Chatra is a live chat platform aimed squarely at small businesses and e-commerce retailers. While it can be used for nearly any purpose, Chatra positions its live chat solution as a way to increase online sales and conversions.
With Chatra’s group chat functionality, different employees and account or product specialists can cooperate together in the same chat window. They can provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait.
Group chat is also used as an effective training tool, giving new employees hands-on practice while under the supervision of more experienced employees.
Chatra offers many options to customize the look and feel of the live chat experience. Agent avatars and titles and full widget customization are included in all of Chatra’s service plans.