified for unspecified Review source Reviewed May 2013 5 Your tech support agent, James Munson is one of the most efficient, patient, and well informed customer service people I have ever had the pleasure of interacting with, and believe me, that is saying a lot. He not only handles my issues to the best of his abilities, he also took the time to explain to me what he was doing and the "whys" concerning the needed actions. In other words, the man taught me how to fish rather than feeding me a fish. So, in the long run, it makes my use of 3C better and my unnecessary lag time (to get tech support) a dream of the past; not that I won't hesitate to call (and ask for James specifically) if I need assistance in the future. He saved me money (didn't toss my pc into the wall destroying it and causing me to purchase a new one), he saved you a client (I was ready to find another call/dialer program), and saved my job - cause I didn't get so frustrated to tell my boss to kiss it. The man needs a plaque, a medal, recognition, and/or a raise. Move him up in the company, because he's definitely a team player. I don't know about your business, but my business could use more self motivated, and intiative endeavored individuals such as him. In fact, why don't you just tell me what his salary is so I can double it and get him on my team. Just kidding - if you lose that guy, I will most certainly shop dialer programs elsewhere. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Read More MB Mike B. Used unspecified for unspecified Review source Reviewed March 2013 5 We have worked with a great number of call center applications. Most of them have been difficult to work with and have poor or almost non-existent customer service. Then we discovered 3C Logic. Right off the rip we could tell they were different. Their customer service was stellar! They made it so easy to transition from Five9 to 3C Logic. Their training was well paced. Throughtout the startup process they helped us out with very fast response to our questions. The entire 3C Logic application works far more intuitively than anything we have used before. When we had special requests, they helped us out fast and thoroughly. We needed an integration with our CRM, AddressTwo. The 3C Logic team worked efficiently to make sure our integration proceeded apace and that in the end, we had a fully integrated connection between the two systems. Another problem we had in the past was with sound quality - packet loss, jitter and dropped calls. We've not experience this with 3C Logic. Good connections and sound quality. Did I say that customer service is amazing? Well, it is. And it is right here in the east coast of the US, as opposed to being run from some foreign country operating on an inconvenient time zone. I can't recommend 3C Logic enough. Really happy we made the switch! Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Read More ky kristopher y. Hospitality 11-50 employees Used daily for less than 6 months Review source Reviewed December 2016 A poor solution 1 I have managed call centers for over 15 years, and we will be unplugging from 3CLogic after just a year of service. It's a lot of work to change, requiring training and other obstacles, but their solution is so poorly designed that I have no choice. When I have asked for enhancements or features, they have all come at a ridiculous price, even some that I would consider 'fixes' more than 'features'. Their disjointed design is difficult to manage and nearly impossible to implement in any kind of blended environment. Stay away. It's cheaper than others, but also five years behind the competition in every meaningful way. Ratings Breakdown 1 Ease of use 2 Value for money 2 Customer support 3 Functionality Pros: Cheap Cons: Difficult to configure - too many menus and screens that are not intuitive. Cannot achieve true blending due to an innate separation between inbound and outbound traffic. Customer support is poor. Read More MH Matthew H. Used unspecified for unspecified Review source Reviewed July 2013 4 After spending close to a year reviewing options for transitioning from our current hosted contact center, which was under performing and becoming increasingly unreliable, we finally chose 3CLogic. Support from 3CLogic has been exceptional, they have worked with us every step of the way in transitioning from the old system and recreating a complex environment involving dozens of projects, skills, agent configurations and unique crm integration requirements. 3CLogic was able to not only replace the functionality of our previous system while improving reliability and support, but they have added additional functionality as well - all at a lower cost. We have had virtually immediate gains in the number of dials and records worked by our agents, and we have had record sales days after implementing 3CLogic. With 3CLogic our reporting is now real time, along with the included dashboards we are better able to manage our call center in real time, identifying opportunities and changing strategies as needed. Following implementation, 3CLogic has continued to work with us to develop additional capabilities and automation. Their customer support is fast, knowledgeable and effective. We look forward to continuing to develop our capabilities as a call center using 3CLogic. Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Read More EB Erik B. 10000+ employees Used daily for less than 2 years Review source Reviewed February 2017 Intelenet Operations Review 4 The overall product from a potential perspective is exceptional. I suggest clearly communicating road map of development for 3C and ensuring that the road map aligns with customer requests. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Ability to customize Agent User Interface Administer User Interface Cons: Email Integration Analytics and Reporting multi use agents and projects Read More BS Ben S. 11-50 employees Used daily for less than 6 months Review source Reviewed January 2017 Review of 3C Logic 4 Overall we are very pleased with 3C Logic. The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: It works! The start-up problems and getting the initial reporting were a big hassle. In time we worked through the issues, not to our complete satisfaction but at least useable metrics required to report to our customers. It is a great inbound system. Cons: The dashboard reporting is lacking. We really need to the "contact center" a live dashboard that will show the metrics we use every day. You have developed a report for us but it has to be manually refreshed to obtain current information. A live dashboard that also shows the call status of each agent would be much more useful. Read More KP Kelly P. Medical Practice 201-500 employees Used daily for less than 12 months Review source Reviewed February 2017 Productivity via 3C Logic 4 3C Logic has enabled our business to function as a productive call center. The metrics provided via the 3C Logic system allow us to track call flow and productivity efficient ways. The customization of reports and ease of login to the cloud-based system from any location is an advantage. 3C Logic has enabled our organization to maximize productivity and ensure a positive experience for our callers and leads. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Ease of cloud use and can access 3C Logic via the cloud from any location. Read More BB Brad B. Financial Services 51-200 employees Used daily for less than 12 months Review source Reviewed June 2018 utilizing 3c for the dialer function 4 I have very little background in creating a dialer campaign. With the help of 3c and abid, we were able to launch it, and reach aged data to generate additional revenue Ratings Breakdown 4 Ease of use 4 Functionality Pros: the reporting to see how close the campaign is to completion Cons: More training to further utilize the product and better understand the robust reporting Read More WW Warren W. Telecommunications 11-50 employees Used daily for less than 12 months Review source Reviewed April 2018 Great experience so far with planning, implementation, and support. 4 Ratings Breakdown 4 Ease of use 4 Customer support 4 Functionality Pros: I have limited experience with phone systems, but coming from our previous company it is head and shoulders above on features and customer support. Cons: I wouldn't count this as a "con" as with more features comes more education on how to utilize and customize the system. Read More JC Jimmny C. Primary/ Secondary Education 11-50 employees Used daily for less than 6 months Review source Reviewed February 2017 Horrid Company, and Worse Customer service.... 1 Tech support rarely fixes issues with their software, and when they get frustrated trying, they blame the customer and say it's our problem and not their fault. Open a ticket to fix a software issue and they will close the ticket without fixing the problem or resolve the issue. They do not answer phone calls or respond to the email with any consistency. And when their system updates, it creates new problems to top the ones they still haven't fixed. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Mediocre when opened correctly (maybe the first time I used it) and didn't know what I was doing so I wouldn't know if it was working or not. Cons: Functionality, User friendliness, Customer service, Management, and too much else to list here. Read More Showing 1 - 10 of 49 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/3clogic-cloud-contact-center-profile/reviews/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare 3CLogic with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice