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Last updated: April 24, 2015

89 more products to consider

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Spiceworks Spiceworks offers a robust help desk and IT management solution for the small to very large business owners. Features include ticket management, customizable IT dashboard and automated support ticket routing.
        11 Reviews
Virtual Contact Center by 8x8 This hosted help desk management solution is ideal for small- to medium-sized businesses. 8x8 provides comprehensive contact management and multi-channel support, including through email, chat and voice.
        10 Reviews
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21

Recommendations
in the last 30 days
Microsoft Dynamics CRM Microsoft Dynamics CRM helps support agents through many channels, including phone and email, web self-service, and chat. Its case management allows users to track all customer communication to better serve customers.
         10 Reviews
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26

Recommendations
in the last 30 days
PhaseWare Tracker For small to medium-sized IT groups, PhaseWare Tracker is an effective help desk solution. It features automatic client issue notification and a self-service center. This system is supported by both Mac and PC systems.
        8 Reviews
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3

Recommendations
in the last 30 days
inContact Hosted Call Center With the highest reliability ratings in the call center software market, inContact helps its customers optimally process over one billion calls per year.
        6 Reviews
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 Demo

10

Recommendations
in the last 30 days
 

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Mothernode CRM Mothernode is ideal for small to mid-sized organizations looking to streamline IT asset management processes. The system is Cloud-based and intuitive to implement and use, helping users increase efficiency.
        4 Reviews
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3

Recommendations
in the last 30 days
CXM CXM is a fully customizable customer relationship management (CRM) solution designed for small businesses, service-based businesses and medical practices, while providing enterprise-level security and support.
        4 Reviews
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86

Recommendations
in the last 30 days
1CRM Ideal for small to mid-sized organizations, 1CRM helps companies save time and increase productivity. The system can be deployed either on-premise or in the Cloud and is a fit for both B2B or B2C companies.
        3 Reviews
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3

Recommendations
in the last 30 days
Freshservice Freshservice is a powerful IT Service Management solution from Freshdesk. This cloud-based system frees IT departments from clunky, server-based solutions, offering on-the-go mobility, powerful features, and flexible pricing.
        3 Reviews
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18

Recommendations
in the last 30 days
ServiceNow Express For enterprise companies that need an effective way to manage the communication between their employees and IT teams, ServiceNow provides a meaningful way to improve internal interactions, as well as track usage of IT assets.
        1 Review
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 Demo

1

Recommendations
in the last 30 days
 

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Snapforce CRM Snapforce is an end-to-end customer relationship management (CRM) solution for companies of most sizes and industries. It automatically records all phone interactions, from both office phones and mobile devices.
       0 Reviews
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135

Recommendations
in the last 30 days
SalesNOW SalesNOW is a mobile-friendly CRM solution designed for workforces on-the-go. The system has apps tailored specifically for Android, Apple and Blackberry phones and provides users access from any connected mobile device.
       0 Reviews
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58

Recommendations
in the last 30 days
Infor CRM (formerly Saleslogix) Infor CRM is a CRM offering for midmarket organizations, with a core strength in sales force automation. With multiple deployment options, users have a consistent user experience, whether in-office or on the go.
       0 Reviews
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49

Recommendations
in the last 30 days
SalesOutlook CRM SalesOutlook CRM was designed to build upon the practicality and familiarity of the Microsoft Outlook platform. The system integrates easily with Constant Contact, providing an efficient way to create an ideal email campaign.
       0 Reviews
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23

Recommendations
in the last 30 days
Microsoft Dynamics CRM This customer relationship management solution best services mid-market and enterprise organizations. It offers industry-specific solutions that meet the needs of various industries, including government, financial services, manuf...
       0 Reviews
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18

Recommendations
in the last 30 days
 

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ChangeGear by SunView ChangeGear is an IT help desk program that is available across both web-based and on-premise deployment models. The system interfaces with multiple third-party services and helps automate IT processes and internal workflows.
       0 Reviews
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12

Recommendations
in the last 30 days
Ivinex CRM Founded in 2006, Ivinex Software is a flexible, customizable CRM for mid-sized business in a expansive range of industries. This system can be hosted on-site or in the cloud, allowing users to access it on any device in real time.
       0 Reviews
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9

Recommendations
in the last 30 days
OnContact CRM OnContact CRM 7 is a great fit for mid-sized businesses in several verticals that need to optimize their sales, marketing and support operations. This affordable solution has flexible deployment options and is Mac compatible.
       0 Reviews
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6

Recommendations
in the last 30 days
Vocalcom Cloud Contact Center Vocalcom Contact Center Software dramatically increases contact center performance through efficiency gains. Transform contact centers into profit centers with unmatched agility, simplicity of use, and manageability.
       0 Reviews
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5

Recommendations
in the last 30 days
BlueCamroo BlueCamroo is a web-based solution that allows companies to manage the full scope of their sales process with additional applications like project management, team collaboration, social CRM and customer support.
       0 Reviews
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 Demo

4

Recommendations
in the last 30 days
 

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Healthcare Relationship Cloud Healthcare Relationship Cloud by hc1 is a healthcare-specific CRM solution designed to increase communication between doctors and patients. It offers sales automation, channel management, and more within its suite.
       0 Reviews
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4

Recommendations
in the last 30 days
FrontRange Solutions HEAT One of the leading names in help desk and customer support software, HEAT by Frontrange Solutions is an award-winning, powerful software system designed for businesses that need more than 10 concurrent users.
       0 Reviews
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3

Recommendations
in the last 30 days
SmartTouch Interactive Smart Touch Interactive is a web-based CRM designed to address the needs of real estate agents and homebuilders. An integrated suite of applications includes Marketing Automation, Sales Automation, Social CRM, and Help Desk.
       0 Reviews
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3

Recommendations
in the last 30 days
SoftVu Specifically designed for the financial services industry, SoftVu’s marketing automation software is used by global brands including Capital One, Chase and Citizens Bank.
       0 Reviews
SmartSupport Safeharbor is an industry leader when it comes to knowledge management solutions. Their newest offering, SmartSupport, is a scalable SaaS solution that brings together a company's knowledge base and community forums.
       0 Reviews
 

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Aplicor 3C Aplicor 3C offers many integrated applications for Customer Relationship Management. Marketing Automation, Sales Automation, Web Self-Service, Knowledge Management and more are available in a web-based platform.
       0 Reviews
Zipwire This cloud-based call center solution offers tools to manage inbound, outbound or blended calls. Zipwire can be scaled to fit the needs of a small organization or those of an enterprise company with thousands of seats.
       0 Reviews
PlanPlus Online PlanPlus Online is a complete customer relationship management solution. Their new Support Module add-on brings help desk functionality to the system. Features include a customer portal, case management and knowledge management.
        35 Reviews
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16

Recommendations
in the last 30 days
Zoho CRM Zoho is a popular, Web-based CRM system. It supports the marketing, sales and service sides of a business, and is a great fit for small and midsize companies.
        17 Reviews
Help Scout This online helpdesk solution streamlines service operations with tools for managing your mailbox and monitoring customer service volume. Actionable reporting provides management insight into ticket volume, response time and more.
       14 Reviews
 

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Nimble Nimble is a sales force automation and social CRM solution for small and midsize businesses. It automatically populates rich customer profiles and interaction histories from email conversations, social signals and other sources.
        12 Reviews
Nutshell Nutshell is an online CRM system with strong sales features for small to midsize businesses. It encourages user adoption through clean, straightforward user interface design and an intuitive mobile app.
        9 Reviews
SAP - CRM SAP for help desk management enables users to automate IT processes, cut costs and streamline performance. The solution helps service teams manage SLAs, increase productivity and improve customer satisfaction indicators.
        6 Reviews
UserVoice Designed specifically for mobile app and web-based businesses UserVoice is a modern help desk solution. It streamlines the entire support-request lifecycle, while also providing social media, billing and other CRM integrations.
       5 Reviews
Saleslogix This CRM system is designed to quickly resolve customer issues with its SpeedSearch feature and ability to view all customer interactions in one place. SalesLogix is available for web-based or on-premise deployment.
        5 Reviews
 

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LogicBox CRM LogicBox CRM offers organizations a completely customizable, cloud-based system that is also affordable. LogicBox CRM is a single, integrated system with customizable modules, databases, notifications and reports.
        4 Reviews
HappyFox HappyFox is a unique system designed to simplify and streamline the client support process, with a ticket organization feature that lets client support members sort requests according to priority, improving response times.
        3 Reviews
Apptivo Apptivo is a cloud-based suite of over 50 modules that help small businesses manage a wide range of functions, with a foundation in CRM. It includes modules for sales management, marketing automation and customer service.
        3 Reviews
Capsule Capsule is a Web-based CRM application that enables small businesses to manage contacts, interactions, tasks, reminders and sales opportunities. It offers a range of customization options, such as custom fields and tags.
        2 Reviews
My eToolbox With advanced features in billing, marketing, and sales management, My eToolbox is a versatile Field Service solution ideal for small to mid-sized companies looking for a better way to manage employees in the field.
        2 Reviews
 

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Sage CRM Sage CRM offers a scalable customer relationship management platform that can be deployed both on-premise and in the cloud. The software is designed to scale as your business grows.
        2 Reviews
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242

Recommendations
in the last 30 days
Launchpad Launchpad by V12 Group is a powerful marketing automation platform. The software helps marketers leverage acquisition data to better define traits in current and prospective customers and then apply that to multi-channel outreach.
       1 Review
Really Simple Systems Really Simple Systems CRM is a Web-based solution for small businesses and divisions of larger companies. Its free version includes sales automation, with premium editions also offering marketing and customer service applications.
       1 Review
EBSuite Ideal for companies with client support teams of 25 or less looking to better manage client support issues or incidental questions, EBSuite is a web-based, customizable support, sales, marketing and project management tool.
       1 Review
SprinxCRM SprinxCRM is a CRM solution for small businesses and divisions of larger company. It includes a range of modules for sales and marketing, as well as integration and synchronization with Microsoft Outlook and Gmail.
        1 Review
 

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PeopleSoft CRM Oracle PeopleSoft CRM provides a family of CRM applications for several business processes. Primarily targeted towards mid and enterprise-sized organizations, this solution can only be deployed on-premise.
        1 Review
Oracle Siebel CRM An early pioneer in CRM, Oracle Siebel CRM is a comprehensive system that includes a range of sales, marketing and customer service applications, making it ideal for enterprises requiring a sophisticated, highly customizable syste
        1 Review
Parature Designed especially for SMBs, Parature CRM incorporates key capabilities for knowledge management, self service portals and multichannel interactions. This solution is only available for cloud deployment.
        1 Review
BusinessMan CRM/ERP A fully integrated ERP solution, BusinessMan provides a custom solution that can be tailored to each company's needs, and offers modules in Finances, HR, Marketing, CRM, sales and lead tracking, and more.
       0 Reviews
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1

Recommendations
in the last 30 days
OnContact CRM 7 OnContact CRM 7 is a midmarket solution with multiple deployment models. The system includes a sophisticated knowledge base for issue resolution, as well as customizable business rules to match your company's escalation procedure.
       0 Reviews
 

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Pivotal CRM Pivotal CRM is a fully featured customer relationship management (CRM) platform suited to organizations of all sizes. Core modules include marketing automation, lead management, sales force automation, customer service and more.
       0 Reviews
Cynergy Software Cynergy Software is one of the best Help Desk Software /CRM solutions on the market today for internal employee and external customer ticketing support that includes detailed ticketing, knowledge base, calendar, asset management, ...
       0 Reviews
ServiceWise For IT departments looking for an ITIL ready, out of the box service and help desk system, ServiceWise offers point-and-click functionality that can be flexed to meet the needs of organizations requiring robust customer support.
       0 Reviews
ProBusinessTools As the number one web-based service management solution on the market, ProBusinessTools is a complete service management solution. ProBusinessTools offers end-to-end functionality to manage scheduling, accounting and reporting.
       0 Reviews
Commence CRM With more than 25 years in the industry, Commence CRM is a customizable and modular system to help small and midsized organizations convert leads into sales, with functions to nurture prospects throughout the sales cycle.
       0 Reviews
 

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Jive Jive is a leading provider of social business software. With platforms to support your sales, marketing and customer service operations, Jive offers the tools your business needs to create effective social communities.
       0 Reviews
WebQA WebQA has been helping growing businesses effectively manage their customers since 2001. This affordable web-based solution is easily applicable to most businesses, schools, governments, and organizations.
       0 Reviews
e-Service Suite e-Service Suite offers powerful functionality to better manage your field service operations. This web-based system fully integrates within NetSuite and can be accessed from any mobile device or tablet.
       0 Reviews
MangoApps MangoApps combines an employee social network, team collaboration and intranet in a suite of social collaboration tools giving users access to information in real time, from any internet ready device.
       0 Reviews
Alert Stratus Alert Stratus is a comprehensive, unified service management system based upon the Microsoft Dynamics CRM platform. It is a particularly good fit for service-based companies, such as Maintenance and Field Service.
       0 Reviews
 

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amoCRM AmoCRM is a modern, cloud-based customer relationship management tool geared towards small and midsized businesses. It offers unique features, add-ons, and integrations with other popular systems like Gmail and Zendesk.
       0 Reviews
AgentCubed AgentCubed is an all-in-one lead management and CRM solution designed specifically for insurance agencies and agents. WIth customizable features and tools, it's a great match for any size organization, even a large call center.
       0 Reviews
TrackVia TrackVia was deveoped on a unique platform that lets businesses custom-build their CRM system from scratch, or use existing spreadsheets as a template. It bridges the gap between complex CRMs and more basic tracking options.
       0 Reviews
Gazelle Gazelle Platform combines client information and communication from all sources in a single, easy-to-use system. This web-based solution offers instant, comprehensive information to help users make intelligent business decisions.
       0 Reviews
SpiceCSM SpiceCSM products are designed to optimize the efforts of any customer care organization. This innovative systems gives agents the flexibility they need to adapt in real-time to any customer interaction and quickly resolve issues.
       0 Reviews
 

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ServicePRO ServicePRO from HelpSTAR is a powerful, web-based help desk solution. It is quick to be up and running, and comes with intuitive tools for managing documents, assets and customer service.
       0 Reviews
Answerbase With an impressive client base and a full suite of CRM features, Answerbase is a robust solution for mid-size and enterprise-level companies looking for Marketing Automation and analytics, Customer Service and Support, Social CRM,...
       0 Reviews
Track-It! BMC Software's Track-It! offers asset, change, knowledge and license management applications for a comprehensive IT service desk management solution. Track-It! also includes a mobile portal and a range of optional add-ons.
       0 Reviews
SAP Cloud for Sales SAP Cloud for Sales is an online suite of sales applications, including sales force automation, sales enablement and sales analytics. It offers dedicated mobile apps, and integrations with SAP’s popular on-premise CRM product.
       0 Reviews
LANDESK Service Desk Service Desk from LANDESK is a service management solution with a focus on process management that lets users define processes, regardless of complexity. It it available for deployment as an on-premise, cloud or hybrid solution.
       0 Reviews
 

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Pega CRM Pega CRM is a model-based customer engagement solution for enterprises. It includes sales, marketing and customer service applications that leverage predictive analytics to contextually recommend next actions.
       0 Reviews
Adobe Marketing Cloud Adobe Marketing Cloud is an integrated, comprehensive marketing system that features a wide set of solutions, including Adobe Analytics, Adobe Target, Adobe Social, Adobe Experience Manager and more.
       0 Reviews
Sellsy Sellsy has a unique take on CRM by offering a wide range of features modularly, allowing businesses to create a system that's tailor-fit to their needs. It's offered as a web-based deployment for small to mid-sized organizations.
       0 Reviews
Oracle E-Business Suite CRM Oracle E-Business Suite offers over 50 on-premise enterprise CRM applications designed to enable sales, service and marketing departments to make information-driven decisions, increase performance and reduce costs.
       0 Reviews
Batchbook Batchbook is a cloud-based social CRM system that enables small and midsize businesses to create rich customer records, using custom fields for industry-specific information and social data from Facebook, Twitter and LinkedIn.
       0 Reviews
 

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Amdocs Customer Management Amdocs Customer Management is a CRM solution for communications service providers (CSPs). It allows CSPs to deliver more consistent sales and customer support interactions in-store, on the phone, via email and on social channels.
       0 Reviews
ActiveCampaign ActiveCampaign is a marketing and sales software suite with an emphasis on email marketing for small to midsize businesses. It includes a drag-and-drop email designer, social media integration and a range of reporting features.
       0 Reviews
OASIS OASIS is a user-friendly system that offers marketing and sales automation, call center and field service capabilities, and more. It can be installed quickly as either a web-based solution, or on-premise.
       0 Reviews
CRMnext CRMnext is an award winning Web-based platform that allows for the tracking of customer-related and marketing activities, from lead capture to post-sale.
       0 Reviews
Oracle Service Cloud Oracle CX for Service is a suite of customer service and support solutions under Oracle’s hosted Oracle Cloud product line. It includes applications such as multichannel ticket management, self service and knowledge management.
       0 Reviews
 

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SAP Marketing Suite SAP Marketing Suit is an integrated suite of marketing applications for enterprise-level businesses. Functionality includes campaign management, marketing resource management, advanced marketing analytics and social collaboration.
       0 Reviews
SAP Cloud for Service SAP Cloud for Service is a Web-based customer support solution for enterprise-level businesses. It offers a broad range of features, including omnichannel ticket management, social collaboration and advanced analytics.
       0 Reviews
OrangeCRM With over 10 years of experience, OrangeCRM by Aexxis has managed over 12 million customer records. We recommend this system to organizations seeking a CRM that will grow alongside them, while offering dynamic software for all.
       0 Reviews
Cherwell Service Management Cherwell Service Management is an integrated suite of IT service management solutions that feature a highly configurable platform. This scalable software can be deployed in the cloud, by a third party or on-premise.
       0 Reviews
Telemation Telemation from Database Systems is a highly scalable customer relationship management solution for call center centers of all sizes. It uses its own telephony system and computer telephony integration for advanced call functions.
       0 Reviews
 

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Synchrony Express Synchrony Express offers an integrated contact center solution to small and midsized call centers and service desks. It provides a multi-channel interaction management system, unified desktop interface and reporting and analytics.
       0 Reviews
HESK HESK is a free help desk solution that provides a centralized customer support system featuring ticket management, customer interaction and reporting. It can be deployed on-premise or hosted in the cloud.
       0 Reviews
HP Service Manager HP Service Manager offers smart analytics and is capable of consolidating all aspects of service management within a single contact point for all core IT process.
       0 Reviews
WORKetc WORKetc is a Web-based integrated CRM software with project management, invoicing, help desk and sales and marketing management capabilities. It features customer life cycle management, sales, billing support and others.
       0 Reviews
 


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