CA Service Desk Manager from CA Technologies offers a comprehensive set of service and support tools. It integrates all stages and elements of service desk operations into a single platform, including service requests, incident, change, knowledge and configuration management. It’s designed to improve service levels provided to end users and overall departmental efficiency.
Service Desk Manager features a unified self-service platform, as well as integrated collaboration and social media features. This system handles change management, including automated change, unauthorized change and root cause analysis.
Some reporting and dashboard capabilities are also included, with more advanced dashboards available as optional features. These reporting capabilities enable more effective operations analyses, helping companies make better decisions and lower operational costs.
This system is optimized for mobile devices, including smartphones and tablets.
Karen from eGov Jamaica
the organisation to which I am employed has used this software as a tool mainly for help desk staff.
The asset management portion is not currently being used.