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Overall customer rating: Customer rating:

 (27)

 (1685)

Recommended by: Recommended by:

80% of users

79% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“The simplicity of Base help us move from clunky Excel/Word tracking systems into a straightforward CRM system with ease and at a relatively low expense.”

- Jerry Tsai, Acceptd

“The design and quality of the product is very high-end. I have tried using other CRM software before, and Salesforce is the best yet.”

- Tyson Borgen, Boston Sea Corporation

Most negative review: Most negative review:

“Base still has some catching up to do to compete with the giants like Salesforce in terms of offerings and apps.”

- Don Hunter, Acceptd

“It has an aging interface, and the unique features that once made it the front runner have now become standard in many other CRMs.”

- Kobe Cummings, Swedish Match

Pricing:

How it's priced: How it's priced:

Subscription fee for each user login.

Cloud deployment: A monthly subscription fee is paid for each user login.

Contract term: Contract term:

Subscription renewed monthly or annually.

Cloud deployment: A year-long contract is required and renewed annually.

Upfront costs: Upfront costs:

None.

Fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.

Recurring costs: Recurring costs:

None.

Fees apply for premium support.

What does it cost?: What does it cost?:

Applications:

Marketing automation: Marketing automation:

Sales automation: Sales automation:

Customer service/support: Customer service/support:

Call center: Call center:

Channel management: Channel management:

Social CRM: Social CRM:

Web self service: Web self service:

Lead opportunity management: Lead opportunity management:

Ease of Use:

Overall customer rating: Customer rating:

 (27)

 (1685)

Most positive review: Most positive review:

“The ‘underdog’ of the modern CRM marketplace offers a beautiful user interface with an exceptional mobile platform and some smart features, such as the process-driven conversion of contacts to leads [and] the sales funnel analysis.”

- Christian Fielitz, Rollins

“I love SFDC. The navigation tools on the header of the page allow me to locate and act on information I am looking for very quickly.”

- Kobe Cummings, Swedish Match

Most negative review: Most negative review:

“At the time of our use, it lacked some of the more sophisticated reporting you would find in some of the major CRM providers’ [products]. We found it difficult for each functional area (sales, account relations, support) to use; it served better as a deal-tracking tool.”

- Derek Brown, Acceptd

“Some of the interface can be cluttered with too much information. I find myself having to scroll through low level material before I get what I need.”

- Micah Pappas, Western Governor's University

Support:

Overall customer rating: Customer rating:

 (27)

 (1685)

Most positive review: Most positive review:

“They’re always trying to help find a solution. They respond quickly and set up timely conference calls.”

- Peter Switzer, William & Henry Wide Plank Floors

“I’ve interacted with support several times already, and they’ve been very responsive via chat and following up by phone.”

- Katie Riklin, Invitae

Most negative review: Most negative review:

“They should improve the documentation on the website to enable better implementation. They should be clear about the features they offer.”

- Marc Beermann, qipp

“Customer support is slow to respond and most of the time does not have an answer.”

- Mary Chau-Nguyen, Western Governor’s University

Phone support: Phone support:

Available 7 a.m. - 5 p.m. Pacific Time, toll-free at (888) 877-0775.

24/7 toll-free, worldwide phone support can be purchased.

Online case submission: Online case submission:

Included in subscription fee for all plans.

Online case submission with two-day response time is included in the subscription fee. Faster response time (within 1 hour) and online support for developers can be purchased.

Online support options: Online support options:

Knowledge base, videos and announcements for all plans.

A help website, knowledge base and community is included in the subscription fee. Content for improving user adoption/productivity and access to a dedicated success representative can be purchased.

Training: Training:

Customers can register for webinars.

A “Getting Started” online catalogue is included in the subscription fee. Additional training catalogues, customizable training templates and role-based training modules can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.