Remedyforce Software


 

A service management system created with an emphasis on user experience, Remedyforce provides an IT and business service management system. This system can be used via any mobile device, including iPad, tablet, and more. Remedyforce provides a service desk system so that users can manage issues and requests for service, while tracking data and presenting it with interactive reports. The system includes over 90 available reports and KPIs.

User experience is customized to each role, so that it provides the key information needed for each position. This way, employees only have access to the most relevant information. Remedyforce also contains a social structure, so that users can like, comment, and share different pieces of information, including reports and data.

Since Remedyforce sits on the Salesforce.com platform, it integrates with many other business applications, and includes open APIs that lead to nearly unlimited integration. The system can also scale to work with small businesses, as well as enterprise-level companies, providing a custom fit for each.

 

Remedyforce - My Dashboard
 
  • Remedyforce - My Dashboard
    My Dashboard
  • Remedyforce - Home Page
    Home Page
  • Remedyforce - Incident Management
    Incident Management
  • Remedyforce - Reporting Dashboard
    Reporting Dashboard
  • Remedyforce - Self Service Portal
    Self Service Portal
  • Remedyforce - Release Management
    Release Management
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

4 Reviews of Remedyforce

Showing 1-4 of 4

 

from Rosetta Stone
Specialty: Software / IT
Number of employees: 501 to 1,000 employees Employees number: 501 to 1,000 employees

Sales Manager

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Likes Best

I would recommend this product. We have had no issues with it and it is a great way to track requests and processes.

Likes Least

That I do not have an understanding of it's full scope. I use it on a very limited basis and feel like it could be incorporated more.

Recommendations

Make sure that you do not have other existing programs that offer this same service and to fully understand it capabilities.

 

from Bluemara Solutions
Specialty: Software / IT
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Powerfull and intuitive Service Management

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Likes Best

Easy to customized and fast to work with software. Salesforce gives you all security and support you need on a cloud base solution. Remedyforce is fully alligned with ITIL processes and could be implemmented just following the easy templates included in the solution.

Likes Least

I miss the chance to create new proyects within the product. Remedyforce is not yet certified by Pink Elephant in any ITIL processes even thought you can implement them, and It would be great if we could get this SW on premises as well.

Recommendations

Remedyforce is a fully alligned HelpDesk SW with ITIL best practices, and the combination of Salesforce and BMC is a strong win-to-win.

 

from Mitchell International
Specialty: Software / IT
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Fewer Platforms = Improved Service

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Likes Best

Remedyforce brings the processes of ITSM to the force.com platform. With all of the data on a single platform, you can eliminate the black hole that typically exists between your Customer facing service/support teams and your dev Ops/IT teams. Easy to implement and very flexible, and simple to roll-out because for teams already using Salesforce, there is no new interface to learn, it is simply a new tab on their desktop.
Remedyforce has all of the components of a strong ITSM tool - Incident mgt, Service Requests, Change Mgt, Problem mgt, CMDB, workflows, etc.
Since it is built on the force.com platform, your developers and administrators can support both systems, no need to bring in another skill set which simplifies your support and ongoing development of the tool.

BMC is a great partner who has been in this space for years. They are not just a vendor, but work with you as a partner to share their insights, with continuous enhancements via the Saas platform. If you have an IT challenge, they can leverage their vast knowledge of this space to get you an answer.

Likes Least

There are some products on the market that have a few more whistles and bells, including some of the other premise based BMC products.

Recommendations

The ROI on this tool is strong if you are using Salesforce as your CRM platform. The tool has great capabilities and you don't have to hire an army or bring your team up on another set of tools to leverage all this has to offer.

 

from Qualcomm
Specialty: Software / IT
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Great Product !!

Ease-of-use

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Likes Best

It is based on the very widely used BMC ITIL practices. It makes us of Salesforce technologies which lets you distribut this product very easily and connect with your existing customer base.

Likes Least

This product has served all the functions very well. nothing comes to my mind as i don't like about the product.

Recommendations

Some recommendation would be
1) Look for something which can be easily configured / extended as per various business process
2) Something that does not require much of technology training to the support staff
3) Also the support given by the user community can also be a very deciding factor that can speak for the product
4) Compare tool configuration efforts on the scale of configuration VS code

 
 
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