Chatra Software


 

Chatra is a live chat platform aimed squarely at small businesses and e-commerce retailers. While it can be used for nearly any purpose, Chatra positions its live chat solution as a way to increase online sales and conversions.

With Chatra’s group chat functionality, different employees and account or product specialists can cooperate together in the same chat window. They can provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait.

Group chat is also used as an effective training tool, giving new employees hands-on practice while under the supervision of more experienced employees.

Chatra offers many options to customize the look and feel of the live chat experience. Agent avatars and titles and full widget customization are included in all of Chatra’s service plans.

 

Chatra - Live chat
 
  • Chatra - Live chat
    Live chat
  • Chatra - My queue
    My queue
  • Chatra - Your account
    Your account
  • Chatra - Landing page greeting
    Landing page greeting
  • Chatra - User profile
    User profile
  • Chatra - Devices
    Devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

185 Reviews of Chatra

Showing 1-20 of 185

 

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Pascal from Monito
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

The best chat system I know

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

Installing Chatra on our website has not only changed the way we directly communicate with the users of our website, but also our approach to user research and email collection.
It's obviously great to be available for our users at any moment to help them find a better way to send money abroad or to answer any questions they could have on a money transfer provider, but we also use Chatra pro-actively to ask targeted questions to users matching certain criteria. When we launch a new feature on our comparison platform for example, we'll start a chat with the users using it for the first time to ask them if everything make sense to them.
Even when we're not online on the chat, we configured offline messages in Chatra which help us collect emails of potential leads.
Thanks to Chatra's flexible API, the app is well integrated with our analytics and support software. The chat is now definitively a key part of the user journey of many of our users.

Source: Capterra
 

Michelle from CC Advising, Inc.

December 2016

December 2016

I love this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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It works exceptionally well and I researched dozen of other chat solutions before choosing Chatra. If you're on the fence, go with Chatra, you will not be disappointed.

Source: Capterra
 

Susan from Le Vélo Victoria
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

My Chatra Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using Chatra for close to a year now. Integration & installation was simple. Set up was also simple but took a few tests to fully understand how the options I built up worked on my site. Helpdesk support is quick and very helpful. I like how I receive sounds on my iPhone when a customer is on my site. I can connect with anyone, anytime. I didn't have this option before Chatra. Connecting with customers at the time they need answers has been so important to building community with my customers. I also love how the conversations I've been able to create read like I'm online. Customers can interact with my message, this gives me time to get on the app and respond in real time. Oh, I have tried other chat apps. I didn't keep them long. Thanks, Chatra; you're a keeper!

Source: Capterra
 

Vidhunnan from Yellow Tree Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Awesome...! Great Work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

1. Totally Free
2. Easy Setup
3. Fast Real-time response
4. Amazing UI both user and agent
5. Easy Customize Option

Source: Capterra
 

JP from phoneloops.com
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Must-Have App!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This plugin for Shopify has helped in a lot of ways our customer service and conversion rate. The version is packed with tons of features and the paid version is fairly priced.

Source: Capterra
 

Livingstone from Eaglerich Enterprises
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm Livingstone, and director of small online business in Nigeria which include mobile marketing. It's on this site I'm using Chatra software. It's has been great using the service to have urgent or immediate communication with my clients. I recommend them!

Pros

Indeed, it's easy to set and use.

Cons

Have nothing against it yet, maybe because I'm yet to be a premium member.

Advice to Others

The service is good and I love it. Definitely, nothing is static, you can always improve your service.

Source: Capterra
 

Megan from Premama
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Chatra is an amazing tool for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We signed up for Chatra to assist in responding to our consumers in real-time on our website, especially to encourage purchase. We have had multiple successes with consumers questioning the product who ended up purchasing based on our Chatra conversations. Chatra also allows us to have a personal connection with our consumers. We highly recommend Chatra as an alternative means of customer service!

Source: Capterra
 

Francisco from zomoz
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Best we´ve used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The free plan is better than any other platform´s without doubt! Customer service couldn´t be any better. We´re incredibly happy with this platform since it has allowed our business to grow. Thanks to Chatra, it´s ever so easy to get in touch with our customers.

Pros

The free plan is more thank you can ask for

Cons

Nothing really... everything is great.

Source: Capterra
 

Giovane from VESTIBLE
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great usability and 5 Star Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great usability . Our clients are happy how amicably the service is as well as our staff working through app iPhone version with no hustle

Pros

Best in class . Chosen among dozens of chat service

Cons

Hard to say , we are happy

Source: Capterra
 

Simon from The Bristol Pet Company

November 2016

November 2016

Absolutely brilliant and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support

Chatra is great, I would thoroughly recommend it. Very easy to install and use and support is top notch.

Source: Capterra
 

Akash from App Sparkler
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Awesome Chat App.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One of the best chat apps i've come accross. It has all the features that a chat-app needs and is also very user friendly.

Pros

Awesome Interface...

Cons

none yet..

Advice to Others

nope.

Source: Capterra
 

tony from iceland aurora

November 2016

November 2016

nice thing on my web

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

so convenient for customers, just wish there were better notification sounds, the best one is wind-chime and my neigbour has a wind-chime.

Source: Capterra
 

Danijel from EL-DA
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

awesome chat plugin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

free, easy, fast, awesome. Been using Chatra for about a year now, since I made my web shop, and am very happy with it.

Pros

Free, fast, easy to use

Cons

Can't translate all frontend text.

Advice to Others

Not really

Source: Capterra
 

Kai Bin from Bean Shipper

November 2016

November 2016

Best Chat app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

No complaints at all, and my customers love it! Highly recommend this to any Shopify merchants. Thanks Chatra team

Source: Capterra
 

Imran from yieldmore.org/about

November 2016

November 2016

Awesome Chat SaaS - Chatra

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Im happy with Chatra and its been running on my site for almost a year now. Its grown into a great product and the support is great.

Source: Capterra
 

Matteo from Il Centro

November 2016

November 2016

I've tried different solutions, this one won.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and with a nice look and feel. The only thing that is missing is a valid android app, the official one is a little buggy.

Pros

Effective and easy to use.

Cons

The android app isn't working very well.

Advice to Others

I've compared and tested different products and IMHO this wins!

Source: Capterra
 

Indra from akhtarlabs

November 2016

November 2016

great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i'm developer use chatra recommended use website client, use it so easy and powerful chat for many customer. It's great tools

Source: Capterra
 

Andy from swarmcontent

November 2016

November 2016

Awesome Plugin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Exactly ten minutes after downloading the app we were already providing live support to a potential customer! Easy integration, reliability and outstanding support make Chatra the greatest live chat software we've tried. Best feature so far: cart saving and checkout assistance to reduce abandonment rate and limit the amount of guesswork necessary to optimize the checkout process.

Source: Capterra
 

Andy from The Secret Chocolatier
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Chocolate & Chatra

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We're a family of confectioners who likes to be in touch with our customers. They have questions on anything from ship times to chocolate-of-the-month. Chatra allows us to answer all that through just about any device at any time, on our time. Features are continuing to roll out and I have nothing but appreciation for the group behind it.

Pros

Flexibility in response location.
Business hours of availability & agent hours of availability.
Triggers for automated chat.

Cons

Lack of cart intelligence in app.

Advice to Others

The developers seem to listen and implement on a regular basis. That keeps us on our toes and we like to see what new benefit we can add to our interaction lineup.

Source: Capterra
 

Leigh from ABC Leksaker AB
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Easy - and perfect for our needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used Chatra for several months, and find it easy and perfect for our needs. We looked into several solutions, but most of them tried to be so... everything... that they were just complicated, expensive and difficult to apply to our small company. Chatra lets us chat with customers and/or follow up with e-mail later - exactly what we need - and it has definitely increased sales. With saved replies and the ability to see where the customer is surfing, we can respond in a timely and relevant fashion.

Pros

Ease of use.

Cons

Not always sure who receives the chats... or how new chats are allocated between online staff.

Source: Capterra