ADAPTcrm is an integrated customer relationship management (CRM) software designed to track customer and vendor information in an integrated module. The system can only be deployed on-premise, and is suited for clients of all sizes.
ADAPTcrm features marketing campaign management, real-time accounting integration, sales opportunity management and service ticket management.
Its marketing campaign management application can manage customized marketing campaigns and execute these campaigns with highly targeted lists while complying with budget requirements. The system provides real-time reporting on the effectiveness of campaigns, including account analysis, pipeline analysis and profitability analysis.
The system has advanced sales automation capabilities, such as a forecasting system to predict the chance of an opportunity to close, and a sales knowledge base of competitors strengths, weaknesses and purchase barriers to help win new business.
ADAPTcrm also includes advanced tools for managing service contracts, tickets/incidents and warranty programs and renewals. It can assign a service contract to an account and customize terms and conditions for specific contracts.