Amdocs Customer Management is an integrated revenue and customer management solution tailored to meet the needs of communications service providers (CSPs), and is one of the most widely deployed CRM systems in the communications industry. It has a strong emphasis on customer service and support functionality designed to help CSPs deliver simpler, more consistent and more personalized interactions.
Amdocs Customer Management offers applications for customer support, help desk, call center, self service and social media monitoring. These tools enable customer service representatives to provide consistent, informed responses to customers across every channel, from interactions in-store, on company websites, via email or on social platforms.
Amdocs Customer Management also offers a range of applications for multichannel selling, including sales order management, combined sales force automation and quoting, retail point-of-sale (POS) and inventory management. With these tools, CSPs can enable customers to make purchases on whatever channel they want, or to use multiple channels for a single transaction.