Brand Embassy CRM Software


Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter, LinkedIn and others—for brand mentions, customer complaints or any other comment requiring attention.

Brand Embassy is a full-featured customer support platform with all of the back-end functionality that support teams need to solve issues collaboratively. Team members can collaborate in real time, by messaging other members or departments and by attaching notes to specific cases, issues and clients.

Brand Embassy’s knowledge base application helps employees find the most frequently used support documents and shows standardized answers to common support questions.

Brand Embassy’s analytics and reporting features show which channels have the most activity, and what topics are most common on each of them. It is priced per user per month.


Brand Embassy CRM - Customer profile
  • Brand Embassy CRM - Customer profile
    Customer profile
  • Brand Embassy CRM - Email ticketing
    Email ticketing
  • Brand Embassy CRM - Live chat backend
    Live chat backend
  • Brand Embassy CRM - Forum keyword monitoring
    Forum keyword monitoring
  • Brand Embassy CRM - KPI report
    KPI report
  • Brand Embassy CRM - Analytics report
    Analytics report
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

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